Accounts, Plans, Features, and Billing
I am not going to a store, I am going to call AT&T and pay more for an account system that works.If a PHONE company can't set up an account over the PHONE, without making the customer GO TO A STORE, then I can't work with this company. They keep saying the credit card was declined, a debit card also declined. You have to go to a store. I called my credit card company and there are no holds and nothing wrong and that T-mobile has NOT SENT ANY CHARGES! There is NOTHING TO DECLINE! Like so many others have experienced, the T-mobile payment system is broken again.
Family mode sends me the notification that ‘Child (Device Name) is active again on FamilyMode’ repeatedly. I receive dozens of notifications each day like this. The app works when I use it, wondering if there is a way to get it to calm down. The child’s device is a Revvl 6, I have a zfold 4.
I recently needed a third line, so decided to move to postpaid, $130 for the 3 lines. I also was offered the Netflix on US promotion, which should add $11 or so to the account. Big was my surprise when this month the account went up almost $25. And of course, calling to the Help line is a test to your patience, as nobody ever answers (unless you have 15 minutes to spare waiting on hold). Anybody having the same issue? I know the amount is not that bad (14 extra dolars a month won’t bankrupt anybody), but is the fact of offering a price and then adding ludicrous fees on top the one that really pisses me off.
I have a pending case. My bill is supposed to be 120 or a little more. You have been over charging me which we talked about. Someone is supposed to be calling me to get my refund. My bill is still wrong. I was just informed my service will be disconnected in the morning. Listen this is your fault I have called multiple times over this a you guys keep saying that it is wrong . So my service should not be shut off until you guys get this figured out
T-MOBILE appears to have a business practice of denying that they received phones exchanged for newer models or as replacements for lost or damaged units. On one occasion, I dropped the return phone at the local store. They accepted it. T-Mobile later claimed that I should have mailed the phone in and to get it back from the store. The store claims to have lost it. T-Mobile charged me over $250 in 24 monthly payments. Given that all phones have unique identification numbers, I do not believe that T-Mobile is unable to determine that they have the phone. On another occasion, I had a damaged phone, insured with Assurant. When I received the new phone, I mailed the old one back using their box and label. Two months later, they claimed not to have received the phone and charged me over $110. given that Assurant refurbishes phones with unique identification numbers, I do not believe them. Also, they should have had tracking on their own shipping label. This practice a
So of course TMO now requires a bank account to continue to receive the autopay discount. They still provide no email or text support, so one is left dangling on hold for HOURS. Waiting for someone to tell me how important my call is to them….The issue is that the website will not accept my saving account number. Too many digits, Which MVNO is solid and decent customer care. Looking for a plan that has good mobile hotspot coverage,
In January 26, of 2023 I called T-Mobile about WI-FI internet. Equipment shipped on January 28, 2023 and arrive a few days later. The customer service representative asks for my zip code and states that T-Mobile is offering Wi-Fi in your area. He takes my info and inputs the incorrect address and that he can’t change the info. After asking why, he stated he could put it in the notes to be delivered ti my address. The representative sends the Wi-Fi device and a phone SIM card to the wrong address. The only way I knew it was delivered because I checked my email. I had to go to my neighbors house to retrieve it. After I got the device, I called tech support. Tech support advised that Wi-Fi service is not available in my zip code. Ridiculous. I contacted support and had everything cancelled before shipping. I called T-Mobile for shipping labels to send the equipment back. It was a hassle getting the correct shipping label to send to the correct place. Equipment was shipped back on Februar
My son phone died. I have insurance. I call the tech support and they send to me a new phone to the retailer. The reatailer didn’t give me the new phone because the the old one don’t work. I called T-mobile and create a claim with the representative. Today I tried to follow up the claim but the webpage doesn’t work. I call the T-mobile agent, they transfer to the insurance, the insurance tell me that T-mobile administrate this kind of issues. At the end of the day I don’t have a phone and the solution seems to be in the distant future. Somebody can help me?
My connection shows as excellent strength and yet I am consistently without internet service. I have no service during the night time hours, it often returns around 830 am but will then lose connection again throughout the day. I didn't have service most of yesterday morning. I have restarted the gateway, without success, and I am to have unlimited access. I work from home and often work well before 830 am. I need a reliable service.
When did Tmobile allow their overseas customer service agents to be racist and call me names and get away with it?, while also charging me false data charges when attempting to maintain my line just for insurance while traveling, and then charging me 1 day of l data for $600 when they told me they would be cutting my data off so I wouldn't be charged.
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