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Accounts, Plans, Features, and Billing

4924 Discussions
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whatyouspeakNovice
asked in Accounts & Services
Billed for 10+ months on a phone that tmobile has ack I returned

title says it all, just trying to get this out there … because their support is trash.  everytime I call they say we promise to fix this blah blah … it’s been 10 months since i returned the last iphone that was released and they are still charging me $50/mo on that … there’s even a new iphone out it’s been so long.  anyways i dont know what this will do but i wanted to get something other than their useless support working … thanks for listening and if youre tmobile FIX MY ACCOUNT!

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syaoran
Pillar
10 days ago
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William BrownFirst activity
posted in Accounts & Services
International pay

I have no cellular service and I am in Mexico but I want to pay for t-mobile service

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1 year ago
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CharlessouserFirst activity
posted in Accounts & Services
6 fays 3hrs a day phone still not fixed

Been dealing with tmobike for 6 days up to 3hrs a day constantly promised it would be my last call. Tech support does a reset says they'll call back after rest and never call back. Each time I stressed how important my phone is to my job. Never once was I offered a refurbished phone which I qualify for until I went to a brick and mortar store yesterday which takes 3days to relieve and won't be here in time fir me to save my job tomorrow, but could have 6,5,4 3 days ago when the reps and techs were waiting my time

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6 months ago
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Smb22First activity
asked in Billing
lines added to acct without authorization

3 lines added to my acct then suspended by rep in store how do I get them removed 

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syaoran
Pillar
1 month ago
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T-NobileFirst activity
posted in Accounts & Services
So incredibly frustrated

Over the course of our time with TMobile, we’ve been continuously hamstrung with website issues when it comes to paying our bill. Today’s commentary says they “got their wires crossed” and to just try again later. Nowhere else, anywhere, have I seen reports of services being down, maintenance being performed, nothing. I’ve tried guest mode, multiple browsers (and their private counterparts), and even an entirely different PC to make sure something wasn’t wrong on our end. I can get to the homepage once, and the second I try to log in, it falls apart, and apparently hangs on to the attempt, because everything I try after that causes the same error to pop up. It’s completely prohibitive, and prevents me from being able to access any necessary resources involving my account. We came to TMobile because it was cheaper than Verizon, and while I’d say “you get what you pay for” might otherwise apply here, $150 is not equivalent to the subpar level of performance we’ve gotten from our signal q

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2 months ago
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iM2_cuteFirst activity
asked in Billing
Took money from my account without my permission

I called the customer service agent to make payment arrangements. The agent did that and said the transaction complete. Instead of the date I selected,T-Mobile  used the automatic payment to take over $100.00 WITHOUT MY AUTHORIZATION! I spoke with 4 SUPERVISORS  WHO PROMISED ME TO EXPEDITE my complaint. THAT DIDN’T HAPPEN. It has been over a month. NO CONTACT or REFUND FOR THE MONEY THAT WAS FRAUDULENT TAKEN FROM MY ACCOUNT WITH T-MOBILE. I WANT MY MONEY BACK FROM T-MOBILE! Otherwise my opinion of this company is HIGHLY UNFAVORABLE!

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1 month ago
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MKRB2020First activity
asked in Accounts & Services
mobile app

Why does my T-Mobile app always say unable to update at this time when trying to manage devices

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M
1 year ago
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KIDDTHAGODDESSFirst activity
asked in Accounts & Services
anyone else scammed in store

Just wondering if anyone else has had bait and switch issues in store? Online? 

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K
1 year ago
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LoriT1First activity
asked in Accounts & Services
additional line

I hav an account with four lines can a fifth be added?

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1 year ago
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kentuckyjimFirst activity
asked in Accounts & Services
Can't Access AutoPay

I’ve been using AutoPay for many months but I need to change the bank account number.  For several days I’ve been easily able to access my Dashboard, etc. on the TMobile website but clicking on anything related to AutoPay anywhere on the site only produces a blank page. 

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K
7 months ago
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GreenMonkFirst activity
asked in Accounts & Services
Chat gone?

Did T-Mobile do away with their support Chat feature?

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gramps28
Pillar
5 days ago
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amaciaFirst activity
asked in Accounts & Services
need to file a grievance

Is there a direct line for filing a grievance and or email address need this ASAP regarding an order that was place a week ago and there is not a clear reason on why I have not received or no way to cancel no even by the client services support. Asked to speak with a supervisor today and associate Camil in PR told me that she cannot transfer me to the supervisor since he is busy, she explained to the supervisor my case and told her to tell me that I just have to keep waiting. No having count that I have been waiting already for a week for the order to arrive. The money was taken out of my bank account already. 

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25 days ago
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XojasmineeeeFirst activity
asked in Accounts & Services
business mobike app

I have a business account I just opened this week but cannot get an expert to help me log in. Every time I register or try to log in I get an error code of “ Different OrgsIDs for request merged TMOIDs”

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1 year ago
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midnight1951First activity
asked in Accounts & Services
referral

why wont the website allow me to register for the referral program?  i have two people i want to referfor t mobile.

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9 months ago
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magenta9309203First activity
asked in Accounts & Services
CRB

Is the Pandora AdFree Weekend over

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1 year ago
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rlarsenNovice
asked in Accounts & Services
Another lost phone, another lost credit. Has anyone escalated this with apositive resolution?

I bought 3 new iPhone 15’s in consecutive months earlier in the year. On my personal phone purchase, they never received the trade in from UPS.  I called initially and they said it was in Texas, and to give it a little more time. After getting a text from them 4 months later, they removed my $400 credit for non-return.I call in and they said all the right things. Roy, you did your part, let’s see how we can fix this. They assign the case to their “lost phones unit’ which meets yearly behind a dumpster for 15 minutes in Van Nuys, California. My agent said she would personally call me back and get this handled.My agent comes back to me a week later on a scheduled call and asks me to file a claim with UPS. Turns out, you can only file within 60 days which is well past at this point. I said I've been calling you for months now, why didn’t you ask me to do this at the outset?She puts me on hold, then comes back with this: “Roy, I am going against company guidelines but we are prepared to of

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4 months ago
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pier797979Novice
asked in Accounts & Services
call

i have plan to call international but it wont let me why what do i need to do  

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Community Manager
5 months ago
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Czuniga24First activity
asked in Accounts & Services
Does T-Mobile Have Any Training for their positions?

 I cant emphasize here the importance of having a team, especially customer support that are supposed to know what is going on. What a nightmare of an issue that I have ongoing with my account, I just cant even begin to stress the fact. I have been with this brand for 8 years and I have had nothing less than a nightmare going on since 2 months now. Endless hours on the phone, charges on my cards, no explanations, no call backs that they mention. I get some temporary “help” or “relief”, only to wake up to an unknown charge again. The last one was impossible to have refunded so I have to file a dispute on my card-Sad. I have never been so defeated. Here I am on hold for 25 minutes waiting and waiting. 

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1 year ago
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TestingMyPaitenceFirst activity
asked in Accounts & Services
Trade in from hell

Post office is not accepting the FIRST-CLASS mail labels.  They stated that the label needs to state GROUND.I’ve been given the run-around with the store and the 1800 support line with. The people on the support line are useless regarding this.  They just make up things and tell you to do them.    For instance, “the label you print that states USPS isn’t for the post office but for the store.. Take the phone to the store”   

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1 year ago
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Daniel IllescasFirst activity
asked in Accounts & Services
Update Android 13 in the line A

Why was t mobile so far behind with Android 13 for line A???

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1 year ago
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AnalyFirst activity
posted in Accounts & Services
Bill arregment

Hi good morning I talk to live expert 

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B
2 years ago
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KmacFirst activity
asked in Accounts & Services
T-mibile Home interne

Joined up a little less then a month ago everything was good, 175MBPS  100MBPS up then the wall fell. 8 days of 0.67 up and 0.67 down with no end in sight, I have a ticket open should hear back tomorrow, just wanted to share I did a mobile run in the neighborhood checking speeds, nice to have a portable generator to plugin the 5688 T-mobile modem, it seems a 5 or 6 block area is affected 0.67 up and 0.67 down, sent the data sheet with location to support on Twitter, customer service has been empathetic to the problem ...there has to be a better way with this technology , and the way T-mobile works with there customers has to improve...communication needs to happen we RELY on this tech.

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K
1 year ago
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ysufan1992First activity
asked in Accounts & Services
What contract date to use for rebate

When applying for the Carrier freedom rebate (up to $800 per line) what contract date do i enter? When i opened this new account with Tmobile or the date I started with ATT? 

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1 year ago
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soie631Rookie
posted in Accounts & Services
NOW I GOT THE ANWER FOR THAT GEEEZ

I WAS TALK TO WITH VOICE LINE WITH Melonia AND THAT ONE TIME PIN THAT AARON SENT ME WAS THE FOR LOG IN PART FOR PASSOWROD THANKS GEEZ THAT IS WHAT I WAS KETP WONDERING ABOUT IT NOW MY QUESITONS GOT UNLOCK IT THANKS Melonia

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1 year ago
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MrWalleye73First activity
asked in Upgrades and Orders
Razr+ 5G Trade in

Hi, This phone isn’t worth that much for a trade in for say a new iPhone 15 Pro Max? I was told $400, and no other bill credits are available for trade. Is that correct? Promos show up to $1000 (and on down) for trade in in total credits. Thank you

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10 months ago
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