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Accounts, Plans, Features, and Billing

4936 Discussions
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JimmyXie0129First activity
asked in Accounts & Services
What is wrong with my account benefits page?

I wanna know what is wrong with my account? I already call and report fault couple times and the issue still here!!! So who can tell me how to solve it?

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1 month ago
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krizzy_333Learner
posted in Accounts & Services
Use social media! Worked for me!!

I’m new here and just figured out how to creat my own post where everyone can see instead of replying to each person. This is what happened to me,“Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I’d like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. Good luck! ”

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2 months ago
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criminaljustice24Novice
asked in Billing
i need copy of my service agreement and the contract for one of my old phones

Need copy of contract on old phone don't have account anymore 

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gramps28
Pillar
1 month ago
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Deagle90First activity
asked in Billing
Paying too much

I am on facebook and an ad for t-mobile shows that people 55+ two lines Unlimited 5G for $30 plus taxes and fees so why am I paying $64 and we are both over 55

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gramps28
Pillar
19 days ago
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Kirito23Novice
asked in Billing
Change of address?

If I change my address to a different address will T-Mobile make me send my phone back and make me go through the whole process again?

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gramps28
Pillar
1 month ago
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A1ik4tFirst activity
asked in Accounts & Services
Anyone else not getting support?

I converted to a business account about 10 years ago.  No support, my “account manager” never calls or responds.  I have been with Nextel/Sprint/TMobile since 1999.  Loyaly is NOT rewarded.  Any help on getting a response other than “I will call you on…..” that never materializes?

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9 months ago
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D.IsonFirst activity
asked in Accounts & Services
Forgotten Password

I have forgotten my Wi-fi password and it is about to drive me insane. Each time I “troubleshoot” for the answer, I only receive responses on how to change my Account Password….. AHHHHH Can someone out there in T-Mobile land help a girl out!!! I need to Change My Wi-Fi Password!!!!!! Helpppp

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gramps28
Pillar
3 months ago
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T-NobileFirst activity
posted in Accounts & Services
So incredibly frustrated

Over the course of our time with TMobile, we’ve been continuously hamstrung with website issues when it comes to paying our bill. Today’s commentary says they “got their wires crossed” and to just try again later. Nowhere else, anywhere, have I seen reports of services being down, maintenance being performed, nothing. I’ve tried guest mode, multiple browsers (and their private counterparts), and even an entirely different PC to make sure something wasn’t wrong on our end. I can get to the homepage once, and the second I try to log in, it falls apart, and apparently hangs on to the attempt, because everything I try after that causes the same error to pop up. It’s completely prohibitive, and prevents me from being able to access any necessary resources involving my account. We came to TMobile because it was cheaper than Verizon, and while I’d say “you get what you pay for” might otherwise apply here, $150 is not equivalent to the subpar level of performance we’ve gotten from our signal q

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2 months ago
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MKayy0501First activity
asked in Accounts & Services
account

So I used to have a phone thru you guys but I switched  companies. Now I'm trying to come back but my account is closed and I'm unsure if I can make a new one pleas e help me 

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syaoran
Pillar
9 months ago
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MKayy0501First activity
posted in Accounts & Services
account

So I used to have a phone thru you guys but I switched  companies. Now I'm trying to come back but my account is closed and I'm unsure if I can make a new one pleas e help me 

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gramps28
Pillar
9 months ago
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South FLAFirst activity
asked in Accounts & Services
data purge

How long does T-Mobile keep call records?

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1 year ago
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nidsilFirst activity
posted in Accounts & Services
FYI

I have been a Tmobile customer for many years. I received a call from Tmobile stating I have to give a debit card to continue auto pay and I will get a $10 discount every month and my bill would be ^$60 a month instead of $70.I found out the most recent bill after that call had gone up to $80 month and not as what was promised. I feel cheated by Tmobile for an extra $10 a month. I have had a Tmobile over 55 plan for a few years now.  When I called to complain was charh=ged $80 instead of promised $60 a ,month,I was told  The price was really $80 a month and that I was misinformed. I think. It is bad public relations to misinform and trick elderly customers this way.I wish you would look in to this kind of deceptive practice at Tmobile when I expected honest service.My number is 973 563 6220My name is N.de silva. I thank you

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9 months ago
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MikeeeeegFirst activity
posted in Accounts & Services
owning up to your mistakes

September 2022 I was giving a promotion a deal on over the phone with a customer service rep as well as the supervisor. However, I was told that because a promotional deal the iPhone SE third generation was going to be added to my canon. Oh cost later find out that I’m being billed for the iPhone SE third generation of my account I called roughly about twice a month for the past year, and even though, I requested that they review the phone call when the promotional deals give it to me. They tend to ignore me. I’ve been promise by multiple supervisors and even manager and they will call me back and manage my account properly and they will follow up with me a year later now August 25th 2023 I’m still dealing with the matter. Even though I told my story multiple times to customer service rep, managers, supervisors, etc. they just pause and somehow turn it back on me. The right thing to do here is clearly owning up to the mistake that they did. It’s not a problem my end no I have a phone t

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1 year ago
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hb44374First activity
asked in Accounts & Services
Bill constantly wrong

Does anyone else have a problem with their bill constantly wrong? My bill has been higher since I switched and it keeps going up with no explanation.. I called in and had the upper mangers say that they would correct the issue and still nothing. They even have it in their computers what it is suppose to be and it always too much..  Is this a common bait and switch with T mobile where they hope you get tired of calling in to deal with incorrect billing tactics? Any help is appreciated. 

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4 months ago
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Tylermac12Novice
asked in Upgrades and Orders
Jump Reactivation

I’ve looked everywhere for this answer and I can’t get a straight answer from anyone; I jumped my iPhone but decided the new phone wasn’t right for me. Return is completed, the device has been removed, refund has been received, but I’m now waiting for the device to show the Jump option again.  Does anyone know how long this usually takes? My multiple CS conversations have all ended with, “Once your line shows we can Jump, we can submit the order.” It’s kinda frustrating that even with everything showing I no longer have the upgraded device, there is nothing that can be done until the system updates on its own. 

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1 month ago
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Ern1112Novice
asked in Billing
Plan Price

The plan that i am on is half more of what you are advertising for new customers, and when i try to change my plan i get a message that says im on the best plan. i dont want to leave and change providers but you leave me no choice!

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gramps28
Pillar
4 months ago
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NatGebFirst activity
asked in Accounts & Services
Transferrd watch still on my account

How do I get a smart watch line removed from my account? My husband left T-Mobile for another company due to work and his watch is still on my account even though it was transferred to the other cell service company. 

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3 months ago
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DRAGON SAKURAFirst activity
posted in Upgrades and Orders
Good morning, I have a S21 Ultra and I don't have any updates. If I buy the T-Mobile chip, will it let me update the phone? And how do I acquire a chip? I'm from Mexico?

 

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1 month ago
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HollyBFirst activity
posted in Accounts & Services
THANK YOU!!

I called in with a billing concern. There was a wait but  !How Nice! they have a call-back feature so I didn't have to sit on hold for 30w.evMin. Love it!I got a call back about 15min later. ROY took my call and she was SO Helpful, Kind AND Actually Listened to my concern (umm yeah how often does any of this happen in CS these days- like Never).  THANK YOU, ROY For taking care of me!Then.. My GenX butt couldn't figure out where to write a nice review so I had to call back to ask for help finding where to go to do that. (lil embarrassing 😂 ) But! W.ev cuz ROSAL to the rescue!! She was SO Very helpful, and (bless her) Patient!  (I'm not easy, folks LOL)I work in CS too. It's a tough job! And For these 2 ladies to be in such good spirits that I could literally hear the smile on their faces... yeah Great Job, Ladies and so Very much Appreciated!!I'm glad to be a T-M customer for just this reason alone (well, the good cell service doesn't hurt too LOL)Thanks again!Hollyxo

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1 year ago
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tmisrunbyabonafFirst activity
asked in Accounts & Services
The Purpose of the Behavior of T Mobile Customer Service Agents

Their sole purpose is to strongly discourage anyone from ever calling them in the first place.  They can get away with this because there isn’t much competition as there is just a cartel of a few big carriers.  The people you talk to sound like they are working in a prison and if you’d be surprised by that then you haven’t been paying attention. 

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1 year ago
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TommyTomRookie
posted in Accounts & Services
Bill due but was told by a representative everything will be fine and my service would not be interrupted

Hello I was told by a representative  name Cherry v. that my services would not be interrupted  .  guess what my services are interrupted.   I am disabled  vet  i receive  a  check.  once a month been with T mobile customer  for 12 years .  I can pay when I recieve my check I owe $600  . T mobile stated someone will call me in 24 hours no one never called I go take my medicine. check on my phone it's disconnected. l also have the chat information  

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9 months ago
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Evaliu328First activity
asked in Billing
how can i activate prepaid sim that was in use june2022

I was in Los Angeles in June 2022 when I purchased a prepaid SIM card.  I am now in Hong Kong.  Is there anyway I can activate the prepaid card as I believe it has been cancelled as the SIM card has not been in use for the last few months.

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gramps28
Pillar
1 year ago
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sravanpamarthiNovice
asked in Upgrades and Orders
Mobile pay off

I trade-in a device and receiving monthly credits. My phone is locked for 24 months and its been already 4 months. can I pay off the remaining amount for my phone to unlock?

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syaoran
Pillar
6 months ago
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mfnLogan1990First activity
asked in Accounts & Services
Deleting my TMobile Money Debit Card? Phone # i register with changed.

I ordered my debit T Mobile Money card  months and months ago bc of some AD saying how if I did so I would get 5$off my Metro by T-Mobile monthly bill if I paid with it… Well like I saod this was over 6months ago. I just don’t need t anymore and want to delete the whole thing but cant get into my account because my phone number the one i registered w was stolen. What Now?

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5 months ago
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Rippedoff006First activity
asked in Accounts & Services
$20 per line 8 days late

My account was only 8 days late and you are charging $20 per line which includes the car monitor gadget???  $60 for 8 days late.  Does the Better Business Bureau even know you do this???  And ½ suspended means people cannot make phone calls, the most important option cancelled  I also never received payment for one of my phones you promised 3 months ago with your switch and keep program.  

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1 year ago
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