WHERE DO I START???? I was so excited on FEBRUARY 2ND 2022 to install the Tmobile home internet Gateway. It was supposed to take 15 minutes...it ended up being 8 hours to get it to work correctly I should have known right there that this was a giant mistake when the tower they sent had a bad modem chip! I had to go to the nearest tmobile which is 30 minutes away wait 45 minutes to be waited on to get the new one (because they didnt want to inconvenience me) got home 30 minutes later to spend several more hours to get it to work. A MONTH LATER...NO INTERNET..ANOTHER MODEM ISSUE..it was call after call to INDIA where no-one can speak to you about the issue because they are to busy reading from their book of what to say and just keep talking over you the entire time. Sooooo I wait the “overnight” send which is always 3-4 DAYS. They were so kind to not charge me for the expedite ands gave me a discount of $25 which never went to my account. OHHH and I forgot to add that the 8 hour debacle
Cali Cat, how do you log into the web interface to separate the SSID? I have the Nokia gateway and am try to access the 2.4 GHz network for my Eufy robovac. You can use the mobile app or use the web interface by opening a browser to 192.168.12.1You will need to log in as the admin to access the wifi features. Just remember once you change the SSID you will temporarily be disconnected and will need to reconnect to your new SSID.If you want step by step, just call TMO home internet support. This is something that all reps know how to do.
You could try to add an external router. This resolved the 2.4G issue for several users. You simply connect the ethernet port from your TMO cube to the WAN port of the external router. Easiest setting for the new router would be Access Point mode. Setup your new wifi SSIDs and see if that works. The by-product of doing this is you are likely going to get stronger signals from your new router.Most tech savvy folks do this so they can swap internet providers without having to change their wifi network.
If you are 100% sure you disabled the two devices that show up on your client table, they could very well be disconnected. Depending on the router, you may see old clients until the lease time expires. However if both devices use static IPs, some routers will never let those leases expire so you continue to see them until you reset the router or if the router has a feature to reset all leases.
What is your streaming device? Most of them let you re-calibrate the audio sync. Look up support for you device to see how. for example, Amazon Fire TV stick has a utility where you see a bouncing ball and adjust the audio until the sound matches the movement.
so do you get the same speed as from TM wifi? I hooked up my mesh wifi to ethernet port and only get about 30-40 mbps I get over 200 from TM wifi On Asus routers and mesh systems yes. I see no difference in speed using my Asus ZenWifi mesh versus directly connected to the TMO gateway. I tested both DHCP and AP modes and speeds are identical. I prefer DHCP because it opens up a lot of features that TMO gateway doesn’t support like a guest network that is virtually separate from main network or QOS.However, some folks have reported their non-Asus routers drop to half speed or less with DHCP enabled, but get full speed in AP mode.
Try to re-position using the method in this video. Once you figure out what direction is best, you want to place your gateway has high as possible to be as much within line of sight as possible. Windows are great, but make sure you don’t have older metal screens since those are effectively faraday cages.50 mbps should be doable even on 4G.
Try re-positioning your gateway using the method described in this YouTube video:
There could be a lot of reasons why:Your first few months may be been on a different tower and/or band and recently it changed. For example, when my primary is on B2 I get less than half the upload speed of B66. Unfortunately, there is no way to lock to a specific band at present. You could try to reset and reposition your gateway to see if that helps. If you have the Nokia (cylinder) gateway, many users are complaining about performance fall off a few months after starting service. You can try to get the newer Arcadyn (cube) from TMO support to see if that helps. Something is different in or around your home that is causing interference to the cell phone signal. You can try repositioning your gateway to try to resolve. The wifi channels that your router has selected may no longer be optimal. You can confirm this by testing upload by connecting to the ethernet port of your gateway instead of connecting to wifi.
Yes you can but you will be paying $100 per month for 2 lines. In fact I had this happen to me by mistake. I was calling TMO to complain about my Nokia gateway not working and they agreed to send me the newer Arcadyn. I thought all was good until I saw a new phone number added to my account and another $50 charge. When I called to ask WTF, the rep looked into it and explained to me whoever arranged for my router replacement accidentally set the replacement up as a new line. Had I not called to get this fixed, I would still be paying for two lines of home internet. I actually thought about keeping it and finding out if I could somehow bond the two lines for almost gigabit speed, but it is not possible.For others wondering how this was resolved, it took some effort. My original line could not be changed without fees since it was past the 15 day free trial period. I had to swap the SIM card from my Nokia gateway with the Arcadyn. This way I could cancel my “new line” at no charge since it
Which gateway do you have? Nokia (cylinder) or Arcadyn (Cube)? The later has a range of devices - printers, garage door openers, TVs etc that many folks cannot get to work on 2.4G band. Unfortunately nobody knows the root cause and TMO support has not been helpful.
Two choices:Wait for TMO to add this in firmware Get your own router and enable DHCP so you can use all the features, but realize this will be a double NAT configuration.
Here is what you need to know and do if you are a prior TVision customer who got the $10 discount “for life” last year.TVision was shut down in April of 2021 and the Youtube offer was presented on 3/31/21. Assuming you took the offer shortly after the notice, your Youtube billing started in April 2021. Youtube bills forward, meaning for April, they will date the charge in March. Your last bill with the original discount should have been paid on March 31. If you did nothing after that, you will see an April 2022 bill without the discount. I am assuming everyone who is on this thread going WTF and did nothing in April like me and got the full price bill.Here is what you need to doDon’t bother Youtube. This has nothing to do with them regardless of what TMobile tells you. Call TMobile and demand a promo code for another year of $10 off. Your TMobile account should be noted as a “for life” discount. DO NOT USE THE PROMO LINK THAT IS OFFERED TO ANY TMOBILE CUSTOMER You need a physical code
At present, the answer is no. However, you can create an account of those websites and manually choose your location in your profile.There is probably a VPN method to change geolocation but that brings other problems.
A lot of users have similar issues. It isn’t a universal 4G versus 5G, but it all boils down to what cell tower(s) and what band your gateway connects. In my case:Primary - B2 has slightly higher download speed over B66, but B66 has 2x the upload speed.Secondary - N41 is always 3-4x faster than N71 with no difference in upload.Fortunately, my gateway seems to stay on N41 and only occasionally switch to N71 while switching back by the next day. The solution to all this is for TMO to add a feature that let’s you select the tower and band as a permanent setting. The older hotspots support this so not sure why TMO is hiding this feature on the latest home gateways that are basically the same thing as hotspots.
By “new” let’s assume a model that is no older than 5 yrs so that would mean it should support the latest security protocols. You also mention that it fails at password so that means your TV is seeing the SSID and attempting to connect. I would double check the password assigned to each SSID or just create new passwords on your router then try again.You also said “gateway password” so just in case you mean that literally, your password to log into your gateway is a different one from the password(s) to connect to your wifi.
Both Nokia (cylinder) and Arcadyn (cube) default to 5 and 2.4G sharing the same SSID. You can log into the web interface 192.168.12.1 and select separate SSID for each and that will allow you to use different SSIDs and passphrase. After you do that, if your 2.4G device requires an app from your phone or laptop to setup wifi, then you have to make sure your phone/laptop is on the same 2.4G wifi. Once setup is completed, you can set your phone/laptop back to 5G.
Not at this time. You can always call customer service and request they add it in the future.
Need more details, but here are my assumptions and suggestions:First, if your devices had static IP addresses from your previous internet gateway/router, it is highly likely that it was using a different subnet than TMO gateway/router. Unfortunately, there is no feature in the TMO gateway/router where you can change the subnet address.If this is the case for you, then you could try adding a separate router and then creating the required subnet and static IPs on the new router. You will need to connect your router to the ethernet port of your TMO gateway and then set your new router to DHCP. Yes, you will have 2 layers of DHCP (TMO + new router), but it should work. However, several users that tried this have reported various apps and devices not working. Search for “double NAT” and see if any devices or apps you use show up for more details.
I have used YouTubeTV with TMO Home Internet and it works on my Apple TV because it asks me to verify my location by signing into my mobile app. The reason why the mobile app can accurately track geolocation is because of the built in GPS on all smartphones.Hulu TV can do the same thing as YouTube or TMO can figure out a way to match public IP to the correct geolocation. But as others have said, there is a business relationship with TMO and YouTube so I wouldn’t hold my breadth on Hulu TV getting “fixed” anytime soon.
A couple fo technical corrections:Just about every home internet gateway uses dynamic public IP addresses. Most home internet services don’t even offer static IP addresses. Those are generally reserved for business customers. Most smartphones support IPV6 which allows enough unique IP addresses for every single phone on the planet. IPV4 can only support about 4B unique IP addresses (32-Bit) while IPV6 is basically infinite (128-Bit). TMO 5G gateways are stationary cellphones so the public IP will be IPV6. You can go to any website that shows your public IP and confirm it is indeed IPV6. You will also see your geolocation which is where the problem lies.The reason why some web services don’t work when your public IP changes is due to geolocation. On a cable modem, your public IP will change but the geolocation will remain the same. With smartphones, your public IP will sometimes route to a different geolocation as some have experienced. If your web service requires geolocation, this iss
Yes, I also noticed there isn’t a “click” to indicate full insertion on the KDV21. On the Nokia gateway there is definitely a “click”.
If the authentication of the camera demands WPA only creating a second SSID with WPA authentication in addition to the other SSID could solve the problem for you. The concern with this suggestion is that the second SSID using a lower grade encryption is not on a DMZ or VLan. This means if a bad actor were to compromise that second SSID, they would have access to every single device on your network. This would easily be solved if TMO would just add a guest network feature on their their gateways.I would also have major concerns with any “security” camera if it does not support the latest encryption standards.
Apparently firmware code is suffering from supply chain too.
I just switched to tmobile and my security camera now will not connect due to needing to be on 2.4ghz. Is the gateway capable of this? The company I switched from had the 2.4 and 5 option. Yes, but default TMO router will combine 2.4 and 5 Ghz SSID into one. You likely need to split those into separate SSIDs. Once you do that whatever PC or app you are using for security camera setup needs to be on the 2.4 Ghz SSID in order for your camera to complete setup.Other option would be temporarily disable the 5 Ghz SSID until after camera setup is complete. However if your house had several devices that only work on 2.4, then it’s a lot easier to manage them if you create separate SSIDs.Combining SSID into one was meant to be easy setup for devices that have their own UI to select SSID and enter pass phrases. However most internet appliances still use 2.4 Ghz and have no UI, but requires an app to run from your PC or smartphone. Because of the reliance, your PC/Smartphone needs to be already
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
