T-Mobile.com Account

Talk about your T-Mobile ID, online account management, and all things online.

  • 67 Discussions
  • 322 Replies

67 Discussions

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kathyrothbergRookie
asked in T-Mobile.com Account

Verizon is still Primary?

I recently switched to T-mobile.  When I turn on the phone it says T-mobile on the left upper corner, however when I check settings Verizon is still listed as primary carrier.  Is this the way it should be?

5
K
4 months ago
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No BuenoFirst activity
asked in T-Mobile.com Account

why is disingenuous T-Mobile now removing the chat when you talk to an agent

Once upon a time with Tmobile, the chats were just there for many years when you have a chat with a T-Mobile representative and then they also text  you and send you their id and name… now the conversation gets erased immediately, Unless you screenshot certain things the next representative you talk to Khols you are a liar and says you never had that conversation with anyone even though they can see the chat but now you can’t see it make sure you guys screen shoot your things and I’m gonna end up leaving Tmobile. It’s been 23 years. In the last few years have been a nightmare.

2
N
4 months ago
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Paul FFirst activity
posted in T-Mobile.com Account

Unable to set up account for wireless Wi-Fi

Unable to create account for my new wireless wifi. Talked to 11 customer service personal but they all give up after 45 minutes. so far 7 hours phone time. .Do not know why account gets stuck while trying to input info. Heard every wild reason possible.  Would welcome any thoughts. Thank Paul F

1
P
4 months ago
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D'andre loyal customerFirst activity
posted in T-Mobile.com Account

accessing my T-Mobile account without using the old number

Hello my name is D'andre Dempsey, appointment with you all and trying to access my account online it was telling me to verify the number that I had with so I don't have to phone anymore to get the medication how can I get into my account without using that option  

1
gramps28
Pillar
4 months ago
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mallardFirst activity
asked in T-Mobile.com Account

Authenticator app

I have a Legacy Pay as You Go prepaid plan. How do I add Google Authenticator as my 2FA verification method? I’m unable to find anything about this in “My Account.”

1
syaoran
Pillar
4 months ago
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YK770First activity
asked in T-Mobile.com Account

I can't log into my account from my computer

Why, after I enter the correct login and the correct password, the login page for my account is loaded on a new one? and directly from a smartphone, I go normally, but on a macbook I can’t.

0
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4 months ago
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bojan135First activity
posted in T-Mobile.com Account

Can't refill prepaid account online

Anyone else not able to refill their prepaid account online? My option is grayed out for 2 months now, nobody can tell me what's going on with it, I have to call to get it refilled.  

5
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5 months ago
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ltbearFirst activity
asked in T-Mobile.com Account

Problem linking phone number to My T-Mobile.

I've tried signing in to my t-mobile prepaid website to check my data, or pay bills, or to change plans. But everytime I sign in I get this message, I've called t-mobile 2 times, the first time the support guy on the phone said it is a problem from their side beside they have people working on the tower because of the 5G thats incoming, the 2nd time she told me that they had to delete my t-mobile account and make a new one using the same e-mail address, she told me to wait 8 days, I've waited almost a month, logged in, and the same message popped up again."Oh no! We have run into an issue when linking this number to the profile. Please contact our Care experts to get this resolved."I recently switched plans from the $45 4GB of data a month to $40 10GB of data a month. I don't know if that has anything to do with it. Before I switched to that plan My T-Mobile was working just fine I could do everything.A screenshot of the message that keeps popping up everytime I sign in:

9
T
7 months ago
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jtb4980First activity
asked in T-Mobile.com Account

My T-mobile app for prepaid

The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?

28
P
9 months ago
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fcbleoeeFirst activity
asked in T-Mobile.com Account

T-Mobile app is not working

Hi,I currently ported in T-Mobile with a Simply Prepaid Plan ($40).When I tried to access the T-Mobile app, it showed "Sorry we're not ready for you yet. We're working on improving your app experience."I had already tried to unload and reinstall the app several times, but still in vain.I wonder is this usually happened to people just ported in T-Mobile?If anyone had this problem before can provide me solutions, thank you.

20
Y
10 months ago
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george2104158799First activity
asked in T-Mobile.com Account

I cannot access my t-mobile account with my app; nor can I on the web..

When I log in on the web using my laptop or my cell phone, this error appears.F451 Service Unavailable "UH oh; it looks like we have our wired crossed!"Login on the T-Mobile app; this error message appears. "Sorry we're not ready for you yet; we're working on improving your app experience."My phone number used to be on my sister's family account with T-mobile for a very long time and within the last two weeks, my sister and I decided that I open a new prepaid account and my phone number be ported because I didn't want a different phone number. Upon my service activation, all went south. The site and the t-mobile app worked as expected until then. When I tried to register my t-mobile account, I couldn't register with my same email address. I called 611 and they weren't successful afterwards. After more than 72 hours, I still couldn't transfer my email address to my account so I decided to go postpaid. At this point these error messages started.I screen-captured both error messages and b

6
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10 months ago
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SvenRookie
asked in T-Mobile.com Account

Unable to create a T-Mobile ID because the PIN is missing

I want to create a T-Mobile ID for a PrePaid SIM card but the PIN which was set in the Store is not the PIN I noted.Also they don´t give me the account number.Now I can´t create a T-Mobile ID for recharge.Is there a way to create a T-Mobile ID without the PIN or a way to reset the PIN with the help of the PUK code?Unfortunately I can´t call the helpline because I´m not yet in the US.

5
syaoran
Pillar
10 months ago
S
SvenRookie
asked in T-Mobile.com Account

Combine 3 PrePaid numbers in one T-Mobile ID

I´m looking for a way to manage 3 PrePaid cards with one mail address (T-Mobile ID).All “solutions” I find in the web doesn`t work.

4
S
10 months ago
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beachcondo99First activity
asked in T-Mobile.com Account

Unable to login to My T-Mobile Account

I set up a Prepaid Tablet Data Account ("Mobile Internet Network Access) about 3 weeks ago, and received an email "Welcome to T-Mobile" with my new phone number.  I have called Technical Support several times, because when I try to login to My T-Mobile (using either phone number or email), there is an error message that I am not authorized to use this account.  I went to a T-Mobile Store, and they were able to access my account, so I know it's active.T-Mobile Support just said this is a known issue, affecting many new accounts.  The last tech said she would "escalate" my request, and get back to me.  I've heard nothing.Seems like a wimpy reply.  Anyone else having this problem, or know how to resolve it?Thanks!

9
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2 years ago
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magenta8540086First activity
asked in T-Mobile.com Account

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."

Hi,I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Uh-oh, it looks like we have our wires crossed. Please try again later." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.

53
tmo_mike_c
Community Manager
2 years ago
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magenta6486137First activity
asked in T-Mobile.com Account

Unable to access prepaid account on t-mobile.com since Oct 12

Ever since Friday October 12, 2018, I've been able to complete the online login on t-mobile.com to access my prepaid accounts, it worked fine prior to that. On that day after I logged in I was greeted with a message saying my password was too old and it forced me to change the password which I did. After logging in successfully with the new password, as usual I get the "Select account" screen where I select prepaid number I want to manage as I have multiple prepaid numbers on this account, the link to that page is: https://my.t-mobile.com/choose-account.html After selecting a number I get the message: "We are currently having trouble with your request. Please wait a few minutes and try again."I get the same message if I select the other numbers as well. So it appears whatever changes they made to the site last week didn't account for prepaid accounts with multiple numbers associated with the login as I can't complete the login anymore. Can someone please forward this to the appropriate

32
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2 years ago
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grnchFirst activity
asked in T-Mobile.com Account

I cannot get past the security questions

I have a postpaid account which is working fine and I can manage my postpaid phone lines just fine.However, I also had to create a separate account with a separate email address to manage a prepaid phone for an elderly relative.Immediately after I log in to my prepaid account (email address ending in @gmail.com), it asks me to answer security questions, to which I no longer remember the answers. I probably entered random answers when I first set them up, because I never forget my password (I use LastPass).In fact my password is still working just fine, so I don't even understand why it's asking me to verify security questions after I have successfully logged in?I thought security questions were used only when you forget your password (which again, I never do).There is no other verification method offered on the Security Questions screen. How do I get past these security questions if I don't know the answers, but do know my password?

10
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2 years ago
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