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iPhones, iPads, and Watches

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whlwebFirst activity

asked in Apple

How long does it take to have my iPhone unlocked

Hi there, I have an T-mobile iPhone which is completely off EIP plan, I requested an unlock on Friday, the rep said she is processing the unlock and it should take 24 hrs, but now it's almost 2 days, my iPhone is still locked, how long on earth will the unlock usually take.

1 year ago

opdave2001Helper Level 1

asked in Apple

Processing Time

My card was charged today and order status shows processing on my backordered iphone 11. How long does it normally take to go from processing to shipped?

8 months ago

jmischlerswFirst activity

asked in Apple

Ethan250First activity

asked in Apple

iPhone 13 Pro Max on Backorder

I ordered my iPhone 13 Pro Max (128 gb) today. How long will it take to get it shipped? My estimated shipping date is 11/30/21 - 12/14/21. Does my card get charged once the phone is shipped? Thanks

11 months ago

tmo_mike_cCommunity Manager

published in Apple

Official iPhone 13 Preorder Thread

Apple is turning the dial up another notch with the newest device in their lineup. iPhone 13, the long anticipated device is here for Apple super-fans. Number 13Apple has something for everyone with the latests iPhone 13 devices. iPhone Mini comes in five colors and three different memory variants. Get the Mini with 64GB, 128GB, or 256GB for those that need more storage space. The 5.5” screen brings you a high quality LCD display making your video viewing better. iPhone 13 gives you more with a 6.1” LCD display maximizing your video watching experience. You get more out of your camera with the Dual Camera lens making your photos and videos beautiful. Get up to 512GB of storage on select iPhone 13 Pro Max and iPhone Pro models to take make sure your favorite videos and pictures are saved for later viewing. The durable with ceramic shield front give us a solid device. Super-retina XDR display brings you a stunning clarity for your videos and pictures. The 4-core gpu 30% more graphics m

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2 months ago

SimTXFirst activity

asked in Apple

Setting up iPhone Visual Voicemail on T-Mobile Connect

Hi,Is visual voicemail available on T-Mobile Connect? Trying to set it up from my iPhone and I get this error after putting in a 4 digit passcode: “Voicemail Unavailable. Could Not Authorize Access” I was able to set up voicemail by pressing “1” but can’t get visual voicemail to work.

1 year ago

malliecattFirst activity

asked in Apple

Incoming phone calls say they are from Canada even though they are US calls

For the last week or so, all incoming numbers are displayed on caller ID as originating in Canada, but I can tell they are local USA numbers. How can I fix this?

1 year ago

Nelson WFirst activity

asked in Apple

iPhone 13 Pro Max switch from Physical SIM to eSIM

We are regular T-Mobile customers (not post-pay/pre-pay) with 4 phone lines. We have iPhone 13 Pro Max and iPhone 12 Pro Max. Is it possibly to change all physical SIM to eSIM? Although T-mobile Data covers international but it is EXTREMELY slow. It will be better to purchase a local SIM for data use. Since iPhone in the US market don’t provide dual SIM caddy, it will be painful to reject the T-Mobile SIM and keep it in safe place while traveling.

1 year ago

arequenaFirst activity

asked in Apple

T-mobile home internet and printing

Since adding T-mobile home internet, I can no longer print. My canon pixma is wireless. I can’t get my Macbook to connect to the printer. The printer no longer shows up no matter what I try. Any suggestions?

9 days ago

alm49erFirst activity

asked in Apple

Message Blocking activated but I can't undo it

When I try to send text messages to my son and/or his wife, I immediately receive the message that Message Blocking is active. But when I look at the list of phone numbers that I HAVE blocked from texts, phone or FaceTime, their numbers do not appear. This only occurred after I purchased the new iPhone13. Previous to that I have had no issue in sending texts to them. I am able to send texts to my other contacts. The only unique thing about my son and daughter-in-law is that their phone numbers are in area code 630 while their sisters are in area code 616.

22 days ago

Mbm14First activity

posted in Apple

msg code 2300

Hello! I have an iPhone 8 and suddenly i keep getting a msg code 2300 saying my recipient’s are unable to receive my messages. Firstly, they ARE receiving my messages normally, and i checked my profile settings on my account and the only message blocking i have active is against Spam. Anyone know how to fix this issue? I have already restarted my phone several times and this is a new thing i woke up to recently. Thanks!

3 months ago

kbanksjrFirst activity

asked in Apple

Dual Sim question

Hi,I had a question that I feel like I couldn't find an answer for. Basically I have an iPhone 7 (Verizon Work) and a personal phone with TMo. I am wanted to know if anyone has any experience with one of the newer iPhones or any phone that I can switch to having just 1 phone but use both. I was wondering if I got an iPhone R or XS if I could put a sim in and use the eSim and that would all work. Thanks!

3 years ago

801TJRookie

asked in Apple

iPhone 13 Series Dual eSIM Setup Instructions

After spending 4+ hours on the phone with customer care, and in-store, today trying to get Dual eSIM’s setup on my iPhone 13 Pro Max, I left the store with one eSIM and one physical SIM on my new device. I need help and direction on how to get multiple eSIM’s from T-Mobile setup on my device. I currently have two T-Mobile accounts - one personal, one business. I’ve previously used them in Dual SIM setup, one physical SIM & one eSIM - as described above, on my iPhone 12 Pro. Every time I’ve needed to re-setup the single eSIM for that device, the store always struggled to know what to do and how to get me setup with a single eSIM. Now that the iPhone 13 Series supports Dual eSIM use, I’d like to get setup this way.The device was ordered from Apple to activate T-Mobile’s network, and the eSIM for my personal line came pre-configured upon the arrival of the device. However, when using the “Change SIM” option in “My Account” for my business line, as well as the store attempting to upd

1 year ago

evanssdFirst activity

asked in Apple

return label for a trade in phone

I’m not able to locate the return label on T-Mobile website in order to send in my trade in device before the 30 days expire. Can anyone give me directions to finding the prepaid label? Thanks

1 year ago

magenta4484748First activity

published in Apple

Apple Music Subscription

Hello fellow T-Mobile community I’m sure you all have been wondering the same thing I have been.Is there a monthly subscription through T-Mobile that can on my monthly cell phone plan?Almost like Netflix on US that would make it easy for a lot of peo who may use this music streaming.Also maybe with other music streaming apps in the future could have this option too?

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3 years ago

endeavour1701Speaker

published in Apple

Purchasing from Apple versus T-Mobile.

In a previous discussion, it has been mentioned that purchasing from T-mobile was more interesting for the people who can't afford the full price upfront.I would like to mention something new that came up to Apple.If you purchase your iPhone from the Apple Store (in the store or online), you can actually finance it for 0% APR, no fees, and getting 3% cash back. This is only valid if you pay with your Apple Card.So, if you have an iPhone, an iCloud acocunt, and you sign up for the Apple Card, you can get that benefit (the 0% APR is also when you pay with the Apple Card, not otherwise).One best benefit getting your iPhone from the Apple Store ? You do not have to worry about unlocking the phone, it will be SIM unlocked from day 1. Of course, you will have to purchase it without any carrier.T-Mobile is not offering any deal on new phones. You are still paying full price.This is definitely what I'm going to do for my next iPhone, getting it from Apple directly, and saving me the hassle of

84900

3 years ago

n64kpsRookie

posted in Apple

iPhone 14 Shipping Confirmation

Hi all,I pre-ordered the iPhone 14 Pro Max 256gb in Space Black with an estimated shipping date between 9/30 and 10/6. I know that T-Mobile only charges when pre-orders are about to ship. This morning (9/15) I saw that my card was charged. Has anyone else been charged, got a shipping notification or tracking number? If so, when was your initial estimated shipping date?

1 month ago

QiuckfxoesFirst activity

asked in Apple

cellular data doesnt work on ios 14.5 anymore!

iPhone 12 Pro Max on T-Mobile Essential NCC family plan. After updating to iOS 14.5, cellular data won’t work. It doesn’t matter if it’s connected to 5G or LTE, or at whichever signal strength. It doesn’t have internet access. I can only make phone calls and text. I have tried network reset, factory reset, and reinsert sim. I even went to the Apple store to have my phone replacement eventually. However, the issue persists on the new phone as well once after it was updated to iOS 14.5. Only solution for now: is downgrade to iOS 14.4.2 or earlier. (As of may 3 Apple has stopped signing iOS 14.4.2 or earlier)Also, other people in my family plan with iPhone 12 models updated to iOS 14.5 have the same cellular data issue. There are several people on Reddit reporting the same issue as well. All currently on essential plan. Reddit post Hopefully T-Mobile and Apple is working on a fix!?Ps. The most recent iOS 14.5.1 doesn’t fix this problem.

1 month ago

BourbonontherocksFirst activity

asked in Apple

apple watch series 6 no data on cellular

I have been having serious issues with Apple Watch cellular plan on T-Mobile. When my phone is on cellular, Even if I have 3 or 4 bars of reception, doesn’t matter, I cannot do anything that needs data. It just says, no internet connection. In cellular under settings it shows plan as T-Mobile, status: no connection. Interestingly, I can make calls on my watch over cellular, but no data connection. I have had discussions with different T-mobile reps, including senior technical support assistants, but no solution so far. I also talked to Apple support, they run a remote diagnostics on my watch, and I was told that nothing was wrong. I tried unpairing, deleting the watch and pairing again, removing the cellular plan and adding again, doing a network reset on my iPhone, unpairing and pairing back the DIGITS number associated with my Apple Watch. None of these worked. I can occasionally get data connection when I move far away from my neighborhood with my watch, leaving my phone home, but t

1 year ago

josedozalFirst activity

asked in Apple

Can you recover deleted text messages on iPhone 7?

I am trying to retrieve 3 week old text messages , that I have deleted. can this be possible?

10 months ago

deniselombrizFirst activity

asked in Apple

Why is my carrier Unlock taking forever?

I paid off my phones a couple of weeks ago. I called and requested to have or phones unlocked on Friday. I was told it would be 24 hours and that I would get an email 24 hours later. I didn't so I called again. They told me they didn't knowwhy I was told 24 hours. When in fact. It's 5 days...... so I called again yesterday to askwhat the hold up was. Now they're telling me it could take 14 days. And that itsbecause apple is the ones who unlock the phone... can I call apple directly? i dont get why it's taking so long &#128544 ‌

2 years ago

magenta4921293First activity

asked in Apple

Pre-paid apple watch

I’m using T-mobile simple pre-paid 45. Can I use my apple watch with Cellular?

3 years ago

papadonkeyFirst activity

asked in Apple

Safe to Remove Blank Secondary Cellular Plan?

On my iPhone 11 under settings/Cellular under Cellular plans, there is listing for "Secondary". There is no number attached to it and it doesn't have a cellular plan listed like my primary line does. Is it OK to click "remove cellular plan" or is this needed for some reason? Why is this secondary on my phone?

2 years ago

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