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iPhones, iPads, and Watches

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tmo_mike_cCommunity Manager

published in Apple

Official iPhone 13 Preorder Thread

Apple is turning the dial up another notch with the newest device in their lineup. iPhone 13, the long anticipated device is here for Apple super-fans. Number 13Apple has something for everyone with the latests iPhone 13 devices. iPhone Mini comes in five colors and three different memory variants. Get the Mini with 64GB, 128GB, or 256GB for those that need more storage space. The 5.5” screen brings you a high quality LCD display making your video viewing better. iPhone 13 gives you more with a 6.1” LCD display maximizing your video watching experience. You get more out of your camera with the Dual Camera lens making your photos and videos beautiful. Get up to 512GB of storage on select iPhone 13 Pro Max and iPhone Pro models to take make sure your favorite videos and pictures are saved for later viewing. The durable with ceramic shield front give us a solid device. Super-retina XDR display brings you a stunning clarity for your videos and pictures. The 4-core gpu 30% more graphics m

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6 months ago

n64kpsRookie

posted in Apple

iPhone 14 Shipping Confirmation

Hi all,I pre-ordered the iPhone 14 Pro Max 256gb in Space Black with an estimated shipping date between 9/30 and 10/6. I know that T-Mobile only charges when pre-orders are about to ship. This morning (9/15) I saw that my card was charged. Has anyone else been charged, got a shipping notification or tracking number? If so, when was your initial estimated shipping date?

5 months ago

Ethan250First activity

asked in Apple

iPhone 13 Pro Max on Backorder

I ordered my iPhone 13 Pro Max (128 gb) today. How long will it take to get it shipped? My estimated shipping date is 11/30/21 - 12/14/21. Does my card get charged once the phone is shipped? Thanks

1 year ago

QiuckfxoesFirst activity

asked in Apple

cellular data doesnt work on ios 14.5 anymore!

iPhone 12 Pro Max on T-Mobile Essential NCC family plan. After updating to iOS 14.5, cellular data won’t work. It doesn’t matter if it’s connected to 5G or LTE, or at whichever signal strength. It doesn’t have internet access. I can only make phone calls and text. I have tried network reset, factory reset, and reinsert sim. I even went to the Apple store to have my phone replacement eventually. However, the issue persists on the new phone as well once after it was updated to iOS 14.5. Only solution for now: is downgrade to iOS 14.4.2 or earlier. (As of may 3 Apple has stopped signing iOS 14.4.2 or earlier)Also, other people in my family plan with iPhone 12 models updated to iOS 14.5 have the same cellular data issue. There are several people on Reddit reporting the same issue as well. All currently on essential plan. Reddit post Hopefully T-Mobile and Apple is working on a fix!?Ps. The most recent iOS 14.5.1 doesn’t fix this problem.

3 months ago

inahmallariFirst activity

asked in Apple

Warehouse "never received" my trade-in device

I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trade-in phone (IPhone X) to USPS. On December 2, my tracking depicted that it had arrived at the warehouse.A week later I never got the rebate I was told I would receive and I decided to call them. They said there would be an investigation in which 5 days later (December 10) I received an email that they did not have any information that they received the trade-in. I clearly did return it, so what am I supposed to do now. I am still receiving messages that I have to return the phone despite messaging the team multiple times. All their responses were to wait. This is making me go insane.

4 months ago

kasaveLearner

asked in Apple

T-Mobile Not Unlocking my Phone

Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service side, they are not unlocking the phone.I know that’s basically violating the law. But wanted to ask first if there is anything I can do with T-Mobile before involving lawyers.

2 months ago

jmischlerswFirst activity

asked in Apple

Voicemails being "Deposited into text"

Our family recently transferred to T-mobile. We all have iPhone 12 Max. Since transferring to T-Mobile all of our voicemails we receive are also being “deposited” into our texts.I have searched the internet, T-mobile site, and this community trying my. best to find out how to stop this from happening.Does anyone know how to stop this. It is filling up my phone storage!

16 days ago

HeavenMCommunity Manager

published in Apple

Official iPhone 14 Preorder ThreadBlog

Apple season is back with the most advanced iPhone, Apple Watches, and AirPods ever!! Did anyone else watch the Apple event on their website? I totally cried a little when they told the Apple Watch stories from real customers. Apple iPhone 14 and 14 ProI personally love the new safety features. The Crash Detection and Emergency SOS via Satellite1 are really cool features that help us feel secure when we might otherwise have stressed. The different sizes and colors mean that there is an option for just about anyone. AND there is no SIM tray to struggle with and risk losing because iPhone is now eSIM only. Key Features6.1-inch and a new, larger 6.7-inch display size2Up to 29 hours video playback on iPhone 14 Pro Max3Camera enhancements for low-light photosApple Watch, Watch SE, and Watch UltraWhen I first got the Apple watch I have now, I debated if it was going to be super useful. It has been one of the best purchases ever! I have two small children so sometimes I forget my phone since

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12 days ago

lrmSandraFirst activity

asked in Apple

Stop sending my voicemails to SMS

My voicemail messages are recorded correctly and the transcript is shown on my iPhone normally (Select the Phone icon, then the voicemail icon at the bottom). However, they also get sent to me as a text message (SMS). How do I stop the texting? Having the voicemail recording is sufficient - they’re normally just spam recordings anyway.

3 months ago

magenta2738723Helper Level 1

asked in Apple

2021 iPad Pro Cellular $200 promotion

As reference: https://www.apple.com/shop/buy-ipad/ipad-pro “Buy an iPad with Wi-Fi + Cellular from Apple. Get $200 back from T-Mobile/Sprint. **” More detail:Tell me about the deal.For a limited time, buy an iPad with Wi-Fi + Cellular directly from Apple and get a $200 virtual prepaid MasterCard® after you activate your new iPad on an eligible T-Mobile or Sprint data plan.How do I get it?Buy an iPad with Wi-Fi + Cellular directly from Apple (pay in full or pay monthly with Apple Card Monthly Installments). Within 90 days of placing your order, activate an eligible 10GB (or larger) data plan with T-Mobile/Sprint and complete the promotional application at promotions.t-mobile.com.I bought the Wi-Fi + Cellular directly from Apple and met ALL the terms, but was unable to activate with a cellular plan, so I went to my local T-Mobile store. After paying $40 ($10 SIM fee, $30 “assisted support” fee), the iPad has been activated on a 10GB plan and shows up in my postpaid account.HOWEVER, there

1 year ago

evanssdFirst activity

asked in Apple

return label for a trade in phone

I’m not able to locate the return label on T-Mobile website in order to send in my trade in device before the 30 days expire. Can anyone give me directions to finding the prepaid label? Thanks

1 year ago

sheilagarciaFirst activity

asked in Apple

Personal SMS messages being censored or “factchecked”

I’d like to know in advance if T-Mobile will allow America’s Communist Regime ie Biden/Harris and the Dems to censure my personal SMS text messages? Except they’re calling it “fact checking” which is a joke.

1 year ago

piperoniFirst activity

asked in Apple

PDP authentication failure

HI y'allFor the past few days I can't connect to data at all and get pop-up saying "PDP authentication failure" On my iPhone4.I can still call and do sms.I have North America plan and in Canada for couple of days. I come here quite often and there was no issue before until few days ago.Ive done couple of thing trying to fix this including-Switch on/off-Sim in/out-Update to latest OS-Restore iPhone-Hard reboot-Switch roaming carrier-Check APN I put my SIM card to other iphone and still getting PDP error so it's not a devise problem.Called customer support but no solutions what's so ever. My account is in good shape.One thing that comes to back of my mind is, I receive SMS from T-mobile saying they have implemented some extra feefor Prepaid customer.... blah blah,,, and since I'm on monthly plan (I was with prepaid plan before) I thought it's weird and eraced the text.So it could be technical glitch on account problem? please help.‌

10 months ago

qqliangRookie

asked in Apple

Cellular Data Does NOT work on iOS 14.6

Right after upgrading my iPhone 12 Pro Max to iOS 14.6, I have lost cellular data. I called TMobile customer service technician who sent me to the store. The store representative replaced my old SIM card with a new one and talked with a technician on the phone for half an hour, still couldn’t solve the problem. I reset my 12 Pro Max to factory setting, unfortunately, the iOS stays at 14.6. I have to put the SIM card to my old iPhone Xs Max on 14.4 and use my old phone. Is there anyone else having the same problem?

1 year ago

arequenaFirst activity

asked in Apple

T-mobile home internet and printing

Since adding T-mobile home internet, I can no longer print. My canon pixma is wireless. I can’t get my Macbook to connect to the printer. The printer no longer shows up no matter what I try. Any suggestions?

1 month ago

bornitzLearner

asked in Apple

iPhone 14 Pro Jump/JOD pricing for existing customers

Hi, can a T-Mobile rep start a pre-order thread for the iPhone 14/14 Pro line? Thanks! Bonnie

5 months ago

malliecattFirst activity

asked in Apple

Incoming phone calls say they are from Canada even though they are US calls

For the last week or so, all incoming numbers are displayed on caller ID as originating in Canada, but I can tell they are local USA numbers. How can I fix this?

3 months ago

elidevi10First activity

asked in Apple

Youtube not playing on mobile data

Youtube does not play on mobile data; however, works perfectly fine on wi-fi. I already tried all options related to software on my phone (iphone XR) and nothing seems to help. I also reset all settings on phone. There is no web guard or family mode in our plan. I also already tried the steps in the troubleshooting for “internet and data issues” with no success.

4 months ago

SimTXFirst activity

asked in Apple

Setting up iPhone Visual Voicemail on T-Mobile Connect

Hi,Is visual voicemail available on T-Mobile Connect? Trying to set it up from my iPhone and I get this error after putting in a 4 digit passcode: “Voicemail Unavailable. Could Not Authorize Access” I was able to set up voicemail by pressing “1” but can’t get visual voicemail to work.

2 years ago

magenta2673227First activity

asked in Apple

Service Access Denied

I'm having the same issue. I am texting a simple code and its keeps giving me this message. I need it for a volunteer organization that I am working with. Is it my phone, t mobile or them? is there something in my settings I need to change? This has happened numerous times now. I have an Iphone 7. Kim

2 years ago

jteisRookie

asked in Apple

WARNING! My iphone was hijacked. They stole my email, my tmobile account online, and my coinbase account,

HOW DO WE STOP or PREVENT THIS?!My iphone was hijacked Fri Dec 3, 2021. They stole my email, my tmobile account online (yes, this one right here that I am chatting on), and cleaned out my coinbase account. How did this happen? Who is at fault? AT&T Yahoo mail, Tmobile, Coinbase?The 2 step verification methods didn’t work. The emails that said, hey you changed your password is this correct if not call. How does this even help if the crook has your email? I discovered the problem at 2pm when my phone stopped dialing, but the dirty deed was done by 2pm.

4 months ago

BrendaHLearner

asked in Apple

sweedRookie

asked in Apple

Cant recieve landline calls from Canada

New to t-mobile,grandmother on landline in canadagets recording “call cannot be completed as dialed” along with sounds one associates with fax we can call herhad verizon, no problems

6 months ago

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