Apple

iPhones, iPads, and Watches

  • 1,174 Discussions
  • 3,187 Replies

1174 Discussions

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JYMFirst activity
asked in Apple

Why is my cell phone keyboard not working when I'm on an international call?

It used to work but it doesn’t any more on an international call.  For example, when asked to press 1 for English, the keyboard does not function no matter how many times I press 1.  I’ve been having this problem ever since I switched to iPhone 13 with an eSIM.  An online service agent guided me to reset the network settings but it did not solve the problem.  Thought it’s my phone’s problem but my husband and son’s iPhones have the same problem. 

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syaoran
Pillar
1 year ago
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dsimacekFirst activity
asked in Apple

Suddenly I'm not receiving some SMS from Czech Republic, but they receive my SMS

I regularly text with clients in Czech Republic and also when online banking there. Suddenly I’m not receiving the authentication code from bank, SMS from some clients (both T-Mobile), while receiving from other client (also T-Mobile). The domestic texting works without problems.Please help.

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1 year ago
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BeamMeUp2HottyFirst activity
posted in Apple

damaged cell phone returned

Hello. I am incredibly sorry that you did not receive the damage cell phone but I did everything the same way I always do when returning a damaged cell phone I dropped it in the drop box at the post office same one I always use. So with all due respect I do not owe money to the company.

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1 year ago
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DanilSsFirst activity
asked in Apple

Hello,l would like to get help unlocking mobile communication from T-mobile

Hello,I faced such such a problem that my IPhone was blocked by the operator as it turned from purchased from T-mobile I would like to ask for your help in unlocking My email address for communication hafner0000@gmail.com

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gramps28
Pillar
1 year ago
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SpaceManKRFirst activity
asked in Apple

iPhone locked

Hello, I found myself in this situation:I myself am from Ukraine, I bought an iPhone, but it turned out to be locked under T-Mobile. How can it be unlocked? My e-mail: klishch.roman228@gmail.com

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syaoran
Pillar
1 year ago
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seasonszeFirst activity
asked in Apple

how to continue my eSIM activation

I purchased a new eSIM number via Prepaid eSIM app using an iPhone that already had a eSIM activated and couldn’t be transferred to another iPhone, so I cancelled the notification of activating eSIM when Prepaid eSIM app showed. Now I am not able to activate this new T-mobile eSIM whatever I use the purchasing iPhone or another iPhone when using the email used in Prepaid eSIM, the app shows ERR code of 505-3033 How to get my new eSIM?

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gramps28
Pillar
1 year ago
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crackersFirst activity
asked in Apple

Tmobile refuses to credit me for phone, they claim employee lost it

traded in my iPhone 10 for a 13 in September 2022. Was told I would receive $400 credit. I have been back to the store where I brought it several times just to be lied to and finally they admitted an ex-employee probably lost my trade in or stole it. 

1
gramps28
Pillar
1 year ago
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Kaylak7902First activity
asked in Apple

choose another phone number or email address to call so and so, then proceeds to tell me the number that I'm trying to call is not available for FaceTime in the contact card.

So ever since last year, every time I try to FaceTime this specific number on my phone it says “choose another phone number or email address to call this person, then proceeds to tell me the number that I'm trying to call is not available for FaceTime in the contact card. It only does it for this specific number. It does it on their phone as well. They even got a new phone and it is still not letting us FaceTime. I’ve tried everything from restarting my phone to turning off FaceTime and turning it back on, and deleting the persons contact card and re-entering it. I don’t know what to do anymore

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K
1 year ago
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magenta7606159First activity
asked in Apple

Where is my phone

I ordered two new phones on January 5,2023.  I received only one, can you assist me please. 

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gramps28
Pillar
1 year ago
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WuxinglinFirst activity
asked in Apple

Sem restriction lifted

I'm the second owner of an iPhone. I need consumers who use other carriers' sem cards. How can I lift the sem card restrictions on iPhone?

3
syaoran
Pillar
1 year ago
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ashleyrijssenFirst activity
asked in Apple

iPhone 13 pro max will not turn on

Hello, so my iphone 13 pro max was dying last night and I lost my original charger so I used my cheap charger from Walmart, it did start charging but super slow. According to my ipad it died at 2:29am and even when I try to power it on, it will not even show the apple logo or say it’s dead. Just a black screen. I went to the store bought apple charger and charging block and it has been plugged in for an hour but nothing is turning on at all. What can I do? It’s a brand new phone and in perfect condition . 

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1 year ago
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magenta10579817First activity
asked in Apple

how to cancel my device order stuck in shipping for a week - i aked for expidited

T-mobile shipping is third world  cancel my device order stuck in shipping for a week  - i aked for expidited.. I

1
gramps28
Pillar
1 year ago
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Khunter01First activity
asked in Apple

Test Transcripts

I need to get text transcripts from my minor son’s phone (his phone is connected to my T Mobile account) and can not figure out how or where to get this accomplished? Any advice would be greatly appreciated.  Best,

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syaoran
Pillar
1 year ago
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magenta8033142First activity
asked in Apple

phone not allowing out-going calls

My iPhone Xs has stopped letting me make outgoing callsit started last night

2
syaoran
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1 year ago
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QqqqqRookie
asked in Apple

network limitation

I am a Sprint mobile phone user, and now I cannot use the phone card of their country when I go abroad. I request to lift my network restriction, my IMEI is 35 988643 690466 7. I hope you can help me，I hope to hear from you soon

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syaoran
Pillar
1 year ago
M
melisaj99Rookie
asked in Apple

iphone voicemail greeting

iPhone 12 Pro Max. Voicemail one day just stopped playing my personal greeting and will only play the default. It lets me record a new greeting, says “your greeting will be used” and then when you call again the old default greeting continues to play. Not only that it does not save any voicemails that are left by a caller. Spent two hours with tech support chat and they reset the voicemail, had me do updates and restarts, and nothing worked. They opened a ticket but it’s been a week with no resolution. I still do not get voicemails and the greeting is still the generic greeting. I have tried switching the kinds of greeting from personal to phone number to my name and back again. Nothing has worked. Does anyone have any suggestions? I don’t think doing a complete reset on my phone will do a thing as this really appears to be on t mobile’s end. Help!

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1 year ago
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MacManRookie
asked in Apple

eSIM issues With iphone 14 through 14 pro max

Is it just me or are other having issues with getting t-mobile to put more then one eSim on an iPhone that can hold more then one eSim and I believe some can do like 20 sims how many are having the issues of getting more then one esim activated on one iPhone 14?

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syaoran
Pillar
1 year ago
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KeithMnemonicFirst activity
asked in Apple

Trouble with voicemail on iPhone 12 Pro

Recently (perhaps after updating to iOS 16) my wife is unable to use the native iphone voicemail app to see her voicemails.  If she calls (long press 1) into the T-Mobile system, she can access voicemail, but the iphone “phone” app does not show any voicemails (and of course she can not listen to them), let her access her greetings or update her voicemail password.We have been working with T-Mobile/Sprint support for almost a week (probably have spoken/chatted at least 10 times) and have still not resolved this.  My wife has done all of the “common” things, like “reset network settings” , “airplane mode” “carrier data”, “restart phone”,... and still no luck. She also went into a local T-Mobile.  The person at the store confirmed it was a carrier issue. Also, two times the Sprint/T-Mobile Support team has transferred us to Apple support and they also confirm it is a carrier issue. Has anyone has this happen recently and if so do you know how it was resolved? Thank you 

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1 year ago
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Shannon HamblinFirst activity
asked in Apple

sim card pin change when Puk locked

Tried to do forgot password to change sim pin now puk locked 

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1 year ago
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Charlie454First activity
asked in Apple

Problem with Siri caller ID, after install of IOS 16.2 on Iphone

Siri only says the area code and not the entire calling number of calling party since iOS 16.2 Except when they are in my contact list and then Siri says call from the name of the person.  Siri used to say the entire calling phone number of callers that are not in contact list.  Now Siri only says the area code of the callers not in contact list.  Those in contact list are announced with their name as the caller.  

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1 year ago
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williepFirst activity
asked in Apple

finding my iwatch

 how can i find my iwatch 

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1 year ago
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W1nn1ep00hRookie
asked in Apple

Carrier unlocked Iphone XR locked after reset and update to iOS 16.2

Hi all.I ran into such a problem. Iphone XR not accepting sim card after reset and update to ios 16.2.I am not a US citizen and do not live in the US. I bought this phone in October 2019 on ebay from the seller - https://www.ebay.com/fdbk/feedback_profile/pskrusa. This phone was sold as globally unlocked.When I received it, I activated it without any problems and worked with it for 3 years.In February 2022, I disabled updates.In December 2022, I decided to sell it and logged out of my Apple account on the phone and wiped all data. But I forgot to take some screen shots from the phone for sale and reactivated it. After that, the phone was updated to version 16.2 and none of my sim cards (including the one that worked in this phone for 3 years) did not work on the phone.I contacted Apple support for clarification and they said that the phone belongs to US Sprint.At the same time, they confirmed to me that the phone was activated normally, it was stolen, not blocked. They also said that t

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gramps28
Pillar
1 year ago
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MJLoganDLCFirst activity
asked in Apple

Apple Watch unpaired when roaming internationally

On a trip to France a few months ago, my Apple Watch (just the GPS version, not cellular) unpaired from my iPhone when the phone connected to the French system on my 5GB International Pass, and refused to pair again until i got home to Los Angeles. I tried all the suggestions I found online and nothing worked. It was only mildly annoying, but if there’s an obvious fix I just didn’t find in my research I’d love to know it before I go back next month. Thanks to anybody with advice.

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1 year ago
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See DubFirst activity
asked in Apple

How to set up caller ID to be blocked automatically for every call

I used to have Sprint Service. Sprint was able to set up my phone (on their end) so that every time I make a call, my caller id is blocked to the person or company that I am calling. To release my caller id, like when I call a friend, I would just hit *82 and then the phone number. My phone book with all my contacts of friends have *82 in front of their regular numbers. so I can just hit that contact number and, to my friends, my number would be released. I am trying to find out if T-Mobile offers that same system. I have been calling customer service at sprint/t-mobile for over 2 months, I have about 10 different ticket numbers and no one can seem to figure out how this works. I find it hard to believe that if Johnny Depp wants his phone to be blocked, that t-mobile won’t block his number. Anyone have any ideas??? 

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1 year ago
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FlobiwanFirst activity
asked in Apple

Get trade in credit for 2 new iPhones with two new Magenta MAX lines?

Please see screenshot below. When going through the process it tells me I get $800 for the S20 5G trade in, and $400 for the S10e trade in. However, when I reach the shopping cart it then removes the lower trade in credit and shows just the $800.I was told you can trade in two devices… is this a bug in the check-out system or can you really only get this offer once? All other carriers allow two trade ins. 

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gramps28
Pillar
1 year ago
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