Apple

iPhones, iPads, and Watches

  • 1,171 Discussions
  • 3,182 Replies

1171 Discussions

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Bunny009First activity
asked in Apple

iPhone 13 glitching

I have been having issues with my iPhone 13 glitching with my voice cutting in and out for the past four months. Despite getting it replaced twice, the problem persists. I've contacted Apple and T-Mobile, but the issue remains. Is anyone else facing a similar problem? Any help would be appreciated.

4
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2 months ago
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WammyFirst activity
asked in Apple

Upgrading my phone

It says I have to pay over 500.00 to upgrade my phone, when Spectrum if only going to charge $173.00 get iphone 15 pro max, if that’s the case then I think I will have to change to Spectrum. 

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W
2 months ago
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afc1051First activity
asked in Apple

i cant power ipad

cant power up ipad air 7th gen

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Community Manager
2 months ago
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holmbbaFirst activity
asked in Apple

lost phone internet connection

how do i restore my internet connection on my iphone?  

2
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Community Manager
2 months ago
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Rajurai273First activity
posted in Apple

high billing amount for 12 days of service

I joined the T-mobile on 18 Dec 2023. Now my bill is $102. I don't understand why, just for 12 days of using the service, I have to pay so much money. I never had good service on my phone; it always showed a low signal.

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Community Manager
2 months ago
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Marcel86First activity
asked in Apple

Why am I being charge for my own device>

I’m using my own device/ phone. Checking my bill before doing a payment, I realized that T mobile is charging me as if the device was theirs. 

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Community Manager
2 months ago
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darbeast69First activity
posted in Apple

lost iphone 14 midnight 128gb

i bought iphone 14 midnight 128 gb  on ebay and found out it was icloud locked and lost mode so here is the info IMEI: (358832598815953) SN: (RQV02NWL6K) please contact the owner here is my email (aristide.turikumwe@yahoo.com) and instagram: @pessi2023   he will pay for shipping 

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2 months ago
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lgoldingFirst activity
asked in Apple

Error Emailing to Phone (email to text)

I’m attempting to email a text message with a JPG image (also tried an PDF).I emailed to xxxxxxxxxx@tmomail.netI received the following bounce back message in my email… Message not delivered There was a problem delivering your message to 7024974598@tmomail.net. See the technical details below, or try resending in a few minutes. The response from the remote server was: 550 5.1.1 server temporarily unavailable AUP#MXRT  

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L
2 months ago
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daneckib92First activity
asked in Apple

Plan Bill Credits Missing

When the iPhone 15 was released, I took part in the promotion to trade in my phone and switch my plan to the Go5G Plus to get both the device credit and the plan bill credits as well. 5 months later, still nothing on my plan and multiple chats and phone conversations with T-Mobile has done nothing to remedy the issue. Getting beyond frustrated and wondering how I can take things to the next step as I’m obviously just getting the run around from multiple people. 

1
S
2 months ago
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doxiemom55First activity
asked in Apple

Bill increased

Why did my bill increase from $92 to $101.20

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gramps28
Pillar
2 months ago
Ki_Lambo
Ki_LamboFirst activity
asked in Apple

App Error - Device Support Section

For some odd reason, the T-Mobile app and website NEVER lets me go to the Device Support section. In the past, the link would never work but today it gave me this error reportI understand what a server error is but I’ve been with T-Mobile for almost 6 months this never has worked. Does anyone have any advice or input?

2
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2 months ago
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Sarahjbrock83Novice
asked in Apple

cellular data connection not working

hello t Mobile i have a problem with my data cellular connection i have tried everything i can think of turning airplane mode on turning off my phone and turning it back on and turning off the airplane mode off turning on the mobile date connection still nothing can it the sim card that is not working or the data cellular connection that is not working 

3
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Community Manager
2 months ago
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DocboschFirst activity
posted in Apple

Customer Service/Monthly charges

I was with T-Mobile 5 years, at that time my child became of age and showed signs of maturity.  She decided we needed a change and switched both of us to Company X.   MORE than doubled my monthly bill.  After I found zero value in the change I made the call and begged to come back.   Would not honor my old account cost for basic fone service.  What the heck, customer service was better, right!?   Nope, just like company X….  So my son and daughter-in-law said “mom we will put you on our account, went to store, made change, but had to change my valued phone number 😡I just spent 2 hours trying to get help changing to new number and got so upset I had to hang up.  2 hours as its now midnight to help me since I have a physical SIM card.  AND nothing was changed.  I’m pushing 70, bright as a button, was talked to like a child.  Wanted to wake up my son to reauthorize me.  2 hours of pure fire on earth.   This should not be happening.  Should be able to speak to someone who’s English is cle

0
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2 months ago
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Stlhockey1First activity
asked in Apple

ipad purchase

I want to buy an i pad thru the tmobile website Do i have to add a line to get one??? I dont want to use it as a phone at all.. Its asking if im adding a line, or want to upgrade….. Thanks!

1
tidbits
Pillar
2 months ago
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Namy-japanFirst activity
asked in Apple

iPhone 12 Pro locked to T-Mobile USA

Tôi đã mua chiếc iPhone này ở Nhật Bản nên có số dư chưa thanh toán là 647,67 USD trong tài khoản cần phải được xóa trước khi T-Mobile mở khóa thiết bị của bạn mà tôi không biết. Tôi nên làm gì?

1
syaoran
Pillar
2 months ago
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Namy-japanFirst activity
asked in Apple

locked to T-Mobile USA

Tôi đã mua chiếc iPhone này ở Nhật Bản nên có số dư chưa thanh toán là 647,67 USD trong tài khoản cần phải được xóa trước khi T-Mobile mở khóa thiết bị của bạn mà tôi không biết. Tôi nên làm gì?

1
gramps28
Pillar
2 months ago
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Chumpy2003First activity
asked in Apple

Adding an Apple Watch to my account for a child

I have the Magenta Max plan with 3 lines with an iPhone on each (me, wife, son).  I want to add an Apple Watch for my daughter as a standalone device so she can call us in an emergency and so we can see her location when going to/from school (she is too young for an iPhone).When I try to buy a watch from T-Mobile online, the site keeps asking me which existing line I would like to add the watch to.  I can’t find any way to buy a watch and add a standalone line for it.I was hoping to take advantage of the Apple Watch SE 2 deal (24 monthly credits when adding a line) but it seems to be for a Digits line only, paired with an existing number.Is there a specific process for this?  Or do I need to go to a store?thanks!

2
R
2 months ago
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AE8338First activity
asked in Apple

Unlocked phone

When I pay the balance to unlock my phone am I then free to take it to another provider?

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gramps28
Pillar
2 months ago
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eqrRookie
asked in Apple

Spam/Scam calls from fake local numbers

I have begun to get three to six calls daily from random supposed local numbers which begin with a little “gong” noise when and if I answer. They all proceed to a foreign voice claiming to represent Social Security shipping department (?). Googling, I find no way to decline these calls without routing them direct to voicemail.  This wouldn’t be such a problem, but for the last three weeks I was traveling in Africa and the calls continued, with each I suspect, costing me a quarter for the connection. There must be some way to either end these calls without connecting, or for T-Mobile to identify and block these calls or identify as Spam Likely and not make the connection.  Would like to end this nonsense decisively.  Can anyone help ???

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2 months ago
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RASJrNovice
asked in Apple

Poor or Nonexistent 5G Signal; LTE good

My iPad (and my wife’s) drops the wifi signal from our Gateway (Nokia 5G21) Home Internet  device. The signal strength shows 5G to be either poor or nonexistent. Restarting the Gateway and reconnecting our iPads to the network has not helped, and the problem does not happen on other networks outside of our home. Will swapping this particular Gateway for a newer version help? Why do I get little to no 5G service?

0
R
2 months ago
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mcole44Novice
asked in Apple

Apple ultra 2 promotion

I was thinking about buying a new Apple Watch Ultra 2 and adding a line and I saw this promotion but there is no link for more information.  Can someone explain this to me?  It sounds like there won’t be a device connection charge but do I get a $35 credit to my phone line?  Limited Time Offer: Save $35 per line with No Device Connection Charge + get Free Two-Day Shipping when you purchase this device.

1
tidbits
Pillar
2 months ago
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Nicky72First activity
asked in Apple

tmomail

Why am I getting tmomail when I text? I don’t want this to happen. 

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Community Manager
2 months ago
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Snmcall2017First activity
asked in Apple

router

Can I access the router search history?

2
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Community Manager
2 months ago
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aimastroRookie
asked in Apple

black list

good evening, I'm from Greece, I bought a mobile  iphone 8splus  from ebay , and I looked it up, it's on a black list

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gramps28
Pillar
2 months ago
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grioghairFirst activity
posted in Apple

International texting not going through...

I am on the simple plan, and haven’t been able to send international texts to the UK for months. I cannot figure out what is causing the problem. I am on the iPhone 6s. Does anybody know how to fix this problem? Steve

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drnewcomb
Pillar
2 months ago
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