Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,073 Discussions
  • 7,077 Replies

2073 Discussions

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MCarli10First activity
posted in Coverage & Signal

received texts delayed 24+ hours

Texts delayed coming in, T-Mobile customer 20+ years, this is a newly constant issue. Is it just time to switch carriers? Reset, on/off, nothing works. Missing timely messages. 24+ hours, or not at all. What's up?

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2 months ago
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Chris_GRookie
asked in Coverage & Signal

"Sign in to network"

Hello,S22 ultra here. After our TMO account was hacked, I keep getting "Sign in to network."I never had this issue before and suspect it’s on the TMO side of the world. Yes, I have called TMO several times and everyone has been great, they just can’t resolve the problem.Thanks!

4
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3 months ago
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Amymeng66First activity
asked in Coverage & Signal

i hate home internet service

My dam wifi goes out each and every freaking day 10 times or more!!!!!!!!!!I live in a basement apt I only 1 window to place the stupid tower in and i get horrible horrible service I'm going to look for better service! I live in city limits of Columbia Missouri there shouldn't be this much outage!!!!!!! I've even received a new tower unit didn't help anything. I hate this service that's out more times of the day than I'm able to watch!I'm pissed off!I need a signal booster I can put outside and connect to the stupid weak tower! 

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1 month ago
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BoogerMan225First activity
asked in Coverage & Signal

T Mobile gateway got slow internet speed

The T-Mobile gateway was working fine for a at least 2 years but now it’s sucks can even do anything and it says 4g instead of 5g 

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2 months ago
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unhappy12345First activity
posted in Coverage & Signal

T-Mobile Customer Service

Seriously, the most unhelpful people I’ve ever spoken with.  Apparently the Retention department is only outgoing, which basically means they have none.  More than happy to tell me how to cancel, and absolutely no interest in keeping me as a customer.  Time to start shopping for my six lines elsewhere and give a different company my money every month, cause T-Mobile sure doesn’t seem to want it...

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8 months ago
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Rthomp02First activity
asked in Coverage & Signal

why does my internet fade in and out

I have t-mobile internet and while working from home it will randomly cut out without warning. I will then give it some time and it will start up again. I fell like it does this when I use the internet for long stretches. Any ideas? Thanks! 

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syaoran
Pillar
8 months ago
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NYJackLearner
asked in Coverage & Signal

Gateway Placement

In placing the t-mobile 5g home internet gateway which is more important, putting it near a window or at the highest possible place?

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7 months ago
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rra78First activity
asked in Coverage & Signal

Improving Gateway signal

Live in a sgle floor condo- ground level.  My gateway is place high on a bookshelf near a window (not directly in front of the window, but very close to it.  Once in a while, I see 4 bars, but it quickly drops to 3 bars.  Are there any hacks out there that anyone has had success with that can get me consistent 4-5 bars?

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3 days ago
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MT MadmanRookie
asked in Coverage & Signal

Coverage Regressing

We got TMO because they had the best coverage at our home and were told the local Sprint tower which is less than a 1/8 mile away would be converted to 5G so we got the home internet as well. Recently our normal 5 bar coverage has dropped to 1 or 2 bars. The internet has been 2 bars but were expecting awesome when they converted the tower, but now I’m wondering IF they will or just decommission it. I contacted Customer Care and while they were nice folks the answer I got is coverage is what to be expected. How can this be? It’s like that site has been turned off! The site is 38.921956517815566, -91.06778833655758 https://www.google.com/maps/@38.922017,-91.0686466,417m/data=!3m1!1e3?hl=en. TMO you could sell a lot wireless and your internet if you converted this site, our only option is 1.5 MB DSL or satellite and all our neighbors are sick of it. We have Boeing, Federal, and investment employees that would sign up in a heartbeat.

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2 years ago
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Nezar1980First activity
posted in Coverage & Signal

bad coverage inside my house

Hi TMO Customer Support,kindly, I have no signal inside my house . This issue has been started since May . Looks like the site near by is down . RSRP Jumping -128 sometimes no services . My friends complaining once they visited me for both very bad throughput and bad coverage for android and IOS devices .thanks ,nezar 

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Pillar
10 months ago
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DdkchiFirst activity
asked in Coverage & Signal

Internet speed

My T-Mobile speed in the morning until 10 AM, get about 30-40 mbps.  Then near evening it goes up to 130-140 mbps.

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1 year ago
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WolfpackLearner
asked in Coverage & Signal

Will a signal booster keep me connected to a single tower

I'm curious about using a cell booster, but a bit of background on my situation. I have a couple towers near me, which are tower 1 west-northwest and tower 2 north. Tower 1 is a little bit closer and my home tower. When I'm connected to this tower, I have a good connection and good speeds. However, I frequently get bounced to tower 2 and the upload speed is basically non-existent (0.4 - 0.7Mbps) and unusable. I see this behavior across my phone and home internet, although the phone occasionally gets a couple Mbps. I've reported the issue to tmobile countless times without a resolution. So, my question is if I hook up a cell booster and pull the signal from tower 1, will the boosted signal prevent my devices from hoping back over to tower 2?

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11 months ago
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Brewsky0104First activity
asked in Coverage & Signal

Connection Issues

I have had Tmobile home internet for a couple months now, and I'm having issues with the modem restarting every hour and a half to 2 hours. This has been since the day I put it in. Do I have a faulty unit? Has anyone else been having these issues? Are there any updates that will fix this? Also the past few days my connection shows to be good but things won't load properly and are taking abnormally long to load. Are the servers having maintenance done to them? 

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11 months ago
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Jennings_TMFirst activity
posted in Coverage & Signal

Maybe a reason not to have 5g internet

I was just notified that my local tower is going to be serviced and will be down sporadically.  Tmobile recommends making calls with WiFi.  Somehow that seems like a mute point when my wifi is 5g as well.The lack of availability may cause issues.

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11 months ago
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ednomFirst activity
asked in Coverage & Signal

Switched From Family Plan to Individual and now constant No Service

After 12 years with T-Mobile with Family Share account, I had to get my own individual account so I decided to stay with T-Mobile.  It has been hell.  So far I spent over 12 hours talking to tech support, going to local store, Facebook messenger chat that went on over two days.  Nothing changed on my end, same house, same iPhone, same apps and Yet after switching to new individual account with T-Mobile who I have been with over 12 years, I keep getting one bar or No Service on my iPhone and they keep telling me to get the signal booster. Anyone experience this? any suggestions.  Again, nothing here changed on my iPhone device or my location, just account type.

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9 months ago
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MOOIKEPEFirst activity
asked in Coverage & Signal

download speed issue

My signal strength is very good to excellent.  But my download speed <1   mbps. How can I fix this issue? 

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1 year ago
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txt4joeFirst activity
posted in Coverage & Signal

Worst Intro to Wireless Internet (/w caveat)

I can't seem to recall ever being introduced to a service offering with such raw potential (the dl/ul efficacy is much better thani had presumed) only to be met with the worse execution (in terms of customer user experience) possible. I can't believe the router configuration leaves almost no ability for configuration but then to top things off, the interface and functionality is so splintered between the desktop browser UI and the mobile app GUI that I feel lost when attempting to validate changes using the alternate interface. For example, using the mobile app, I've changed the 5GHZ SSID but after checking the desktop browser UI, I see changes lost and even reverted to a past value. Including, at one point, my split networks reverting back to a single SSID. This is crazy. You can't offer the public this kind of product support with such a great raw service offering. Remember, Cyber-Security isn't just for corporations with deep pockets anymore. And, it's these kind of products which i

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gramps28
Pillar
1 year ago
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Timbo420First activity
asked in Coverage & Signal

for the night

Can you move your modem? For the day  

2
copz1998
10 months ago
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Juanflores76First activity
asked in Coverage & Signal

wifi connection

Any idea why my devices won’t stay connected to Wi-Fi 

3
gramps28
Pillar
1 year ago
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MookiethedjFirst activity
asked in Coverage & Signal

4K Firestick Problem

I have a 4K Firestick. When I add a new application like ESPN or ABC I try to link to my TV provider to get access to the application. I can get to the Select Provider screen and I click on my TV provider and it gives me a white screen and goes nowhere. At another location I have Comcast WiFi and when these same two apps asks me to sign into my provider it goes to the sign in page for my TV provider. Any thoughts on how to correct the problem?

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syaoran
Pillar
1 year ago
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FoodieFirst activity
asked in Coverage & Signal

no LTE coverage

I had an old phone for years ad recently I’m not getting LTE data service outside WiFi network. I just replaced my iphone to an iPhone SE 5G and I am still not getting data coverage when there is no WiFi. Anyone have similar problem?

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Pillar
6 months ago
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SergeyKurtFirst activity
asked in Coverage & Signal

Sim Unlock Iphone XS MAX Ukraine

Hello, I am located in Ukraine, and my iPhone XS MAX was bought from my hands in the USA, on a blocked SIM card from your operator.IMEI is completely clean, checked on your official website, the phone is not stolen or lost.IMEI: 357267091757587there is no connection with the owner of this iPhone, I understand that according to the criteria of your community, it is not particularly suitable. But I ask you to help me untie my iPhone from your carrier so that I can use it in my country.Thank you in advance, regards Sergey. Glory to Ukraine.

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syaoran
Pillar
1 year ago
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Panzer981First activity
asked in Coverage & Signal

Frequent send and receive failures with text messages

i have been sending text and they haven't been going thru, receiving voicemails without receiving a call alert first. seems like a communication jamming is happening.

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Pillar
1 year ago
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Ghinton78First activity
asked in Coverage & Signal

The service

I am having sooo many problems with this phone and service since I transferred from cricket.  For me to be paying so much a month for bad service. The calls- either my calls go in and out, or they drop. The person can’t hear me or I can’t hear them. My Internet service keeps going in and out. I connect to my car radio to hear my music and it is too busy streaming to find service. That also goes for youtube and pandora. I can’t receive texts downloads or pictures?  I have people sending me menus or notifications thru text messages and I can’t open them or I hit download and they never come up.

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gramps28
Pillar
1 year ago
S
ShotgunnKellyFirst activity
asked in Coverage & Signal

Internet connection droped

Why would I loose internet connection when the cellphone signal is Good on my home internet? Happened at an off peak time 

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iTinkeralot
Pillar
1 year ago
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