Coverage & Signal

Discuss our 4G LTE & 5G networks

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  • 7,003 Replies

2308 Discussions

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CeceFLRookie
posted in Coverage & Signal

Internet outage in Tampa, FL since 1/24/24

Internet signal strength is excellent, data download is next to zero. Tech support says 50k customers lost service after a line was sliced. No ETA on restoration. Can't use any devices requiring internet.

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Pillar
3 months ago
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Whiskers007Rookie
posted in Coverage & Signal

DROPPED CALLS

Dropped calls either seconds or minutes into any calls, business, personal emergency.  CALLS straight to my VM.  I have been complaining since Tmobile took over SPRINT (THE BEST PROVIDER).  TMOBILE is SUBPAR.   I cannot believe that our FCC allow them to get away with this honestly

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4 months ago
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Ace402First activity
asked in Coverage & Signal

Poor coverage Loxley, AL 36551

Is it possible for an engineer to look at the cell coverage for Loxley, AL? I live near a Buccees gas station. These are massive. Over 120 pumps. This is a HUGE tourist attraction. My phone barely works there and coverage is also spotty by my house which is close. We don’t not have high speed internet available in my neighborhood. This would be an excellent candidate to install 5G-UC in this area not only for customer experience but also an increase in market share for the home internet business.

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1 year ago
rawatnimisha
rawatnimishaFirst activity
asked in Coverage & Signal

How does DMARC prevent criminals from spoofing your domain?

Cybercriminals can now utilize sophisticated and undetected tactics for harmful actions thanks to 21st-century technology. A poll conducted in 2020 indicated that 65% of US-based businesses were vulnerable to email phishing and impersonation assaults. If your organization does not implement DMARC, it enables cyberattackers to: Transmit funds from susceptible employees through fraudulent emails while impersonating key officials in your firm. Send bogus bills to your workers and business partners. Use your domain to sell illicit items. Spread ransomware. Impersonate customer service in order to get sensitive customer or partner information.  Such scenarios might have long-term ramifications for your company. The hazards are numerous, ranging from jeopardizing the brand's reputation among its partners and customers to the loss of critical corporate information and millions of dollars. Domain Spoofing for the UnversedDomain spoofing is a typical type of security breach in which a c

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rawatnimisha
2 years ago
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pwrighteousFirst activity
asked in Coverage & Signal

Bad Call Zone

For years, the area of Palmetto Park from Military Trail to St. Andrews (in Boca Raton, FL) has been the zone that everyone in our family knows will be a bad signal.  Has this ever been reported?  Can we get some boost to that tower?

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drnewcomb
Pillar
2 years ago
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randk_22First activity
asked in Coverage & Signal

Connecting to Wi-Fi While Traveling Abroad

My husband is currently traveling abroad and even though he has Wi-Fi in the building, his phone is not detecting it.  Others are able to detect the Wi-Fi on their phones.He currently has roaming off (#ROF#)...and mobile data usage set to ON.Should he change these settings or is there something else he can do to detect Wi-Fi ??He is trying to use WhatsApp to text and make calls.Thank you.

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1 year ago
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TomKinSDCARookie
asked in Coverage & Signal

Slow internet speeds with Apple Computer and possibly the reason why. One solution

I was getting horrible download speeds from brand new T-Mobile device after switching out older model. My computer would see internet speed tests of 1.5 mpbs to 50 mobs. My spouse’s computer would see speeds 300-400 mpbs depending on the time of day. I Googled the problem and narrowed it down to a setting in iCloud called iCloud Private Relay. This setting can be found in your System Preferences folder under iCloud. TURN IF OFF and your speeds will once again fly.

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6 months ago
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jk65First activity
asked in Coverage & Signal

esim s21+

i’ve had issues with my physical sim card connecting to the tmobile network/ phone not recognizing the sim card. i usually tap air plane mode on, connect to wifi, and then turn airplane mode off, which fixes the problem. problem is when im on the road without wifi, this trick doesnt work. so i ordered a new sim card. before i install, i was curious, is it just as easy to convert this current sim to esim? will i still have to contact tmoible for set up if i just convert.  

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Pillar
6 months ago
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unhappy12345First activity
posted in Coverage & Signal

T-Mobile Customer Service

Seriously, the most unhelpful people I’ve ever spoken with.  Apparently the Retention department is only outgoing, which basically means they have none.  More than happy to tell me how to cancel, and absolutely no interest in keeping me as a customer.  Time to start shopping for my six lines elsewhere and give a different company my money every month, cause T-Mobile sure doesn’t seem to want it...

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8 months ago
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NYJackLearner
asked in Coverage & Signal

Gateway Placement

In placing the t-mobile 5g home internet gateway which is more important, putting it near a window or at the highest possible place?

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7 months ago
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sjb2meansFirst activity
asked in Coverage & Signal

Cant use phone unless its on wifi

Is anyone else having problems with their phones the past couple of days? My whole family is unable to use our phones unless we are connected to wifi. 

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Pillar
10 months ago
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alexm15First activity
asked in Coverage & Signal

Line Suspended for no reason-Tmobile sees nothing wrong

My account shows that t-mobile suspended my line on the 10th, and whenever I talk to someone at t-mobile about it they say they see nothing wrong with my account. I cannot receive calls and when I try to make calls it connects me with the t-mobile payment line even though I don’t owe any money. My account history also shows “Link MSISDN”. I have tried all the troubleshooting options they told me to try over the phone. Will switching to an eSIM fix this problem?? Please help :(

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7 months ago
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Nezar1980First activity
posted in Coverage & Signal

bad coverage inside my house

Hi TMO Customer Support,kindly, I have no signal inside my house . This issue has been started since May . Looks like the site near by is down . RSRP Jumping -128 sometimes no services . My friends complaining once they visited me for both very bad throughput and bad coverage for android and IOS devices .thanks ,nezar 

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Pillar
10 months ago
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WolfpackLearner
asked in Coverage & Signal

Will a signal booster keep me connected to a single tower

I'm curious about using a cell booster, but a bit of background on my situation. I have a couple towers near me, which are tower 1 west-northwest and tower 2 north. Tower 1 is a little bit closer and my home tower. When I'm connected to this tower, I have a good connection and good speeds. However, I frequently get bounced to tower 2 and the upload speed is basically non-existent (0.4 - 0.7Mbps) and unusable. I see this behavior across my phone and home internet, although the phone occasionally gets a couple Mbps. I've reported the issue to tmobile countless times without a resolution. So, my question is if I hook up a cell booster and pull the signal from tower 1, will the boosted signal prevent my devices from hoping back over to tower 2?

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11 months ago
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MoTeaMoMoLearner
posted in Coverage & Signal

stalled data repeatedly since merger

-Internet throughput stalls to near zero SEVERAL times a day. -Temporary fix is toggling airplane mode off and on. (Data will then flow until phone then is left idle for some minutes - MERE MINUTES - have to then repeat the process if not on wifi). -Convinced it happened after merger. -Happens across country (sadly, have multiple lines with this company .. all using different device brands). -T-Mobile should come out and ACKNOWLEDGE the problem and give estimates as to a fix (because I’m ready to take my service anywhere else). 

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Pillar
2 years ago
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Brewsky0104First activity
asked in Coverage & Signal

Connection Issues

I have had Tmobile home internet for a couple months now, and I'm having issues with the modem restarting every hour and a half to 2 hours. This has been since the day I put it in. Do I have a faulty unit? Has anyone else been having these issues? Are there any updates that will fix this? Also the past few days my connection shows to be good but things won't load properly and are taking abnormally long to load. Are the servers having maintenance done to them? 

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11 months ago
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Chefiedo1First activity
asked in Coverage & Signal

tv audio

I have Tmobile magenta and YouTube tv.  When I turn on tv in the morning tv says not connected but I can see the channel choices but no volume.  I turn tv off and turn back on and it works.  What give ?

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8 months ago
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MeganRuizFirst activity
asked in Coverage & Signal

Cant make any calls

I changed my sim card this morning because it was the old sprint on so I replaced with a new T-Mobile. Ever since I replaced I can no longer call anyone, it says server unavailable! And noone can call me!!!

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gramps28
Pillar
1 year ago
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GloreeFirst activity
asked in Coverage & Signal

traveling to Mexico

Traveling to Mexico in January. Am I covered for service with magenta?

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1 year ago
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Rthomp02First activity
asked in Coverage & Signal

why does my internet fade in and out

I have t-mobile internet and while working from home it will randomly cut out without warning. I will then give it some time and it will start up again. I fell like it does this when I use the internet for long stretches. Any ideas? Thanks! 

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syaoran
Pillar
7 months ago
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MOOIKEPEFirst activity
asked in Coverage & Signal

download speed issue

My signal strength is very good to excellent.  But my download speed <1   mbps. How can I fix this issue? 

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M
1 year ago
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txt4joeFirst activity
posted in Coverage & Signal

Worst Intro to Wireless Internet (/w caveat)

I can't seem to recall ever being introduced to a service offering with such raw potential (the dl/ul efficacy is much better thani had presumed) only to be met with the worse execution (in terms of customer user experience) possible. I can't believe the router configuration leaves almost no ability for configuration but then to top things off, the interface and functionality is so splintered between the desktop browser UI and the mobile app GUI that I feel lost when attempting to validate changes using the alternate interface. For example, using the mobile app, I've changed the 5GHZ SSID but after checking the desktop browser UI, I see changes lost and even reverted to a past value. Including, at one point, my split networks reverting back to a single SSID. This is crazy. You can't offer the public this kind of product support with such a great raw service offering. Remember, Cyber-Security isn't just for corporations with deep pockets anymore. And, it's these kind of products which i

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gramps28
Pillar
1 year ago
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MT MadmanRookie
asked in Coverage & Signal

Coverage Regressing

We got TMO because they had the best coverage at our home and were told the local Sprint tower which is less than a 1/8 mile away would be converted to 5G so we got the home internet as well. Recently our normal 5 bar coverage has dropped to 1 or 2 bars. The internet has been 2 bars but were expecting awesome when they converted the tower, but now I’m wondering IF they will or just decommission it. I contacted Customer Care and while they were nice folks the answer I got is coverage is what to be expected. How can this be? It’s like that site has been turned off! The site is 38.921956517815566, -91.06778833655758 https://www.google.com/maps/@38.922017,-91.0686466,417m/data=!3m1!1e3?hl=en. TMO you could sell a lot wireless and your internet if you converted this site, our only option is 1.5 MB DSL or satellite and all our neighbors are sick of it. We have Boeing, Federal, and investment employees that would sign up in a heartbeat.

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2 years ago
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SwampFox75First activity
posted in Coverage & Signal

fast.t-mobile.com mobile Internet "outage"

We manage a small group of wireless internet devices and several just got knocked offline and we were told there was a local tower outage. Several devices still work however. So we had new sims issued for the failed devices, no joy. Used brand new modems with old and new sims, no joy. Traveled a great distance to rule out local tower issues,no joy. What is going on at T-Mobile? It just says unable to register sim.... 

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1 year ago
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SwampbellyFirst activity
asked in Coverage & Signal

Internet disruptions

I have contacted tech support twice. The first time was Wednesday 9/28/22. I was told to re boot my internet box and everything worked fine. Today the internet went off again. I have contacted tech support again. I was told there was a problem with the local tower and did not know when this would be resolved. My question is why is my phone getting a perfect signal and my internet box keeps shutting off? Are both phone and internet box receiving a signal from the same tower? Can you convince me why I should stick with your box or should I start looking for a hard wire internet service again?

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S
1 year ago
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