Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,308 Discussions
  • 7,008 Replies

2308 Discussions

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u201323First activity
posted in Coverage & Signal

Sketchy internet

I purchase home internet on the 28th Oct so far I’ve had nothing but trouble. Ive called almost every day with problems. Ive been told they are working on towers, they are working on towers but not mine. I was told wait until Friday and if it doesn't clear up call back. Today I was told it doesn't work because my area is too congested. What am I supposed to do?

1
M
1 year ago
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almanzaFirst activity
asked in Coverage & Signal

Cell phone call quality issues since switching from Sprint to Tmobile

This has been going on since beginning of this year.. since I was requested/forced to make the switch from Sprint to T-Mobile.In my home I have little to no cell service at times... and when I do I either cant hear them talking or I sound robotic to the other person ..When I was with Sprint for 20 plus years... in the same area... I used to have almost full bar 5G and no cell phone call quality issues ... this is not ok !!!. I need answers how to resolve this issue !!

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Pillar
1 year ago
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npr73First activity
asked in Coverage & Signal

In-flight connection - how it works?

My family is travelling abroad after long time and I was checking what my plan offers. it says “4 full-flight streaming sessions a year, plus, unlimited in-flight texting & 1 hour of streaming, where available”In-flight connectionGet free in-flight Wi-Fi with streaming where available all flight long on Alaska Airlines and select American, Delta and United flights, with even more flights coming soon. My question .. is that service only for that handful of airlines? my family will be travelling India via Dubai by Emirates. So I guess this service wont be available. Please confirm. 

1
syaoran
Pillar
1 year ago
L
lazzFirst activity
asked in Coverage & Signal

New York City - No coverage at Penn Station (LIRR)?

Hi. Anyone out there use the Long Island Railroad at Penn Station in New York City?   Well, sitting on the track level on the trains…..there seems to be NO TMobile signal whatsoever.   Can’t browse at all using my Iphone.   Coverage seems SO bad.  (I just switched to TMO from ATT.  With ATT, I always had decent internet coverage on these tracks!!!).      Does anyone else experience this?   Any possible solutions?  Is there anyone we can complain to?   Thanks.

1
R
2 months ago
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HlentzFirst activity
asked in Coverage & Signal

At Home Wifi question

question,Can you connect an ethernet cable to the T-Mobile 5G Home Wifi? I work remotely and require my computers to be connected with a ethernet instead of wifi.

1
C
1 year ago
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BigAppleFirst activity
asked in Coverage & Signal

Former Sprint Customers: File a Complaint with the FCC

My phone service noticeably degraded after being forced to switch my Sprint SIM cards for T-Mobile SIM cards in June of 2022. T-Mobile refuses to address the issue and lies about their network’s failure to provide efficient service to former Sprint customers. I strong encourage everyone who was a former Sprint customer and who switched to the T-Mobile SIM cards and who are having problems with the network to file a complaint with the FCC and the Better Business Bureau. There needs to be a class action lawsuit against T-Mobile. But the only way to achieve that is if people file complaints. People should not have to pay for service they are not receiving. And the FCC can’t accept their lies if people are filing complaints enmasse.  Below is the link to file a complaint: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744 

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F
1 year ago
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KeggerFirst activity
asked in Coverage & Signal

Calls outside the US

I’m heading to Punta Cana and I’m able to use my cell for $.25 a minute.  Does anyone have a recommendation for an alternative method like Viber or What’s App?  What works best?  Also is Face Time consider a phone call or data use?  I know its probably a phone call, but thought I’d ask. Thanks in advance for the responses. 

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syaoran
Pillar
1 year ago
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CaelidhFirst activity
asked in Coverage & Signal

REMOTE WORK requirement Ethernet NOT "Wifi" connection?

HiSo I am getting into some remote work and they have said you need a “Wired” connection to the internet NOT “Wifi”.So i have been perplexed by this  Do they mean a BROADBAND connection to the house?  OR  just an ethernet cable from the modem to the computer? It seems to be the latter, (i hope)So I moved the can to my bedroom/office and took an ethernet cable.. (don’t know if it is cat 5 or 6 or even a 4??)  and plugged it in, hoping that fulfils the requirement for them.Thoughts? Does anyone have more information on this? It has been vexing me for weeks as I really need this remote job  to make some moneyi n addtiion to my full time job.. Thanks

1
C
1 year ago
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Albert OFirst activity
asked in Coverage & Signal

4G Solar security camera internet connection

The camera is 4G America module. America frequency LTE B2/B4/B12 is compatible. Yet the camera does not connect to the internet service. I bought a SIM card from T-Mobile in Puerto Rico.The camera is from Anspo Security.

1
S
8 months ago
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MelaninnGoddessFirst activity
asked in Coverage & Signal

merger, network

My iPhone 11 was working fine until the merger and switching to 5G. I do not understand why I have to pay to upgrade my iPhone. I didn’t chose to merge or switch to 5G, the company did. My phone had zero issues until the company switched up. This is ridiculous and they are not understanding my perspective, highly unsatisfied with their customer service. 

1
syaoran
Pillar
1 year ago
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CaptMikeFirst activity
asked in Coverage & Signal

Google mesh setup to T-Mobile gateway

How do I setup and configure a google nest wifi system to the T-Mobile 5G Gateway?

1
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27 days ago
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jacobsellers1First activity
asked in Coverage & Signal

New T-mobile SIM card does not connect my Samsung Galaxy S10E to the network.

I’m originally a Sprint customer before the merge and still have a Sprint SIM card. However, I have been getting texts nearly every day reminding me that I need to swap to a T-mobile SIM card to maintain service. So, I ordered the SIM card free of charge and received it quickly. No matter what I try, the new T-mobile SIM card will not connect me to the network. I even re-ordered a new one and still have the same issue. The reason I think it will not connect is because I currently live in Anchorage, Alaska where T-mobile has roaming contracts, or so I’m told. Any ideas?

1
syaoran
Pillar
1 year ago
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LouieBeanzzFirst activity
asked in Coverage & Signal

Phone wont connect to 4g LTE

My phone for the past 5 days has only been able to connect to Tmobile Edge. My plan has unlimited data and I haven’t exceeded 50gb of data for this billing cycle. I have checked that I have LTE selected, data roaming is on, mobile data is on, data saver is not on. I have reset APN to default, reset network settings, took the sim card in and out, and factory reset. Sometimes for a few seconds I will connect to 4g LTE but it will quickly go back to E. My phone is a Samsung A11. My SIM card statusIMS registration status - not registeredsignal strength -   -81 dBM 16 asuMobile data network type - edgeRoaming - not roaming Does anyone know any way to fix this

1
gramps28
Pillar
1 year ago
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Bamagirl_77First activity
asked in Coverage & Signal

keep people out my business

How do I keep the numbers I message private...

1
syaoran
Pillar
1 year ago
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dovidwFirst activity
asked in Coverage & Signal

Can't setup "cellular Fallback" for Digits on Verizon Smartphone

I have my Digits app working on a verizon smartphone, along with my T-mobile talk and text line. I’m trying to setup “cellular fallback” and it asks for the number of that phone. I enter the number and it asks me to enter the code I was sent by text.  But I never get the text message.

1
M
10 months ago
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TBone Stallone79First activity
asked in Coverage & Signal

ip address

First experience in home wifi might be a stupid question but, where do I locate my i.p. address? 

1
C
1 year ago
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RavenousFirst activity
asked in Coverage & Signal

accidentally deleted my esim

Was trying to get esim to work it had nothing on it bit my eid # and accidentally deleted it now I have no service and been trying to figure it out

1
syaoran
Pillar
1 year ago
F
formercanuckAdept
posted in Coverage & Signal

CA PUC open hearing for TMobile service

December 6 and 8, CA PUC is having open hearings regarding wireless service quality.  if you have a beef or praise ... 

1
F
1 year ago
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ayesweetieFirst activity
posted in Coverage & Signal

Network Tower issue after updatr

I've asked and asked numerous amounts of times by T-Mobile assistants and nobody seems to want to really help me or get in touch with somebody who works on the tower. I've been without internet for nearly two weeks after an update that they can't seem to find. the phone but was paid for this month but I can't have an interest connection. they said alarms were set off on the tower last week but it hasn't been resolved. there is people that work from home that can't get a signal at all

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F
1 year ago
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taihFirst activity
asked in Coverage & Signal

SIM card

I currently have a cell phone with T-Mobile service. Could I port a phone number to this cell phone by adding a SIM card instead of buying a new cell phone?

1
gramps28
Pillar
1 year ago
V
vince808
posted in Coverage & Signal

Ridiculous Cellspot setup issues

T-mobile has sent me 3 cell-spots because they can’t seem to get their act together to get it setup properly. I work in IT network security, so I am familiar with firewalls and ports/protocols. I’ve got my cellspot connected to my ATT router, there are no packet filters enabled on the ISP’s router. The cellspot is having issues registering with T-mobile. I’ve spoken to countless number of techs (including advanced). They solution thus far seems to be to keep swapping out cellspot devices. This has been on-going for over a month or so, it’s ridiculous. Keep getting told to wait 72+ hours for the device to register, nothing ever happens. Latest call, tech submitted (again) a ticket and said to wait a few days and will follow up with me. I feel as if they are dealing with a cumbersome piece of technology and that their techs have no clear and defined process to fix the issue. Will see if this latest round of troubleshooting helps, but at this point I’m not holding my breath. 

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C
1 year ago
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mc1eastsideFirst activity
asked in Coverage & Signal

vm

get vm access on my Panasonic phone, bu no vm, and it flashes

1
gramps28
Pillar
1 year ago
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HektorFirst activity
posted in Coverage & Signal

I cannot wait till the day I’m able to drop this service

I don’t know what it is but recently the T-Mobile home Internet has been a steaming pile of doodoo. out of nowhere it’ll randomly disconnect and it’ll show that the network is great and that there’s great service but there’s no connection.  i’ve also noticed that my phone Internet has slow down significantly and will sometimes just stop working even though they just did maintenance. I even let them know that it’s probably best not to send me the customer satisfaction survey because I will not be kind 

1
gramps28
Pillar
1 year ago
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FlaLarFirst activity
asked in Coverage & Signal

zip code 33709 ongoing tower problems

zip code 33709, in St. Petersburg, FL.In the last month or so, I have no longer been able to get a clear call to go through inside my home. The sounds on both end of the conversation are garbled. I replaced my phone with a different brand and replaced my Sim card. I spent hours on the phone with T-Mobile and after all was said and done, I was told by T-Mobile that the tower near Park Street and 46 Ave N in St. Petersburg FL needed repaired from damage caused hurricane Ian.I also went into the T-Mobile main store on Tyrone Blvd in St Petersburg, FL, and an older gentleman ahead of me was also complaining about the same problem as me, and he was told he needed to take his phone to get serviced in order to have the the microphone cleaned out. It’s obvious people are spending unneeded money caused by T-Mobile’s lack of providing clear tower signals. and also lack of communications to customers regarding tower problems. T-Mobile did credit me one month’s bill, but I do need to have service

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Pillar
1 year ago
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CharleskpFirst activity
asked in Coverage & Signal

5GUC

Whatever this is it won’t let me get access to some of my Online Accounts

1
C
1 year ago
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