Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,307 Discussions
  • 7,002 Replies

2307 Discussions

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Bossyfreakygal79First activity
posted in Coverage & Signal

need help login in my hotspot to check it

I need help login into my hotspot account 

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2 months ago
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benjeff1First activity
posted in Coverage & Signal

my plan

i am a veteran and i want to see if i have the best cost value with my plan

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10 months ago
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lecldawFirst activity
asked in Coverage & Signal

galaxy phone issues

my phone doesn’t all of a sudden accept iphone text messages? what is happening. considering my daughter has a iphone my son and i have galaxy. it seems to have happened once sprint was bought by tmobile. it’s really frustrating. what’s the issue anyone know?  

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2 months ago
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NanaEFirst activity
asked in Coverage & Signal

Poor coverage

We have been with T-Mobile for almost 20 years, but I think it’s time to part ways.  The coverage has been so poor the last year or so, I am running out of patience.  I have been to the local store and the nice guy there was able to do something to allow me to get signal for about a day.  I have talked to online support and nothing has helped.  Has anyone dealt with this issue?  Does anyone have thoughts on Consumer Cellular?  TIA! 😊

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2 days ago
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MikeAuto100First activity
asked in Coverage & Signal

Service at Melbourne Beach, FL

What is the prognosis for a cell tower to assist the residents of Melbourne Beach, FL? There are dead spots and recently there have been more “Emergency Calls Only” showing on the phone. “No Network Service” and no network operators show up. It’s becoming irritating when we cannot use the phone for internet service also.

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F
13 days ago
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Cjroscoe216First activity
asked in Coverage & Signal

MLB.TV

What are the dates for MLB TV. And if I’m still available to use this package how do I log into it all. 

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gramps28
Pillar
28 days ago
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Drd3First activity
asked in Coverage & Signal

reveal incoming private number l

 Im trying to show that my ex exclusively calls me blocking his called ID so his number shows up as private number. tmobile rep says theres noway to tell the actual number that's called me and I've had several conversations with private number for the purposes of showing he calls me via private number exclusively how can I get this information from tmobile ?

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1 month ago
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egitalianFirst activity
posted in Coverage & Signal

Won't send sms from two devices

I recently switched my line from AT&T Prepaid to T-Mobile prepaid. I discovered today that for at least the past two weeks my phone has not been sending text messages (or mms), although they appear to have been sent successfully. I've also haven't been receiving all my calls and voicemails left for me. Upon contacting T-Mobile support via online chat, I was met with a refusal of the first representative to help resolve the issue and automatically assumed the problem was my device. He kept insisting that I go to a t-mobile store even though I let the rep know I just tried and failed to send a text from a different device using my SIM and it also showed as successfully sent but was never received by the other party. T-mobile also charged my card a day early from the date stated they would (stated Feb 20) and will not refund my money as I was going to switch back to my previous carrier today to avoid any more of these issues with t-mobile

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gramps28
Pillar
2 months ago
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DuDeeFirst activity
asked in Coverage & Signal

Post Paid Debit Card purchases

Hello,I need to see the purchase deatails on my debit card,

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9 months ago
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Cape dwellahFirst activity
asked in Coverage & Signal

service in the morning

I have such spotty service when we ' really" need it .Does anyone else in Chatham have trouble in the morning with there service?.  My grand daughter was literally driving away, 1 mile from the house and ironically driving right by t mobile and lost service. 54 not connected calls just before that

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6 months ago
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LoriAnne60First activity
asked in Coverage & Signal

transition mode

Why does my phone go into transition mode when I'm at home?  It's like it's not picking up my wifi & this my data gets used up quickly!

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1 month ago
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Lynetta42Novice
posted in Coverage & Signal

static

My phone has static signal similar to a Screensaver but it is not one available 

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4 months ago
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E DonNovice
asked in Coverage & Signal

TP-Link TL-WA850RE

Recently joined TMOBiL  and trying to connect TP-Link TL-WA850RE extender to the network.  It is set to 2.4G and I have reset it numerous times but it will not connect or show signal strength.  Anyone have any luck with this.

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4 months ago
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StarzFirst activity
asked in Coverage & Signal

Dead zone near clifton commons, NJ 07014

I have complained to Tmobile that around 5/6 months ago that near Clifton Common, NJ 07014 area, there is a dead zone. It was great before that time, customer service had indicated that are working on cell tower so it will be fixed soon. Same condition after 6 months. Replaced sim card, bought 5g brand new phone and same issue.  All other people also indicated that Tmobile service in that part is really bad.  40.827, -74137 to be precious in geo-location.location

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6 months ago
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B-MACNovice
asked in Coverage & Signal

Change provider but keep two lines on Tmobile.

My account is under my phone number. I want to just switch providers with my number and transfer account to one of the other numbers. How or can I do that?

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11 days ago
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SteveLaneFirst activity
asked in Coverage & Signal

Separating Home internet network s

Does network and frequency splitting help with buffering issues and cell site signal drops?  

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10 months ago
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Robert NovotnyFirst activity
asked in Coverage & Signal

Samsung Note 10+ 5G only has 4G

This is February 2023, I just bought a brand new Samsung Note 10+ 5G and have 3 lines. My note 10 only connects at 4G and my other Notes connect at 5G. Why? I have checked many times that the settings are correct but to no avail. 

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1 year ago
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janbeckstromFirst activity
asked in Coverage & Signal

Dropped calls at home when land line is answered

When I am using my phone at home, my calls are dropped when someone answers, and then hangs up from the land line.  Don’t know what company the house phone uses.

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4 months ago
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Oz the frustrated customerFirst activity
posted in Coverage & Signal

does T mobile ever give its customers of 20 plus years always in good standings, give anything to say thanks for sticking with us like free streaming services instead of throttling down service to slower then dial up??

I have been with company for over 20 pushing 30 yrs and it is ridiculous that everything with this service provider is still ala cart at top dollar unless you add another line then you get a increase in bill and a side promotion that expires in a year then they can't do anything  for you but upgrade u to highest plan they have I don't need another line  the 5 I have is fine. SHEESH ...... How about some streaming on you instead of exclusive priority entrance to a venue on opposite side of the country .

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2 months ago
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Torinda127First activity
asked in Coverage & Signal

Palo Alto and T Mobike Internet Issue

Starting in January, I am unable to connect to the internet at my house for my work computer only. The rest of my devices are fine. After months of trouble shooting with IT at my work and calling customer support there is still no resolution. My work IT mentioned there is an issue with Palo Alto and T Mobile. Is there any solution or timeframe for this?

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1 month ago
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DonaldRayFirst activity
asked in Coverage & Signal

netflix on me.

Netflix on us doesn't work for me. It keeps trying to charge me.

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5 months ago
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Charger2020First activity
posted in Coverage & Signal

Not sure

Was on here with someone else and got disconnected 

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2 years ago
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TammyJenkinsNovice
asked in Coverage & Signal

wifi says us cellular

Why does my wifi say us cellular instead of TMobile 

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2 months ago
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BigstuffFirst activity
posted in Coverage & Signal

Samsung Galaxy Smartwatch Classic 6

I cannot connect to iHeart radio or any radio app on my Smartwatch. I have LTE account. Spotify connects fine but I continue to get “retry” on my watch.  

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2 months ago
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HlandmanFirst activity
asked in Coverage & Signal

Connect, No Service

Our old router broke and just got a new one. Set it up and it seemed like the process went fine. Can connect to the router but says no service. Router screen says very good connection. 

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6 days ago
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