Devices

Apple, Android, SyncUP, and more!

2543 Discussions

C
clgonz6First activity
asked in Other Devices

Wifi and 4g lte on at the same time on S7 edge. How do I fix this?

I just got S7 edge and I'm having issues with the WiFi and 4g being on at the same time. I disabled the name caller ID. My wifi connection is great. How can I fix this?

15
D
2 years ago
M
merlionchuFirst activity
asked in Other Devices

Xiaomi Mi 10 Pro 5G (Chinese version) Band 41

T-mobile recently added n41 (2500MHz) as supported band.https://www.t-mobile.com/support/coverage/t-mobile-network#frequenciesFrequencies that can provide 5G: Band n71 (600 MHz)Band N260 (39 GHz)Band N261 (28 GHz)Band n41 (2.5 GHz)Xiaomi Mi 10 Pro 5G (Chinese version) has this band too.https://www.gsmarena.com/xiaomi_mi_10_pro_5g-10055.php 5G bands1, 3, 7, 28, 77, 78 Sub6 - Global 1, 3, 41, 78, 79 SA/NSA - ChinaWill it really work as 5G phone inside the US. ZIP code 78758 is a prefered area. If not, what is the max speed I can get with LTE?

1
syaoran
Pillar
3 years ago
Q
queent007First activity
asked in Android

Updated to no service...?

Recently updated to the newest Android system, and now I don't have ANY kind of service at work: data, calling, texting, nothing. Before I updated, it was just fine. Anyone else having this issue, or any ideas I can try to fix this? I'm about on my last nerve with this bloody thing.

7
Q
3 years ago
T
tragicdarkFirst activity
asked in Android

Recently Purchased OnePlus 8 Randomly Restarts

I recently purchased the OnePlus 8 about 4 days ago and within that time I have had the phone randomly restart itself at least once each one of the days.  Whatever app I am using will freeze up and them "boom" black screen followed by the start-up sequence.  Has anyone else had this issue and know why this is happening?  When I made this purchase I debating between this phone and the LG V60 Thinq 5G and think I may have gone with the latter.  Any help in getting this figured out would be greatly appreciated.  Thank you.

4
T
3 years ago
P
pixelrifficRookie
asked in Apple

Less than 1mbps transfer speeds on tethering on iPhone X

Howdy folks,I spent quite a bit of time recently with a support tech on the phone about this.  A very nice person, and was very patient and friendly.  Unfortunately, no success.  The conclusion was that it was maybe this particular cell?  I have confirmed it is not.  I think my use case is probably beyond his technical skill.  Reset network settings, he pushed an update, multiple restarts, yadda yadda.  I need to maintain at least 3 mbps upload for a live stream that is part of my job.  I have five bars of LTE at two separate test locations.  On the phone itself, Ookla Speedtest reports 6mbps upload.  When tethered to a laptop, I barely can hit half a meg upload.  The results are suspiciously consistant.  This has been tested in multiple locations, and on two different phones.  I did notice a lot of similar threads, and after reading quite a few, I saw no clear answer.  It's obviously specific to tethering.  My concern is that it's being limited.  I have T-Mobile One unlimited.  I have

3
tmo_ian
Community Manager
3 years ago
M
magenta7692447First activity
asked in Other Devices

T-Mobile Home Internet Virtual Server

Anyone using t-mobile Virtual Server and having it work?    I tried even the basic settings and I can't get it to work.   T-mobile says the feature is unsupported....but was curious if that means it just doesn't work.Right now I have it set to point to a simple www hello world just to get it to see if It will display anything.

1
tmo_ian
Community Manager
3 years ago
S
snoman5150First activity
asked in SyncUP and IoT

Bring my device

I have an unlocked M1 Nighthawk that has been working great On “tmobile” till yesterday.  Service went out and the orange light of doom came on.  Contacted the indi provider that told me  “They” meaning tmobile, was/is doing upgrades in my area and the indi provider could not service me.  They promptly turned my service off saying I would get a refund.  I figuered I would go straight to the source and just get tmobile prepaid direct.  Enter my SIM number and get an error that “this sim is already in use”.  No joke, thats why I hit the bring my own device page.....any way to use my SIM that was working fine on Thursday with direct prepaid and cut out the middleman?  My kids have a week of school left and I do t want to wait for a new SIM in the mail.

1
A
3 years ago
W
wakatak808First activity
asked in Android

Change voicemail from spanish to english for coolpad catalyst please

Can anyone please help me to change my voicemail from Spanish to English.

6
W
3 years ago
N
newhereLearner
asked in Android

T-Mobile App using excessive battery

For the last month, my phone's battery life has become shorter. It used to easily make it through the day, now it often needs a charge by evening. This is going to be a problem, because I'm planning to travel, and want to take pictures with my phone, and may not have a chance to recharge during the day. When I check battery usage in the Android settings, the T-Mobile app is now always at the top, far above any other app.  Today, it says the T-Mobile App has used 41% of my battery (when the phone dropped to 15% charge by 5PM), using 996 mAh. The next highest app used 5%.  It wasn't like this until the last month.I do remember an update to the app a while ago, and was prompted whether to allow diagnostics, etc. I initially allowed this. Then, I tried to turn this off, in case the data collection was using my battery. I went to app settings, diagnostics, and unchecked agree under Device Data Collection. When I do this, the next button changes to a close button. I press close. But if I reo

3
M
3 years ago
K
kkramerFirst activity
asked in Android

No MMS after switching Verizon Galaxy S7 to T-Mobile

Hello, I switched to T-Mobile from Verizon 5 days ago. I have a Verizon Samsung Galaxy S7. Ever since I switched to T-mobile, I have been unable to send or receive MMS. At first, I also had no mobile data, but switching my APN to settings I found on this forum allowed me to have data.I have spoken to 5 or 6 reps, and none have been able to solve the MMS problem. On my most recent call, I was told by the T-Mobile rep that it is impossible for me to use my phone on T-Mobile and that I have to purchase a T-Mobile phone. However, none of the other reps have said this and I was certainly not told this when switching to T-Mobile last week.Does anyone know how to get MMS working? If the last rep is correct and T-Mobile lied to me about being able to use my current phone on their service, I'll probably just switch back to Verizon because this has been so frustrating.Thank you!!

12
M
3 years ago
M
marlowjsFirst activity
asked in SyncUP and IoT

CellSpot not working!

I have a brand new 4GLTE CellSpot and its not working.  The power light is flashing green and the internet light is flashing orange.  I have plugged the yellow Ethernet cord into the yellow WAN port and it is plugged into my Ethernet modem.  I have contacted my ISP and they have opened up UDP ports 123, 500 and 4500 and they have placed the CellSpot into the DMZ.  What am i doing wrong?

8
S
3 years ago
G
gmtom1Speaker
asked in Android

Note 10+ 5G GPS & Battery Issues/Problem

Hello,I just picked up the Note 10+ 5G from T-Mobile on launch day, and I'm having major issues with the phone's GPS.  From searching online, it appears this is a known problem that was resolved on the Verizon version with a patch that was issued back in October, but seems to have been left out of the T-Mobile version.The phone will not obtain or maintain a GPS signal lock if you have the network set to 5G.  It also struggles to get a GPS signal when in 4G mode too.  Google Maps/Navigation and Waze both report "unable to connect to GPS", which leads me to believe it's a system issue with Android 10 or the firmware.I found threads reporting the same issue on the Samsung Community​ and XDA, I'm disappointed this bug wasn't addressed earlier like it was on Verizon.  At least I got the Note via JoD, so I'm jumping back to the "regular" Note after my 30 days is up if this is not fixed soon.

144
G
3 years ago
K
kcwindFirst activity
asked in Android

When will the Samsung Galaxy Tab A 8.0 (model SM-T357T) upgrade to Marshallow 6.0?

My Tab will only update to Lollipop 5.0.2.  When will we be able to upgrade to Marshmallow 6.0???

3
hitherdread
3 years ago
D
dee1305First activity
asked in Android

Samsung S20 - Mic Icon missing from Samsung Keyboard

I hope someone can help or find the setting. On previous devices i was able to have a Mic icon to the left of my space bar. This button allowed me to switch to voice to txt easy and also get to my smiley faces faster. Can anyone help me get it back.

7
M
3 years ago
snn555
Pillar
snn555Pillar
asked in Android

RCS file size limitations

OnePlus 6T.RCS is enabled in stock messenger.File size is set to up to 10.24GB.Video is only 70MB, but is "too large to send."Have tried All Files size, original, and Best Available as well.Best I can do is 720p at 20 sec.Still compresses the file into less than 600KB.What am I missing here?

33
tidbits
Pillar
3 years ago
M
magenta1425482First activity
asked in Android

Do texts work over WiFi?

I have a Google Pixel that I was using on Google Project Fi. I moved to T-Mobile a week ago and every since I moved, I am having a lot of problems receiving text messages and incoming calls when I am on WiFi.I work in an area with extremely poor T-Mobile cell coverage, but I have a good WiFi connection at work. I can browse the web and access the internet, but text messages do not come through.Phone calls seem extremely hit and miss. Sometimes they work and sometimes they do not.My phone shows the WiFi calling icon in the top left.I have a couple questions:1: Do SMS and MMS texts use wifi over cellular if it is available? Can you select which one it uses?2: Is there a way to troubleshoot this other than trying to send a text and seeing if it is received? Are there any logs that can be reviewed on the phone?Thank you.

15
M
3 years ago
G
galaxyowner7First activity
published in Android

Fixed Galaxy S7 APN issue

I bought a Samsung Galaxy S7 Active through AT&T and switched over to T-mobile. I unlocked my phone and everything worked for about a month. All of a sudden my phone stopped connecting to internet off Wi-Fi. My phone still made calls and sent and received texts, but the data wouldn't work. I made sure my data was turned on and tried restarting my phone, and even did a factory reset. Still didn't fix the issue. I called T-Mobile for help and they reset my APN info back to their default, but it still didn't work. They ended the call by basically sorry we can't help, sometimes phones from other carriers default back to the original carrier and there's nothing we can do to fix it. THIS IS COMPLETELY WRONG. Here is the solution.1. Go to Settings>Connections>Mobile Networks>Access Point Names2. Click on each name and in the top right corn click the 3 dot menu icon and click Delete APN. Delete ALL of them.3. Restart your phone.4. Repeat step 1 and go back to Access Point Names.5.

386242
M
3 years ago
D
dave_5072771First activity
asked in SyncUP and IoT

SyncUP driver behavior & Insurance Carriers

When I first used SyncUp it showed "driving behavior" like starting/stopping fast, etc.  But since then I can't find it on the app anymore. Where can I find it or did the app get updated and it got removed?Secondly, can you use SyncUp to get discounts with auto insurers including Progressive?

2
L
3 years ago
19,740
Topics
78,641
Replies
1,256,456
Members

New badge winners

Show all badges
Terms & ConditionsCookie settings