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lambpieFirst activity

asked in Other Devices

5g Home Internet Gateway Monitoring

Does anyone know of a way to monitor device traffic on the 5G home internet gateway? I am seeing very large data use when everyone in the house should be asleep and all devices inactive, I’m trying to see which device is causing the problem.Is there a router-login (the 192.168.0.1 router page) equivalent for the gateway that lets me monitor this?Thanks!

1 year ago

LorinFirst activity

asked in Other Devices

connection issue

New laptop sees the T Mobile network, but will NOT connect using the same password I used to access this site.

1 year ago

catg24First activity

asked in Apple

primary versus business

I just moved to TMobile and I thought I ported my old cell phone but I need a new one and looks like I have a personal line with the old number with ATT and a business line with TMobile. I thought the ATT account would get cancelled when I moved over.

1 year ago

LmarisFirst activity

asked in Android

Moving from OnePlus 9 5G to Galaxy 23 Plus - should I use Tmobile instructions or Samsung Switch?

This is my first phone change to a different manufacturer in nearly a decade - previously was with Blackberry to Blackberry, the Blackberry to OnePlus, then OnePlus to OnePlus, and all went pretty smoothly.But now I’ve been given the option to either use T-Mobile’s instructions (Google backup) or Samsung Switch app. Does it make a difference?

1 year ago

Novice23First activity

posted in Android

Answering prompts

When, using my Samsung phone to call a company with an automatic answering service, I cannot get the service to recognize my responses. For example when asked to “Press 1 for Yes”., my pressing the requested number isn’t noted by the service and I can’t continue to access any part of the system. How can I set the phone to make recognizable responses?

1 year ago

HouseinFirst activity

asked in Apple

phone plan

I’m on my dad’s family plan and I have recently moved out and my dad is refusing to let me pay for it myself under my own plan how can I do that ?

1 year ago

digital_witnessRookie

posted in Other Devices

Don't bother buying a Smartwatch from T-Mobile. Assurant is awful.

Replacing my smartwatch was an absolute nightmare. I submitted a claim on July 11th and the website said I could get the same device and it could be used or I could get a new device on the JUMP promo. I opted for the new device because I didn’t want a used watch and I went to the store which was an option according to the website. The store informed me if I went with a watch5 I would need to pay for it in full and I would lose all my discounts by having a wachline. So I ended up on the phone with Assurant and ordering a replacement of the watch4 which could be “refurbished”. My replacement watch was delivered to the wrong address by UPS. I called back to explain what happened. I was told there would be an investigation and it would take 14 BUSINESS DAYS to complete. I called back on the 15th business day and it still was not processed. On the 17th day I got an email asking me to contact Assurant and I called was immediately disconnected on and finally I spoke with a manager and had my

1 year ago

btwtylerFirst activity

asked in Apple

Order help.

I can’t seem to get any direct help because I don't currently have a T-Mobile phone, therefore i don't have a number to use to help get in contact. But I ordered a phone directly from T-Mobile on the 4th, a couple days went by and on ups it says the package has been damaged and I will no longer receive it. but since I cannot get in contact with anyone and cannot access the order tracking because I cannot provide a phone number, I cannot get any updates. Do I just wait even longer? do I need to confirm anything? I'm financing the phone therefore I'm paying monthly for something I don't even have yet.

1 year ago

Ivanduran03First activity

posted in Apple

information

Hello . I need information about my buys: Phone: APL IPHONE 14 PRO MAX 128G SLV KIT Plan: GO5G PLUS Phone Number: 551-***-****Associated SIM: 890126043********** I need information about what’s numer the shipping email thanks

1 year ago

ArsenFirst activity

asked in Device unlock

Traveling

Hallo. Now I am travelling, and I am not able to use my phone, because sim card locked. I am talking about Iphone 14 Promax phone, which I bought last year. On August 13 I am leaving for a trip. Please help me to unlock it. Best regards

1 year ago

tudo bemFirst activity

asked in Other Devices

Transfer watch phone number to an upgraded watch

Hi all…just upgraded my Samsung Galaxy Watch 4 to the Galaxy Watch 6 through a promotion. Does anyone know how to have the phone number on the old watch moved to the new one? Thanks.

1 year ago

miomseeFirst activity

asked in Android

Blokada operatora

Dobry wieczór, chi będzie działać google pixel 6 z blokadą pod operatorem T-mobile, z operatorem Heah?

1 year ago

Rosaria Gloria TeresaFirst activity

asked in Apple

Phone

How much dose a plan cost if you are new just trying get your own plan pl

1 year ago

ShaunsagFirst activity

posted in Android

HELP WITH APPLE TV ON US

So I signed up for T-Mobile and after a day I decided it wasn't for me and I canceled my T-Mobile service. after talking with family and friends over the weekend I decided to join back with T-Mobile but my Apple TV was not working I contacted Apple yesterday and they said it shows I had Apple TV Plus for one day and canceled and I told her yes that is true but the next day I rejoined with T-Mobile and she said it is a T-Mobile issue. Tmobile is saying it's an Apple issue...idk

1 year ago

roreskovicFirst activity

asked in Apple

syncing a GPS watch workout to a smartphone on T-Mobile--additional cost?

This may be a very basic question for most, but I simply want to get a GPS watch (Apple or Garmin watch) to record my runs (I don’t want to run with my phone), and then sync the workout to Strava on my iphone when I get home. Does this REQUIRE cellular service to be on the GPS watch? And if not, does this incur any additional cost on my T-Mobile bill to do this?

1 year ago

RickSFO2023First activity

asked in Android

Changing plan online

I turned 55 today and trying to change my plan online to the Go5G plus 55. I can’t see that option in my account online. Do I need to change that in store / in person? Thanks in advance!

1 year ago

reneex13First activity

asked in SyncUP and IoT

Kids Sync Up watch not powering on

My granddaughters watch will no longer turn on. Initially, when it wouldn’t turn on I thought the battery was really dead so I let it sit on the charger for a few days. Tried holding the power button down for 20s still no luck. Went to T-Mobile store to see about exchanging it, but they wouldn’t do it because it had a scratch on the screen. Disappointed that I was paying monthly for a watch that no longer works I brought it home and noticed the two small pin holes. I poked a pin in one of the holes and voila the watch turned on and was fully charged. My granddaughter wore it for a few hours and then it died. Each time we charged/reset she got a few more hours out of it. Eventually it would last all day but required resetting every few days or so. Until about a month ago… now nothing works to turn it back on. I missed the window (before she scratched the face) to purchase the extra warranty. Not sure what to do… except continue paying for a watch we can’t use. :(*FYI we’ve done the who

1 year ago

ynkyfan007First activity

asked in Android

Burnsie

Unable to forward test messages, messages get queued. Also have an issue where security verification code is not received from one site. Security codes are received successfully from other sites. I appreciate any help you can provide.

1 year ago

Cheryl96744First activity

asked in Android

screen

2 day old S23, black screen but phone is on

1 year ago

Bauia100First activity

asked in Android

How things work when people receive their license.

People Start off driving with the rules in mind. This is a similar to T Mobile app it start out good then as time progress that is when, The hidden charges appear, and all of a sudden you are use to much data would you like to buy more data for the month. I don’t know about others, but as for myself, I would like for the bill to stay the same. Especially if no changes has been made.GOT IT

1 year ago

shelly56First activity

asked in SyncUP and IoT

SyncUp Drive

My SyncUP Drive will alert me that it’s starting a trip, when i’m not even near my car. Is anyone having the same problems??

1 year ago

kimkorton776First activity

posted in Android

Website Compatibility Issue with T-Mobile.com

Hello T-Mobile community,I've encountered an issue with my website's compatibility with T-Mobile.com, and I'm seeking assistance to resolve it. My website works well on various devices and browsers, but for some reason, it's not displaying properly when accessed through T-Mobile.com's network or devices. I've thoroughly tested my website and tried to identify the root cause, but I haven't been successful so far.Problem: When T-Mobile users access my website through their network or T-Mobile devices, they experience layout distortions, missing elements, and overall visual inconsistencies. The website seems to load slower than usual, and in some cases, certain features or functionalities may not work as intended. Strangely, users on other networks or devices don't seem to encounter these issues.Steps I've Taken: Cross-browser testing: I've checked my website's compatibility on multiple browsers, including Chrome, Firefox, Safari, and Edge, and it works perfectly on all of them. Device

1 year ago

VijayaFirst activity

asked in Apple

Change of Area code for my number

I moved from Tennessee state to California and I want to change the area code of one of my phone number : 615-***-****

1 year ago

ToolzFirst activity

asked in Apple

Battery iphone 11

Should I replace the battery or upgrade my phone. IPhone 11….

1 year ago

Slimgdy2uFirst activity

asked in Apple

iphone 14 pro max keeps giving fail internet

Could the E SIM? Have anything to do with the? Internet connection issues that keep happening with the Pro 14. Max. Or is it the phone itself?

1 year ago

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