Devices

Apple, Android, SyncUP, and more!

4126 Discussions

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VicenteFirst activity
asked in Device unlock

Remove T moblie lock One Plus 7t pro mclaren

Hi!! I bought my One Plus from a guy who lived in the US, I'm from Portugal and I want to update it to solve the OXYGEN 12 problem that only gives me firmware problems. When trying to update it says it is blocked with T MOBILE. How can I unlock the equipment? I bought it second hand...

2
syaoran
Pillar
8 months ago
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JMSlachFirst activity
asked in Android

SIM activation

How to find out if I have the right number associated with my new sim card?

1
syaoran
Pillar
5 months ago
S
SusanCantanOHFirst activity
asked in Apple

chat session

I currently have an iPhone SE, that drops all incoming and outgoing calls within 2 to 3 minutes. I am trying to upgrade my phone. However, I can’t find the chat service on T-mobile‘s website and obviously I can’t call any ideas as to how I can get to the check availability?

2
F
Pillar
4 months ago
H
hilmar217First activity
asked in Android

No outgoing audio over T-mobile after a week or so

I have a OnePlus 8 with T-Mobile. Every once in a while people can’t hear me on the call. The only fix that seems to work, is rebooting the phone. Than it’s fine for a while but after a week or so the problem re-occurs. It’s only happening with T-Mobile calls. WhatsApp calls are always working,WIFI calling is enabled but I have no way of telling whether the call is going through WIFI or cell.Anyone has an idea what’s happening here and how to fix it?

6
syaoran
Pillar
5 months ago
M
Mama1974First activity
asked in Android

what do u do if your been hack

We get phone call from our phone no 10 to.15 ti.es a day and it is my no but they don't say nothing they just call and I am not calling my husband 

7
H
26 days ago
T
tnthubFirst activity
asked in Android

Why does t-mobile list my android phone as an iphone?

I have an Asus Rog7 phone but t-mobile website shows it as an Apple device.  How is that even possible?

1
gramps28
Pillar
4 months ago
J
jbarhawkFirst activity
asked in Apple

switching sims

Is it okay to place a sim from 2007 iphone into a 2012 iphone? 

2
F
Pillar
6 months ago
R
Romeo66First activity
asked in Apple

question

Hi can I use my number 470******* after I left my partner’s plan and pay for my self I would like to active me number and pay my own plan and keep my number 

2
H
Community Manager
8 months ago
1
1triniboyFirst activity
asked in Apple

I need to report my daughters phone stolen in Brooklyn New York. She was in a Mcdonalds when it happened.

My daughter just got her phone stolen at a McDonald in Brooklyn New York. How to report this to Tmobile?

1
gramps28
Pillar
4 months ago
R
RonniTFirst activity
asked in Android

suspicious emails

I'm getting a lot of spam emails and virus notifications.  What should I do

4
gramps28
Pillar
9 months ago
W
WiljoFirst activity
asked in Android

What can I do if T-Mobile charges me for a phone that I sent back to them. UPS says it was delivered.

Apparently, there is a problem at the Ft. Worth Warehouse that T-Mobile does not wish to address.   The details appear to be the same.   I was having connectivity issues with my phone, Customer Service sent me a new one.   ( I’ll admit that I delayed in returning the phone until I could be sure that the connectivity issues had been resolved)  When I got the very first message from T-Mobile that I needed to return the phone, I did so the very next day.  I used the pre-labeled envelope that T-Mobile sent me and took the phone to the UPS Store.    This was 15 December 2023.  In checking tracking then, I learned it was scheduled to be delivered on 21 December 2023.   Tracking shows that it was delivered on 21 December 2023 to the Haslet, TX Warehouse, where it says a signature was obtained.    The tracking however continues that it was delivered again to the Ft Worth TX Warehouse on 4 Jan 2024.  I assumed that the transaction was closed because the tracking showed the item was delivered an

0
W
2 months ago
C
claudep3First activity
asked in Apple

Apple Watch no longer getting texts?

About two days ago, my Apple Watch (series 5), stopped receiving texts from anyone. I have a second line on my account and even tried to use that phone to text and nothing. None of my settings have changed, but when I called t mobile for help, they tried to force me to add an additional line to my account. I decided to add the line and still nothing! Any help on this would be appreciated!

1
gramps28
Pillar
9 months ago
B
bdaRookie
asked in Android

How do I change the recorded voice message when people call me?

Awhile back I created the personal voice message that people hear when they call me. Now I would like to change the message/ Any help appreciated.Thank you!bda

2
B
6 months ago
C
Cathy5000First activity
asked in Android

sim activate

Can you check and see if my sim card is activated please?

1
gramps28
Pillar
9 months ago
M
Mostafa BaydounFirst activity
asked in Apple

How to convert my physical prepaid Tmobile sim to esim on Iphone 12 pro?

My physical sim is on an unlocked Samsung Galaxy A14 and I want to convert it to an esim on my Iphone 12 pro. Note that I am outside the US at the moment on vacation. I tried following the tutorial by Tmobile but it only applies to postpaid lines and not prepaid.

0
M
6 months ago
H
Hawkeye2022First activity
asked in Android

J700 phone

I'm pin locked out, all I see is a green robot and green and red writing on a black screen

2
R
2 years ago
C
CinnamnnFirst activity
posted in Apple

IPHONE 14 PRO CARRIER LOCK

I just have my phone locked in 2days. I tried calling the customer service and they said that I should be going to physical store then I go to the physical store but the physical store says that I should call them. It makes so much hassle in my part since I can not use my phone, all of the important things are in my phone. What should I do? 

0
C
11 months ago
M
melissa.henceFirst activity
posted in Apple

Can I give my phone to someone else on a different plan

I am getting a new phone today and I am still paying for my old phone. Am I able to give my phone I am still paying for to someone else on a different phone plan or do I have to pay the phone off 

1
gramps28
Pillar
1 year ago
D
DodgefanFirst activity
asked in Apple

swithing to t-mobile sims issues

Has anyone had issues with calling people on there phone list and it show unknown on the other side phone 

1
tmo_mike_c
Community Manager
2 years ago
M
make loveFirst activity
posted in Device unlock

I need to unlock my iPhone.

I need to unlock my iPhone.I have finished the installment. Please help me unlock it. My MEID is 35299173564903.

1
gramps28
Pillar
11 months ago
T
TimouthyFirst activity
asked in Android

text message in printable format

I wish to have a text message thread available on home computer to print vs multiple screenshots from phone.  Possible?

2
syaoran
Pillar
1 year ago
G
gwgFirst activity
asked in Apple

I cannot place a call & do not have internet access

My cell number has been restricted???

1
gramps28
Pillar
2 years ago
B
bk78First activity
asked in Android

texting app

What is the name of the texting app that comes loaded on samsung phones 

1
gramps28
Pillar
1 year ago
K
kasey14First activity
asked in Android

tech

i have no signal on my phone. i have turned it off and on still no signal 

3
gramps28
Pillar
1 year ago
J
JAKFirst activity
asked in Android

google assistant answers callls

google assistant answers calls on one of our s21 but our 2cd one it will not? anyone know a fix?

5
F
Pillar
4 months ago
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