Devices

Apple, Android, SyncUP, and more!

4126 Discussions

N
nurse1983First activity
asked in Apple

all calls failing

bill is paid all call say call failed -- unable to call t-mobile customer service 

1
syaoran
Pillar
1 year ago
R
rubynrseFirst activity
asked in Apple

No esim

Tech support had me delete all of my esims.  I don’t have a QR code.  What do I do.I can’t find chat on tmobile

1
syaoran
Pillar
8 months ago
B
Blue_hunter04First activity
asked in Apple

my

My account was desable 

3
B
9 months ago
B
bigskills 120First activity
posted in Android

Bias to existing customers

Why is Tmobile  bias to existing customers. When it comes to up grades .and forcing us to change a plan in order to upgrade. I'm about fed up with this and on the thin line to go elsewhere 

4
drnewcomb
Pillar
3 months ago
M
mpardus1First activity
asked in Device unlock

How to contact CS directly?

Can not find a way to contact CS. SIM locked. On phone <Call Failed>. Can not find a way to contact CS online. Help?

2
F
Pillar
7 months ago
S
SteelFirst activity
asked in Device unlock

bloqueo imei

Hola hace unos años compre en Cuba un móvil Samsung galaxy S20 ultra 5g con el imei 354084114185727 el cual funcionó perfectamente en dicho país pero hace unas semanas me traslade de forma permanente a brasil buscando refugio y mi celular a los 20 días aproximadamente dejó de prestar servicios, para resumir esta bloqueado en t-movile por imei y es un excelente terminal como podría desbloquearlo agradeciendo de antemano sus respuestas. 

2
S
3 months ago
O
Omar mohamedFirst activity
asked in Device unlock

Special for iPhone from your company

✅356194447138745Model Description: IPHONE 12 PRO MAX SILVR 128GB-GBRModel: iPhone 12 Pro Max 128GB Silver A2411 GlobalIMEI Number: 356194447138745IMEI2 Number: 356194447214884MEID Number: 35619444713874Serial Number: G0NF50T10D50Manufacture Date: 3 Feb 2021Unit Age: 2 years, 9 months and 12 daysAssembled In: Pegatron Shanghai, ChinaEstimated Purchase Date: 12 Feb 2021Next Activation Policy ID: 302Locked Carrier: UK T-Mobile Orange PolicyCountry: United KingdomSIM-Lock Status: LockedCHECK - Carrier + SIM-Lock)

1
syaoran
Pillar
6 months ago
P
paul888Rookie
asked in Android

How to prevent prevent somebody dialing 911 on Samsung A53

Hello, My 88 year old mother dials 911 for non-emergencies issues frequently.  I don’t want to take her phone away, but she does not understand that 911 is reserved for real emergencies.  How can I prevent her from dialing 911?ThanksPaul

3
P
2 months ago
K
KphillFirst activity
asked in Android

Confusing destination listed for text

Why does the “destination” on my T-Mobile bill on some of my text show a location that is not the same as where I am or where the recipient of the message is?

0
K
5 months ago
R
Richmarsh2First activity
asked in Android

serial number

I don’t have te phones serial number and it’s lost

1
F
Pillar
3 months ago
D
danielL77Novice
asked in Android

Is my wife's family monitoring my text messages? Incoming Message not showing up in usage.

So, my messages on my usage show up outgoing and incoming every time I send and receive a message to, or receive from my wife. My messages to her mostly do not show up INCOMING to her number or phone, but her outgoing one’s always show up. Is someone monitoring them or what's the deal?

0
D
15 days ago
V
vintageNPCFirst activity
posted in Apple

Upgrade Inquiry

Hello friends, I’m looking to upgrade my phone. My store rep says I cannot upgrade due to my phone having a prepaid plan. Whats the deal? I pay my line every month. Do they not trust me? 

2
V
4 months ago
S
SherbehrFirst activity
asked in Android

Messages restore SG22ultra

How can I retrieve a text conversation that has been deleted? 

1
syaoran
Pillar
6 months ago
S
Sammy111First activity
asked in Apple

Use of T-Mobile Hot Spot to run 2 Nest Cameras

Hello T-Mobile Happy Raving Fans! Would you help us please?We run a very small 501 (c)(3) organization in Florida.We need to reduce expenses and would like to end Comcast services to our small office.We have, for security purposes, two Nest Cameras at the office.Will T-Mobile Hot Spot be sufficient and adequate to keep those two cameras 24 hours a day running smoothly with no issues?We would sincerely appreciate your support by helping us on this topic. Thank you so much,Sam 

0
S
1 year ago
K
KKreaFirst activity
asked in Other Devices

Very frustrating

Very frustrating dealing with customer service…….my family and I were with Sprint 20 years, and now with T Mobil since buy out…..simple request to T Mobil...that all of my 7 lines (kids and spouse) be accessible on one account….one log in…..since I am the primary……. however, it sems too complicated for T Mobil associates….Asking the community….any ideas to avoid 7 different log ins any time that I want to check the bill, etc…... 

1
F
Pillar
6 months ago
S
Sbsb711First activity
asked in Other Devices

wgn9 and hulu + live tv

About every 3 days or so, when I tune to wgn9 on Hulu + live tv, I get a 10 second clip of an infomercial that plays on a loop.  This only happens on my TCL Roku tv.  I have gone through troubleshooting steps each time with a Hulu rep without resolving the issue.  They then accelerate it to the next level team who then fixes it.  It takes anywhere from 20 minutes to an hour.  The last time the rep suggested that I contact T-mobile.  Troubleshooting steps included;restarting the Hulu app uninstalling and reinstalling the Hulu app checking the ip address checking the physical address restarting the tvrestarting the T-mobile modem None of these steps work.  Is there anything I or T-mobile can do to resolve this?

2
S
7 months ago
C
CourtcopFirst activity
asked in Apple

Down payment

I have a trade in device that is valued at $830. will T=mobile still require a down payment when I upgrade my phone. 

1
syaoran
Pillar
11 months ago
S
ShaikhFirst activity
posted in Apple

My phone is desabled

Hello!Suddenly today my iPhone screen shows ‘iPhone is disabled, connect to iTunes’.  And it’s not moving from that screen.  I cannot even log in to the phone.  I tried to connect to iTunes, but nothing happens.  Has anyone experienced this type of issue?Thanks.Shaikh Rahman

2
H
Community Manager
10 months ago
R
rbrozFirst activity
asked in Android

samsung a11 no failed message alert

When I message a picture it sometimes does not get sent. I am not notified or alerted.  Usually, the receiving person asks “Where is the pic you were sending?” If I go back to the failed message, I see a minus sign next to the pic. I then resend.  How do I get alerted when this failure happens? My guess: not a feature

3
F
Pillar
1 year ago
V
vance74First activity
asked in Other Devices

Reactivate Netflix after device change

I changed streaming devices on my TVs.  How do I reactivate Netflix - not activate, but reactivate

1
T
2 years ago
K
KeithMnemonicFirst activity
asked in Apple

Trouble with voicemail on iPhone 12 Pro

Recently (perhaps after updating to iOS 16) my wife is unable to use the native iphone voicemail app to see her voicemails.  If she calls (long press 1) into the T-Mobile system, she can access voicemail, but the iphone “phone” app does not show any voicemails (and of course she can not listen to them), let her access her greetings or update her voicemail password.We have been working with T-Mobile/Sprint support for almost a week (probably have spoken/chatted at least 10 times) and have still not resolved this.  My wife has done all of the “common” things, like “reset network settings” , “airplane mode” “carrier data”, “restart phone”,... and still no luck. She also went into a local T-Mobile.  The person at the store confirmed it was a carrier issue. Also, two times the Sprint/T-Mobile Support team has transferred us to Apple support and they also confirm it is a carrier issue. Has anyone has this happen recently and if so do you know how it was resolved? Thank you 

0
K
1 year ago
J
JimmyBFirst activity
asked in Android

Mobile Hot Spot actavation

I have Unlimited Data with 4GB Smartphone Mobile Hotspot confirmed as an addon in my plan.However, on my k51 LG phone, under settings > Network&Internet > Tethering > The option to turn on MOBILE HOSPOT is greyed out ?

1
T
10 months ago
Cmoretti
CmorettiFirst activity
asked in Apple

2FA Issues

I just switched to T-Mobile and I am not receiving any 2FA texts (work email, bank, etc). How do I go about fixing this?

1
syaoran
Pillar
10 months ago
Q
qvh031522First activity
asked in Android

change my profile

can i change my profiel?

2
F
Pillar
2 years ago
H
hlewsleyFirst activity
asked in SyncUP and IoT

Syncup Drive Range LImitations

Is there any range limitations on Syncup Drive?

1
E
6 months ago
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