Devices and orders

Talk about all the T-Mobile devices you are using to make daily business management possible.

  • 69 Discussions
  • 133 Replies

69 Discussions

M
MFIS09First activity
asked in Devices and orders

billing and collecting

Last December I did the jump program for two of my phones. The representative recommended that I switch over to a business plan. She explained the benefits to me. I went ahead and switched my lines from personal to business. Yesterday; I got noticed on my credit report that I am in collections. I called the credit agency and they said it was from T-Mobile. I called T-Mobile they said the phones never got switched over so now I am collections. The phone was supposed to be switched over and they never were. The customer service I called didn't care and said there is nothing I can do or anybody I can speak with. I have been with T-Mobile over 15 years. If I don't get this resolved soon I will go to FTC and file a formal complaint. 

0
M
4 months ago
N
Newage2004First activity
asked in Devices and orders

phone rebate

I transfered my plan from verizon a d i was supposed to get lunk to submit verizon devoce for rebate

1
H
Community Manager
4 months ago
P
purbanskiFirst activity
asked in Devices and orders

Hotspot lit on fire

At some point last night my Tmobile hotspot purchased online (December 2022) lit on fire at the charging port. Have been using the same charger and cable for now 8 months without issue.Tmobile support is completely useless and refuses to do anything to help: “can only do a return under 14 days for buyers remorse”. Their other option was to go to a Tmobile store. I am not driving hours to a store to *maybe* be helped or not. I purchased this hotspot because we are remote and need backup internet, there are no nearby Tmobile stores and we cant travel often. I live in Maine and we have a legally mandated statewide four year warranty on anything purchased. My next steps are filing a complaint with the states consumer protection division, not sure what else to do at this point.  

0
P
4 months ago
W
WasSprintFirst activity
asked in Devices and orders

How do I easily get a question answered on line about an error on my bill?

My husband and I got new phones on a trade in deal. We traded in both phones. The $800 credit for turning in his phone still isn’t showing on the bill. It’s been two payment cycles. Note: We’ve visited the local store where we turned in the phone 3 times to get this corrected, without success.

4
W
4 months ago
M
MikeHorrocksRookie
asked in Devices and orders

24 or 30 Months Equipment Payoff

In September of 2021 I paid off (2) iPhone 12s and traded them in for (2) iPhone 13s on the 55+ Magenta Max plans.  They put me on the 30 month equipment payoff plan.  Should I have been put on the 24 month equipment payoff plan?  Now coming up to the iPhone 15 in September 2023, I want to upgrade to the 15.  Do I have to pay off the remaining 6 months before I trade them in?  Who gets 24 month pay off and who gets 30 months?  My FICA score is over 800.

1
M
4 months ago
G
GrillcheezeFirst activity
asked in Devices and orders

Return Fee

I am being charged $433 for a IPad I returned months ago. I have spoken to 6 representatives and no one can help me. I have a confirmation from ups that they delivered it.. but was never scanned or process. 

0
G
4 months ago
R
rlevass23First activity
asked in Devices and orders

iPhone Trade in Status - Mailed to Assurant

Is there a website you can track your returned phone status.  Assurant doesn’t seem to have one 

0
R
4 months ago
F
Frustrated_beyond_belief_by_TMFirst activity
asked in Devices and orders

TOO BIG?

T-Mobile used to take care of its customers - what the hell happened?

2
drnewcomb
Pillar
5 months ago
M
medmonds57First activity
asked in Devices and orders

New Customer

Hello, I just recently opened a new acct with Tmobile and thought I would get some kind of confirmation in my email, is this normal or maybe something is not correct?

2
M
5 months ago
T
techdadx2First activity
posted in Devices and orders

5G home internet software update

How do I verify my 5G home internet gateway has the lastest software?If it’s not the latest how do I update.  Been running somewhat flacky last few days Did couple factory resets but not confident it’s going to stay running 

1
T
5 months ago
F
Foxy24Helper Level 1
asked in Devices and orders

DOES he or she really think they're pulling the wool over ones eyes?

I now have 100% proof he has been hacking into my account. Changing names , passwords adding another Network to make It look like it's what the modem came with.  AND in his phone he has it labeled as Nates Iphone.....Not to mention I just joined but his bills go back many months.  I have screenshots,  plus made it to where I had no choice but to factory reset my phone 

4
H
6 months ago
A
AmyW92First activity
asked in Devices and orders

Forgot to include Trade in reciept with my Phone

Hi,  I recently traded in my old iPhone for an upgrade & packaged up my old phone and sent it back to the address with the shipping label provided, however, I forgot to include the reciept that goes in the package with my phone information. (IMEI etc) Will this affect my trade in? Can assurant figure out the phone/account based on the tracking ID or RMA # provided? Thank you, 

2
syaoran
Pillar
6 months ago
G
GustavopaFirst activity
asked in Devices and orders

used phones

Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.i am looking for the way to buy used phones from auctions

3
F
Pillar
6 months ago
D
DilagafRockzFirst activity
asked in Devices and orders

delivery

Find my ups tracking number 

2
gramps28
Pillar
6 months ago
T
tcrawford78First activity
asked in Devices and orders

restrict child's phone

how do i restrict my son’s phone number to only receive incoming calls and not use data 

1
gramps28
Pillar
6 months ago
M
McDaniel7159First activity
asked in Devices and orders

unidentified network

How can i get my computer to identify the wired connection? There is no internet through the wired connection.  

1
H
Community Manager
6 months ago
S
sensenFirst activity
asked in Devices and orders

I need help.

Hello, t-moblie, can you do me a favor? I lost myipone12mini I bought on March 9, 2021, and it'sstill on the T-Mobile blacklist. I hope you can help me unlock the carrier lock of this device. This is very important to me. Thank you very much. My mobile phone IMEI is 353008117650594. Thank you from the bottom of my heart. I hope you can get help. Thank you.

1
gramps28
Pillar
7 months ago
M
Mrsmoser72721First activity
asked in Devices and orders

signature for delivery

Do I need to be home for the delivery driver that is delivering my new phone to give my signature?   

1
gramps28
Pillar
7 months ago
C
Chetta TroinoFirst activity
asked in Devices and orders

App store inssue: : Not getting the most updated app when installing it on my Iphone

Hello. I have a silly question. Let me explain first, so I'm a newb to Instagram and just this month got the app on my iphone. However, despite my just installing it this month,I think it might not be the updated version. I compared it to a friend's instagram app and it's step up differently and they are able to share someone else's post and I am not. Now,I ALREADY have tried everything Google/Instragram suggested to do on the app AND...my iphone and some things can't be done,like it's not set up the same. There is NO current update.  QUESTION: So,it popped in my head to ask, though I think it shouldn't matter, but am I not getting the most updated app/options due to my iphone not being a more updated version/new phone? Thank you. I currently have the Iphone SE

2
syaoran
Pillar
8 months ago
T
Tokugawa810First activity
asked in Devices and orders

Suspicious account shipping address in my account

I recently logged into my account and noticed in global settings that there was a shipping address I did not recognize. When I googled the location on google maps, it turned out to be a shopping mall. TMobile could not explain how that address was set as my default account, or whether anything was shipped to that account, including bills. I’d like to contact the fraud department, but there’s no direct link to them. Suggestions on how to proceed here?

2
F
Pillar
8 months ago
W
Wodson TeacherFirst activity
asked in Devices and orders

Not a group text?

I am looking for a way to send a text to multiple people without sharing contact information or having a “group” messaging environment. Just want to get the information for each number… Any thoughts? I did just start with the DIGITS app to see if there was a way to do it there. I am a virtual teacher and we have work phones that we use to communicate with students and parents. I would like to send out texts to them each week and was hoping there was an easier way to do it rather than copying/paste to each number. It takes up about 2 hours each week to send one notification. Please help. 

2
tidbits
Pillar
8 months ago
J
JeztinFirst activity
asked in Devices and orders

eSim / Montenegro error

Hello all, I am travelling to Montenegro tomorrow, purchased an eSim through T mobile Montenegro website. The money is deducted from the card but haven’t received any mail or details. I didn’t make a login that time but have the proof in bank app. How can I receive my eSim QR code or contact customer service as of sunday today?It would be great help if anyone can direct me

2
J
9 months ago
D
DJJereomeeoFirst activity
asked in Devices and orders

Delivery

they are delivering my new phone thru UPS,, but wont let me know what time they are coming, and i have to work 6 days a week ,and i cant wait around for the ups truck to come to my house, is there a way for them to deliver to a store? or let me know what time they are coming? cus i have to work? 

1
gramps28
Pillar
9 months ago
M
magenta6723566First activity
asked in Devices and orders

ERROR = YOUR SIM IS NOT SUPPORTED. iphone 12 pro max transfer to 14 plus

Have an unlocked iphone 12 pro max. Bought a 14 plus and successfully transferred all data from the 12 to the 14 EXCEPT the e-sim. When I attempt to do this, I receive an error that states “Your SIM is NOT Supported - The SIM in your old iphone does not support eSIM transfer. Contact T-Mobile for assistance… Called business tech support and was told to put my # in and I’d get a call back in 15 minutes. An hour goes by - nothing. I call tech again and the system recognizes that I have a call back cancels it and says will connect you with the next rep in a moment. That was 1.75 HOURS AGO!!!!!!!!!!!! Still on hold…While I hold I go thru the DIY help and the instructions are incorrect. Did this 3x. Now I’m trying the community help. Anyone know what I need to do? I’m about to cancel ALL LINES  on my business account over this.

0
M
10 months ago
U
usiqllcFirst activity
asked in Devices and orders

T-Mobile Auction buyer

Dear Sir/Madam,This is USIQ LLC located in Nashville Tennessee we are doing wholesale electronic wholesale and export our question how could we become a buyer from the T-Mobile auction? Please confirm receipt of this e-mail and advise if further information is required.Regards,Izzat CholoCEOMob: +1-615-877-0050E-mail: usiq.llc@yahoo.com  USIQ LLC2913 Iona Dr. SmyrnaTN 37167

3
gramps28
Pillar
11 months ago
23,051
Topics
89,957
Replies
1,276,849
Members

New badge winners

Show all badges
Terms & ConditionsCookie settings