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Devices and orders

Talk about all the T-Mobile devices you are using to make daily business management possible.

  • 92 Discussions
  • 222 Replies
92 Discussions
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Jess904First activity
asked in Devices and orders
so confused

so I placed my order from my iPhone 15 Pro Max on September 15 and it’s saying obviously it’s on back order. last night It said my card could not be processed so I called and regave them my card number and it went from processing my iPhone order to now it says “running” what does that mean??? 

0
J
1 year ago
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micelFirst activity
asked in Devices and orders
unlock 5G Hotspot

is there a way to unlock the 5G hotspot ?

1
gramps28
Pillar
1 year ago
J
JayCFirst activity
posted in Devices and orders
Unable to Locate Returned Device

UNREAL!  I had originally purchased a new phone from T-Mobile in store on 7/26/2023 as my previous phone stopped working. I was charged $113.69 that included taxes on the device(Samsung S23 +) of $859.99 and a charge to activate the device paid in 24 installments with 23 installments of $35.84 and one installment of $35.67. The device that was sent was the S23 non-plus seems that the gentleman at the store selected the wrong device. We called T-mobile to send us the correct device in which they initiated a return and sent me the return shipping label to send the wrong device back. We shipped the device back with the return label that the customer care line created with a tracking number. The UPS proof of delivery states that T-Mobile warehouse received the shipment on 8/7/2023, however my account was never credited back the  $113.69 as when I called customer care line they stated that they did not scan the device in as they could not find the device or the package. They stated until th

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J
1 year ago
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Mark and KimFirst activity
asked in Devices and orders
keep and switch question

I’m doing Keep and Switch. The T-mobile account is in my name and the switch from (Spectrum) account is in my husbands name. Will there be a problem getting this approved for reimbursetment?

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1 year ago
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BhavyaFirst activity
posted in Devices and orders
About new apple watch SE

Recently, I've ordered iphone 14 pro and it's going to be delivered by sept 5th and now I'm looking at this great deal of T-mobile that i can get watch SE with new iphone with a price 30 bucks. So would you please help me out with this, how will this works?

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1 year ago
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Krayburn02First activity
asked in Devices and orders
ordering offline phones

When you order a phone offline…. How do you activate it? To have it turned on? Do you need to go to a T-Mobile store? Also if I’m doing it as an upgrade does it give me an option to pay the phone monthly?

1
gramps28
Pillar
1 year ago
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HouseofdoubtFirst activity
asked in Devices and orders
Types of Payment accepted when upgrading device

Im eligible for a phone upgrade; once i get to the payment section (i chose to make monthly payments on the phone) it wouldnt accept my card…. Can someone tell me any and all forms of payment they accept?

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H
1 year ago
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LindaoberleFirst activity
asked in Devices and orders
Why are there people working at tmobile that cannot do their job?

I have ordered two iphone 14’s this week.  I received my son’s Iphone 14 pro and could not set it up.  Could not activate the eSim and could not get help.  I have to go to a store to get that done.  I wanted to get him a new phone number, they cannot do that unless I pay $15 for the new phone number, PLEASE!I ordered myself an Iphone 14 pro max, to be delivered today.  I get notice from UPS that the address is wrong.  I try to change the address with UPS, that is not possible.  I called customer service and this girl that repeats every thing I said, would summarize what I said wrong and in the end told me that I would have to wait for UPS to try to deliver two times and return it to them before I would get it sent to the right address.  UPS is saying that they cannot deliver to the address given because it is an improper address.  So where does it lie.  UPS will not allow me to have it returned to sender, Sender (tmobile) refuses to contact UPS to correct the address.  I have never had

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1 year ago
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Gidget75First activity
asked in Devices and orders
Releasing a Line or Transfer of a Line

If the Account Holder releases my line so I can transfer it to my own account does my line or devices finace charges remain with my line?

1
syaoran
Pillar
1 year ago
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vitaminLearner
asked in Devices and orders
WiFi App Not Working

Is anyone having issues with the T-Mobile wifi app for iOS?After opening up to manage the router, the app doesn’t connect … it just tries and tries (spinning wheel).I’ve uninstalled and reinstalled the app … didn’t help.Home WiFi works fine.I’m using the 5G Gateway S1

1
V
1 year ago
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MFIS09First activity
asked in Devices and orders
billing and collecting

Last December I did the jump program for two of my phones. The representative recommended that I switch over to a business plan. She explained the benefits to me. I went ahead and switched my lines from personal to business. Yesterday; I got noticed on my credit report that I am in collections. I called the credit agency and they said it was from T-Mobile. I called T-Mobile they said the phones never got switched over so now I am collections. The phone was supposed to be switched over and they never were. The customer service I called didn't care and said there is nothing I can do or anybody I can speak with. I have been with T-Mobile over 15 years. If I don't get this resolved soon I will go to FTC and file a formal complaint. 

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1 year ago
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Newage2004First activity
asked in Devices and orders
phone rebate

I transfered my plan from verizon a d i was supposed to get lunk to submit verizon devoce for rebate

1
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Community Manager
1 year ago
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purbanskiFirst activity
asked in Devices and orders
Hotspot lit on fire

At some point last night my Tmobile hotspot purchased online (December 2022) lit on fire at the charging port. Have been using the same charger and cable for now 8 months without issue.Tmobile support is completely useless and refuses to do anything to help: “can only do a return under 14 days for buyers remorse”. Their other option was to go to a Tmobile store. I am not driving hours to a store to *maybe* be helped or not. I purchased this hotspot because we are remote and need backup internet, there are no nearby Tmobile stores and we cant travel often. I live in Maine and we have a legally mandated statewide four year warranty on anything purchased. My next steps are filing a complaint with the states consumer protection division, not sure what else to do at this point.  

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1 year ago
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WasSprintFirst activity
asked in Devices and orders
How do I easily get a question answered on line about an error on my bill?

My husband and I got new phones on a trade in deal. We traded in both phones. The $800 credit for turning in his phone still isn’t showing on the bill. It’s been two payment cycles. Note: We’ve visited the local store where we turned in the phone 3 times to get this corrected, without success.

4
W
1 year ago
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GrillcheezeFirst activity
asked in Devices and orders
Return Fee

I am being charged $433 for a IPad I returned months ago. I have spoken to 6 representatives and no one can help me. I have a confirmation from ups that they delivered it.. but was never scanned or process. 

0
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1 year ago
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rlevass23First activity
asked in Devices and orders
iPhone Trade in Status - Mailed to Assurant

Is there a website you can track your returned phone status.  Assurant doesn’t seem to have one 

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R
1 year ago
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Frustrated_beyond_belief_by_TMFirst activity
asked in Devices and orders
TOO BIG?

T-Mobile used to take care of its customers - what the hell happened?

2
drnewcomb
Pillar
1 year ago
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medmonds57First activity
asked in Devices and orders
New Customer

Hello, I just recently opened a new acct with Tmobile and thought I would get some kind of confirmation in my email, is this normal or maybe something is not correct?

2
M
1 year ago
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techdadx2First activity
posted in Devices and orders
5G home internet software update

How do I verify my 5G home internet gateway has the lastest software?If it’s not the latest how do I update.  Been running somewhat flacky last few days Did couple factory resets but not confident it’s going to stay running 

1
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1 year ago
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Foxy24Helper Level 1
asked in Devices and orders
DOES he or she really think they're pulling the wool over ones eyes?

I now have 100% proof he has been hacking into my account. Changing names , passwords adding another Network to make It look like it's what the modem came with.  AND in his phone he has it labeled as Nates Iphone.....Not to mention I just joined but his bills go back many months.  I have screenshots,  plus made it to where I had no choice but to factory reset my phone 

4
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1 year ago
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AmyW92First activity
asked in Devices and orders
Forgot to include Trade in reciept with my Phone

Hi,  I recently traded in my old iPhone for an upgrade & packaged up my old phone and sent it back to the address with the shipping label provided, however, I forgot to include the reciept that goes in the package with my phone information. (IMEI etc) Will this affect my trade in? Can assurant figure out the phone/account based on the tracking ID or RMA # provided? Thank you, 

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syaoran
Pillar
1 year ago
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DilagafRockzFirst activity
asked in Devices and orders
delivery

Find my ups tracking number 

2
gramps28
Pillar
1 year ago
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tcrawford78First activity
asked in Devices and orders
restrict child's phone

how do i restrict my son’s phone number to only receive incoming calls and not use data 

1
gramps28
Pillar
1 year ago
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McDaniel7159First activity
asked in Devices and orders
unidentified network

How can i get my computer to identify the wired connection? There is no internet through the wired connection.  

1
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Community Manager
1 year ago
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sensenFirst activity
asked in Devices and orders
I need help.

Hello, t-moblie, can you do me a favor? I lost myipone12mini I bought on March 9, 2021, and it'sstill on the T-Mobile blacklist. I hope you can help me unlock the carrier lock of this device. This is very important to me. Thank you very much. My mobile phone IMEI is 353008117650594. Thank you from the bottom of my heart. I hope you can get help. Thank you.

1
gramps28
Pillar
1 year ago
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