Devices and orders

Talk about all the T-Mobile devices you are using to make daily business management possible.

  • 71 Discussions
  • 135 Replies

71 Discussions

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magenta6723566First activity
asked in Devices and orders

ERROR = YOUR SIM IS NOT SUPPORTED. iphone 12 pro max transfer to 14 plus

Have an unlocked iphone 12 pro max. Bought a 14 plus and successfully transferred all data from the 12 to the 14 EXCEPT the e-sim. When I attempt to do this, I receive an error that states “Your SIM is NOT Supported - The SIM in your old iphone does not support eSIM transfer. Contact T-Mobile for assistance… Called business tech support and was told to put my # in and I’d get a call back in 15 minutes. An hour goes by - nothing. I call tech again and the system recognizes that I have a call back cancels it and says will connect you with the next rep in a moment. That was 1.75 HOURS AGO!!!!!!!!!!!! Still on hold…While I hold I go thru the DIY help and the instructions are incorrect. Did this 3x. Now I’m trying the community help. Anyone know what I need to do? I’m about to cancel ALL LINES  on my business account over this.

0
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11 months ago
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usiqllcFirst activity
asked in Devices and orders

T-Mobile Auction buyer

Dear Sir/Madam,This is USIQ LLC located in Nashville Tennessee we are doing wholesale electronic wholesale and export our question how could we become a buyer from the T-Mobile auction? Please confirm receipt of this e-mail and advise if further information is required.Regards,Izzat CholoCEOMob: +1-615-877-0050E-mail: usiq.llc@yahoo.com  USIQ LLC2913 Iona Dr. SmyrnaTN 37167

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gramps28
Pillar
11 months ago
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rbeeFirst activity
posted in Devices and orders

T-Mobile + buying a phone x Buyer Remorse = Ripoff!

Bought a phone was told I need to come back and pick up my iPhone 14 pro (128 GB). The phone was for my son when I picked it up I never opened it the employee opened it when she was programmed it and when I gave him the phone he said this is the right phone what they did was switch out the 14 pro with a regular iPhone 14 but made it 256 GB so the price will remain the same when I took the phone back and let them know what happened I was told my son made the decision and I'm the one who bought that phone my son's 16 and he has no authority of Rights and that never happened but it was told I have to play $70 restocking fee for a phone I never ordered or even wanted and when I expressed that in more colorful words because the joke and a ripoff I called customer care I went to a different store less than 3 miles away that that store gets more complaints and it's not the first time that has happened it won't be the last and I informed T-Mobile customer care no one thing about anything I hav

2
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1 year ago
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RichardAFirst activity
asked in Devices and orders

FX2000 with Static IP Address

I had a data hotspot and static IP for many years with Sprint.  I’ve been trying since June to get there on T-Mobile.  Has anyone succeeded in implementing a TM business line, an FX2000. a static IP and port forwarding?  Latest problem was the TM “business filter”.  Still having FX2000 connection problems and I’m not to the port forwarding stuff yet.Any experience out there?

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1 year ago
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jeffballmaineFirst activity
asked in Devices and orders

trying to get a delivery of my phone to a new address

trying to get a delivery of my phone to a new address because no one is at home address during the day…   

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syaoran
Pillar
1 year ago
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maxowonoFirst activity
asked in Devices and orders

My site is not shown responsive on iphone 14 safari

My problem is my site is not shown responsive on only iPhone 14 safari please anyone in the community guide me about how to I fix this errorsite: https://pressublimation.com/thanks

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1 year ago
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SmallBusinessCustomer5GFirst activity
asked in Devices and orders

5G Small Business Internet - Blocking Ports for Dialpad Phone System

We have recently discovered that either the T-Mobile 5 G Business Internet or T-Mobile's cell towers are blocking some of the following ports. We are a small business and use T-Mobile for both internet for our POS system and for our phone (through dialpad.com).  This physical handset worked for about 14 months and then a couple of weeks ago, it stopped receiving incoming calls.  We can call out, but all incoming calls do not ring the handset. We switched the Internet temporarily back to Spectrum and it worked flawlessly. T-Mobile sent us out another one of the grey nokia 5 G towers for our Internet, and we are still experiencing the same problem. Does anyone know how to get either the T-Mobile 5G firewall to unblock these ports or to get their towers to unblock it?   Nov 2, 2022, 16:50 PDT Hi,   Good day!!   Thank you for reaching out to Dialpad. This is Clarice from Dialpad Support. Dialpad is a cloud-based business phone system that allows you to make and receive cal

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iTinkeralot
Pillar
1 year ago
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Powersanna40First activity
asked in Devices and orders

How many ports are supposed to be ooen on my tmobile internet modem and if only a few there r like 50 open on mine and i want to know how to close them off

I have a hacking b$_&- that won't leave me alone and she has opened over 50 ports on my TMobile internet modem and I'm wanting to know how can I close all of them except for the necessary one I absolutely need

2
iTinkeralot
Pillar
1 year ago
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ECOHVACFirst activity
asked in Devices and orders

How connect MIFI M2000 to 8-port Gigabit Ethernet PoE switch to share internet connection

I have an ethernet network in office trailer and I need to use my MIFI M2000 and connect to it’s  Weltron 8-port Gigabit Ethernet PoE switch to share internet connection to up 6 user. Can anyone help me to fix my problem? Thanks

1
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1 year ago
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DropcallsincemergerFirst activity
posted in Devices and orders

Poor service, dropped calls, no hot spot, one bar at the office

Our company has been a Sprint customer since 2011. As of the merger of TMobile and Sprint our phones no longer are reliable. Employees in the field have lost their hot spots, have either no service or only one bar. Something we never experienced before the merger.All phones and cellular data have been reset by TMobile. We have spent several hours with TMobile and have exhausted support. We were told towers are down and have not yet been restored.We are now using landlines and wifi to communicate.Clearly the process was not properly tested before going live. We would appreciate to hear what other businesses are doing.   

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1 year ago
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KazdesFirst activity
asked in Devices and orders

Logging in through a VPN via 5G

I recently moved my office to 5G but with remote work we are having issues using my VPN to log in from my mac.  Is there any way around this?

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1 year ago
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bbzjmnclbFirst activity
asked in Devices and orders

Pre order Iphone 14

I order iPhone 14 pro max-256gb color of silver on sept 12 and it took so long to deliver my order it’s say 3months before they delivered my order and i hate it.

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gramps28
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1 year ago
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AbdullahbkFirst activity
asked in Devices and orders

need help regarding iphone 14 pro max

 I have some question can I ask you? My brother has gone to America for business work He wants to bring me an iPhone 14 pro max... If we buy a mobile phone from your shop or a store. Will it work in Pakistan? There will be no issue etc like phone lock or phone freezes If we buy your T mobile phone SIM, it will work in Pakistan I asked my brother, he was telling that if we are purchasing mobile from you, it will stop working in Pakistan like any pin code issue or a phone locked I have searched a lot but I don't understand anythinganyone please help me

4
gramps28
Pillar
1 year ago
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Cc0616First activity
posted in Devices and orders

ORDER PHONE NOT RECIEVED

So I ordered an iphone 13 pro max on July 19, 2022, paid 15$ extra to get it shipped the next day but havent received it until now August 26, 2022. So I cancelled it after 2 weeks (around August 5,2022) and tmobile said they will refund my money so I DECIDED TO BUY ONE IN STORE. Now, UPS said that my online order was lost, BUT TMOBILE HAVEN’T REFUNDED MY MONEY YET CUZ “ITS STILL UNDER INVESTIGATION”. Like seriously? Is it my fault that the carrier lost my phone? Now its already been a month, havent get my refund yet AND YOU GUYS ARE CHARGING ME FOR THE MONTHLY SERVICE OF THAT PHONE THAT I NEVER GET? SERIOUSLY THOUGH? 

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1 year ago
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VirtualDataBaseFirst activity
asked in Devices and orders

New sync up drive

Just got a 3rd device but it fails to add. Says device not found… Of course a call in is useless… any advise?

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1 year ago
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geoman17_87First activity
asked in Devices and orders

SIM locked and Pin code lost

Hello,I have lost the card where all the information is written on, like Pin, Pin2, Puk, Puk2 and the sim card is locked after phone has been restarted.Is there any chance to get new pic or something?This is a company phone with a contract.

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1 year ago
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markjordanFirst activity
posted in Devices and orders

[Off Topic] Purchase site and T-mobile question Xperia 1iii

So, at this point, I'm quite set on getting the Xperia 1 iii. I'm a T-mobile subscriber, and I've been getting conflicting information on whether this phone supports VOLTE and internet calling. I'm aware that the phone supports sub-6 5G and band 71, which is fantastic.Also, it appears that Focus Camera, B&H, or Adorama are the three most viable alternatives for me to purchase. (Best Buy has been out of stock for a long time, and based on my experience with them, they may never restock). I was curious if anyone had any experience with the three websites mentioned.I'm a premium customer, and I've travelled through a region where there is no AT&T service, which is where cricket Mobile is. When I went to work this morning, I uploaded it. I can tell which towers I've visited on the maps because the last one I saw was today rather than another nearby, but there is no signal trace on the roads where I travelled. Is this a flaw? Or is my upload still being processed by the site?Also, o

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1 year ago
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donwonFirst activity
asked in Devices and orders

What is a 3amp USB-C?

 

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gramps28
Pillar
1 year ago
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ShortSkirtJediFirst activity
asked in Devices and orders

My phone is unusable and I cant make A claim

I tried changing my pin and keep getting an error message that really just seems like TMobile thinks Im hacking myself. (Im signed in to my account!) I am getting frustrated as I really need to make this claim and get a new phone asap. why is there no email option? 

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1 year ago
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magenta10165692First activity
asked in Devices and orders

How to return a faulty REVVL 5G ?

I bought a new REVVL 5G for an employee which after 2 weeks began to freeze. Only waiting 5-10 minutes or rebooting it fixes it for a time, 2-3 hours, then the problem starts again.He went back to the old Samsung because calling for help at T-mobile means waiting for hours and hours.How can I return this phone that worked only 2 weeks in December 2021 ?Customer support is getting worse and worse at t-mobile

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1 year ago
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magenta10610903First activity
asked in Devices and orders

Return old phone

I have a business account and need to return my old phone after an Jump On Demand trade.  How do I do that?  I searched and only found instructions on how to print shipping labels for individual accounts.  I do not see any of those menus in my.t-mobile.com interface which the T-Mobile for Business one.  Please help

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2 years ago
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