Skip to main content

Devices and orders

Talk about all the T-Mobile devices you are using to make daily business management possible.

  • 92 Discussions
  • 222 Replies
92 Discussions
D
develop111First activity
posted in Devices and orders
Mobile Auction

Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.Also may I open account and if I have missing requirements, may I take time to get it ?We need to be R2 certified correct?

15
E
2 months ago
T
techdadx2First activity
posted in Devices and orders
5G home internet software update

How do I verify my 5G home internet gateway has the lastest software?If it’s not the latest how do I update.  Been running somewhat flacky last few days Did couple factory resets but not confident it’s going to stay running 

1
T
1 year ago
U
unicorn2023First activity
posted in Devices and orders
TMobile scam to give free device

Be careful with very unethical practice by Tmobile to give you free device and they will tell you it is free and will start charging you a service fee. Anyone have the same issues? When I was at the stores they did this to several customers. I should know better. I’ve been with Tmobile for a long time, after this bad experience, I can’t trust Tmobile anymore. Maybe time to switch to a different company or find customers with similar issues and ask a lawyer to sue this company. It is not about the monthly fee, but it is about big corporation just get a way with unethical business practice by scamming customer.

26
T
2 months ago
J
JennyALFirst activity
asked in Devices and orders
order status: running

Order has been on running status. What does that even mean? I chatted with someone and they just said my order is in process. 

3
A
10 months ago
A
alandramfireFirst activity
asked in Devices and orders
Kids SyncUp Watch Contact Invitation Issues

I just got the new SyncUp Kids watch for my son, and I was adding in the different contacts for him to be able to have.  I clicked on the little pink + button and it allows me to add in the person.  i click in the Name box that is there, and it pulls up a little box at the bottom of the screen for me to choose a contact, so I go through my contact manager in my phone, choose the person, and it fills in their information for me in the boxes there. Then I choose the contact type, which in this case I did Friend, and then clicked the pink Next button to the next screen, where I put the name that my child calls this person (in this case it was their grandma), and then I clicked the pink button at the bottom that says Save and Invite.  When I click that button, it takes me to my text messages to that person, and auto-fills in an invitation message.  In that message it says that I added that person as a Friend contact, and that I’ve also sent my child’s contact info to them so they can call

11
L
25 days ago
J
JonalisaHelper Level 1
asked in Devices and orders
Why am i not getting good service with Pixel phones?

I have a home business and have used a Pixel 2XL and now a Pixel 4a. I get terrible service. I sometimes cannot make calls, send texts, don't receive texts... Yet people can call me, although sometimes the call is dropped. Overall, my service is totally unreliable. However, my husband has a Samsung phone and has perfect service here. My daughter and my friends visit with their non-Google phones and have reliable service here.I buy my Pixel phones directly from Google for the TMobile network. I have been dealing with the issue for 3 to 4 years since starting with T mobile and every timer I have brought up the issue with tech support, I get a different diagnosis. I was pushed into getting a Samsung phone ( TMobile paid half) but I went back to Pixel because I prefer the Pixel phones. Still, I have to deal with sometimes not being able to communicate!  Any ideas on why this is happening?

14
F
Pillar
1 year ago
G
greenjeans234First activity
asked in Devices and orders
Sonim XP3Plus issues: Apps: how to stop direct connect asking me to activate

I have a Sonim XP3Plus and it is incessantly asking me if I want to activate T-Mobile Direct Connect. Though I repeatedly select ‘no’ the alert doesn't go away, and pops up on my flip phone outer screen. How do I stop this annoyance? there is an app on the phone called TCD which i think is the culprit, can it be deleted. I’ve also tried force it to quit but no avail. Can someone please tell me how to silence this alert once and for all? thanksalso, it seems that when I press number keys during calls to respond to prompts (‘press 1 for yes’) etc, it isn’t heard by the other party/automated phone tree system. I can hear the numbers as I enter them, and i can see them appearing on the banner on the screen, but its as if the other end never hears it. its an impossible circumstance given how often one must do this sort of thing. ideas? do i just have a poor connection? 

4
D
7 months ago
M
markjordanFirst activity
posted in Devices and orders
[Off Topic] Purchase site and T-mobile question Xperia 1iii

So, at this point, I'm quite set on getting the Xperia 1 iii. I'm a T-mobile subscriber, and I've been getting conflicting information on whether this phone supports VOLTE and internet calling. I'm aware that the phone supports sub-6 5G and band 71, which is fantastic.Also, it appears that Focus Camera, B&H, or Adorama are the three most viable alternatives for me to purchase. (Best Buy has been out of stock for a long time, and based on my experience with them, they may never restock). I was curious if anyone had any experience with the three websites mentioned.I'm a premium customer, and I've travelled through a region where there is no AT&T service, which is where cricket Mobile is. When I went to work this morning, I uploaded it. I can tell which towers I've visited on the maps because the last one I saw was today rather than another nearby, but there is no signal trace on the roads where I travelled. Is this a flaw? Or is my upload still being processed by the site?Also, o

8
G
2 years ago
T
TonyDFSFirst activity
asked in Devices and orders
Syncup Drive on Desktop

Hi,I have a business with a couple trucks.  I installed the drives in the vehicles and it works great with the phone app. I would like to view dashboard, map etc… on my desktop (Mac) and also my front office desktop (PC).Is there a website that log in and dashboard is available?

10
T
4 months ago
X
X8bZ3Novice
asked in Devices and orders
T-Mobile Forward Auction

Hello, I recently found myself in a situation where I needed to explore potential auction sites for T-Mobile devices (mainly phones).To keep it short, I stumbled upon an opportunity with some unusual circumstances, which led me to look into a platform made for auctioning T-Mobile products.I’m on the lookout for any information or recommendations regarding an auction site specializing in T-Mobile devices. Does anyone happen to know of a platform that fits the bill?

2
H
Community Manager
8 months ago
M
magenta10610903First activity
asked in Devices and orders
Return old phone

I have a business account and need to return my old phone after an Jump On Demand trade.  How do I do that?  I searched and only found instructions on how to print shipping labels for individual accounts.  I do not see any of those menus in my.t-mobile.com interface which the T-Mobile for Business one.  Please help

5
B
3 years ago
M
Mrsmoser72721First activity
asked in Devices and orders
signature for delivery

Do I need to be home for the delivery driver that is delivering my new phone to give my signature?   

1
gramps28
Pillar
1 year ago
G
GustavopaFirst activity
asked in Devices and orders
used phones

Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.i am looking for the way to buy used phones from auctions

5
H
Community Manager
8 months ago
1
123WileyHelper Level 2
asked in Devices and orders
Amazon TV Promotion

OK, its been over 10 weeks since the deadline for the TV Promotion.From the posts I've read,  no one has recieved their e-mail notification and is getting no help from  "customer service".When i can get through to "customer service" (3 hours) they do verify that i have a valid application for the promotion.T-mobile wants their money from you, on time or earlier, but seems to feel no obligation to fullfil their responsibilities in a timely maner.Just imagine what would happen if i told T-Mobile wait ten weeks and maybe I'll  send you some money.  :-)I realize that the upfront costs of a class action suit is not worth it for TV, but might be to teach them a lesson.

16
J
2 months ago
W
Willivan0706First activity
asked in Devices and orders
Error adding items to cart. Please try again.

I’ve been getting this error for a couple of days now. I’ve done all of the deleting of cookies and data, logging in/out, tried Chrome and Edge. What gives?

3
D
3 months ago
M
magenta6695875First activity
posted in Devices and orders
assurant fraudsters

I have been dealing with this ordeal for 3 months. I certainly believe is a scam from Assurant.  I filed a claim back in March for a device that broke, immediately after i returned my device. End of March received a message from assurant to send the device, called them they said that they received the device it wasnt scanned. Received a second message on April, called them same thing device was received not scanned , not to worry because they had it. At the end on May $579 charged on my account. I called them back again the device not scanned. I called them back yesterday to verify the status of my refund and now they say that they receive an empty package.  i have tracking number and details from USPS where they handed the package to an individual at their location in York Pennsylvania. The internet is full of similar complaints.  These insurance companies are scamming consumers. They charged you a monthly fee, they charged you a deductible and then they charge you more than the devic

6
A
2 months ago
A
AbdullahbkFirst activity
asked in Devices and orders
need help regarding iphone 14 pro max

 I have some question can I ask you? My brother has gone to America for business work He wants to bring me an iPhone 14 pro max... If we buy a mobile phone from your shop or a store. Will it work in Pakistan? There will be no issue etc like phone lock or phone freezes If we buy your T mobile phone SIM, it will work in Pakistan I asked my brother, he was telling that if we are purchasing mobile from you, it will stop working in Pakistan like any pin code issue or a phone locked I have searched a lot but I don't understand anythinganyone please help me

6
D
8 months ago
R
rbeeFirst activity
posted in Devices and orders
T-Mobile + buying a phone x Buyer Remorse = Ripoff!

Bought a phone was told I need to come back and pick up my iPhone 14 pro (128 GB). The phone was for my son when I picked it up I never opened it the employee opened it when she was programmed it and when I gave him the phone he said this is the right phone what they did was switch out the 14 pro with a regular iPhone 14 but made it 256 GB so the price will remain the same when I took the phone back and let them know what happened I was told my son made the decision and I'm the one who bought that phone my son's 16 and he has no authority of Rights and that never happened but it was told I have to play $70 restocking fee for a phone I never ordered or even wanted and when I expressed that in more colorful words because the joke and a ripoff I called customer care I went to a different store less than 3 miles away that that store gets more complaints and it's not the first time that has happened it won't be the last and I informed T-Mobile customer care no one thing about anything I hav

2
D
1 year ago
A
AmyW92First activity
asked in Devices and orders
Forgot to include Trade in reciept with my Phone

Hi,  I recently traded in my old iPhone for an upgrade & packaged up my old phone and sent it back to the address with the shipping label provided, however, I forgot to include the reciept that goes in the package with my phone information. (IMEI etc) Will this affect my trade in? Can assurant figure out the phone/account based on the tracking ID or RMA # provided? Thank you, 

2
syaoran
Pillar
1 year ago
J
jeffballmaineFirst activity
asked in Devices and orders
trying to get a delivery of my phone to a new address

trying to get a delivery of my phone to a new address because no one is at home address during the day…   

2
syaoran
Pillar
1 year ago
F
Foxy24Helper Level 1
asked in Devices and orders
DOES he or she really think they're pulling the wool over ones eyes?

I now have 100% proof he has been hacking into my account. Changing names , passwords adding another Network to make It look like it's what the modem came with.  AND in his phone he has it labeled as Nates Iphone.....Not to mention I just joined but his bills go back many months.  I have screenshots,  plus made it to where I had no choice but to factory reset my phone 

4
H
1 year ago
S
SmallBusinessCustomer5GFirst activity
asked in Devices and orders
5G Small Business Internet - Blocking Ports for Dialpad Phone System

We have recently discovered that either the T-Mobile 5 G Business Internet or T-Mobile's cell towers are blocking some of the following ports. We are a small business and use T-Mobile for both internet for our POS system and for our phone (through dialpad.com).  This physical handset worked for about 14 months and then a couple of weeks ago, it stopped receiving incoming calls.  We can call out, but all incoming calls do not ring the handset. We switched the Internet temporarily back to Spectrum and it worked flawlessly. T-Mobile sent us out another one of the grey nokia 5 G towers for our Internet, and we are still experiencing the same problem. Does anyone know how to get either the T-Mobile 5G firewall to unblock these ports or to get their towers to unblock it?   Nov 2, 2022, 16:50 PDT Hi,   Good day!!   Thank you for reaching out to Dialpad. This is Clarice from Dialpad Support. Dialpad is a cloud-based business phone system that allows you to make and receive cal

3
iTinkeralot
Pillar
1 year ago
E
ECOHVACFirst activity
asked in Devices and orders
How connect MIFI M2000 to 8-port Gigabit Ethernet PoE switch to share internet connection

I have an ethernet network in office trailer and I need to use my MIFI M2000 and connect to it’s  Weltron 8-port Gigabit Ethernet PoE switch to share internet connection to up 6 user. Can anyone help me to fix my problem? Thanks

1
R
2 years ago
S
Shams_23First activity
asked in Devices and orders
How to file a complain if hand research team takes over a month to complete invistagation on two lost phones?

It’s been over a month since we have filed a claim that the two phones that we ordered were not delivered and the hand research team still have our claim in queue!!We have spoken to supervisors many times, they all say that should only take a week and they promise that they will get this resolved for us but the claim doesn’t go anywhere. we have lost trust in tech support and would like to know how to file a complain.  

2
P
2 months ago
L
letsgowolfpackFirst activity
asked in Devices and orders
TMobile Engineer / Operations Support - TMO blocking email to text from sendgrid seriously impacting business

Hi, Tmobile just recently changed protocol about 10 days ago. We are an answering service and we’ve been seeing the majority of our messages to doctors, business owners, etc being blocked from Tmobile. Sendgrid is showing that Tmobile is blocking the messages in an effort to cut down on spam. All of our messages are legitimate. Sendgrid is trying to push us to using Twilio’s Text to Text API (which I suspect is because Sendgrid was bought out by Twilio and trying to get us to pay an arm and a leg for per text messaging rates). I need to reach out to t-mobile to determine how all of our messages can be added to a whitelist. Blocking our legitimate messages to our customers because they originate from email instead of text to text is seriously impacting our business and we need to find a work around for this asap. That or our only immediate solution will be to tell hundreds of t-mobile uses to switch carriers. I need to get a phone number or email to someone that has the authority to hel

1
M
7 months ago
28,180
Topics
110,578
Replies
1,310,973
Members

New badge winners

Show all badges
Terms & Conditions