Devices and orders

Talk about all the T-Mobile devices you are using to make daily business management possible.

  • 39 Discussions
  • 90 Replies

39 Discussions

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JonalisaHelper Level 1
asked in Devices and orders

Why am i not getting good service with Pixel phones?

I have a home business and have used a Pixel 2XL and now a Pixel 4a. I get terrible service. I sometimes cannot make calls, send texts, don't receive texts... Yet people can call me, although sometimes the call is dropped. Overall, my service is totally unreliable. However, my husband has a Samsung phone and has perfect service here. My daughter and my friends visit with their non-Google phones and have reliable service here.I buy my Pixel phones directly from Google for the TMobile network. I have been dealing with the issue for 3 to 4 years since starting with T mobile and every timer I have brought up the issue with tech support, I get a different diagnosis. I was pushed into getting a Samsung phone ( TMobile paid half) but I went back to Pixel because I prefer the Pixel phones. Still, I have to deal with sometimes not being able to communicate!  Any ideas on why this is happening?

12
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1 year ago
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markjordanFirst activity
posted in Devices and orders

[Off Topic] Purchase site and T-mobile question Xperia 1iii

So, at this point, I'm quite set on getting the Xperia 1 iii. I'm a T-mobile subscriber, and I've been getting conflicting information on whether this phone supports VOLTE and internet calling. I'm aware that the phone supports sub-6 5G and band 71, which is fantastic.Also, it appears that Focus Camera, B&H, or Adorama are the three most viable alternatives for me to purchase. (Best Buy has been out of stock for a long time, and based on my experience with them, they may never restock). I was curious if anyone had any experience with the three websites mentioned.I'm a premium customer, and I've travelled through a region where there is no AT&T service, which is where cricket Mobile is. When I went to work this morning, I uploaded it. I can tell which towers I've visited on the maps because the last one I saw was today rather than another nearby, but there is no signal trace on the roads where I travelled. Is this a flaw? Or is my upload still being processed by the site?Also, o

8
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1 year ago
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develop111First activity
posted in Devices and orders

Mobile Auction

Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.Also may I open account and if I have missing requirements, may I take time to get it ?We need to be R2 certified correct?

10
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1 month ago
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magenta10610903First activity
asked in Devices and orders

Return old phone

I have a business account and need to return my old phone after an Jump On Demand trade.  How do I do that?  I searched and only found instructions on how to print shipping labels for individual accounts.  I do not see any of those menus in my.t-mobile.com interface which the T-Mobile for Business one.  Please help

5
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1 year ago
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TonyDFSFirst activity
asked in Devices and orders

Syncup Drive on Desktop

Hi,I have a business with a couple trucks.  I installed the drives in the vehicles and it works great with the phone app. I would like to view dashboard, map etc… on my desktop (Mac) and also my front office desktop (PC).Is there a website that log in and dashboard is available?

5
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1 month ago
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AbdullahbkFirst activity
asked in Devices and orders

need help regarding iphone 14 pro max

 I have some question can I ask you? My brother has gone to America for business work He wants to bring me an iPhone 14 pro max... If we buy a mobile phone from your shop or a store. Will it work in Pakistan? There will be no issue etc like phone lock or phone freezes If we buy your T mobile phone SIM, it will work in Pakistan I asked my brother, he was telling that if we are purchasing mobile from you, it will stop working in Pakistan like any pin code issue or a phone locked I have searched a lot but I don't understand anythinganyone please help me

4
gramps28
Pillar
8 months ago
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GustavopaFirst activity
asked in Devices and orders

used phones

Hello, Two questions if I were to apply here for my companyhttps://www.t-mobile.com/content/t-mobile/corporate/our-story/working-together/suppliers/supplier-registration-process.htmldoes it matter that it says suppliers ? Because we would be buying from the auction.i am looking for the way to buy used phones from auctions

3
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Pillar
27 days ago
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Foxy24Helper Level 1
asked in Devices and orders

DOES he or she really think they're pulling the wool over ones eyes?

I now have 100% proof he has been hacking into my account. Changing names , passwords adding another Network to make It look like it's what the modem came with.  AND in his phone he has it labeled as Nates Iphone.....Not to mention I just joined but his bills go back many months.  I have screenshots,  plus made it to where I had no choice but to factory reset my phone 

4
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12 days ago
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greenjeans234First activity
asked in Devices and orders

Sonim XP3Plus issues: Apps: how to stop direct connect asking me to activate

I have a Sonim XP3Plus and it is incessantly asking me if I want to activate T-Mobile Direct Connect. Though I repeatedly select ‘no’ the alert doesn't go away, and pops up on my flip phone outer screen. How do I stop this annoyance? there is an app on the phone called TCD which i think is the culprit, can it be deleted. I’ve also tried force it to quit but no avail. Can someone please tell me how to silence this alert once and for all? thanksalso, it seems that when I press number keys during calls to respond to prompts (‘press 1 for yes’) etc, it isn’t heard by the other party/automated phone tree system. I can hear the numbers as I enter them, and i can see them appearing on the banner on the screen, but its as if the other end never hears it. its an impossible circumstance given how often one must do this sort of thing. ideas? do i just have a poor connection? 

0
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4 months ago
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rbeeFirst activity
posted in Devices and orders

T-Mobile + buying a phone x Buyer Remorse = Ripoff!

Bought a phone was told I need to come back and pick up my iPhone 14 pro (128 GB). The phone was for my son when I picked it up I never opened it the employee opened it when she was programmed it and when I gave him the phone he said this is the right phone what they did was switch out the 14 pro with a regular iPhone 14 but made it 256 GB so the price will remain the same when I took the phone back and let them know what happened I was told my son made the decision and I'm the one who bought that phone my son's 16 and he has no authority of Rights and that never happened but it was told I have to play $70 restocking fee for a phone I never ordered or even wanted and when I expressed that in more colorful words because the joke and a ripoff I called customer care I went to a different store less than 3 miles away that that store gets more complaints and it's not the first time that has happened it won't be the last and I informed T-Mobile customer care no one thing about anything I hav

2
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5 months ago
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SmallBusinessCustomer5GFirst activity
asked in Devices and orders

5G Small Business Internet - Blocking Ports for Dialpad Phone System

We have recently discovered that either the T-Mobile 5 G Business Internet or T-Mobile's cell towers are blocking some of the following ports. We are a small business and use T-Mobile for both internet for our POS system and for our phone (through dialpad.com).  This physical handset worked for about 14 months and then a couple of weeks ago, it stopped receiving incoming calls.  We can call out, but all incoming calls do not ring the handset. We switched the Internet temporarily back to Spectrum and it worked flawlessly. T-Mobile sent us out another one of the grey nokia 5 G towers for our Internet, and we are still experiencing the same problem. Does anyone know how to get either the T-Mobile 5G firewall to unblock these ports or to get their towers to unblock it?   Nov 2, 2022, 16:50 PDT Hi,   Good day!!   Thank you for reaching out to Dialpad. This is Clarice from Dialpad Support. Dialpad is a cloud-based business phone system that allows you to make and receive cal

3
iTinkeralot
Pillar
7 months ago
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geoman17_87First activity
asked in Devices and orders

SIM locked and Pin code lost

Hello,I have lost the card where all the information is written on, like Pin, Pin2, Puk, Puk2 and the sim card is locked after phone has been restarted.Is there any chance to get new pic or something?This is a company phone with a contract.

0
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1 year ago
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usiqllcFirst activity
asked in Devices and orders

T-Mobile Auction buyer

Dear Sir/Madam,This is USIQ LLC located in Nashville Tennessee we are doing wholesale electronic wholesale and export our question how could we become a buyer from the T-Mobile auction? Please confirm receipt of this e-mail and advise if further information is required.Regards,Izzat CholoCEOMob: +1-615-877-0050E-mail: usiq.llc@yahoo.com  USIQ LLC2913 Iona Dr. SmyrnaTN 37167

3
gramps28
Pillar
5 months ago
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ECOHVACFirst activity
asked in Devices and orders

How connect MIFI M2000 to 8-port Gigabit Ethernet PoE switch to share internet connection

I have an ethernet network in office trailer and I need to use my MIFI M2000 and connect to it’s  Weltron 8-port Gigabit Ethernet PoE switch to share internet connection to up 6 user. Can anyone help me to fix my problem? Thanks

1
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8 months ago
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magenta6723566First activity
asked in Devices and orders

ERROR = YOUR SIM IS NOT SUPPORTED. iphone 12 pro max transfer to 14 plus

Have an unlocked iphone 12 pro max. Bought a 14 plus and successfully transferred all data from the 12 to the 14 EXCEPT the e-sim. When I attempt to do this, I receive an error that states “Your SIM is NOT Supported - The SIM in your old iphone does not support eSIM transfer. Contact T-Mobile for assistance… Called business tech support and was told to put my # in and I’d get a call back in 15 minutes. An hour goes by - nothing. I call tech again and the system recognizes that I have a call back cancels it and says will connect you with the next rep in a moment. That was 1.75 HOURS AGO!!!!!!!!!!!! Still on hold…While I hold I go thru the DIY help and the instructions are incorrect. Did this 3x. Now I’m trying the community help. Anyone know what I need to do? I’m about to cancel ALL LINES  on my business account over this.

0
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5 months ago
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jeffballmaineFirst activity
asked in Devices and orders

trying to get a delivery of my phone to a new address

trying to get a delivery of my phone to a new address because no one is at home address during the day…   

2
syaoran
Pillar
6 months ago
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RichardAFirst activity
asked in Devices and orders

FX2000 with Static IP Address

I had a data hotspot and static IP for many years with Sprint.  I’ve been trying since June to get there on T-Mobile.  Has anyone succeeded in implementing a TM business line, an FX2000. a static IP and port forwarding?  Latest problem was the TM “business filter”.  Still having FX2000 connection problems and I’m not to the port forwarding stuff yet.Any experience out there?

0
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6 months ago
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maxowonoFirst activity
asked in Devices and orders

My site is not shown responsive on iphone 14 safari

My problem is my site is not shown responsive on only iPhone 14 safari please anyone in the community guide me about how to I fix this errorsite: https://pressublimation.com/thanks

2
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7 months ago
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donwonFirst activity
asked in Devices and orders

What is a 3amp USB-C?

 

3
gramps28
Pillar
1 year ago
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bbzjmnclbFirst activity
asked in Devices and orders

Pre order Iphone 14

I order iPhone 14 pro max-256gb color of silver on sept 12 and it took so long to deliver my order it’s say 3months before they delivered my order and i hate it.

1
gramps28
Pillar
8 months ago
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AmyW92First activity
asked in Devices and orders

Forgot to include Trade in reciept with my Phone

Hi,  I recently traded in my old iPhone for an upgrade & packaged up my old phone and sent it back to the address with the shipping label provided, however, I forgot to include the reciept that goes in the package with my phone information. (IMEI etc) Will this affect my trade in? Can assurant figure out the phone/account based on the tracking ID or RMA # provided? Thank you, 

2
syaoran
Pillar
16 days ago
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VirtualDataBaseFirst activity
asked in Devices and orders

New sync up drive

Just got a 3rd device but it fails to add. Says device not found… Of course a call in is useless… any advise?

2
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11 months ago
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Powersanna40First activity
asked in Devices and orders

How many ports are supposed to be ooen on my tmobile internet modem and if only a few there r like 50 open on mine and i want to know how to close them off

I have a hacking b$_&- that won't leave me alone and she has opened over 50 ports on my TMobile internet modem and I'm wanting to know how can I close all of them except for the necessary one I absolutely need

2
iTinkeralot
Pillar
7 months ago
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Cc0616First activity
posted in Devices and orders

ORDER PHONE NOT RECIEVED

So I ordered an iphone 13 pro max on July 19, 2022, paid 15$ extra to get it shipped the next day but havent received it until now August 26, 2022. So I cancelled it after 2 weeks (around August 5,2022) and tmobile said they will refund my money so I DECIDED TO BUY ONE IN STORE. Now, UPS said that my online order was lost, BUT TMOBILE HAVEN’T REFUNDED MY MONEY YET CUZ “ITS STILL UNDER INVESTIGATION”. Like seriously? Is it my fault that the carrier lost my phone? Now its already been a month, havent get my refund yet AND YOU GUYS ARE CHARGING ME FOR THE MONTHLY SERVICE OF THAT PHONE THAT I NEVER GET? SERIOUSLY THOUGH? 

0
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9 months ago
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JeztinFirst activity
asked in Devices and orders

eSim / Montenegro error

Hello all, I am travelling to Montenegro tomorrow, purchased an eSim through T mobile Montenegro website. The money is deducted from the card but haven’t received any mail or details. I didn’t make a login that time but have the proof in bank app. How can I receive my eSim QR code or contact customer service as of sunday today?It would be great help if anyone can direct me

2
J
3 months ago
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