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Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

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980 Discussions

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BobbeeVFirst activity

asked in Gateways and devices

How to Add Permissions in Iphone Settings?

I’m trying to use Home Internet app. I can’t get past that vague error. What permissions? Where are they!

2 months ago

taylorgtrFirst activity

asked in Gateways and devices

G4SE rebooting nightly

My G4SE Gateway is rebooting every night around 9:30PM EDT. There doesn’t seem to be any schedule setting in the app, or on the modem itself. Is there a setting that I’m missing?

19 days ago

ddoug1First activity

asked in Gateways and devices

Just4chaseFirst activity

asked in Gateways and devices

viewing devices connectee to gateway

Everytime I go to view device on my WiFi, it’s giving me either an error code or it’s taking a millennia to load. I just wanna restrict WiFi on one device but it’s not even letting me get that far anymore

2 months ago

9098512273First activity

posted in Gateways and devices

5G Internet

Hi, I had TMobile internet for about a year. I ended the connection last Dec 8. My observation are if you are really close to a T TMobile cell tower it is fasst. My tower was literally across the street. When I moved it was OK but nothing at all like at the first location and we were up on a hill 400 feet above the landscape. It took 4 attempts to obtain a device that worked. Each time it would work for a week then fizzle out. I had read online that an older unit worked better and finally as able to get one. Never had an issue with that one. However when I quit using the %G internet I took the equipment back to the same store where I purchased it and told them CANCEL this unit and the associated phone number. That was Dec 8, 2024. Today, 2-25-24 it is still on my bill as “suspended” and I was still being charged $40 a month. Reminds me of AOL in the late 1990;a where AOL would not allow you to quit. They just kept charging and charging and charging. The difference here

2 months ago

Chuckc1First activity

asked in Gateways and devices

SIM003 error on new 5g gateway

First time trying T-mobile. Got the 5g Home Internet gateway (White rectangle unit) and it has been constantly restarting every 10-20 minutes and throwing a SIM003 error. Not a good way to start our relationship, at all. Is this a common problem or did I get a POS unit or SIM?

15 days ago

Hi.Helper Level 1

asked in Gateways and devices

Failed emailed SMS (?RCS) message

An emailed SMS (?RCS) message that I'd sent to myself at ...@tomail.net bounced back to me w/the error message, "The response was: DNS Error: DNS type 'mx' lookup of tomail.net responded with code NOERROR DNS type 'aaaa' lookup of localhost. responded with code NXDOMAIN DNS type 'a' lookup of localhost. responded with code NXDOMAIN". Yet, I get emailed SMS (?RCS) messages to my # all the time. What gives?

2 months ago

Bunny5442Novice

asked in Gateways and devices

mobile internet

There's no display on my mobile box is there anything I can do

2 months ago

BeckyHFirst activity

asked in Gateways and devices

Ethernet Cable

I have my gateway internet hooked to my smart tv with an ethernet cable. This cable was provided by tmobile in my gateway box. My smart tv has started displaying a message that my ethernet cable is not connected. It will drop the internet for a few minutes and then reconnect. I have replaced this cable and it still keeps dropping service. Any ideas on what to try next? Thanks!

2 months ago

PepeChepeFirst activity

asked in Gateways and devices

Wireless connection slows boot time on windows 10.

I discovered this issue about 6 months ago. Accidentally, I unplugged the black T-Mobile wireless internet, and my pc booted within 7 seconds. Then, I powered the T-Mobile box back, and it was when I realized that something is happening. It took about 3-5 minutes to fully boot, and I experimented several times to see if I discovered the issue. So far, no luck. Anybody facing the same issue. I repeat, it only slows when I am connected to the T-Mobile WiFi.

14 days ago

Mrb1953First activity

asked in Gateways and devices

replace Nokia 5G21 with a G4SE

We have a Nokia 5G21 which periodically shuts off and has to be unplugged and rebooted. Is a G4SE modem available for a replacement?

2 months ago

KryysgeeFirst activity

asked in Gateways and devices

how do i set a time limit for screen time

Is there a way to set up a time limit for screen time for gaming devices on T-Mobile home Wi-Fi?

2 months ago

WiseAriesFirst activity

asked in Gateways and devices

Gateway hotspot

How do I get more mb or gb for gateway hotspot??

13 days ago

DonovanFirst activity

asked in Gateways and devices

constant buffering on tv streaming

My gateway connection shows very good but when I'm streaming on TV (Pluto TV) it constantly buffers. How can I fix this annoying problem?

11 days ago

Hotrodder1968First activity

asked in Gateways and devices

T-Mobile newest 5g gateway

Just want to help out fellow T-Mobile home internet usersif you have trouble connecting the factory settings are set to aes2 & 3 switch it to just aes &2 or whatever those letters are for the security partafter I did that then the Xbox connectedim getting over 450mb speeds during the day and 7 upload but after 8pm some reason it slows to around 120mb

1 month ago

Hotrodder1968First activity

posted in Gateways and devices

T-Mobile newest 5g gateway

1 month ago

SandyMikeRookie

asked in Gateways and devices

EERO 6+ Mesh System

I have been in my 14 day free trial for a week now.I have not seen any issues at all with the connectivity to the tower.I have added an eero 6+ two node mesh system. (main node hardwired to the gateway)It was a bit confusing to setup (completely my fault)I thought I would turn off the wireless SSID on the TM gateway by using the android app “hint”.After that I could not setup the eero device.I’m not sure if I needed to but I then did a factory reset of the TM gateway, went completely through the initial setup on the TM gateway, then was able to add my eero devices.I currently have two seperate WIFI SSID (one on the gateway, and one on the eero)Everything is currently connected to one of my eero nodes SSID.All of this is to ask:At this point can I just leave the gateway SSID? or should I go back into the “Hint” app and disable the wireless on the TM gateway? Is there anything wrong with having two seperate wifi networks?Would I loose any speed or connectivity by having two SSIDs? TIAMik

27 days ago

des13nNovice

asked in Gateways and devices

Devices

Why can't we rename devices that are connected to the 5G Gateway ip?

27 days ago

phishfood420First activity

posted in Gateways and devices

Sagemcom uses entire IP range for DHCP any fixes?

Okay this is silly. I have multiple devices that I would prefer a static IP address on (printer, NAS) and the Sagemcom device is assigning DHCP from like 12.2 all the way to 12.254 as far as I can tell. Any solutions to this?

2 months ago

Fr0zen420First activity

asked in Gateways and devices

T-Mobile home internet error code 1200

I downloaded the T-Mobile home internet app and I’m connected to its Wi-Fi and am able to go to 192.168.12.1 but when I open the app and try to use it to set it up it says “Uh Oh - your internet app lost connection with your 5g wi-fi gateway gateway and needs to restart. Error code: 1200” and gives me the option to restart the app but nothing changes. Any help would be appreciated.

1 month ago

TheNewGuyFirst activity

asked in Gateways and devices

T-Mobile 5G Gateway (G4AR or G4SE) question

I just received a new T-Mobile 5G Gateway (G4AR or G4SE) & it’s been working fine.Is there a way that I can login to the ‘admin’ account & access admin functions WITHOUT using the ‘T-Mobile Internet app’?I’d like to do this using my PC.TIA,

1 month ago

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