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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3050 Discussions
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JZornFirst activity
asked in Troubleshooting
Home Internet Port Forwarding

I previously had Spectrum internet using a mesh network router system like the Eero (but the I have bought in 2014 called a Luma is no longer in business.  I use it with a TabloTV device to view my antenna TV remotely when we travel.  I switched to T-Mobile home internet in January and all is good except I can no longer remotely access my TabloTV.  The Port forwarding settings that I have used for 10 years when I had Spectrum no longer work.  I assume the T-Mobile home internet is the culprit but don’t see a way to solve the problem, any one have an success using TabloTV remotely?

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J
19 days ago
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mhdjrFirst activity
asked in Gateways and devices
WHY punish good customers?

Why is T-Mobile so concerned about using the Internet tower wherever they want? It uses it’s own number, and people are paying for the service.  Customers have a phone account and pay for this account. Why make it difficult on your good customers.

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M
19 days ago
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Domo CHelper Level 1
asked in Gateways and devices
Trouble With Wi-Fi Mesh Access Point

I just got the new Tmobile  5G Gateway wifi router. It also came with a Wi-Fi Mesh Accest Point. The Gateway is working great, when I tried to connect the Wi-Fi Mesh Extender it gave me messages that it wouldn't connect, I then tried connecting using the provided LAN cable and it still failed as per the message on my phone. I went out and left it connected and somehow the extender turned green which is the indicator that it is supposed to be connected and working. My problem is I don't see the mesh extender anywhere on any of my devices when I pull up available WIFI in my house. Is this normal for it not to show up? Is it hidden or suing the same name as the Gateway? Does anyone have it showing and what would it come up as?

2
D
20 days ago
1
1dDSAfasg4First activity
asked in Troubleshooting
Slow WiFi On 5G Gateway But Not On A Connected Router WiFi

We use the new 5G home internet gateway (the black box with the small screen on side) and the WiFi on the gateway is slower only for my computer. Does anyone know what could cause this weird issue? here are the details:The speed increases when I switch the WiFi to an older router compared to gateway, 230 Mbps vs 16 Mbps. The old router is connected to the T-Mobile 5g gateway. Speed increases to 200+ Mbps with a wired connection. Does not seems to affect the other devices on the google internet speed test. Computer has a 802.11ac network adapter which is fine. The WiFi frequency is on automatic. This was never an issue with the old silver trash can (it was adorable and functional).I have called T-Mobile support to asks what the issue could be but the person didn’t understand and repeatedly told me to power cycle to gateway (which didn’t work).

2
N
21 days ago
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BmorunningFirst activity
asked in Gateways and devices
Just received my 5G gateway and kind of sad

I just setup my 5G gateway (G4SE)and I am just very sad on the access to features it has. Well i should say a huge lack of features. I have my own gear for routing with mesh Wi-Fi that works perfectly. The huge downside is that you cant put this thing in bypass or pass threw mode. So if i do use it on my network i will get a double NAT and that sucks!!! In this world today you would think that even the cheapest gateways/modems would have bypass mode. The speed are good so far 200-280 dl 5-20 up. latency is better then my Starlink so the son would be happy for gaming.Is there anything that can be done?

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23 days ago
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afoster1971Novice
asked in Gateways and devices
Does T-Mobile have any plans to expose advanced settings on their gateways?

 Is anyone able to provide a timeline for T-Mobile providing access to advanced router settings? (You know, the ones virtually all other ISPs provide)Currently T-Mobile’s home internet solution does not allow users to:Manage DNS settings Manage DHCP (IP addresses for client machines) Use any subnet other than 192.168.12.x connected directly to the gateway Put the gateway into bridge mode - this results in double network address translation (NAT) that breaks services like port forwarding and VPN Specify the channel to be used for wireless SSIDs (neither 2.4 nor 5Ghz)It would be really nice to know if T-Mobile has any intention of ever resolving these issues. Until they do, users will continue to be frustrated with just how inflexible and limiting the T-Mobile home internet solution actually is compared to other ISPs. When you factor in that most users get 150/30Mbps as average bandwidth, T-Mobile’s low cost is actually not that low - most ISPs will provide 400/35Mbps for just a few doll

1
syaoran
Pillar
24 days ago
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alsionNovice
asked in Troubleshooting
Home internet wifi constantly dropping signal

I signed up for residential internet last week and set up the gateway last Thursday. Friday was a slow work day, but I did not notice any problems. Over the weekend streamed movies and shows without issue. This morning I started work at 8:30 am. It is now 11:15 am and the WiFi signal has dropped 9 times. It is impossible to get any work done. Have reset the gateway, no change. Having some big regrets. Wondering if I should try connecting to a router before I give up (or get fired). 

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A
26 days ago
A
alsionNovice
asked in Troubleshooting
Home internet wifi keeps dropping

I signed up for residential internet last week and set up the gateway last Thursday. Friday was a slow work day, but I did not notice any problems. Over the weekend streamed movies and shows without issue. This morning I started work at 8:30 am. It is now 11:15 am and the WiFi signal has dropped 9 times. It is impossible to get any work done. Have reset the gateway, no change. Having some big regrets. Wondering if I should try connecting to a router before I give up (or get fired). 

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26 days ago
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Maggie May12Rookie
asked in Gateways and devices
Any ideas on what I should do? I can’t believe the service I have received.

i’m going to not bore everyone with the details of the terrible customer service I have received, but I’m looking for some advice on what to do. I’ve read stories in the community about people who have experienced similar situations but again no path forward. I ordered online a home Internet gateway device. Well, I should say I attempted to order online, but apparently they’re site isn’t, capable of handling the full transaction so I was automatically transferred to a chat after lengthy online conversation, repeating everything I did in the self-service, I was told I would receive the gateway device in a couple days. Well I did and I was so excited because I’m out in the country and we don’t have any kind of cable or fiber optic available. my device came and I went to set it up, but immediately ran into problems. I couldn’t get logged into the app account because I didn’t have a phone number again very long story short apparently the Sim card that was preloaded in the device was faulty

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23 days ago
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Atf291First activity
asked in Troubleshooting
mesh access point

So I just got the 5g home internet I’m trying to get the mesh access point to connect. I have excellent bars but the WiFi won’t reach my entire house. I’ve tried to reset my router and mesh point. When promoted it won’t connect via WiFi or Ethernet. On the t life app there’s no tab for devices or to click to add new mesh access point. It only stays solid white. I don’t know what else to do. Thoughts?

2
Z
17 days ago
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AimaNovice
asked in Gateways and devices
tmobile gateway connection no internet

I've had the tmobile gateway for a while as I am usually on the move and it's pretty great to be slightly mobile with it however I upgraded to their newest gateway since then I have not been able to connect to the internet via my PC I've went through 4 hours of troubleshooting and If I am unable to figure this out I'm probably going to cancel the wifi services for tmobile (I'm connected to the internet through my computer and it says that the connection is secured however I cannot search anything up run any applications that require wifi etc) 

2
N
28 days ago
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EMcCrutcheon1037Novice
asked in Troubleshooting
Surface Pro will not connect to my hotspot

Has anyone else had this problem. My T-Mobile Hotspot won’t connect to my Microsoft Surface Pro Tablet.  Why? and How do I fix it ?

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E
28 days ago
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drdcrobinsonRookie
asked in Gateways and devices
how to add external drive gateway

I have aT-Mobile 5G Gateway (G4AR & G4SE)and want to add a SanDisk 1TB drive via the USB-C LAN port. I plugged it in, but I cannot see it. What’s the next step?

10
Z
22 hours ago
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drdcrobinsonRookie
asked in Gateways and devices
add external drive to T-Mobile 5G Gateway (G4AR & G4SE) via USB-C LAN port

I have the white T-mobile gatewayT-Mobile 5G Gateway (G4AR & G4SE)and want to add a SanDisk 1TB drive via the USB-C LAN port. I plugged it in, but I cannot see it. What’s the next step?

0
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28 days ago
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gZebowFirst activity
asked in Gateways and devices
Amazon Firestick streaming error for Netflix, Prime and Disney

I have t-mobile business internet.I am able to connect to Disney, Netflix, and Prime via a computer.When using a Firestick or Smart TV, I can connect and choose a movie on these services, but then get a 5001 error message of streaming not available or a took too long to connect.I’m not finding anywhere to open a port in the T Life app.  Where can you manage different sites?Any suggestions appreciated.

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29 days ago
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SnooooopySpeaker
asked in Plans and Services
Does Internet Price Go Up If You No Longer Have A Cell Phone?

I’ve had a T-Mobile cell phone for decades and I’m sick and tired of cell phones and texting. (I also don’t travel.) I’m seriously considering getting a Cox landline for $20. The house is already wired for that.  Question for those who got rid of a T-Mobile phone after getting the internet--did you internet monthly bill increase? I could get Cox internet for $50 a month, but I really do like T-Mobile internet.  I really do like T-Mobile phone service, and have never had a problem with it, but I am sick and tired of cell phones, and could save over $25 a month with a landline.

2
S
29 days ago
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tell-me-yFirst activity
asked in Gateways and devices
WARNING!!! Aug 8, 2024 - Potential Flaws in G4AR 5G Gateway Firmware Update v1.00.09 Related to External Antenna Use

T-Mobile has recently updated the TMO-G4AR 5G Gateway firmware from v1.00.02 to v1.00.09.  Firmware updates are automatically performed between the hours of 1:00 am and 3:00 am and occur at different times in different regions over a period of weeks or months.  I cannot confirm the exact date my firmware was switched from v1.00.02 to v1.00.09 but based on extremely poor performance of my internet connection suddenly beginning on or about July 21, 2024, I would say that's when the firmware was updated.  My first assumption was that the tower serving my internet connection was undergoing maintenance or improvements.   My T-Mobile internet service began in November 2023.  My location is near the bottom of a foothill canyon with sloping hillsides obscuring direct line of site to T-Mobile service towers.  It was absolutely necessary to install a several-hundred-dollar external 4G/5G internet antenna which provided sufficient T-Mobile 5G 2-bar (weak) reception at my location.  The 2-bar 5G r

2
R
2 days ago
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bobhill1946First activity
asked in Gateways and devices
How to enable and disable my networks on Home Internet

I have my Home Internet setup with both 5g and 2.4g networks. I only will need the 2.4g rarely for one appliance that I might use occasionally. How can I easily turn on and off my 2.4g network without having to delete and add it each time. It seems to slow don't my 5g when the 2.4g network is available. Is there an enable and disable switch somewhere available in T-Life that I don't know about?

2
P
29 days ago
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Casteel1024First activity
asked in Plans and Services
remove

Hi I have five lines and I want to remove three of them how do I do that 

1
gramps28
Pillar
30 days ago
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mrporshaNovice
asked in Gateways and devices
how do i delete mesh from app

how do i delete mesh from t lite app? The mesh doesn't work and I want to delete it from the app. I've since got a new mesh from tmobile. Thanks Michael 😊 

1
J
1 month ago
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HarleysMomFirst activity
asked in Gateways and devices
Gateway Question re: 5ghz & 2.5

So, I have the 5G Gateway with the 2.4 & 5 ghz bands.  I am trying to change it to only use 5 ghz since 2.4 is extremely slow.  It says it is saved but keeps reverting back.  Is there a way to change it permanently?  

0
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1 month ago
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DonnaJ17171Novice
asked in Gateways and devices
Access Point Question

Curious.. I see two devices are connected to my Mesh access point and they have a better connection. Is it possible to shuffle  between a mesh connection and the router? Example, my work computer is connected to the gateway although I am way closer to the access point. 

0
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1 month ago
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Chelle18First activity
asked in Gateways and devices
home internet

My home internet keeps going on and off by itself and it’s no where near anything just suiting in my window seal. 

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1 month ago
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Franko2424First activity
asked in Gateways and devices
Fire tv 50 inch home internet promo

I made contact with T mobile customer service 4 times. i was able to verify my compliance with activation & promotion requirements. all paperwork completed corrected. was told to contact amazon directly for tv delivery but no way to contact them. This promotion should take place automatically. so its been 6 months. I believe this was a scam from T mobile get people signed up home internet. customer should not be begging retailer for tv promotion. Buy beware from promotions any company. ..Good luck looks like they will never deliver this promo. never again I will  consider changing  Internet company.    

1
J
1 month ago
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Samsez22Novice
asked in Gateways and devices
Disable on board wifi

How do I disable the onboard wifi in my T-Mobile router? I have a Unifi Wifi system, and I want to reduce other signals.

1
copz1998
1 month ago
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