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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3050 Discussions
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Eganm601First activity
asked in Troubleshooting
Return Internet Gateway

I canceled my internet service due to having no connection but was not given any instructions on what to do with Gateway Device. Recently got a bill for $370 for a no-return on the Gateway device. I have tried multiple times to call in but get put on hold for hours and no one ever answers. How do I go about getting a return label?

4
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1 year ago
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flatcreekFirst activity
asked in Troubleshooting
Banking softward

I’m using T-Mobile 5G home internet. For several months it has been nearly impossible to access either of two bank accounts that I have that use Jack Henry banking software.  I’ve checked with the banks and they say there is no problem on their end.  The thing is, this involves two different banks. I put in my user id and password and get an error message.  Frustrated.I was wondering if anyone else has had this problem.

1
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1 year ago
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EdmundgFirst activity
asked in Troubleshooting
wps button

can I get a router with a wps button from t mobile

2
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1 year ago
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Jeff_n_MariluFirst activity
asked in Troubleshooting
Arcadyan KVD21 5G internet device will never connect to 5G tower

My cell phone and my Arcadyan KVD21 are sitting next to each other.  The cell phone shows a connection to a 5G tower with 3 bars.  The Arcadyan KVD21 always shows a 4G, 3-bar connection.  The speedtest for them shows the Arcadyan KVD21 at about 1/3 to  ½  the speed on the cell phone. How do I get the Arcadyan KVD21 device to connect to the same 5G tower as the cell phone? 

6
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1 year ago
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PaulMFirst activity
asked in Gateways and devices
WIFI Channels

For the home internet service. What are the wifi channels it's operating on? 

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iTinkeralot
Pillar
1 year ago
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T-moWifiUSERLearner
asked in Troubleshooting
High-Speed Internet Gateway does not work with some apps on T-mobile Home Wifi Internet

I don’t know if anybody can help. Encountered a few deal breaking moments with T-mobile Home Wifi internet.I get a whopping 100-235mbps with my High-Speed Internet Gateway but it prevents full access to apps causing extreme lag spikes, pages not loading and video not playing with Amazon Prime Video (on PS4 and on Amazon Fire Stick 4k), TD Ameritrade trading platform for Windows 10, and to a lesser extent apps like Epic Games on PCI also have T-vision TV package, that works fine. So does Netflix.Epic games was able to be fixed once telling PC to use Google DNS 8.8.8.8. and 8.8.4.4. respectively.I had to use Nord VPN to get TD Ameritrade to function correctly without freezing at times, DNS change did not work here.Amazon prime video is still a no go, constantly stops and takes a long time to load again only to stop again. DNS change also did not resolve the issue. It should still work with Nord VPN because it bypasses all T-Mobile filters, but I did not buy T-mobile Home WiFi internet to

21
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1 year ago
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KingKev808First activity
asked in Plans and Services
T-Mobile Home Internet Can't Access Certain Sites/Cloud Services

Pasadena, CA - As of yesterday (11/9/2022) morning, I wasn’t able to access certain websites/cloud (e.g. Ring.com, Alexa, a host of various work-related cloud-based services).  Spent over an hour with T-Mobile’s “tactical” support team in the Philippines going over reams of canned and iterative checklist/questions only to get “...other people are calling about the same issues...so sorry...bye for now...”.The websites/cloud services work just fine when using my phone’s hotspot via AT&T.(1) Are others in or around my area experiencing the same?(2) Is there a way to get partial billing credit for this service interruption?

14
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1 year ago
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jallainFirst activity
asked in Troubleshooting
Arcadyan KVD21 ethernet

I have the Arcadyan gateway whic h seems to work ok for the most part. My issue is the ethernet speed compared to the wireless speed. With wireless I usually get over 100MBS. With ethernet usually the best I can do is rougly 20MBS. No way should wired be slower than wireless. I know it is not my computer as I have not yet cancelled my Xfinity service and I get around 920MBS with Xfinity. Is it the hardware in the Arcadyan or the firmware that T-Mobile is using? And what would be the advantage of slowing down the ethernet ports? I, like a lot of people, only want to plug my existing router into the gateway so I don’t have to reconfigure my home network. T-Mobile support says the only option at this time is a replacement with another Arcadyan. I would like to try the Sagemcom but right now that doesn’t seem to be an option. Thanks for any anelp.

7
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1 year ago
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ZUCETHEMOOSEFirst activity
posted in Troubleshooting
5G gateway

Need to know how to chang it to 5G to 2G

2
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1 year ago
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Kathy MoellerFirst activity
asked in Troubleshooting
trouble ticket

In October T-Mobile canceled my home internet without my permission. I called when got the email asking what's going on. They made me exchange my home internet tried to make me pay an activation fee which I refused and they eventually paid. However the new device has been disconnecting 24/7 constantly refreshing it self for no reason. I had zero issues with my old one. They try to state they are working on the tower near me and that the issue. Why do I pay for service I can't get? I have a trouble ticket which they state the issue would be resolved within 3 business days. It's going on a month I've called T-Mobile several times spoke to several different "experts" who seem to know nothing. How can I view the status of the trouble ticket to see if anything is even being done? When I tried to call in an "expert" stated the only thing they could do is they can suspend my account until it is resolved, ok umm how does that help me at all? And the fact that it could be months before tower is

1
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1 year ago
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PopcorndinoFirst activity
asked in Troubleshooting
Cant access certain sites.

I have the white 4g box for internet and around midnight it rebooted itself and I can't access a lot of websites. Can't get on Reddit,twitch or thingiverse for 3d models. Smart tv won't work for Netflix but will for Hulu. YouTube works fine. Any help would be appreciated.

6
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1 year ago
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christheuserFirst activity
asked in Troubleshooting
routes missing in backhaul network

Tmobile did some work on my Cell Tower in Los Angeles at Cole and La Mirada a coulple weeks ago.  Since i’ve had a few wierd outages on 5G Home Intenet service.This morning 11/8/22, all seemed to be working fine, speeds were good, but some services and apps just wouldn’t work.  I narrowed down to services that run on AWS. The same apps, services, and websites fail on my Tmobile cell phone too!  I guess it is on the same cell tower.I went a couple miles away to starbucks…  all works fine on my laptop…  and when my Cell Phone moved to a different cell tower, all worked fine.   Another Cell phone on Verizon all work fine too. How do we get T-Mobile to address this?   The agent was super nice, but she couldn’t do anything more than reboot the router, clear the cache… etc.Is there an engineering group that can look and see the work history?  Check the BGP routing tables? Etc?

1
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1 year ago
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chanpingFirst activity
posted in Troubleshooting
Anyone having a hard time connecting to chinese website ? T-mobile home interenet

Anyone having a hard time connecting to  major chinese website ? for example , www.baidu.com (is similar to google ) , www.taobao.com (same company as aliexpress) . i also having diffcult time connecting to other chinese website . ever  since 1am last night , some of the website outside of US, I been having hard time connecting to it and for those game that i played also had the same issues

1
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1 year ago
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PinkkatFirst activity
asked in Troubleshooting
Internet Randomly Drops😡

I see it isn't just me who is having issue with T-Mobile's Home Internet service.  My wifi randomly drops throughout the day everyday.  I've contacted customer service numerous times.  We've done all the trouble shooting steps, and customer service has done whatever testing they do.  They say everything is working fine 🤷 I've connected my TV using my cellphone's mobile hotspot and it works great.  It's so annoying.

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iTinkeralot
Pillar
1 year ago
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NWA_MBRookie
posted in Troubleshooting
Packet loss on T Mobile Home Internet

High loss graph line = T MOBILE Home InternetLow loss graph line = AT&T aDSL (circa 2001 buildout) Any other T-Mobile Home Internet subscribers having issues --- since October 10?

1
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1 year ago
MisterK
MisterKHelper Level 1
posted in Troubleshooting
Two weeks with our new Sagemcom Fast 5688W Gateway.

We started our Home Internet service with the Nokia round trash can (rightfully named). I had two of those. Both responded the same way. The Nokia gateway was fast but would lose its connection about once a day on average. Then, being ever so hopeful, we switched to the Arc Gateway. It was much better not losing its connection, but it was slow, and all of our streaming TVs buffered all of the time. I had that one replaced with another Arc, same problems. Two weeks ago I went to the local T-Mobile store and switch out my Arc square trashcan for the NEW Sagemcom gateway. Praying this was FINALLY the solution. Sadly, it is not. I had high hopes. It is fast like the Nokia, but it also loses its connection often. On the plus side, it eventually reconnects by itself most of the time. The other thing about the 5G Home Internet that drives me crazy is it seems that T-Mobile is constantly messing around with the signal from the tower nearest me. I'm not EVER going back to cable, but really for

8
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1 year ago
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jlegatoFirst activity
asked in Gateways and devices
internet security key

to connect my WIFI to my t mobile internet, it says for me to enter my network security key what and where do i get the key?

8
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1 year ago
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ctp722First activity
asked in Troubleshooting
T Mobile Internet and Cell Signal

I am a new customer of T mobile home internet and cell phone service. The internet works great, and the phone service works great independently.  However when I’m connected to the wifi I will lose my cell signal and cannot get SMS text messages or calls. The wifi works fine on any other device except mine and my wife’s iphone 13.This behavior does not happen on other wifi networks ONLY the tmobile wifi modem 

2
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1 year ago
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BlueYoshTVFirst activity
asked in Troubleshooting
why is there no email i can contact instead of using phone?

I have a question about a recent order and why it was never shipped to me or it was and then got returned for some reason?

2
gramps28
Pillar
1 year ago
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greg21111Learner
asked in Troubleshooting
My tmobile cell tower is overloading my router settings to make it worse

I just got this tmobile home internet last monday and for two days it was amazing and then someone started messing with the settings to make it worse by alot. One thing they did was change the TCP so any new connection starts out with a very slow download and then it ramps up to better speeds, i can only get full speeds on a download service like steam now, webpages use next to no download speed and if you have auto quality enabled or you can’t choose a video quality for a video, all videos on computer and TV start out at like 160p and then go up to 720p or more after a while. Next they keep overloading my router settings to force me on to other bands and to slow down my speeds the speed test pings are in the 180s, and they over amplify the sinr it was normaly 12-15 for days and they overload it to 40 to make it slower i was getting 168 mbps downloads maxed with a 70 ping, now its around 100mbps but the pings and the TCP ramp up change really degrade quality of the internetthe cell tow

18
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1 year ago
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JBluntRookie
asked in Troubleshooting
Why is my device needing to be re-started multiple times per day to stay connected?

I cannot keep a connection. I am having to restart my device multiple times per day. Would an upgrade to a newer device help? When might the newer devices be available for those already having an accout. I am still using the original retangular white box. 

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iTinkeralot
Pillar
1 year ago
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hadtopickanameRookie
asked in Troubleshooting
UDP port 4021 tmobile VS my alarm server...

It is unlikely the T-Mobile is blocking at the network level so it wouldbe related to the router itself. The Envisalink uses UDP port 4021 forcommunication so the router is blocking that port, possibly over UDPonly. This may be in effort to block VPN usage or possible Bittorrentservices as both use UDP on non-standard ports.  This is the response from my alarm server module manufacture.. I have had t moible for 3 months at 2 seperate properties with 2 different gateways..and everthing was working fine up until a week ago.. they must of done a update and now I cannot communicate  with either alarm module  

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iTinkeralot
Pillar
1 year ago
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greg21111Learner
asked in Troubleshooting
i have been getting very slow downloads ramp up but good speed tests for weeks

2 days after i got tmobile home internet my settings went from fantastic to pretty lackluster and its been that way nearly 3weeks ago, everything was fine when i first got it then someone changed the settings now its a real pain to use. I will report a good speed test but i never get it for anything, there is a incredibly long ramp up for downloads http, https, downloads, and ping is now doubled it went from 60-70 to 160 and its an issue now. downloads start as like as low as 100k or 600k and very slowly ramp up to speed and it is really annoying and not a good product, and this is applied to everything except a download manager like steam, ubisoft. or speedtest everything else is really really slow with a download ramp up.On cloudflare.com they have a speed test for small files it reports what i have noticed using my bandwidth trackers any where from 100k to 600k starting out and a very slow ramp up. Sometimes when i go to download something it will go really fast then cancel ill resu

1
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1 year ago
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u005mmFirst activity
asked in Troubleshooting
reward fraud

how many phone calls does it take to get the $50 rebate promised in the reward promotion for getting home internet?

2
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1 year ago
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dadownFirst activity
asked in Gateways and devices
Mesh Wi-Fi 6 System

On the new grey 5G home internet box, when you connect to its web page (typically http://192.168.12.1/), on the Overview screen, under the Devices panel, one of the items listed is “Mesh Wi-Fi 6 System”, just above “Wireless” and “Ethenet”. This implies a third way of networking devices (it currently says 0 connected). I have a Deco Wi-Fi 6 mesh router and was wondering if they could be interconnected by something other than an ethnet cable. Is this something that is currently implemented or is it just a planned feature for a future expansion?On their product page (https://www.t-mobile.com/isp/gateway) where it lists device features, it also says “Mesh expandable    Yes”, but I haven’t found any details about this in the documentation.

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1 year ago
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