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  • 624 Replies

118 Discussions

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jacyFirst activity
posted in Just for fun

Experience with T-Mobile customer service

Hello Matthew Staneff, Callie Field,For those reading this post it is important for them to know the executives behind the poor customer service you are all receiving.Please contact the below listed persons concerning your experience with T-Mobile customer service.I am emailing you today to inform you of the experience I have with T-Mobile.I was a 30+ year Verizon customer.I transferred to T-Mobile with 3 lines for $90.00 including Netflix on us (Veteran Plan).Shortly after switching we went for a road trip 5 minutes away from our house my wife informed me she had no service.My wife returned to Verizon and my Aunt (3rd) line could not operate her phone because of her age.I contacted customer service and was told they could give me a plan for $45.00 and included Netflix if I were to stay with T-Mobile.Every month I have to call customer service to get the $45.00 honored and beg for the Netflix. They just take $5.00 each month.This past time they tried to get me to settle for a lower pla

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1 year ago
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3flightsrecordsFirst activity
posted in Just for fun

Problems connecting with Roblox?

Has anyone else had issues connecting to Roblox via the 5G home internet recently? We had no issues for the first week but two nights ago starting having problems. My son connects to the Roblox app on an iPad running the latest IOS (15 something).

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1 year ago
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fitzNovice
posted in Just for fun

looking for someone working here

looking for jennica

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gramps28
Pillar
1 year ago
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rjlivingNovice
posted in Just for fun

Vaccine mandate

I see you are forcing a medical mandate that is unconstitutional deemed by SCOTUS…. I will not do business with a company that forces their employees to loose their jobs over A  Vaccine….That does not work  . Your company only gets 75 dollars a month out of me .  That will be 75 dollars to someone else now...

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1 year ago
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MBYNovice
asked in Just for fun

missing phone numbers in messages and calls on usage data

Can anyone help. When some of my friends call or text and some of their numbers or texts are not appearing on my usage logs. Is this possible if the phone or number is encrypted? 

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tidbits
Pillar
1 year ago
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firefox111Rookie
posted in Just for fun

T-Mobile App useless

I have two accounts which are linked to my T-Mobile login: 1 postpaid with 3 lines and 2 prepaid.  When I log in to my T-Mobile account (web or on the App), I have to choose which account I want to manage.  On my T-Mobile app, when I select one of the prepaid accounts, it goes to another screen which asks me to Login! I think I asked this issue with a T-Mo prepaid representative and I believe he said that the App does NOT work for prepaid accounts!  What the heck does the App bother to show the two prepaid accounts to select from if it does not work on those prepaid accounts? This is stupid app.

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1 year ago
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Amina GNovice
posted in Just for fun

T Mobile Experts Rock!

I went to the T Mobile store in Fall River Massachusetts on pleasant st.Paul Sauvageau  was the expert that helped me with my many issues, and he was amazing. He was able to support other members in the process, which I thought was awesome because he was always pleasant, professional, and respectful. I just wanted to say thank you to paul for being their and being great. 

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Community Manager
1 year ago
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TLD110166First activity
asked in Just for fun

On Hold Too Damn Long!

I called to take care of a problem that only affects my phone when I’m at home, and was on hold for over an hour! Calls should be answered in 5 minutes or less! 

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1 year ago
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magenta8412365First activity
asked in Just for fun

AJALBU

How can I retrieve my 2 lines from a prepaid plan after t mobile disconnected them without any apparent reason.My wife opened a two line account and we wanted to transfer these lines to our new account. how do I retrieve those lines

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syaoran
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1 year ago
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PaulTienNovice
asked in Just for fun

How can I send a message to T-Mobile career recuiter?

I’m trying to find out how  I send a message to T-Mobile career recruiter to let him/her know that I have an employee referral?

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Community Manager
1 year ago
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magenta10556199First activity
asked in Just for fun

Certain texts not coming through DIGITS app?

If some website is trying to verify a cell number, those texts don't happen? No trouble receiving actual texts. I've just noticed that identity confirmation texts do not come through.Is this a known issue? Any fixes?

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1 year ago
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Community Manager
HeavenMCommunity Manager
posted in Just for fun

Labor day weekend

With Labor Day coming up, a lot of us are getting an extra day off from the hustle and bustle. I am curious what y’all like to do during long weekends?

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Community Manager
1 year ago
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redeagle717Novice
asked in Just for fun

Missed call from usage log

Please explain why a call that came to my IPhone 12 and was marked as a Missed Call (red text) and was check marked as being received by the TMobile carrier, is not showing up in the Usage log? I need an official record for a court proceeding from you.

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1 year ago
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CynthiaMcCreaNovice
asked in Just for fun

Did get the latest T-Mobile Texting Scam?

SCAM:Great Day T-Mobile organization is giving $1850 award on Covid-19 to all T-Mobile organization clients. You're Eligible to Claim. Answer (YES) to guarantee yours now.Screenshot below with phone number it came from.. 

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Pillar
1 year ago
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Parvin HashemiFirst activity
posted in Just for fun

Mobile App

Why there are so many different mobile apps for T-Mobile?It’s so confusing dude! :(

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drnewcomb
Pillar
1 year ago
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bhmagentaFirst activity
published in Just for fun

Latest Android 10 update on Galaxy S10e causes infinite reboot loop

Yesterday my wife and I were both prompted to update our Galaxy S10e's. We both initiated the update and then we both had the identical issue. Our phones rebooted tens of times until we were presented with the boot screen to try safe mode, delete cache, etc. After trying all of the options without success we were forced to factory reset our phones which has been a huge hassle.Has anybody else had a similar problem? If it was just one phone then I would write it off to the tech gremlins, however, that this issue happened to both of our phones sure seems to point to a big bug in the upgrade.Now it appears T-Mobile pulled the update?

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1 year ago
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BadKitty71Novice
asked in Just for fun

Scam Text Message?

Received the following as a text from (325) 0320-0123.Hello! This is RYAN CARTER from T-Mobile Network Company, We are giving out $3500 to client of our T-Mobile Service for this time of COVID-19 pandemic. Do you utilize T-Mobile Network? If yes text ( YES ) to this number (312) 970-1825 and accept your $3500 ASAP grateful. I deleted and blocked this number. Any next steps?

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gramps28
Pillar
1 year ago
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mr_l84Speaker
posted in Just for fun

What flip phone to get Grandpa?

Grandpa fell in a ditch and ruined his Alcatel Go Flip 2. That phone wasn’t the greatest anyway and we liked his ZTE Cymbal Z320 a lot better.Now there are 4 flip phones available!?TCL Flip Go for $96 SCHOK Flip for $96 Sonim XP3Plus for $210 Sonim XP3Plus (non-camera version) for $210I also tried finding a used ZTE Cymbal Z320 but could only find one that I was sure was the T-Mobile version for almost $77.Trying to choose a phone is a bit difficult to say the least. What is the difference between these other than the price and that one doesn’t have a camera?I mean we don’t care if it has Wi-Fi or a camera or text messaging because he’s not going to use any of that. But how do we know what phone is easy to use? The Alcatel he had was a pain and we would have sent it back if there were another flip phone available at the time. Is there anyway to try these phones? Is there a better alternative?The idea is to put his T-Mobile sim into a phone that works and isn’t a smartphone because he’l

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Pillar
1 year ago
snn_555
Pillar
snn_555Pillar
asked in Just for fun

T-Mobile websites-will they ever be optimized

Every Tmo page except for Support domains, like sales, devices, plans, etc are slow and boggy. This happens with all mobile activity using Safari and Chrome on LG G4, ZTE Zmax Pro and iPhone 7+. On Wi-Fi and LTE. Why?

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TheBigGuy
1 year ago
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Bigd890000Novice
asked in Just for fun

127 text message

Every time I use my voicemail I receive a text message from 127 and when I open it reads like this……// VVM:SYNC:ev=MBU;s=15209099356;c=0. Why?

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drnewcomb
Pillar
1 year ago
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rebelchelleNovice
asked in Just for fun

PROMOTION CODE FOR SWITCHING

Back around May 7, 2022, hubby and I switched to T-Mobile...we were to receive a virtual mastercard of $200 per line...I have tracking numbers, etc. but mine for my number (received the text message back in May), however, I accidentally deleted it)...then hubby sent me his through text and I accidentally deleted that as well...I logged into my account and got the credit card information for his phone, but I cannot locate the one that I had...any help with this would be greatly appreciated.Sincerely,Michelle

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1 year ago
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Mick-MobileNovice
asked in Just for fun

Is there a generic feedback webpage for T-Mobile e.g. t-mobile.com/feedback

I keep coming across lots of little annoyances that simply aren't worth my time to call into customer service for. It would be great if there was a webpage similar to Apple’s feedback page i.e. apple.com/feedback. Does such a thing exist for T-Mobile? If not, somebody should make it!

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1 year ago
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WixavionNovice
asked in Just for fun

Deutsche Telekom building global COVID vaccine verification app

Why is Deutsche Telekom which is the parent company of T-Mobile so interested in tracking human health information?? this is straight out of a communist manifesto checklist. If this Authoritarian regime type control of our information app development is not cancelled and apologized for, I will be cancelling my service of 4 accounts and telling all of my friends and family that they should do the same. https://www.usnews.com/news/technology/articles/2022-02-23/deutsche-telekom-to-build-global-covid-vaccine-verification-app-for-who

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1 year ago
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CallsfailinFranceNovice
asked in Just for fun

France to US calls with global plan failing

Help.  In France on global plan.  Agent who signed me up said from Europe, to call US I only need to dial the number as if in US.  All calls fail.  Have tried the + first and that with various combinations of country code.  Please LMK how to make calls home.  TYVM!

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1 year ago
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texasstevenFirst activity
posted in Just for fun

smaller cell phones

I want a smaller cell phone. I do not understand 4g & 5g or what will be needed as things evolve. I need to be given choices for  smaller cell phone. I do not want one that is 5.5 or 6 inches long. Thanks

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1 year ago
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