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Other Devices

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508 Discussions
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508 Discussions

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Zamboni10First activity

asked in Other Devices

T-Mobile 5G home internet

I picked a home internet 5G last year 9/27/22 but didn’t work well and didn’t have reliable coverage, so we returned it on 10/02/2022. I just noticed that T-Mobile charged me $86.30 on Oct 2022 for set-up and $51.40 every month until July 2023 and then $56.40 from July to now! Total $666.70 On the phone with T-Mobile for the last 45 minutes. Check your bill… My account shows that we have returned the device!

6 months ago

Firecop13First activity

asked in Other Devices

Not all Google contacts are listed. How can this be resolved

Not all of my Google contacts transferred to Digits

6 months ago

username0First activity

asked in Other Devices

T-Mobile Hotspot Devices - can they also be used on other networks?

I would like to use my T-Mobile hotspot device with another sim card while I travel overseas. is this possible? Anyone succeeded with this?

6 months ago

RAYGSOFirst activity

asked in Other Devices

5g cellspot not connecting to internet

On July 28, 2023 my 4g cell spot stopped working after a t mobile customer service rep changed something on my account. I immediately called t mobile about this and they sent me a new 5g cellspot which also doesn’t work. Both cellspots cannot connect to the internet.I called AT&T, my ISP, and made sure the proper ports were open. They are but cellspot still not working. After more than 2 months t mobile has thrown up their hands and said they don’t know what the problem is and I should use wifi calling. Anyone else with this experience or even a solution?

6 months ago

CissydFirst activity

asked in Other Devices

ps4 is dropped

My ps4 is getting dropped from internet connection how do I fix this?

6 months ago

Rupa maryalaFirst activity

posted in Other Devices

l hope pen phone nano sim card needs activation, how to do it?

L hope mini pen phone nano sim t mobile phone needs activationhow do i activate the nano sim, if the phone is not a tmobile product?

6 months ago

DAVEHALL14

asked in Other Devices

Google Digits Importing Contacts Missing Records

I am trying to use the Google Digits app on my laptop. I registered my phone number and tried a few test text messages, and everything seemed fine. Then, I imported all of my Google Contacts into the Google Digits app. However, it is missing many records. I have 249 records in my Google Contacts, and only 152 in my Digits Contacts. I looked at all the missing records in my Google Contacts, and I don’t see anything distinguishing them from the records that were imported successfully. I tried deleting them all and logging out, and starting over, several times. It is the same result every time. Maybe a bug in Google Digits? Is this a new app? It seems like it. It is VERY slow to load even text messages. Please let me know what you think. Thank you.

5 months ago

menzebaFirst activity

asked in Other Devices

5G Hotspot charging issue

I have a TMobile 5G Hotspot and it will not keep a charge and it takes forever to get it completely charged. Has anyone else had this issue? I am on the road and need to have this access but can’t seem to keep a charge long enough to get anything done. Thanks!

6 months ago

Thomas mooreFirst activity

asked in Other Devices

no sim card

No SIM card on Mifi hot spot

6 months ago

ChristyDoodleFirst activity

asked in Other Devices

Galaxy Watch 4 Battery Life

Ever since the software update last week I have had to charge my battery AT LEAST TWICE per DAY!!!I had my watch fully charged at 8:45 this morning and it’s already at 75% (3 ½ hours later). At this rate I will have to fully charge it again before I go to bed.I would LOVE to upgrade to the Galaxy Watch 6, but I am still paying on this one. Is there any way to get an early upgrade without having to pay off this one upfront?

6 months ago

GentlemanJimFirst activity

asked in Other Devices

Windows not finding the printer

I have successfully connected my Brother printer to the internet through my T-Mobile box, but when I try to connect to it on any of my computers (two laptops and a desktop), none of them can find a printer.I dumbed the network down to 2.4 GHz, WPA/WPA/2, TKIP & AES and repeatedly rebooted everything without success.All are showing up as connected devices on the T-Mobile Internet app, but Windows is not finding the printer. I have tried connecting directly using the printer’s IP address, but that doesn’t work either.I talked with T-Mobile Home Internet Support, but after running through things the only suggestions were (1) to delete the printer’s drivers, etc., from the computer and go back through the printer installation (which I did, with no change) or to add a Mesh and try connecting through that.Any suggestion on getting Windows to see the printer that is on the network?I am about ready to jump back to ATT. Lousy customer service and slower speeds, but at least everything conne

6 months ago

ÖauriFirst activity

asked in Other Devices

GoTo Screen Protector Difficulties

The expensive GoTo screen protector I purchased with my new phone rendered the IPhone inoperable, non responsive and the Face ID impossible to set up. The phone works perfectly without it. I am very unhappy after spending over $1000 on it. I really want a screen protector, as I work on a construction site.

6 months ago

GentlemanJimFirst activity

asked in Other Devices

SimpliSafe not finding the internet

I am trying to get my SimpliSafe system connected to the internet through one of my T-Mobile home internet networks. I have the black box and one of the networks set to 2.4 GHz and WPA/WPA2. When I try to connect, the SimpliSafe system sees both networks. I select the one set to 2.4 GHz, but when I try to connect, the SimpliSafe app says that the network is not connected to the internet -- even though it is. Anyone have a solution to suggest for fixing this?

6 months ago

Sbsb711First activity

asked in Other Devices

wgn9 and hulu + live tv

About every 3 days or so, when I tune to wgn9 on Hulu + live tv, I get a 10 second clip of an infomercial that plays on a loop. This only happens on my TCL Roku tv. I have gone through troubleshooting steps each time with a Hulu rep without resolving the issue. They then accelerate it to the next level team who then fixes it. It takes anywhere from 20 minutes to an hour. The last time the rep suggested that I contact T-mobile. Troubleshooting steps included;restarting the Hulu app uninstalling and reinstalling the Hulu app checking the ip address checking the physical address restarting the tvrestarting the T-mobile modem None of these steps work. Is there anything I or T-mobile can do to resolve this?

6 months ago

rwlydayFirst activity

posted in Other Devices

printer connection

Just switched to T-Mobile internet. How do get my wireless HP printer connected without a router?

1 month ago

NatrochaFirst activity

asked in Other Devices

tmobile home internet and mobile hotspot VIZIO TV

For awhile my Vizio tv wasn’t connecting to my hotspot from my phone so I just got the home internet service through T-Mobile thinking it would fix it since I thought the hotspot issue was coming from my phone, but it’s still not connecting even to the home internet box. My hot spot will connect to other devices and my vizio tv will connect to other WiFi networks but not T-Mobile. Any one else having this issue??

1 month ago

PeteChFirst activity

asked in Other Devices

CellSpot setup with Comcast

I am trying to set up a T-Mobile CellSpot. I have Comcast for my internet provider. I am having trouble setting up the ports that need to be opened. If you have a cellspot and are a comcast customer, how did you set up your Xfimity Modem?

6 months ago

Jowanda1012First activity

asked in Other Devices

Cancel Mobile Hot Spot Service Only

I recently moved to a much more congested area in another state near a big city. I need to cancel my Mobile Hot spot because it seldom works without significant buffering or drop-outs. I also have T-Mobile cell phone service which works OK. How do I do this? I currently have a device balance of $119 which I’m willing to pay to simply cancel the subscription plan.Thanks for any help anyone can give...frustrated!

6 months ago

Heavymetal1212First activity

asked in Other Devices

T Mobile Gateway

Have been using for about a year w/o any problems. Lately, pausing, buffering more and more. Now I can sign in on any of my devices. Only my PC which is ethernet cabled.Any help will be appreciated greatly.Thank you in advance

6 months ago

ECONOMYGIRLFirst activity

asked in Other Devices

Poor Tmobile Internet Service at Marina

I have a boat at a marina that has Tmobile internet that I have access to, but streaming my Amazon Fire Stick, it keeps buffering. What can I do for better internet service? Is there something to boost it I could have on the boat?

6 months ago

The BossFirst activity

asked in Other Devices

Privacy separator

How do you access the router admin to disable the privacy separator?

6 months ago

VickiechilFirst activity

asked in Other Devices

I WANT MY NAME OFF MY CALLER ID ON OUT GOING CALLS

I WANT MY NAME OFF MY CALLER ID. I have done every thing I can think of. The only thing left to do is turn off the entire caller id. I’d rather not do that, but I am tired of having my name plastered every where. If someone has any suggestions. I’d appreciate it. Thanks

6 months ago

Wayne1222First activity

asked in Other Devices

hopspot

Why is my t mobile hotspot saying no signal?

7 months ago

jeremy1017First activity

asked in Other Devices

UPnP issues

I was told this Wi-Fi would work really well for Xbox live. So far, I can’t get it to stop lagging. What are my options?

7 months ago

ljs22First activity

asked in Other Devices

Can I use an outlet surge protector with the KVD 21 modem?

I believe I read that you need to plug the modem directly into an outlet, but can the outlet itself have a surge protector? Thanks.

7 months ago

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