Other Devices

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  • 501 Discussions
  • 1,563 Replies

501 Discussions

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YarngirlFirst activity
asked in Other Devices

Promo Code for Blink Security Camera

Signed up yesterday for 5G home internet. How long until I receive the promo code to get the Blink Security Camera for free via Amazon?

5
S
1 month ago
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techhelp1First activity
asked in Other Devices

Roku not connecting to mifi

I have an Alcatel Linkzone 2 mifi on T-mobile.  In the last week all of my Roku devices (Roku2, Roku Express, and 2 Roku TV’s) have stopped connecting.  Before last week they were all working fine. My Rokus will connect to other home internet through other provider, my cell phone (Verizon) hotspot.  But here’s the thing, my laptop, pc, and all of our phones (iphone, moto, kyocera) will connect to the mifi just fine.  My speed with it is currently 17mps.The problem is the carrier says that since it works on my computer, phone, etc. that it’s Roku’s problem.  Roku says since it connects using other internet options it’s the internet’s problem.  I am stuck in a loop here.  I want to be able to use the mifi and cancel my other more expensive internet but can’t do that if I can’t use it for this purpose.I have changed the connection settings to channel 11, max 20mhz, 802.11/b/g/nFactory reset both Roku and mifi, checked for updates (current t-moble mifi version is:MW43TM25)Any ideas? 

3
J
1 year ago
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Mabs2019First activity
asked in Other Devices

Exposing sensitive info during casting/recording

I was going to record my screen, until I received a message that says "Exposing sensitive info during casting/recording." How do I disable this option so that I can record my screen without issues? Here is a screenshot, and my device is a Revvl 4.  

4
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Pillar
2 years ago
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huis58First activity
asked in Other Devices

Update firmware on a 5G Arcadyan KVD21 gateway

How do I update the firmware on my 5G Arcadyan KVD21 gateway?  Does it automatically update when I re-boot?  How do I find out the current available version?Thanks in advance.huis58

3
N
8 months ago
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magenta4757916First activity
posted in Other Devices

4 g security cameras

Thinking of trying a 4 G security camera because internet is not needed, it uses cell service.  the only camera I came across was reolink with solar charger for battery. This needs a separate SIM card. Does that mean I need to add another line to my account.  Anyone familiar with this?

2
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2 years ago
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QuogFirst activity
asked in Other Devices

Post-update, Revvl 5g plays ads at max volume when sound is off

Hi,My Revvl 5G updated itself to version 6B92UM20 this morning--a version which isn’t even listed on T-Mobile’s updates page--and now, whenever an advertisement plays on the screen, it does so at the phone’s maximum volume, even though Media Volume is set to zero.  I even set Ring Volume to zero/vibrate, minimised Call and Alarm Volumes; and activated Vibrate for Calls, because why not?  I hope someone can suggest some other way of preventing this phone from erupting with sound, because one game I enjoy plays ads from time to time, and I’ll never be able to play it again!Many thanks for any insight.

8
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2 years ago
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93rangerFirst activity
asked in Other Devices

5g internet and Ooma telephone

Anyone having any trouble with the Ooma telo going offline and back online constantly throughout the day? Mine will show the blue ready/online symbol on the device but if i check the dashboard status for the telo device it will sometimes come back “offline” quite a few times a day. When it is in this mode you can’t call out or receive calls. You get a dialtone but calls don’t go out, get a fast busy after a little delay. Ooma is telling me after multiple calls and troubleshooting that it is the internet and amount of “jitter”. I’ve done speed tests and sometimes jitter is very low and the next time high. Ooma says it should be <5. Mine sometimes in the 20’s and 30’s, and at times it’s under 5.Thanks!

3
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1 year ago
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MozzyFirst activity
asked in Other Devices

Online gaming

So I’m trying to play some games online on my Xbox One but when I try to enter any type of “matchmaking” for any game, it disconnects me from the server. I have gone to my Xbox settings and tested the connection and it says all services are available. However, it shows my NAT Type is set to “strict” and it also says “UPnP unavailable” which I have found out that this is preventing online game play. My question is: how do I change my NAT Type to OPEN so I can play online? Xbox help center told me that maybe perhaps my gateway needs an update but I’m unsure how to go about doing that (if that’s the case) or even where I would look to check for one. Other things have no problem, like Netflix or my phone. These things are connected and run just fine. 

6
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1 year ago
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jeevahFirst activity
asked in Other Devices

blackberry classic

Are there any limitations with regards to tmobile features full usage if I have a blackberry Classic?

7
A
2 years ago
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VorroninaaFirst activity
asked in Other Devices

5G hotspot

Hello! well, I’ve got a T-mobile hotspot and was going to follow the instructions about Web UI & advanced settings. But the problem is that the web site which was provided there is not working, I mean, it seems like it doesn’t exist. So, how can I login to my Web UI home page??

3
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7 months ago
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Pcampbell1986Rookie
asked in Other Devices

free tablet

If I received a free tablet in the mail and I don’t want it anymore and I only had it for 5 days can I return it to a T-Mobile store or do I have to return it back through the mail?

10
K
8 months ago
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flawsonFirst activity
asked in Other Devices

sprint to tmobile migration issues.

Over the weekend my girlfriend and I migrated from Sprint to Tmobile. I got a new phone and she kept her Samsung Galaxy S8. She sent me a text telling me and I quote, "My Amazon app is gone Multiple voicemail notifications, but no voicemail random texts that seem like voicemail to text notifications." She followed it up with a screensht to show that one of her apps was completely Uninstalled. Is there any reason this would be caused by after migrating? Thanks.

1
F
Pillar
2 years ago
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DeucesFirst activity
asked in Other Devices

change channel on gateway home internet to 1,6,or11

How can I change the channel on my gateway home internet to 1,6 or 11 for some of my devices to work better with 2.5

4
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10 months ago
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magenta10621655First activity
published in Other Devices

Please create a Missed Notification Reminder for the Alcatel Go Flip 3

Hi,The Alcate's Go Flip's 3 KaiOS operating system does not have a default integrated functionality to notify the end-user periodically about missing calls/messages/other notifications via sound.Here is what I mean: if end-user missed a text message or a call on the Alcatel's Go Flip 3 device, there is no integrated feature built-into the software of the device to periodically have the device beep every few minutes and reminding the end-user that there is a missed call or text.Can you please forward this suggestion to the software develoiper of your Go Flip 3 device to build into the functionality of the device a Missed Notification Reminder to beep periodically to notify end-user of a missed call/message/etc...And once the developer designs this feature to send this with the next Over-The-Air software update to build this feature into the phone with the next software update.I would be very grateful if you can please forward my request to the developer of the KaiOS operating system of

7549
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2 years ago
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Jenny1First activity
asked in Other Devices

Turn off wi-fi on my home internet gateway

How do I turn off Wi-Fi on my home internet gateway? I need this to only use it for e hardware functionality and only as a modem so that my pre-existing router and hardware will connect and work without issue.I have checked this topic : https://community.t-mobile.com/other-devices-11/home-internet-turn-off-wifi/promokodik.netbut it doesnt help.

5
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2 years ago
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alewig16First activity
asked in Other Devices

Franklin T9 Test Drive won't connect to LTE

I received a Franklin T9 Test Drive kit yesterday.  Upon powering it up, it proceed to a message saying “WELCOME”, then almost connects to LTE, and reboots, over and over.  If the sim card is not inserted, the T9 seems to function normally, with access to web admin.  Tried resets, changing APN, removing sim card, etc.  I’d really like to get this to work! Thanks!

2
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2 years ago
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derangedplanetFirst activity
asked in Other Devices

Can I keep a wearable line if I cancel all other service?

ATM I am looking into getting the the new Galaxy watch. I know it's free with 2 years qualifying service for a line. ATM we have over a year left with my phone required. But the service out at my house isn't the best. So we had discussed changing carriers if TMobile hadnt built more service in the area by that time. I'd much rather keep TMobile but it's silly to drive to town in order to make a reliable phone call.Anyways if we were to end up canceling our regular plan would we be able to keep the wearable plan? I imagine this would mean my watch and phone would have different numbers but oh well. I just wanna know if you can have a wearable plan without a cell plan. And if so, is it more expensive than the regular 10$ per month?

3
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1 year ago
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CABELLAFirst activity
asked in Other Devices

Can I use an Ulefone on my TMobile account?

Want to buy a Ulefone and use it on my existing line.  Is this possible? 

2
syaoran
Pillar
2 years ago
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ziliwangRookie
asked in Other Devices

How to connect my andraoid phone to 2.4 GHz Wi-Fi of T-Moblie Gateway?

I am using a T-Mobile Gateway as my home Wi-Fi network instead of a regular router. Recently, I tried to connect a smart device (a Wi-Fi dimmer switch) to the network using the Smart Life app. However, this device only supports 2.4 GHz Wi-Fi, not 5 GHz. I understand that the T-Mobile Gateway is a dual-band and supports both 2.4 GHz and 5 GHz frequencies, but I cannot find an option to select either of these frequencies exclusively. The auto-connection feature sometimes shows 5G and sometimes shows 2.4G/5G but never displays 2.4G alone (please refer to the attached screenshot). When I attempt to set up the device via the Smart Life app on my smartphone, it always displays the message "Your mobile phone is connected to 5 GHz Wi-Fi. If the device does not support 5 GHz Wi-Fi, please change to 2.4 GHz Wi-Fi" even though the connection of my andriod phone was showing 2.4G/5G. How can I connect to the 2.4 GHz Wi-Fi instead of the 5 GHz Wi-Fi in this case?

14
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1 year ago
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RheazarFirst activity
asked in Other Devices

mobile hotspot admin page not working

I've tried both typing it in and clicking the link from the help page but nothing will load. Either the link is broken or the website is  

1
J
1 year ago
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Garth OFirst activity
asked in Other Devices

Security camera won't connect to new Arcadyan gateway

Just joined T-Mobile Home Internet and received the new, I’m told, Arcadyan gateway. Everything else is connecting and playing nice, but my Reolink camera will not connect. Seems like there is no way to get at modem/router controls, and tech support evidently knows less than I do, which ain’t so very much. Any advice, and where might I get a list of compatible security devices/systems? Thanks.

2
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2 years ago
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clgonz6First activity
asked in Other Devices

Wifi and 4g lte on at the same time on S7 edge. How do I fix this?

I just got S7 edge and I'm having issues with the WiFi and 4g being on at the same time. I disabled the name caller ID. My wifi connection is great. How can I fix this?

15
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3 years ago
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magenta7914498First activity
asked in Other Devices

Google pixel 7 pro overheating

Is anyone experiencing a very hot Google pixel 7 when actively using it? I just got my phone 2 days ago, and if I do anything on it for more than 5 mins it gets crazy hot, and I can barely hold it. I am waiting for my case to come and hopefully, that will help but is this expected behavior? If not, how do you report this so it can be addressed by the Google developers?

6
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1 year ago
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Cherry529First activity
asked in Other Devices

disabled devices on wifi

I made a mistake and disab my sons xbox on my tmobile wifi how do I reconnect it 

4
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1 month ago
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lambpieFirst activity
asked in Other Devices

5g Home Internet Gateway Monitoring

Does anyone know of a way to monitor device traffic on the 5G home internet gateway? I am seeing very large data use when everyone in the house should be asleep and all devices inactive, I’m trying to see which device is causing the problem.Is there a router-login (the 192.168.0.1 router page) equivalent for the gateway that lets me monitor this?Thanks!

3
C
8 months ago
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