Plans and Service

New or retired plans and the features that come with them

  • 143 Discussions
  • 374 Replies

143 Discussions

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Janicka50First activity
asked in Plans and Service

How do i cancel my old prepaid sim card

So i bought a new phone and a new Telekom sim card but i still have my old prepaid sim card that i want to cancel /deactivate .i dont your it anymore but i still have to pay for it.Is there any way to transfer the prepaidment to my new sim card .Or just simply cancel my old sim card so i dont have to pay for it

2
gramps28
Pillar
3 months ago
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dizozzaFirst activity
asked in Plans and Service

How do I receive a fax?

I call voice mail, it says I have a fax message, it requests a fax number, then says the service is not available.   

0
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3 months ago
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Hallettjb1First activity
asked in Plans and Service

Status of our debit cards?

We signed up for T-mobile service 3 months ago. How can I check the status of the debit cards that we were promised? 

0
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3 months ago
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thefamilyhistorianRookie
asked in Plans and Service

No Chat Available and Payment Arrangement Question

Boy oh boy has it been a ride since T-Mobile bought out Sprint. First, we used to have fabulous service in our home (in the middle of nowhere) but the minute everything switched from Sprint to T-Mobile our service tanked. We now have to go outside or sit in exactly the right place to have any service inside. I’ve asked about it multiple times and they swear nothing has changed but clearly it has. Anyone else having this issue? Second, where on earth is the chat option? This is definitely my preferred communication method but it seems to rarely be available. I’m not sure why since often questions regarding cell phone accounts are pressing and need an answer quickly but I hardly ever have the chat option pop up. And last but not least, whew. We were definitely unprepared for the drop in customer service since the changeover. We’ve had Sprint/T-Mobile since 2006 and were, in general, pretty happy. We always had great customer service with Sprint. But with T-Mobile? Nope. Long story short,

4
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Pillar
3 months ago
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tountounRookie
asked in Plans and Service

esim activation from france

Hello we are going on a trip to the united states next month we want to order an unlimited prepay esim on your site but is it possible to activate it 1 day before departure from france.How does the activation of the esim work from a foreign country.Because it is more advantageous to take directly on your site than to take operator specialized in tourism which uses your networks but which charges much more for less service

5
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3 months ago
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CherylGLearner
asked in Plans and Service

Prepaid Autopay and Text Reminders/Alerts

Hello.  We are worried about why my son received a text today to refill his account, instead of a text that autopay was going to refill. He and I both have the same refill date. My text was: "Your T-Mobile AutoPay is scheduled to make a refill payment of $25 on 08/15/2023." His was : "T-Mobile: Reminder: Please refill your plan by 08/14 to ensure continued wireless service at t-mo.co/refill24 or call us at 611. Please disregard if you've already paid for next month's service." His autopay is set up and shows as enrolled. I asked t-force on Facebook, and they said they see it set up and believe it will still go through tomorrow. But they didn’t know why he received that text. We have been dealing with a ticket for months to resolve why he wasn’t receiving any texts at all about autopay, and I’m worried they did something that caused this. There is also an alert when he logs in saying "Your payment is due. Please add service to your account now for uninterrupted service." when i log into

0
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3 months ago
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wags57First activity
asked in Plans and Service

Can't buy prepaid sims or plan online?

Just got T-Mobile home internet and set up My T-Mobile account. Want to purchase prepaid sims for our unlocked iPhones but when I try to shop through my account it will only offer unlimited plans.  Don’t need 5G or unlimited data on our phones and their 6GB a month plan would work for us but I’m unable to buy it online...whats the deal with this?  

0
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3 months ago
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mobilingFirst activity
asked in Plans and Service

$250 Virtual Prepaid Mastercard

On 4/27/23 I went to https://promotions.t-mobile.com/ to redeem a $250 Virtual Prepaid Mastercard.A few hours ago I found Welcome to T-Mobile paper I saved and a link to 2 emails I received from T-Mobile.One shows a submission date of 5/6/23 and a tracking #other shows a tracking ID and a pin # dated 4/19/2023Days between 4/27/23 and today 08/09/2023 is fast approaching 4 months.Where is redemption?

0
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3 months ago
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Kahlons210First activity
posted in Plans and Service

misleading sales reps, please spot scamming customers

Sales representative gave me wrong information and made me switch from AT&T and now I am stuck with t-mobile for 2 years contact, the company that gave me wrong information to sign contract. I am so unhappy with t-mobile , how can such a big company have these sales people who are giving wrong information to the customers over the phones and giving all the misinformation so that consumers switch over with t-mobile. I feel like I got scammed by t-mobile and now I am stuck with them for 2 years. I will never buy t-mobile again in my life, very disappointed and unhappy. Please someone send me number to corporate, Member services or someone where I officially complain about this, so that it doesn’t happen to anybody else. Thanks 

0
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3 months ago
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jaesinzFirst activity
asked in Plans and Service

Port out time period.

I want to leave my family plan and start my own account with someone else.I went into a T-Mobile store and was told I needed to contact customer service and ask for permission to leave the family plan, I was told it would take no more than 10-20 mins for that process. Before I left the store I asked if I could come back right away after getting permission to leave the account and set up my own account ASAP, I was told YES.So I got with my parents and we called customer service and got my OK to port out the family plan and we asked the rep if I could go in and get it done today, I was told YES.I then I came back to the T-Mobile store and told them my situation and they looked my number up and I was told “your number is still under the family plan so we can’t do it because you aren’t the primary account holder.” Then I told them that the rep and the guy at that store just told me I could get it done asap after getting permission to leave. Then they told me “1 to 3 days and wait for an e-

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gramps28
Pillar
3 months ago
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former customerFirst activity
asked in Plans and Service

Why are you removing credit cards from auto payment discount.

This sucks,  just spent 30 minutes on the phone with the India help desk.  they were no help.  I’m going elsewhere,  I have not taken the time to change to muck more cost effective plans / companies but 30 minutes on the phone with  and I’m out.   T-mobile I hope you happy with yourselfs….

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3 months ago
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DocnzokFirst activity
asked in Plans and Service

im sick of it all

I am a veteran with the ‘apparently crappy’ magenta military plani have 4 lines with two college kids on the planmy wife and I have iPhone 11s and the kids are at 13sI constantly get emails about upgrading and free streaming and offers and every time I attempt to upgrade two phones my monthly price doublesapparently now I need to upgrade my plan to this go5g or something and get new phones its so disappointing to me that I have been a customer for 10 years (not much longer) and they just leave people like e in the dust and could care less if I stay onboard or notit did not used to be like that but it really has changed and I’m sick of all the hype and fake offers and fake upgrade offersim outta here as soon as I can afford to get outsad.

0
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3 months ago
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forests_loverFirst activity
asked in Plans and Service

Activate eSim after purchasing a plan through the Prepaid eSim app

I will visit the US next week for 1 month as a tourist, I purchased the $60 monthly plan through the Prepaid eSim app on my iPhone 12 Pro, I completed the eSim purchase steps successfully, and when the app prompted me to activate the eSim I chose not to activate and dismissed that pop up screen, because I don’t want to start the plan now, I want to start it once I arrive in the US, I couldn’t find a way to start activating the eSim process again without having to call T-Mobile support number, which’s not possible for me, because international calls are too expensive (calling from Saudi Arabia) and I don’t have a different phone with a US number to call them once I arrive (tourists usually don’t have that choice).Is there a possible way to activate the eSim once I arrive in the US ?

4
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3 months ago
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SekundaerPeterFirst activity
asked in Plans and Service

Starting date prepaid plan - eSIM app

Hi everyone,I’m looking to buy a prepaid plan via the eSim app for a six month stay in the US.I would like to purchase the plan ahead of time, so it activates on the arrival date and is ready to use when I land. As far as I can tell there is no way to set a starting date when purchasing the plan and it would be activated straight away. Is this the case or am I missing something? Other providers (like for example simly) provide the option to set an activation date. Otherwise I would have to deal with this upon arrival, when i have other things to do and need a working connection right away. Also i would like to know if there is a plan, which includes a flat for calls to Europe (Germany) or at least reduced international rates? As far as I can tell, there are only plans with flats for US calls only.  Thanks for any help, best.

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3 months ago
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JankuniHelper Level 1
asked in Plans and Service

How do you repurchase a prepaid E-sim card?

I used a prepaid e-sim for a month when I visited the states last year and would like to do so again. How would I go about buying a prepaid e-aim again? When I access the e-sim app, it says “Use a valid e-mail not previously used”. Then, if I try to log into my t-mobile account, it asks for a t-mobile number I no longer have active. 

2
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3 months ago
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AmeerFirst activity
asked in Plans and Service

Tmobile Jump vs iUP

Hi I’m thinking about iUP this September but I just saw Tmobile has something similar can anyone tell me what's the difference. I see tmobile has 18 months but is there a way I could do 12 months and is there any fee or do I have to pay for 18 months even though I use the phone for 12 months?

1
tidbits
Pillar
3 months ago
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luna_bearFirst activity
asked in Plans and Service

Can I buy prepaid phone plans at the T-Mobile Stores in NY?

I will be travelling to the US next month and need a prepaid phone plan, can I just buy them in the NY stores (presumably the one in Times Square)?

1
syaoran
Pillar
4 months ago
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sagemoonHelper Level 1
asked in Plans and Service

Keep getting error on visual voicemail

Hi,I keep getting a popup error on the new visual voicemail on my motorola one 5G ace. It says “Activation Error” “Sesson Expired, please try again” and a button to exit or try again. Trying again is endless where it just keeps reopening with the same error. When I exit, it does the same thing several times until it works. Recently it didnt work and I had to just leave the app alone for a minute and when I went back it worked again. I was getting this error after a minute of trying to go through several dozen voicemails today and trying to clear them out. I had to exit and retry the app about a hundred times while going through voicemails. Please fix!  

4
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4 months ago
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Blacktopaw11First activity
posted in Plans and Service

Sold a prepaid instead of honoring my insurance

I've been with Sprint since at least 2010 and added my parents to my account years ago.  My dad broke his phone recently. He has the insurance so he went into a store to ask about replacement. They sold him a new prepaid phone with 2 months of service, but used his SIM card instead of the prepaid one. I called customer care the same day, spoke to both  customer care and prepaid departments, and was told I can return it, and as long as it was within 40 days, I would get the entire purchase returned, under buyer's remorse. We bought a phone elsewhere, and when we tried to return it, we were told there's no returning prepaid phones- under any circumstances. Customer care had lied to me. We had paid for 2 months of service and a phone, for 3 times the cost of the insurance deductible, and I still had to pay for the service on my TMobile account for the same SIM card during the same time frame.  Out $150 for the prepaid, plus the 10 months of insurance I wasn't able to use. And now I'm told

3
gramps28
Pillar
4 months ago
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brobin27First activity
asked in Plans and Service

removing myself from a shared plan to my own

I understand the need to have the PAH sign off on releasing me from the plan, but i am in a situation that involves domestic violence and have a no contact order in place. There is no way to contact, nor would i like to contact the PAH because of this. Is there a way around the need for permission?

3
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Community Manager
4 months ago
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AArchul88First activity
posted in Plans and Service

Need data feature added

Hi, I just moved my line from another T-Mobile account to this one and my data plan is not correct. I am on a grandfathered rate plan and it should come with a $0 unlimited data SOC.  My wife’s line has it but I do not and am slowed down at 2GB’s. Please add the unlimited $0 data SOC to the line ending in 0122. My full number that I need this added on is 

2
gramps28
Pillar
4 months ago
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MishFirst activity
asked in Plans and Service

reusing a prepaid sim card

HiI have a used prepaid sim card from a few months ago, can i reuse it for a new prepaid plan without visiting a T mobile store?Thanks

2
F
Pillar
4 months ago
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Irteza ShamsiSpeaker
asked in Plans and Service

T Mobile Magenta cell phone plans or rate plans!

Is T Mobile retiring Magenta cell phone plans or rate plans? Why is T Mobile retiring Magenta cell phone plans or rate plans?

3
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4 months ago
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Clee4601First activity
asked in Plans and Service

Support issues

I have been on numerous support calls regarding an issue my family and I are having with our phones. Since 06/01/2023 neither my wife nor I can receive phone calls. We can call out without any issues, but all incoming calls go straight to voicemail. We cannot even call each other. As stated, I have been on numerous support calls. Each and every time, I go through the same exact troubleshooting steps just to be told that the issue is being moved over to network engineering and that someone would contact me for further assistance. For 6 weeks now, I have not received a single callback, email, or text message from ANYONE at tmobile support! I have been unable to receive calls for 6 WEEKS! I either want my problem resolved or I want out of my contract!

3
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Pillar
4 months ago
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Wvf3First activity
asked in Plans and Service

Move line from Postpaid to Prepaid

I have a line that is currently on a Postpaid plan with Unlimited data, text and talk. The phone however is barely used with an average of 2-3 calls, no text and about 0.03 GB of data usage. I figure I could save a lot by switching this to a prepaid plan but I can’t figure how. There is no option to change it online so I assume I’ll need to call in but just wanted to see if anyone has successfully transferred from post to prepaid and if there are any concerns to be aware of. Thanks. 

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W
4 months ago
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