Plans and Service

New or retired plans and the features that come with them

  • 144 Discussions
  • 377 Replies

144 Discussions

A
AJKdogFirst activity
asked in Plans and Service

Can i access imessage on a desktop without downloading the app?

I’m trying to access a customer rep through imessage, but can’t find it, can someone help?

1
F
Pillar
1 month ago
gramps28
Pillar
gramps28Pillar
posted in Plans and Service

Forced migration 1% of customers effected

New article.https://tmo.report/2023/10/t-mobile-says-just-1-of-customers-will-be-impacted-by-forced-migration/

0
gramps28
Pillar
1 month ago
R
RetsimLeginFirst activity
asked in Plans and Service

Prepaid Convert to Mobile Hotspot plan

I currently have a long standing prepaid plan on SIM card which I used to use in a mobile handset.  I no longer have any use for that.  It currently bills me $3/month to maintain that service.  There is a remaining pre-pay balance on the account of presently around $38.  It will be closer to $30 by the time I need to do what follows…….In a couple of months I’ll need a PrePay data only plan and SIM for a mobile WiFi hotspot that I already own.  I guess I’ll choose the $50x1 month plan for that.  Ideally, I’d use the same SIM and that residual balance.I went partway through the process to change my plan online but I didn’t finish it as I’m not clear about how that plays out. Do I understand it correctly?the SIM is the right size/shape to fit the MiFi, but is many years old.  Is there any probability it won’t work if the plan on it is altered?If I change my plan on that SIM/account/number (either from the next billing date, or from “today” if I wait till I need it to start) to a data only

0
R
1 month ago
K
kkcmomFirst activity
posted in Plans and Service

Unhappy

I just got off the phone with Tmobile hoping to get the +55 discount and was told I don’t qualify because we have 6 lines on our account.  I guess you can only have four….  We are a big family - I’m just really disappointed (they are all my kids - we aren’t sharing with people outside the immediate family...) It sure seems like T-mobile doesn’t care to retain customers.  The really good offers require you to add a line to upgrade (I have 6 already...) and now I don’t qualify for a discount because I have 6 lines.  Just really disappointed today.  

2
F
Pillar
1 month ago
P
PLSMTFirst activity
posted in Plans and Service

It seems impossible to get the phone buyout.

I tried to submit a claim for my phone buyout from Verizon and was stopped because I was outside the 30 days. I had connected Verizon for the final bill and they said it takes 30 days for a hard copy.  I couldn’t see it on line because my account was deactivated when I switched.So basically there is no way to get the advertised reimbursement for switching to T-Mobile?  Anyone else find this BS?

0
P
1 month ago
I
iinenaFirst activity
asked in Plans and Service

Disconnect Line

I need one of my line disconnected, I did not see a chat option

1
F
Pillar
1 month ago
H
Hurst77First activity
asked in Plans and Service

Trade in Credit if Paying in Full for New Phone

Upgrading from IPhone 12 Pro Max to IPhone 15 Pro Max and want to trade in the old phone.Can I trade in old phone for the credit (max $650) if I PAY IN FULL?Thank you

0
H
2 months ago
J
JakeuclaFirst activity
asked in Plans and Service

Multiple lines is Buggy! Please fix it T-Mobile

I'm using a T-Mobile prepaid multi-line service since last month. It was working until yesterday. Now, there's no data, and the signal keeps switching from 5G to Edge to SOS. I’ve tried using multiple phones and they all have the same problem.In my room, only the owner line works. The other four lines are having the same issue. Many of my schoolmates are experiencing this too. Only owner or individual lines work.I think this issue started because the total usage in the 5 lines exceeded 50GB.I called CS and visited T-Mobile store, they can’t fix it. check ticket number 74451583 if any one from T-Mobile can see it. You need to fix it now, we all have to switch to another carrier next week if you can’t fix it .Can you please check and fix my data service?

1
gramps28
Pillar
2 months ago
A
asanchez1987First activity
asked in Plans and Service

T-Mobile US Pre-paid eSIM purchase via app error 505

I just attempted to purchase a prepaid eSIM via the official T-Mobile Prepaid eSIM US app, and after entering the mail address, selected plan, payment card information, I got the following error:  “There is an issue completing your order…..(error 505) (cart id ...)”Now I’m stuck and don’t know:Whether the payment really went through as I’m using a company card. Whether the eSIM plan has been properly installed on my device. Whether I’d be able to activate it once I land in the US (I’ve not travelled yet but wanted to purchase ahead of travel time and activate it upon arrival).Can you help me solve this situation?Thank you.

3
Q
2 months ago
G
grip2himFirst activity
asked in Plans and Service

Why Everything Data+ and $10 Premium Data on the same plan

I’ve tried to research what Everything Data+ offers and compare with the $10 Premium Data for each line and I’m not finding a reason to have both. Correct me if I’m wrong but Everything Data+ for our family gives us 100GB data, then slowing to whatever. We barely use over 100GB, but with four lines, it happens - and yet we get notices, usually when we cross the 50GB threshold saying that our service may slow. That doesn’t jive with what’s advertised about Everything Data+. Is this how I was drawn in to tacking on the $10 Premium Data per line? I can’t even find what the Premium Data charge ensures for how long, or how much data is included. What’s up?

0
G
2 months ago
C
confusedcallerFirst activity
asked in Plans and Service

Incorrect text message details

Does anyone else’s call log have texts and calls that were never made? I’m confused as to why such texts and calls are appearing in my Usage Details.

0
C
2 months ago
T
tommyjFirst activity
asked in Plans and Service

TMobile signed me up for wrong plan; how do I change?

TMobile signed me up for a plan based on what they said was available spots on my local tower.  Turns out there’s spots for my desired plan.  So I called Tmobile back, and they said they had switched me to the desired plan.  Bill comes, and I’m still on the undesired plan.  Tried calling but on endless wait and don’t trust what they’ll tell me anyway. What should I do?

1
gramps28
Pillar
2 months ago
D
donwoods94First activity
asked in Plans and Service

Go5g plus 3rd line free existing customer

I wanted to know would I have to add a line to get the Go5g plus 3 lines for $150 if I’m an existing customer with 3 lines already?

0
D
2 months ago
D
dforman79First activity
asked in Plans and Service

First Responder Plan

Are police/fire dispatchers eligible for the first responder plan? I haven’t been able to get a definitive answer. Dispatchers are specifically listed in the connecting heroes plan.

5
D
2 months ago
M
marlinFirst activity
asked in Plans and Service

4 weeks tourist plan

Does T-Mobile US still offer a 4 week tourist plan or is there something similar?

1
syaoran
Pillar
2 months ago
T
Traveler2020First activity
asked in Plans and Service

Have I been scammedon the $830 promotional credit?

Can anyone explain to me how the $830 trade in credit works when you upgrade your plan to the new 5G?  Surprisingly, T Mobile can not and I still don’t know what they gave me for my trade in value but it wasn’t $830.  The man in the store broke it down this way… pay taxes and fees on any phone, trade in eligible device, sign up for the New 5G rate plan and we deduct the $830 from your new phone choice.  You pay the difference for 24 months.  So for an iPhone 14 pro max with tax and activation paid up front, That leaves a $1099 for the phone minus 830 is 269.   That is roughly $11 month for 24 months for the phone.  So why is the monthly $20???

1
M
2 months ago
R
RickochetFirst activity
asked in Plans and Service

Bait and switch pricing

I have a similar issue with switching to T-Mobile that they are not honoring. I was told by three separate T-Mobile care specialists I would receive not only reimbursement for balance of my equipment up to 800 per line and additionally $200 per line and I have four lines…..Now after I have switched they are saying its one or the other...That's  Bait and switch!! I would not have switched knowing this company operates this way!! This was a go 5g plus offer and I even questioned the offer above with my local store. They said they could not combine the two offers so I again verified with “Pedro” the customer care specialist and he said they cant but we can… I again asked if this was for sure that I would receive both promotion and he replied YES! As well as he gave me his 20 percent employee discount for as long as I stayed with T-Mobile!! Called in today and was talking with customer care specialist located in the Philippines and said they would not honor the 3  fellow customer care spec

1
M
2 months ago
S
Sparty66First activity
asked in Plans and Service

Tmobile 2 yr contract

On t-mobile.com how do I find out if my 2 year contract is done?

1
gramps28
Pillar
3 months ago
K
KhanFirst activity
asked in Plans and Service

how do i change plans online or through the app

Everytime I try to change my plan from my current one, all it says underneath the new plan is "contact us". Do I have to call just to change my plan now? 

4
tidbits
Pillar
3 months ago
N
nolionFirst activity
asked in Plans and Service

Tourist from Europe - Reactivate prepaid card after a year of being inactive?

During my last visit in early 2022, we went straight to a T-Mobile store and bought a pre-paid SIM card to cover my mobile data use during the stay. They gave me a physical SIM and removed the PIN code requirement and that was it - it was ready to be used, however this turned out to be troublesome as I can’t seem to reactivate my prepaid card for my upcoming visit next month, as it requires SIM information I’m unable to provide. I still have the chip, but that’s about it..Is there anyway I can remotely activate my SIM card that I still have from my previous visit, or do I need to visit a T-Mobile store once more to purchase a new SIM card?Much appreciated! :) PS: I’m unable to call T-Mobile directly, so I’m a bit lost to be fair

2
gramps28
Pillar
3 months ago
J
jiaoFirst activity
asked in Plans and Service

Can I have a limited time prepaid plan?

I am a foreigner. I will travel to US in September. I plan to buy a T-mobile prepaid sim card. I see all prepaid plans are monthly plans. Can I ask the store staff only open a month for me? Or it has to be an auto renew monthly plan and I can only cancel it myself at the end of the first month? Or can I suspend the number without any fee and re-activate the number when I travel back to US in the future?

6
N
3 months ago
J
jamjaminFirst activity
asked in Plans and Service

Google One upgrade from 500 GB to 2 TB not showin up

Hi. I upgraded my Google One add-on from 500 GB to 2 TB, and it still does not show up on my phone. It has been almost 30 days now. How long does it take?

2
tidbits
Pillar
3 months ago
S
soaringpilot51Rookie
asked in Plans and Service

Landline Change to T-Mobile

I want to change my Verizon landline to a T-Mobile service.  I currently have a T-mobile cell phone service and 5G Internet.  Has anyone obtain a landline with T-Mobile and how/what did you do.I also want to retain my home phone number.Thanks

9
S
3 months ago
E
Eric0MindenFirst activity
asked in Plans and Service

Please restore the plan I authorized

TMobile changed my Sprint legacy Unlimited data plan with 100 MB of hotspot on each of my two lines to about half that without my permission - I never agreed to that contract change. Please restore my legacy plan from Sprint now.

3
F
Pillar
3 months ago
S
Samiam6821First activity
asked in Plans and Service

accidentally purchased top up card

I purchased two 100 dollar top up cards from dollar general and didn’t realize they were for prepaid. What are my options???

1
gramps28
Pillar
3 months ago
23,128
Topics
90,172
Replies
1,277,413
Members

New badge winners

Show all badges
Terms & ConditionsCookie settings