Plans and Service

New or retired plans and the features that come with them

  • 35 Discussions
  • 171 Replies

35 Discussions

M
magenta9747179First activity
asked in Plans and Service

Porting number problem!

I decided to switch from straight talk to T-Mobile prepaid. I paid for a month of service and received a Sim card. I wanted to port port my number from the previous service and T-Mobile said they could. The new sim can make a call but not receive one. Can use data just fine. Cannot send or receive texts or MMS unless it's from T-Mobile. This morning I got a T-Mobile text saying there was a problem porting my number and that they'd call me, however this Sim cannot receive calls. What do I do? I called them and they said they would port it and that my issue was that the PIN I gave them was incorrect. They asked for the correct PIN, but I NEVER made a PIN or provided one. This whole thing is a mess and every call goes exactly the same.

5
F
1 year ago
ronclevenger
ronclevengerFirst activity
asked in Plans and Service

esim International Roaming

Is international (other than Canada or Mexico) roaming supported by prepaid esim?

2
K
1 year ago
B
bahajohnFirst activity
asked in Plans and Service

Esim with existing t-mobile number?

Currently have a simply prepaid plan with T-mobile that I am very happy with.  It uses an old fashioned SIM card.  Looking to buy a new apple phone and use the eSim technology.  It looks like my plan is offered on eSim.  Question is - can I keep my existing number?  I know you can port an existing number but this is essentially porting from T-mobile to t-mobile.  Want to be sure before I drop $700.  Has anyone done this and if so how?

6
B
1 year ago
P
paulo-jFirst activity
asked in Plans and Service

Activate new number without visiting a t-mobile store?

Hi, I live overseas and I use my prepaid T-Mobile sim card & number for when I come to work / visit the US. I have not been to the US in a few months now and it looks like my number has been deactivated. Is there any way I can get assigned a new number without having to go into a t-mobile store?

2
R
2 years ago
E
edwardpHelper Level 1
asked in Plans and Service

Adding second prepaid line to My T-Mobile account

Is there a way of adding a second prepaid account under My T-Mobile, once logged in? I tried to add it as a new account, but it correctly stated the e-mail address was already in use (in use with the first account).Thank you.

3
M
2 years ago
E
eric.bFirst activity
asked in Plans and Service

Is there a way to switch from prepaid to tmobile one unlimited?

I purchased this sim to check my phones compatibility, now I'm looking to switch to the "one" unlimited plan. However I see no option on my account, is it possible or do I have to purchase a separate sim card?

5
S
2 years ago
S
spbrflyerFirst activity
asked in Plans and Service

eSIM not installed when using T-Mobile eSim app

I have just enrolled for a prepaid account using T-Mobile eSim app. All the process seemed to work fine (I got a phone number and had my CC charged) but in the end there was some kind of problem installing the new eSim on my iPhone. Now it seems I am locked out of service, since the app requires a different e-mail and the creation of a new account to run again. How can I get the eSim for my existant and already paid for prepaid phone number now?

21
K
2 years ago
M
magenta7127044First activity
asked in Plans and Service

Very frustrated with number porting a landline from TWC/Spectrum to T-Mobile Pre-paid

Please help me with a number porting that T-Mobile has not been able to complete even though I've called them over 5x in about 12 days, including two phone calls where both T-Mobile Pre-Paid number porting team and Spectrum customer service were on the call together with me.History:1. Got a T-Mobile prepaid SIM and activated it on a iPhone2. Registered a T-Mobile online account using that information3. Submitted a number porting request using the online tool:     - Provided the Spectrum account number which had the format of 202-XXXXXXXXX-001 (202-<nine digit number>-001)     - Provided the four digit account PIN that appeared on my Spectrum billing statement     - Provided the phone number of the landline currently being provided by Spectrum/TWC4. Called a few days later since no text messages were received on my T-Mobile prepaid account           - The temporary number was assigned by the in-store salesman when I purchased the pre-paid SIM          - Was transferred to the numb

6
sweetpeach
2 years ago
M
magenta2959296First activity
asked in Plans and Service

Pay as you go - can i text for free on WiFi?

I just started T-Mobile Pay As You Go. If I text while on WiFi does that still use the prepaid minutes? If I receive texts or calls, do those count towards the prepaid minutes?

8
5
2 years ago
J
jaorFirst activity
asked in Plans and Service

Where is my Prepaid Cell Phone Pin Number

Where in my simply prepaid T-Mobile cell phone documentation is my Pin Number?  I reset the cell phone (Samsung G360T Core Prime) and now the T-Mobile App is asking for either my Password for the cell phone number or my Pin Number if I forgot the Password.  I didn't know I had a password or a pin number. 

6
J
2 years ago
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