Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 96 Discussions
  • 559 Replies

96 Discussions

J
jimkimdoddsfamily@gmail.comFirst activity
asked in Plans and Services

T-Mobile internet app change device name

I'd like to be able to change the device names for my T-Mobile internet. Is there instructions on how to do that so that all the device names are not unknown? I have no idea whose phone is who's and who's laptop is who's. Please help. 

11
L
1 month ago
A
arun2102Rookie
asked in Plans and Services

Security software

I plan to use Tmobile home internet service- I am wondering if Tmobile provides any antivirus security software for Laptops and tablets? Currently I am with Spectrum and they provide free subscription to their version of security suite.Thanks 

6
W
1 month ago
T
tfdfirern1First activity
asked in Plans and Services

No service and still paying

How can this provider continue to shut down service at 2200 and remain off untill 0600 every night and bill for a month service. If they are only going to provide half the service they offer why should customers pay monthly. Either cut the bill in half or bill every other month. It is illegal to steal in the United States. Stealing is exactly what is happening when you take money for something you are not providing. Do you understand tort lawsuits and criminal proceedings?

1
bocaboy2591
1 month ago
M
magenta8345035First activity
published in Plans and Services

Hulu + Live TV won't work on my TV

I recently tried a trial subscription of Hulu + Live TV through my T-Mobile Home Internet Service. It won't work due to their security measures. I signed in using my laptop and that worked fine. I managed my account and added my Samsung TV. Went to my TV to activate it and I got an error message. Chatted with tech support and they said my IP address for the TV was in the wrong zip code area. My IP is likely generated from a router in Somerville, MA whereas I live in Wells, ME.The laptop works because they expect a laptop to move around but they can't buy that my TV in Wells has a Somerville IP address. Tech offered no work around other than to cast it to my TV.Just an observation in case anyone is contemplating the Hulu + Live TV service, it may not work.

666427
J
1 month ago
M
Mzghost66First activity
asked in Plans and Services

bill

Haven't even set up my internet yet and says it was used and I've already been charged and suspended wth if I haven't even used it yet that makes no since 

2
bocaboy2591
1 month ago
H
Hathe1939Rookie
posted in Plans and Services

$50 a month. What a straight up lie.

I was told time and time again, as I was signing up for this ‘home internet’ that it would be $50 a month with no hidden fees or extra charges. Come to find out, that $5 discount only takes effect if I put the ‘home internet’ on auto pay. Learning that, I put ‘home internet’ on auto pay. Low and behold, they charge me that $55 for the month of April. Is this thing retroactive or something?Also, I am a veteran and I have provided the necessary documents into my account. Does t-mobile not have any discounts for veterans, beyond that $50 “if” on auto pay? What is the point of having your customers say they are veterans?I am not mad or anything. I am just frustrated that a promise wasn’t delivered upon, or rather. An arbitrary string was attached.

5
B
1 month ago
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HarleymaxFirst activity
asked in Plans and Services

apps for local tv

Any apps that will support live tv on t-mobile 5 g home internet 

3
bocaboy2591
1 month ago
A
anandtpatelFirst activity
asked in Plans and Services

Discounted Internet plan

I read an article on this site : Affordable Connectivity Program about any one who is below poverty line can get may be Free phone and $30 a monthly discount. Can i apply this for my parents who are also eligible based on this article?

1
A
2 months ago
S
slowly dying in this forumFirst activity
asked in Plans and Services

Arcadyan KVD21 is a pile of

So I am clear.I have given T-Mobile monthly money on average since 2005 = $32,400.00. As of March 29, 2023, T-Mobile's US net worth is $174.12B. My net worth = S***, yet I keep sending my money to T-Mobile as a faithful idiot.  T-Mobile gives me an Arcadyan KVD21 gateway with no web UI?  My FIVE YEAR OLD SAID, “ papa, there is no place to put the admin”!A 5 yr old. It hits me; this is precisely the age T-Mobile thinks of my intellect after years of payments. Then the only workaround is to visit Skippy on GitHub to get an API or visit Googtube to see mater from cars for another possible workaround? T-Mobile,How do I get a 5G Gateway with a usable WebUI without hours of call time, people I can not understand, people who hate their job, life, me, RMA’s, and chat Bots, before my next $300.00 a month bill?Thanks,Faithful Idiot

3
S
2 months ago
M
Mike OxBigFirst activity
asked in Plans and Services

UPnP not successful on Xbox Series S

Ever since I switched to the BYOD-Router internet gateway I haven’t been able to stay in party chats. Everything else works perfectly fine no connectivity issues on my laptop, phone, or TVs but as soon as I join an Xbox live party it’s fine for a couple seconds then I lose connection. Game chat works fine. My NAT is moderate but it used to be open. Also my xbox is saying UPnP not successful. I logged into my router but there doesn’t seem to be any configurable network settings. Anyone know how to enable UPnP?

9
V
2 months ago
EdgarOnWheels
EdgarOnWheelsFirst activity
asked in Plans and Services

T-Mobile Home Internet - Setup Fixed IP

How can I set FIXED IP’s? I need fixed IP for my printer and cloud device, because with DHCP, every time I restart devices, with random IP, I lose mappings and have to refresh settings all the time.

6
S
2 months ago
A
aroseFirst activity
asked in Plans and Services

cant sign in to account after cancelling a line with tmobile internet

I can’t sign into my t-mobile account after canceling a line (2GB hotspot). My account was set up with the number attached to the hotspot and now that the line is cancelled i can’t log in! I have the t-mobile home internet, only cancelled the hotspot. It keeps asking me to put in a t-mobile number to send a confirmation code to, but I only have the internet! How am I supposed to get a code to my internet??? I don’t have any phone lines with t-mobile! I need to access my bill and can’t do that! 

10
H
2 months ago
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LuckyFirst activity
asked in Plans and Services

Is Verizon 5G Home Internet is better than T-Mobile 5G Home Internet ?

Is Verizon 5G Home Internet is better than T-Mobile 5G Home Internet ?

3
L
2 months ago
A
alexkolesnikovFirst activity
asked in Plans and Services

ACP

I have Lifeline benefit for my cellular plan. How can I get ACP benefit to be applied to my Home Internet plan?

2
S
2 months ago
D
DwetzlerFirst activity
asked in Plans and Services

Promo code

So when I got my internet they gave me a promo code, for the life of me I can’t find where to enter this code! Anyone know where I enter it?!

6
M
3 months ago
F
fusion60First activity
asked in Plans and Services

Internet signup rebate

Cant access my account wont accept the billing phone number,there for i cant get the $100 rebate

7
P
3 months ago
K
kbklarryRookie
posted in Plans and Services

One gripe about the 15 day test drive - you are charged for the 3-4 days it takes for the gateway to be delivered

Hello, I am a big fan of T-Mobile wireless and am now incurring my first month of charges for their Home Internet since the 15 day test drive ended two days ago. Because I installed the gateway at a vacation home, I have not been able to spend enough time there yet to know if it will meet my needs although I am hopeful.Here’s my small gripe. T-Mobile is up front about the fact that your first month’s charges start on THE DAY YOU ORDERED THE GATEWAY. This of course makes no sense. My gateway arrived 4 days after I ordered it. Why should I or anyone be charged  for the time it took for the order to be processed and for the gateway to arrive. Other internet companies like Verizon and Spectrum don’t start charging until you ‘activate’ your service after their modem arrives.Like I said, it’s a small gripe but still seems unethical to me to be charged for the time you couldn’t possibly be using their internet service. It disappoints me that a company I always trusted would do this.

4
K
3 months ago
C
CSProfFirst activity
asked in Plans and Services

Need DNS PTR record created for business internet (have static ip)

Hi, I’m hoping someone can point me in the right direction to get a dns “PTR” record set up for my new business account.(By way of background, a PTR record is necessary these days to send emails directly from your server. I’ve run my own email server since 1980 -- back when the world was ARPAnet and BBSs; I remember when “sendmail” came out from Eric Allman at Berkeley, and I still prefer to hand edit sendmail.cf [yeah, I’m that ancient; I still hand edit my linux kernel as desired too]. :) Anyway, all emails I send are 100% legitimate business emails, no spam. I hate spam. I’m migrating to tmobile-for-business from comcast-for-business, and they had no problem setting up PTR records upon request. So this isn’t something weird or anything; and it only takes the right person less than a minute to type in the two pieces of info to the right place to create a PTR, so it isn’t a hard thing to do. It’s not something I can do at my end, it goes in tmobile’s dns records. I have a static ip#,

2
C
3 months ago
L
LetMeInRookie
asked in Plans and Services

T-Mobile Home Internet security

Is T-Mobile Home Internet as secure as traditional cable or fiber optics?

3
H
3 months ago
V
Valmy PierreFirst activity
asked in Plans and Services

False charge

Hello,In August 2022, T-Mobile was running a promotion for home internet; they offered a free month trial, if the customers like the plan, they go back to the store and activate the plan go from there. If they don’t like the internet, they need to return the device with a month free of charge. I recently tried to make a financial transaction the requires a credit history and background check, the came back that I owe T-Mobile $64. T-Mobile gave my personal information to a debt collector agency to screw my credit score over. I believe T-Mobile used this promotion as BAIT, this is not honest business. I claimed a dispute with the debt collector, and hoping T-Mobile will cancel this false charge. I plan to use all resources I can to expose how T-Mobile is using bait to charge its customers for services they don’t use.

0
V
3 months ago
D
DurbanFirst activity
asked in Plans and Services

Home Internet Promo Code Jan 1 Not Working

To receive the $100 Mastercard offer, you'll need to submit for the rebate on www.promotions.t-mobile.com Rebate Submission using the code 2022HINTPXX within 60 days of activating your new Home Internet line. You will need your T-Mobile phone number associated with your internet gateway sent to you when it ships . Rebate processing may take up to 30 days from submission, and you'll receive text message or email notifications once it is ready  I signed up for home internet via Chat Jan 1 and can not get the promotion code to work. Device has not been active for 60 days.

3
copz1998
3 months ago
M
MidwestFirst activity
asked in Plans and Services

Unable to access Home Internet Award Mastercard

Received email today for $100 for Internet promo from Northlane.Com for signing up for TMobile Internet. No matter what I do I cannot access the Virtual Prepaid Mastercard from the link they provided. I have put in my regular cell number that didn’t work. I put in the number for the gateway and that didn’t work either.Any advice to access this would be appreciated.  

4
M
3 months ago
R
richhelpFirst activity
asked in Plans and Services

Phone service

How do i get T-Mobile let me out of my plan with out paying for my SO CALLED FREE PHONE, I have dropped calls over and over and or have no service, Spent 20 years with Sprint and now that T-Mobile bought it service has been bad. they told me i had to pay $299 per line to get out, This was a we will give you a Free phone to sign up with us.. Help, I have full filled my part by paying my bill every month with question. they are not full filling their part of suppling service as they said they would 

2
syaoran
Pillar
4 months ago
E
ElvinsirFirst activity
asked in Plans and Services

home internet + tmobile tuesdays

I only use T-Mobile home internet and I keep reading how I’m eligible for T-Mobile Tuesdays. I input the devices phone number four never receive a text on the gateway. I receive texts regarding my bill and service updates but never this 4 digit code. I’m not the first to discuss this so why hasn’t T-Mobile addressed. Only solutions I’ve seen are put the sim in a phone or change gateways which are not actual solutions. What’s the deal T-Mobile?

3
M
4 months ago
L
LogantFirst activity
posted in Plans and Services

5G home internet - connection innteruption -support contacted

We started our 5g home internet with T-Mobile about 6 months ago, it was working fantastic for about 4 of those months. Last month near the very beginning we started having an issue where all of our devices are connected to the modem, but no internet connection is available, the only fix we have is to unplug and restart the modem. We called support yesterday, they told us about the new 2022 modems and that many customers have been calling in with this issue. After getting our new modem yesterday we still have the same issue every 30 mins a break in our internet connection begins and we need to re-start our modem. I called support again this morning to which they again said many customers are having this same issue. When I heared that a bell went off, "T-Mobile has a massive server or processing error with all of these modems, not just the old one we were dealing with." They proceeded with the basic turning the router off and powering it back on, the support told me he was doing some so

9
S
4 months ago
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