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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 302 Discussions
  • 1,135 Replies
302 Discussions
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dougdodge1First activity
asked in Plans and Services
Virtual Prepaid Card

MasterCard prepaid $200. I signed up online for home internet a couple months ago and am wondering where my virtual card is. I go to the “reward tracker” and it says status is ‘received’. Am I missing something? How do I get this card and/or the number?

0
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28 days ago
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JoCunningFirst activity
asked in Plans and Services
Eligibility for Unlimited

There is an address ¼ mile from my home that is eligible for unlimited but my address is not. There is only one TMo tower here, it’s a very small town in Missouri, so if there’s an opening for unlimited on the tower, why can’t I get it? I can see the tower from my back yard and according to Google Maps, it is less than 4500 feet from my house. The other address is slightly closer at 4000 feet.I am eligible for Lite but If the tower already has so many subscribers that the unlimited is locked, how come they can put someone on the Lite plan? They guy at TMo said the lite would be the same speeds as the unlimited but with a cap on usage. Are unlimited subscribers prioritized over lite? It looks like all subscribers would be sharing the available bandwidth so the more subscribers there are, the slower it would be for each one. As I said, there is only one tower here.Can anyone explain?

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29 days ago
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NorthShoreILFirst activity
asked in Plans and Services
exceed data on home backup plan

we just added the home backup plan for when our Comcast service gets interrupted. I believe we have about 100 GB of data each month however, I haven’t been able to find out what happens when we exceeded a monthly allotment – does anyone know? 

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1 month ago
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ANF4lifeFirst activity
asked in Plans and Services
AUTO PAY

I set up for auto pay and it said I’d get a $5 per month discount. My monthly internet bill is still $50 per month and it says that includes the discount, which it does not. My monthly bill should be $45 per month now. I’ve always paid $50 so it is not showing the discount. 

1
gramps28
Pillar
1 month ago
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Drea.oreFirst activity
asked in Plans and Services
Free Internet for Students

T-mobile Tuesdays just released a free hotspot for students. Does this include college students? 

5
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1 month ago
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Eturley125Novice
posted in Plans and Services
best customer service

I was so extremely happy with the service I received. It's always such a hassle for me when it comes to trying to find a good provider. Luckily I had the assistance of the sweetest lady, Joelle I believe was her name. Will definitely be recommending them to anyone because of her!!!

0
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1 month ago
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pe4enjkaFirst activity
asked in Plans and Services
Home-Internet is not working

Hi, I'm having trouble with my home internet. The upload speed is terrible, and pages take a long time to load. Sometimes I get errors. What could be the problem? 

1
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1 month ago
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Jeongsu LeeFirst activity
asked in Plans and Services
Please help me to cancel my account

Hello.I have been using T-Mobile and T-Mobile Home Internet for 24 months, but I moved abroad and stopped my service on 21st June. However, no one has told me to return home devices. Furthermore, I received an email saying my service was stopped, but $60.75 was charged to my Autopay account. Since I am currently living in South Korea, I cannot access the T-Mobile app. Please help me to access my account or verify my calcellation status.

2
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Community Manager
1 month ago
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GoSixFirst activity
asked in Plans and Services
$50 Refer-a-Friend

I recommended a couple to T-Mobile hoping to benefit from their $50 Refer-a-Friend program, but despite my numerous efforts to register for the reward, I have been unsuccessful.Based on comments from others in the same situation, I'm beginning to question the legitimacy of this program. Can someone from T-Mobile help?

2
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1 month ago
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magenta10200070Rookie
posted in Plans and Services
Long time customers get no promotions!

I have been a T-Mobile customer for over 11 years. I have five phone lines on my plan and have purchased several phones over the years. I have always paid my bills on time and for this loyalty, I get no discounts. I recently had issues with identity theft, and had to cancel two of my phone lines and purchase two new phones. I was so upset with the fact that AGAIN no promotions applied to me. It seems to me the people that have stayed loyal to you over the years should get the same deals to keep them as your customers. I’m very seriously considering returning my two new iPhone 15 Pro Max phones and going to a different service provider.

12
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1 month ago
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Charlie03First activity
asked in Plans and Services
Complaint about Autopay CC vs Debit

This missive is just to let you know how poor of a decision it was to require a debit card for autopay.  I did not even have a debit card.  Well, now I have one for the first time in my decades long credit card usage and I am highly irritated. I was going to expand my T-Mobile portfolio but I am halting this transition from Verizon. Much ill will is flowing to T-Mobile now. Too bad.

5
Z
1 month ago
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SnooooopySpeaker
asked in Plans and Services
Does Internet Price Go Up If You No Longer Have A Cell Phone?

I’ve had a T-Mobile cell phone for decades and I’m sick and tired of cell phones and texting. (I also don’t travel.) I’m seriously considering getting a Cox landline for $20. The house is already wired for that.  Question for those who got rid of a T-Mobile phone after getting the internet--did you internet monthly bill increase? I could get Cox internet for $50 a month, but I really do like T-Mobile internet.  I really do like T-Mobile phone service, and have never had a problem with it, but I am sick and tired of cell phones, and could save over $25 a month with a landline.

2
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1 month ago
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Casteel1024First activity
asked in Plans and Services
remove

Hi I have five lines and I want to remove three of them how do I do that 

1
gramps28
Pillar
1 month ago
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Mni5dkFirst activity
posted in Plans and Services
The new app for TMHI sucks

Where is the connection quality bars on the new app. I dont appreciate all the marketing and garbage in the new app. I just want good internet, focus on that rather than giving me free! Come on Tmobile, get ur act together.

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1 month ago
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niugiovanniFirst activity
asked in Plans and Services
T-Mobile Fiber CGNAT & IPV6 Questions (How Do I Get Support?)

I was just connected to T-Mobile Fiber this weekend and I’m trialing it out.    It looks like their fiber service also uses CGNAT (Why?!) which is killing some self hosted appliances that I need for work.I’m trying to figure out if I can access externally via IPV6 but there aren’t any resources online yet.I’m also trying to find out if I can pay for static IPs or business service but there isn’t any information about that yet, either.Making this tons easier is that T-Mobile only offer chat support.  The support system says it’s open Mon-Sun until 9p EST.  Funny enough, after two days of trying to connect I only get the message that no support reps are available.Does anyone know of any way I can speak with techs for the fiber service?

2
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1 month ago
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ViroscopeFirst activity
asked in Plans and Services
Isn't T-Mobile Fiber violating their own TOS with CGNAT

You are not permitted to use your Device or the Service in a way that we determine:Operates servers for commercial purposes, uses applications which automatically consume unreasonable amounts of available network capacity, or otherwise uses the Service or Device for purposes other than the personal residential use;That implies personal use is allowed, but CGNAT makes it so you can’t host a personal website, Minecraft server, etc. all personal non-commercial uses. 

0
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1 month ago
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HarobedFirst activity
posted in Plans and Services
Increase in Price for 55+ ($50/mo for 1 line)

Got a text message stating $5 increase/mo.  Called rep.  Was told “due to inflation...”  I asked why because when I was told when I signed up in 10/2018 it was for life.  “Sorry about that.  See our terms and conditions on the website.”  I said I wanted the terms and conditions from 2018.  I asked for a copy of my contract that I signed.  “We don’t have access to that.”  (What??)  I have filed a complaint with the FCC also.  This is infuriating.  

24
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2 months ago
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ArmanBanimahdNovice
posted in Plans and Services
False Advertisement

T-mobile does false advertising. They had a promotional offer for their home internet, that if you add a t-mobile home internet, you'd receive a 50 inch 4k Amazon TV, valued at $450. I added t-mobile home internet, applied for the promotion, and was approved to receive the promotional offer, however, t-mobile did not send me the tv. After over 23 hours of phone conversations with different departments of t-mobile's customer service, the t-mobile agent only offered a $260 credit toward my account. I refused the $260 and asked for the tv that I was offered or the $450 value. And t-mobile refused my request. This is false advertising and t-mobile should know better and not treat their customers this way. They should honor what they promised, either the tv or the value of the promotion.

0
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2 months ago
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nl182Novice
asked in Plans and Services
home internet keep saying connection issue

Did anyone experience this message on their modem even after restarting the modem, calling customer service, and even switching out for a new modem? Customer service confirms no issue with the cell tower in the area. 

0
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2 months ago
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RBensNovice
asked in Plans and Services
data

When I was with AT&T there was a feature on the app that allowed me to turn off the data to my kids device any time I wanted or needed to. Does T-Mobile have this feature 

3
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Community Manager
2 months ago
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AzmikeFirst activity
asked in Plans and Services
Hot Spot disconnects in 10 minutes

The hot spot on my Revvl 6 pro disconnects after 10 minutes regardless of where I have it set. I went through comments in the forum and this is a common problem. What is the resolution to this problem?

0
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2 months ago
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JSB17First activity
asked in Plans and Services
Device Protection

The device protection for my phones is on my two free lines that are currently unused.   Shouldn’t they the device protection and payment for the new phones be on the same lines currently being used?  If I use those 2 free lines won’t the device protection be on the wrong devices?

1
gramps28
Pillar
2 months ago
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mrobrianRookie
asked in Plans and Services
A LOT of T-Mobile ID issues as a Home Internet customer

I’ve been dealing with this for several hours now, so forgive the rant…It seems that T-Mobile has no concept of Home Internet users not having a T-Mobile phone. I don’t know why that is so hard to understand. However, if you only have Home Internet, and not phone, it’s IMPOSSIBLE to get a working T-Mobile ID. The form to create one will tell you your email is wrong when it’s not. In the forums I found a message saying to just create a forum account then link your phone number, so I tried that and when I log in it won’t let me do anything without linking my phone number, but entering my phone number gives me a Service Unavailable error.So, I used the online support chat to try to get this resolved. The first person was completely clueless and told me I had to call customer service. Not sure what the point of the online chat is if they’re just going to tell you to call. So then I call, sit on hold for a VERY long time, and then hung up. For some reason, when you call the Home Internet su

24
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2 months ago
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WeMaNovice
asked in Plans and Services
How long does it take to get the$200 virtual rebate?

Signed up for the virtual rebate for internet, how will I know I got it? As I only have t mobile for the internet. 

0
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2 months ago
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BrDaFirst activity
asked in Plans and Services
Home internetr plan difference

I was confused about this two different plan, and also if i should switch to Home Internet Plus for the new device, because recently the home internet is been very slow.

0
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2 months ago
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