Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 191 Discussions
  • 779 Replies

191 Discussions

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Very Disappointed CustomerFirst activity
asked in Plans and Services

Shame on Tmobile

Having been a T-Mobile customer for 20 years, thought we would give the home internet a try. When we first signed up, $100 was offered as incentive. By the time T-Mobile sent the signal box, the incentive was cut to $50. It has been 6 months since receiving service, and we have received $0 of the promised sign up incentive!Very disappointing, Tmobile! 

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4 months ago
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Cha-LeeFirst activity
asked in Plans and Services

WiFi on United flights

I am a T-Mobile customer. Do I automatically get free WiFi on United Airlines flights?

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Pillar
4 months ago
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MarshmeloFirst activity
asked in Plans and Services

Brooklyn 18th ave Branch

I went to 18th ave in Brooklyn, NY to switch plans from Att to T-Mobile. I had 4 lines and wanted new phones. It was quite complicated. The staff there Lewis Fields was extremely helpful and patient. He literally spent like 4-5 with me. Explained all the perks that were available. I have to write this review and express my gratitude!!! Turns out this man speaks 3 languages. Many of the customers that day were looking for him. I am so glad he was my salesperson that day. I will definitely refer my friends and family here. Thank you Lewis!!! T-Mobile please give this man a BIG RAISE. He absolutely deserves it !!! 

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Pillar
4 months ago
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RayJFirst activity
asked in Plans and Services

Replacement Card

I lost my Tuesday Fuel Reward Card and need to how to order a replacement card

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gramps28
Pillar
4 months ago
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JERRYBSAYSFirst activity
asked in Plans and Services

how long until rebate shows up

I’m getting a status of submission submitted but want to know how long before they send me my rebate.  Its been almost 3 weeks since submissionThanks for the Assistance

2
J
4 months ago
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Steven RudolphFirst activity
asked in Plans and Services

Suspension of additional line

2 months back I had added additional lines to my account. I no longer want it now. So I temporarily suspended the lines for 90 days. Please confirm if I will receive the bill only for one line now

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Pillar
4 months ago
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SebastianUSAFirst activity
asked in Plans and Services

Moving from Europe to USA

I am soon coming to the USA, to California, on a student visa (from Europe) and I am looking into buying a T-Mobile sim card but maybe also a new phone. I saw there are deals for $35 a month (for 2 years) for an Iphone 14. Does that price include the dataplan? I haven’t been able to find the various plans. Here in the Netherlands I have a T-Mobile plan which includes unlimited data and 120 minutes phone and 120 sms. Is there something similar in the USA and my last question, is it possible to have an E-Sim so that I can have it installed before landing. Thanking you all for your help! 

2
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4 months ago
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FranclinFirst activity
asked in Plans and Services

where was i born

I have magenta Max for 55 and older I also have internet I pay$50 a month and there is a deal where you only pay $30 a month how do I get that deal? 

2
B
4 months ago
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intelFirst activity
posted in Plans and Services

Home internet service IPv6 traffic is all filtered even when using a Netgear LTE router. No port forwarding. Plz fix!

My background is in IT / networking and I started using Tmo Home Internet for the past 2 weeks. The router being shipped today to customers is missing very important features for power users - it actually broke my ability to remotely access my home via direct-connection using public IPv6 and IPv4 that I used on comcast. Contacting support for help is pretty much useless, although I have raised a few tickets regarding the major issues affecting me since switching ISPs, namely:Unable to ping my IPv6 WAN address given by T-mobile (to remotely monitor my internet connection) Unable to remotely access my home via my VPN server which listens to connections on the WAN IPv6 address (again, T-mobile is filtering ALL my incoming traffic - comcast, att fiber, other major players in the market don’t do this filtering to endpoints except for spam port 25) Connecting to a VPN server hosted on the internet is unreliable and unstable. T-mobile does not offer IPv6 Prefix Delegation (comcast has it, att

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A
4 months ago
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TrustySidekickFirst activity
posted in Plans and Services

T-Mobile is Going to Lose Customers By Refusing to Fix NAT Type Issues

I made the switch from Comcast to T-Mobile about 5 months ago and the internet service itself has been consistently good. Very few drops or spotty connections.However, the issues around strict NAT Type, inability to set static IP addresses, and the lack of UPnP features creates an environment in which online gaming is so inconsistent I don't know why I even bother trying. You can go back so far in the forums and see people complaining about this and we haven't even got a tiny bit of information in terms of them addressing the issue. On top of that, support seems to have no idea what the actual issue is and they keep giving me the same run around.Genuinely hope this is actually being worked on, because it certainly seems like it's not.

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4 months ago
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dmfuller5First activity
posted in Plans and Services

T-mobile bricked my home internet gateway, then UPS lost the return, now T-mobile is charging me $236 for it

I was one of the 34,000 Tmobile home internet customers who had their Gateways bricked by an over the air update.  I did nothing to bring this upon myself, 100% T-mobile’s fault. I followed T-mobile’s instructions.  I was without home internet for several days and when the replacement gateway arrived, I packed it up and used the label they sent me to send it back.  I have a UPS shipping receipt that proves I shipped the gateway back. UPS appears to have lost the return and now I’ve been charged $236 by T-mobile. This is incredibly frustrating.  I called customer support and spent a lot of time arguing with someone who claimed I wasn’t being charged even though I can clearly see on my account where I have been charged.  Was basically given a run around and assured the charge would not go through.  Of course a few days later it did. It adds insult to injury when this entire problem is 100% T-mobile’s fault and I followed their directions exactly.   The audacity of them to charge me $236

8
drnewcomb
Pillar
4 months ago
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hansaFirst activity
asked in Plans and Services

$30 tmobile home internet with existing phone l;ine

I already have a phone thru T-mobile. Do I qualify for the $30 dollar home internet plan?

1
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4 months ago
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AZMaverickFirst activity
posted in Plans and Services

Breach of Contract???

Hello:   Yup, it’s only $5.00 a month T-Mobile is going to raise your bill if you continue to use a Credit Card.  I don’t care if it was $1.00 a month.  I contracted with T-Mobile to get the $5.00 reduced rate using my Credit Card and I expect them to abide by the contract for the 2 year period.  I wrote my protest letter and mailed it off, waiting for a response.  I’m like some other people.  You never want to give a company access to your debit account or checking account.  The credit card gives you 100% protection!!!  And I definitely don’t want another kind of money account named T-Mobile Money.  A contract is a contract!!!

3
gramps28
Pillar
4 months ago
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gilpnh1First activity
asked in Plans and Services

Bill Detail Not Available

I am unable to bill my Bill Details for the last 2 weeks,  I was able to see it always on the Sprint Page. Now that I must use T Mobile page, it states information not available.  I must have the breakdown for all the lines on my account.  When will this be available.  Very unhappy.

2
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4 months ago
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tweetydeeFirst activity
asked in Plans and Services

Billing statements in the mail?

I’ve cancelled auto pay due to debit card requirement. Will I be receiving statements in the mail and will I be able to pay them by mailing in a check?

3
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Community Manager
4 months ago
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Qzt23First activity
asked in Plans and Services

Business Options ?

Does tmobile business provide 5G with secure DNS configuration options ?

0
Q
4 months ago
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MrgolfFirst activity
asked in Plans and Services

Phone service

What happens if we get rid of our phone service, can we keep the home internet?

1
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4 months ago
A
Andrea33First activity
posted in Plans and Services

lies never listen and think whatever notes is whats said

Ok sorry if it's long. On around the middle of Feb. My samsung s22  wouldn't charge the screen was blinking in an out then trying to get it to charge i dropped it and the corner of it cracked and honestly not that bad but to get it fixed at these fixa phone places they wanted 3-400 dollars so i paid for insurance why not use it.  I sent 99 dollars to the insurance claim and i did not hear anything fir a while and finally I called Tmobile customer service . I don't remember names I have stage 4 cancer. Anyway she called insurance  company  so they wanted my id which had expired not long ago i told them everything on it was the same and because im so sick i couldn't get up there to get another 1 plys my appointment is coming up around the end of july. Her and her supervisor said they have never heard of that and they would call me back. I got nothing.  I call back explain everything .How it's been a month and nothing I need my phone cuz of my Dr. Appointments amongst other things and how

0
A
4 months ago
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Jbatch316First activity
asked in Plans and Services

Home internet Question

I just got T-Mobile home internet yesterday! And so far it’s been excellent! We were getting speeds close to 400 mbs. Today that speed dropped to about 120 mbs. Is this a congestion thing? Or is something wrong? My signal is 5 bars, and excellent status. My previous ISP was 6 mbs so I’m not complaining by any means! I just don’t want anything to be wrong! Thanks so much for any information 

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R
4 months ago
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alertSpeaker
asked in Plans and Services

Tower outage, no communication, internet keeps disconnecting

I have had internet problems for the last few weeks, and I was recently told the tower next to router is down without any estimate on when it will be back up and all traffic is being diverted to a further away tower, which is causing the disconnects. This was not communicated, probably to avoid losing customers. What is the recourse for this situation? 

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C
4 months ago
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magenta9615439First activity
asked in Plans and Services

Has anyone else been scammed by T-mobile?

When I signed up for T-Mobile internet last year, probably 6 months ago, I was promised 2 promos--a one year free subscription to Paramount Plus and a virtual credit card of $100.  To date, May 29, I have received none of these.  I thought it was too good to be true and it was.  This is a pretty poor way to treat a customer.  Not to mention that the service is spotty and inconsistent at best.  T-Mobile looks a lot like Xfinity. Unfortunately T-Mobil and Xfinity are the only two providers in town.  So, when you think T-Mobile think SCAMMERS!

3
D
4 months ago
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magenta8345035First activity
published in Plans and Services

Hulu + Live TV won't work on my TV

I recently tried a trial subscription of Hulu + Live TV through my T-Mobile Home Internet Service. It won't work due to their security measures. I signed in using my laptop and that worked fine. I managed my account and added my Samsung TV. Went to my TV to activate it and I got an error message. Chatted with tech support and they said my IP address for the TV was in the wrong zip code area. My IP is likely generated from a router in Somerville, MA whereas I live in Wells, ME.The laptop works because they expect a laptop to move around but they can't buy that my TV in Wells has a Somerville IP address. Tech offered no work around other than to cast it to my TV.Just an observation in case anyone is contemplating the Hulu + Live TV service, it may not work.

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4 months ago
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Eva1988First activity
asked in Plans and Services

service address

Hi, I am needing to update my service address for my TMobile home internet, how do I do this??

1
syaoran
Pillar
4 months ago
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SneegeFirst activity
asked in Plans and Services

Bill Payment

Can I pay my bill a full year in advance?

5
G
5 months ago
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ktharri3First activity
asked in Plans and Services

Monthly Plan Fee Jumped $20, Why

Our June 2023 bill was $20 higher than previous payments.  Nothing has changed with our plan and there was no explanation.  Did T-Mobile just raise our monthly payment  without letting us know, or is there another reason?

8
syaoran
Pillar
5 months ago
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