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Plans and Services

Explore the plans and features available for T-Mobile Internet and what services are available

  • 307 Discussions
  • 1,151 Replies
307 Discussions
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djmiller3First activity
asked in Plans and Services
Has anyone signed up and hooked up on the new plan T-Mobile just announced called Away Plan for RV users and travelers?

So we were getting ready for a 4 month motorhome trip and wanted to use our Gateway router tower to get Internet.   Got an email 3-4 weeks ago announcing that on May 8th T-Mobile was introducing Away Plan which would travel with you type tower and could hook up at locations with service anywhere in the US.   Sounded perfect till I tried to sign up.    Called 3-4 times to Customer Service and never did anyone who answered know anything about Away Plan.   One rep. said she signed me up and all was good.  I wasn’t.   The last rep. admitted that they really didn’t have any way for me to sign up.    What is going on?  I still want the service so maybe T-Mobile people could text me or something.   I would assume they would like to do this since the Away Plan is much more expensive.

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gramps28
Pillar
4 months ago
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Rgbeck07First activity
posted in Plans and Services
HORRIFIC WAITING AND RUN AROUND

I have decided this company does not train customer service reps online on the phone or at the store. I just waisted two hours with the run around trying to open a business account since last Thursday. CS rep on phone told me to go into store. I get to store and they said to call 611. I wait 53 minutes after waiting 15 minutes on hold to be transfer to be told I need to go back to store. Then I call the store with CS ON PHONE. They inform them they are supposed to assist me. The “manager says he needs to run a business credit check at the store. I hang up because at this point I’m just done!Ross G Beckworth

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4 months ago
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KeithsaccountFirst activity
asked in Plans and Services
How do I discontinue service if no one calls back?

I’ve called TMobile twice to disconnect service because of the death of my brother who had the account. I’ve turned the router in to the local store. Every time I call, the rep says that someone will call me back, but no one ever does; is there ANY way to chat online with an actual rep? 

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gramps28
Pillar
4 months ago
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jamiehowarthFirst activity
asked in Plans and Services
How to get the $30 home internet plan on magenta max?

I signed up for the $30 home internet plan as a magenta max customer last month and I being charged $50. I have called CSR several times and I was told you have to wait a few billing cycles before a $20 a month credit is applied. I have asked several times for a copy of the terms and conditions of the promo and they have refused to provide details. Has anyone manage to get the $30 rate for home internet?

11
K
4 months ago
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Jesmith123Novice
asked in Plans and Services
i ordered a new plan

I just upgraded my plan and was wondering how long does it take to get my up grade

0
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4 months ago
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TrishleFirst activity
posted in Plans and Services
plan for out of country

I’m going to Bahamas for a week in couple days. I’m wondering that can I use T mobile to contact when I over there? Or I have to sign ip for any special plan? 

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4 months ago
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thesnows93First activity
posted in Plans and Services
No promos for existing customers

One of the reasons my family switched to TMobile is because they advertised that existing customers get the same promos as new customers.  Well that lasted for a little bit and know they are just like the other carriers.  No benefit for being a longtime customer.  And today I received a test that my bill is going up $5 per line. I understand and appreciate that it hasn’t increased in 10 years, but now I have less benefits and the price is increasing.  TMobile I thought you were better than the other carriers!

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4 months ago
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JrHankFirst activity
asked in Plans and Services
Really now T-Mobile?

The price I signed up for was guaranteed not to increase. The price/plan for the 55+ Magenta was $35/line (tax & fees included) guaranteed never to go up.  First you screw us for additional fees if paid by credit card.Most on the above plan use very little if any data and utilize any of the so called perks that are offered.  We just want good reliable service at the agreed price.In the process of dumping my T-Mobile stock.

0
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4 months ago
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ShelfishRookie
asked in Plans and Services
"no data" option disappeared from account management

Why did the "no data" disappear from my son's manage account options?

14
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4 months ago
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xxxtttFirst activity
asked in Plans and Services
T-mobile provided expired code for Fire TV

First, T-Mobile never sent out the code for rebate. Upon reaching out to Customer support, they provided expired code. Ask me to reach out to Amazon with expired code :(.

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4 months ago
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magenta9615439First activity
asked in Plans and Services
Has anyone else been scammed by T-mobile?

When I signed up for T-Mobile internet last year, probably 6 months ago, I was promised 2 promos--a one year free subscription to Paramount Plus and a virtual credit card of $100.  To date, May 29, I have received none of these.  I thought it was too good to be true and it was.  This is a pretty poor way to treat a customer.  Not to mention that the service is spotty and inconsistent at best.  T-Mobile looks a lot like Xfinity. Unfortunately T-Mobil and Xfinity are the only two providers in town.  So, when you think T-Mobile think SCAMMERS!

6
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4 months ago
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Will HFirst activity
posted in Plans and Services
Internet speeds home Wi-Fi

For the past month or so I've had nothing but slow speeds and occasionally I'll get some decent speed which is around 30 download and maybe 10 or 11. Uplook I could live with that all day long. Unfortunately it is so sporadic that I have to restart at least 5 to 6-7 times just to try to get my speed up to at least near that. I don't know what's going on in Cookeville Tennessee but my speeds have changed to where now I cannot get any decent speeds at all. And when I mean decent I mean a steady 30 would be fine download and 10 upload. I would even go with 30 and 7. That's all I ask for, but unfortunately I don't know if the tower has moved around since some of these high winds. It's just any excuse every time I call and I'm tired of dealing with overseas people. I get asked the same question 500 times before I get anything fixed and then they ask me again 500 times. Every time I ask something else they repeat themselves numerous times. I just want it fixed quick without all the hour-long

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4 months ago
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guronskiNovice
asked in Plans and Services
Want to drop a line and add a new line in its place - to my present Friends & Family

Hello, { To Whom It May Concern }              I presently have 5 Voice Lines, which are all  “Simple Choice”.{ Simple Choice VAL AAL UNL T+T  ~  Includes $10.00 Friends & Fam  2 Lines On Us }.        I’m requesting jus a simple single Voice Line change / substitutefrm Voice Line (253) 282-2463  to  (253) 802-4015 please.        TY Much,                           Angelino M. Guron, Jr.                           { Acct. No. 889675950 - Primary / Holder }    

1
gramps28
Pillar
5 months ago
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BevoSlayer99First activity
asked in Plans and Services
Gateway Hard Reset

I have been using the T-Mobile 5G home Internet for about a year. A few weeks I thought my son may have performed an hard reset on the gateway by accident. Today while sitting in the same room, I went through the network dropping and when the gateway powered back on it had performed a hard reset on its own    Is this due to a possible firmware being pushed or an issue with my gateway and I need to replace?Gateway is:  Sagemcom Fast 5688W Gateway

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5 months ago
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exzachelyFirst activity
asked in Plans and Services
What kind of credit check?

I was interested in trying T-Mobile Home Internet, but I saw there is a required credit check. I am cleared to close on buying a home and I have been advised by my loan officer to avoid running my credit for anything. Does anyone know if it is a soft or a hard credit check? Other companies that service my area only run soft credit checks and I’d hate for this to be the reason I choose one company over the other.

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5 months ago
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arubidouxFirst activity
asked in Plans and Services
Odd Phone Number linked to my Home Internet Account

I recently signed up for Home Internet and everything seems to be working well.  I am not and have never been a T-Mobile phone customer.In my profile, I notice an odd phone number is linked to my account.  Also, in the caller ID options, there is someones name.How do I get this fixed?  I shouldn’t really have any phone numbers linked to this account (other than one for contact information)

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Community Manager
5 months ago
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Carlgonz1First activity
posted in Plans and Services
Home Internet

I am a fulltime traveler and purchased the home internet at my primary residence and specifically asked the attendent at the store if I was able to use the home internet with me since my home is in an RV fulltime for my sabbatical. He said yes. I learned that the carrier is changing this availability and raising rates over 300% starting May 8. If so, I will return the device and will shop for a new cellular carrier, as well. There are far more competitive options nowadays. Besides, the home internet is very poor reception most times. I never complained about it, but to charge more for the same crap is simply not worth it. It was mostly throwing money away as a backup. 

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5 months ago
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ngocphuoc2024First activity
asked in Plans and Services
free line on my plan

On 09/15/2023 i called tmobile representative and talked to the guy. He helped me out to trade in the phone and add another line . He told me this line is free for lifetime. 3 lines total should be $70 with auto pay that he promised to me but when i check that line is not free . And I called tmobile customer service talked to them 5 or 6 already, they told me they corrected it already and don’t worry it no more. But now I check back the still haven’t fix it. Then i called Joshua from CEO and explained everything to him . He told me to wait 24 to 48 hr to investigate. And then he called me back for couple time but I can’t pick up my phone . He leaves a message that he said on that day didn’t have any promotion for free line. That’s not right because on that day asked the guy helped me out 3 times and he told that line is free for lifetime and he promised too. im so upset and mad i call him back but he didn’t pick up the phone. Im so headache about this problem.

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5 months ago
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Amy1234First activity
asked in Plans and Services
What is the "one time charge"of $9.64 showing up on my bill?

What is the "one time charge"of $9.64 showing up on my bill?

1
gramps28
Pillar
5 months ago
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Mh1First activity
posted in Plans and Services
lied to

Has anyone else been lied to by multiple T-Mobile representatives? I was told almost four months ago that unlimited home internet would be a maximum wait of two weeks … based on that and the combined price I signed up for the phone service. After several representatives told me multiple different things I was finally sent everything to get set up, after four days our internet came to basically a standstill.. upon calling I was informed that the high speed still wasn’t available and at this point the “supervisor “ had to admit that I had been lied to based on the chat log… still nothing could or would be done because NONE of the EXPERTS were under her and just so happens she also couldn’t put me in contact with any of the supervisors that were in charge of these people… almost comical… I should have came here and searched “lied to” . Seems pretty common for these people to not tell the truth!

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5 months ago
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RPAHelper Level 3
posted in Plans and Services
New Service for Home Internet Users

https://tmo.report/2024/04/uh-oh-t-mobile-will-now-enforce-home-internet-address-eligibility/So from what I can see here and read elsewhere, this will help current customer that signed up the right proper way. It will then flag those guys that bought the Gateway at the local TMO stores and the reps faked the address to get the service for that customer. Now these users are not officially supported but now using the Tower due to fake locations. Overloading the system and legit customers affected. I say it's a great idea.

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5 months ago
HoosierDaddy
HoosierDaddyRookie
posted in Plans and Services
Getting someone else's text messages on my gateway!?

I accidentally pushed the wrong button on my gateway and discovered a bunch of text messages. They are apparently to someone named Arron who is a grandpa, recently had a roof replaced, is a part-time bartender, poker player, apparently trying to sell a truck and has some dental issues. And more...I’ve had the gateway for 6 months and these texts are time stamped March thru the present. I reported to T-Mobile and asked why a gateway receives texts at all. T-Mobile wasn’t concerned that I was receiving the texts but said gateways receive texts strictly so T-Mobile can communicate to internet customers who don’t have a phone plan. Said the texts were probably related to number reuse, but that didn’t really make sense.As an experiment, I texted a message to the phone number associated with my gateway on my bill but that text didn’t make it to the gateway, but didn’t really think it would.I know I would be pretty upset if my texts were also going to some random T-Mobile home internet gatewa

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5 months ago
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RPAHelper Level 3
asked in Plans and Services
Enforce Home Internet Eligibility

 https://tmo.report/2024/04/uh-oh-t-mobile-will-now-enforce-home-internet-address-eligibility/So from what I can see here and read elsewhere, this will help current customer that signed up the right proper way. It will then flag those guys that bought the Gateway at the local TMO stores and the reps faked the address to get the service for that customer. Now these users are not officially supported but now using the Tower due to fake locations. Overloading the system and legit customers affected. I say it's a great idea.

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5 months ago
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Shannon 982First activity
asked in Plans and Services
Can this be paid month to month

Mobile Internet w/10GB high-speed data - taxes included $35/monthDoes anyone know if this plan can be month to month?

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5 months ago
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jimkimdoddsfamily@gmail.comFirst activity
asked in Plans and Services
T-Mobile internet app change device name

I'd like to be able to change the device names for my T-Mobile internet. Is there instructions on how to do that so that all the device names are not unknown? I have no idea whose phone is who's and who's laptop is who's. Please help. 

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5 months ago
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