I suppose it’s good to see that others are experiencing the same problem with usage details, and I certainly agree this issue has NOT been solved. And I see that HeavenM has not offered any ETA when this will be fixed, which for a company this size is pretty unacceptable. Personally, I would like to see a credit on my bill for this decrease in service. I wonder if these data problems have anything to do with T-Mobile’s data breech? The other problem is that it appears almost impossible to reach Customer Care via the phone. What’s with that?
Has this usage feature gone away, even after your billing cycle turns over? Or is T-Mobile still trying to restore this feature? If not, I would like at least a $10 reduction in my bill.Have spent hours on the phone trying to get through to Customer Care but no one picks up. This in itself is a terrible problem for T-Mobile’s customers.
It appears there are quite a few threads on this issue, which the moderator should consolidate. And yes, this issue is still a problem for me as well.
My usage report is also still not working, broken since last billing cycle ended. And I still cannot get through to Customer Care on the phone. Maybe this is related to T-Mobile’s data loss, where the “bad actor” was actually a T-Mobile employee who stole data and corrupted their system. Or maybe not, idk. But this is an all hands on deck situation and T-Mobile is not being forthright with its customers about what’s going on. However, what is still working, it appears, is T-Mobile’s billing system, so customers can continue to pay for less. I suggest everyone contact their Attorneys General office and file a complaint.
Very annoying and unprofessional for T-Mobile’s site to work this way.
@Frustrated, I totally agree. Only a few months ago, it seems T-Mobile had excellent customer service, usually answering within a few minutes, and during regular ET business hours I was getting a U.S. representative. Maybe the poor CSR experience is now due to T-Mobile being inundated with calls about their broken usage data system, or maybe it’s because they’ve outsourced all their support, idk. This must indeed be frustrating for someone who needs network or technical support to get their devices working. Unacceptable!
@HeavenM: Are you a T-Mobile employee? If so, have you spoken with technical support regarding if this function is being restored as real-time access? Certainly if you can speak with tech support they should be able to give some idea as to what has happened.I finally got through to a CSR yesterday, someone from the Philippines, but her response was similar to what others have said here that this data should be available at the start of a next billing cycle.
The loss of this usage function and T-Mobile’s data breach may be a coincidence or maybe not. Has anyone here been contacted that their data was stolen? I was told by a CSR that mine was not, but am wondering if everyone is being told the same thing.
Mine is working, noticed it last night, and still working this morning. However, the timestamps are 3 hours behind.
@partywithmyphone: Thanks. Guess I never noticed that before :-(
Totally agree with all of those here complaining about T-Mobile’s policy change to remove AutoPay discount if using a credit card to pay with. (I just got the text a couple days ago that I have till next month to change how I use AutoPay or lose the discount.) I will also be hurt by this due to using a CC that provides phone protection against theft or damage. It certainly feels like T-Mobile has used a loophole to increase its profits while supposedly keeping its promise to not raise one’s rates for the life of the plan. I certainly didn’t read the entire terms & conditions so have no idea what was said about AutoPay, but nevertheless this is extremely disappointing and am not sure there is much alternative (have not found Verizon or AT&T as competitive but will now start shopping around). For now, my plan will be to use t-Mobile Money and keep just enough there to pay the bill. Hopefully, T-Mobile is paying attention to these comments as well as the FTC.
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