Accounts & Services

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  • 4,498 Discussions
  • 19,702 Replies

4498 Discussions

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JCBlurFirst activity
asked in Accounts & Services

How can view billed and unbilled MMS logs for my account?

I see the options for viewing text and call logs, but I don’t see any options for viewing MMS (picture/group texts.) The system displays a monthly totals for them, but unlike texts and call logs, it doesn’t give any details, like numbers sent to or received from.

6
syaoran
Pillar
1 year ago
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compataFirst activity
asked in Accounts & Services

Call logs in electronic format

How can I obtain the detailed call and text logs shown on my bills but in a useful electronic format? For example, CSV format.

3
C
1 year ago
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Jonakim007First activity
asked in Accounts & Services

T-mobile block the all of ways making payment then suspended account..

I set up an account with paper billing  my habit is to making payment thru check when I received statement but some how, i did not receive statement since couple of month  i got some notice of unpaid amount logged in many time since I got that message but I cannot even find my statement  trying to making payment with credit card but always system error So I just sent some amount of check last week.  but today I got my account suspended still their website are not working of payment 5 lines under my account what do I do?  

2
F
Pillar
1 year ago
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azaccariaFirst activity
asked in Accounts & Services

Tablet Line?

Can anyone tell me the monthly line fee for a tablet? Was thinking about getting one and want to do research before I add a line. 

1
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1 year ago
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Redd GodmotherFirst activity
asked in Accounts & Services

Monthly Anxiety with tmobile CS calls/Billing issues

I am utterly appalled at the horrific customer service experience T-Mobile has provided, month after month. I’ve spoken with a customer service rep each month (sometimes, several times) since January to resolve my billing matter, that T-Mobile created! Upon calling we are advised of being on a recorded line, where are all these recordings when needed. Each rep states after almost 2 hour calls (truly ridiculous) that they have everything resolved. I’m instructed to pay what my “monthly bill will be going forward” only to get constant text of service interruption, due to my bill not being paid in full. Additionally, each next month, not only is there a past due portion reflected, BUT, the bill has increased even more without explanation. I’m drained!! This is horrible customer service, I have not made any changes to my account since it opened, why is it this hard to have service and pay my bill timely.. (as I do) and be in peace. I have several health issues and this is not helping at al

1
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1 year ago
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BigEinTXFirst activity
asked in Accounts & Services

T-Mobile account login issue with Firefox

T-Mobile,Loyal customer hear since VoiceStream and Aerial days.  It’s very frustrating that a tech company hasn’t yet addressed compatibility with login to my Tmobile account via FireFox [latest version 93].  I’m in it right now typing this, however…it absolutely hates:https://account.t-mobile.com/signin/v2/https://www.t-mobile.com/signin?I’d loved to see this fixed, instead of timeout or messages like we must have got our wires crossed.  Thank you.

5
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1 year ago
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WiselyJenFirst activity
asked in Accounts & Services

Site Error, Cannot Submit Rebate

Hi,We’ve recently switched over and I am trying to get all the rebates submitted and promotions applied. So far it has been quite a bit of work to figure out how to activate promotions or submit for rebates, which is frustrating considering all the effort put into promoting them. The current issue is that although I have found the page https://promotions.t-mobile.com/rebates Once I am “inside” of my account the reCAPTCHA button has the error “ERROR for site owner: Invalid domain for site key” and since I cannot do the reCAPTCHA I cannot submit the rebate information. Is there another way to submit rebate requests? Or is there any info on the page error being resolved? Thanks for any input!

1
S
1 year ago
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EuroPWMFirst activity
asked in Accounts & Services

Online Shopping Cart Does not work

I am trying to upgrade from a 3G phone to the promised no cost with traded in 5G capable phone.Every time I go through the procedure, and the system shows I owe the sales tax, when I click on Check Out, a message appears that there are technical problems (actually, the amount due today is shown as zero) and to try again later.This has been happening for more than a week (since my first attempt).

1
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1 year ago
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DruWRookie
asked in Accounts & Services

How do I use email (only) for support and feedback?

With poor (not zero) hearing and lousy memory I avoid doing ANY business on phones -- and much prefer to have in writing in email.How can I contact support via email?Feedback: I do not want to get “texts” with codes to use my phone as a security device -- I ardently resist this from online businesses -- had to quite using a couple of credit cards and some banks and investment companies. I don’t want to get ANY texts from TM -- except for my REMAINING balance on my pre-paid phone plan. Just the balance ma’am.So, as a computer programmer -- I gotta ask, as I always do -- why not join regular email with texting and all messaging SMS, MMS, “slack”, etc …. not that technically hard and get’s us our of our communication silos (echo chambers). Dru

1
gramps28
Pillar
1 year ago
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ScadagawdFirst activity
asked in Accounts & Services

esim prepaid plan

I have purchased an eSIM prepaid plan through your T-Mobile app. I opted for the $35 plan. Is this a one time charge only? I only use this when I am on holidays in the US and do not want my credit card to be charged every month.  Thanks. 

2
S
1 year ago
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belkins04First activity
asked in Accounts & Services

employee account

Hello I just signed up with t mobile as an employee and I need to know who I talk to so I can make sure they got my employee information so my account gets set up properly 

1
gramps28
Pillar
1 year ago
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JPARFirst activity
asked in Accounts & Services

claim code for Ooma promotion

How do I get my unique claim code for my free VoIP equipment from Ooma?

1
gramps28
Pillar
1 year ago
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lmaoantFirst activity
asked in Accounts & Services

Trade in Value promotion promised is not displaying on paperwork

Hello,I recently saw a promotion for up to 800 dollars with trade in for the Samsung s22 ultra, i started the process and was told my phone qualified for 600 dollars. So i went and purchased the phone upgrade, now on my paperwork the trade in value is only showing 60 dollars. Whys is the promo not being honored? I've attached screenshots of what is promised and what paperwork is showing. 

1
C
1 year ago
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swimmerFirst activity
asked in Accounts & Services

SIM to new phone & keep #

Hello,I'm pre-paid and I need to upgrade my old phone as 3G is ending next month.I have my own new unlocked iphone.I bought a SIM card from my online T-mobile account from the "upgrade my device" menu.Please A B C see it for me to activate the SIM card online & keep my number.Thanks in advance! 

1
gramps28
Pillar
1 year ago
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KemasaHelper Level 1
asked in Accounts & Services

No Customer Service

I am dealing with my brother passing away and finding that T-Mobile has no customer service. Trying to pay the bill is difficult, to say the least, and getting access to the account seems to be impossible. I went to the store with the death certificate and was told to call. When I called, I was told I should have gone to the store and had them call. They took my info and never got back got back to me. When I called today they said there is only one person who can deal with it and that person is out. While waiting for a supervisor, after 1 hour 15 minutes I got disconnected. I called back it nothing. Called back and asked to be transferred to a supervisor and was disconnected. Called back yet again and the person won’t transfer me to a supervisor. This company should be avoided at all costs.

2
K
1 year ago
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NewRomer22Rookie
asked in Accounts & Services

FAILURE of www.switch2t-mobile.com "Keep and Switch" defaults to "Carrier Freedom"

"Keep and Switch" link keeps defaulting back to “Carrier Freedom”Can the IT experts at T-Mobile fix this issue, as will not let me submit the promotion.  I have tried all chrome, edge, and internet explorer.  Same error occurs each time.“Sorry, you're not eligible for T-Mobile Carrier Freedom”  is the error when selecting “Keep and Switch” www-switch2t-mobile-com

4
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Pillar
1 year ago
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Ms.oldskoolFirst activity
asked in Accounts & Services

help asap!!

Im tryna order a iPhone through apple and it’s asking for tmoblie pin how do I find the pin?

2
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1 year ago
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PRoberts67First activity
asked in Accounts & Services

Prepaid to Postpaid bait and switch

I was just in the TMobile Store to port my prepaid account with a LARGE balance (145) to postpaid.  I asked the rep what would happen to my balance, and he told me that HE could do nothing about it, BUT, that after porting, I could call 611 and get some kind of credit.  So I did that. Then I call customer service, and they basically laugh at me, saying I should have used that balance first. So sorry - all that money is gone.  Ok fine - I get it; enjoy your gift.  What I do not appreciate, and looks very poorly on T-Mobile in general, is the misrepresentation. 

1
gramps28
Pillar
1 year ago
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AngryCustomer22First activity
posted in Accounts & Services

make it easier to cancel!

I shouldn’t have to jump through hoops to cancel a tablet line that I have not used in months nor do i even have the device. The stupid app doesn’t work and I don’t want or need to be asked why I want to cancel when I’m forced to call. I don’t have to explain why I don’t want to give you my money for nothing. I’m very angry with the poor customer service after years of being a T-Mobile customer. 

1
gramps28
Pillar
1 year ago
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EnchildersFirst activity
posted in Accounts & Services

Horrible Application

It's absolutely unacceptable that a company with MILLIONS of customers is incapable of creating an app that actually works. I've seen thousands of complaints online about the Tmobile app and how it just doesn't work, it's worthless! And these complaints started years ago, and I just now confirmed the complaints are STILL 100% valid. The APP STILL DOESNT WORK!! How has someone not been fired for this?!? How can a company actually allow something this significant to just be ignored?!?Anyway, I just signed up for Tmobile 2 weeks ago. I brought my lines to Tmobile, bought new phones/equipment/internet access, etc from Xfinity. Honestly, the phone service here in SF has not been that impressive. So I'm thinking if a company as big as Tmobile is too incompetent to fix something as simple as an app (or they just don't give a damn about American customers), there's NO WAY I'm staying with em. If they don't do something about this app by the end of June, I'm taking everything back to Xfinity. A

2
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1 year ago
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jamokebobFirst activity
asked in Accounts & Services

Turn off voice calls only internationally

Is there a way to turn off only the voice calls both inbound and outbound when roaming in Italy? I would still like to have the ability to receive and send text as well as use data. I looked at the different options on the T-Mobile website and there is not one to turn off voice calls only.If this is not possible, can I setup call forwarding to another phone and not get charged for any inbound calls?

4
J
1 year ago
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ganoejhilFirst activity
asked in Accounts & Services

Netflix

Is Netflix included on the Magenta Military Plan?

1
C
1 year ago
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cxgardeFirst activity
published in Accounts & Services

Switching

Hello,I wanted to share my experience switching to T-Mobile after being a customer with Verizon for 15 years. I had the itch to depart from Verizon and it's massive bill I paid monthly to them for a single line of service. Like many, money is tight and I wanted to make a change. I did my research and decided to pick TMobile because the coverage has massively improved over the years. Things seemed to be in a positive light for me. I called and spoke to a rep who explained the process and how easy it would be to port my number and get the credit to pay off Verizon and cut the ties for good. They were wrong. I was told I would receive credits for device reimbursement in two ways. Sending in my device (Samsung note 9) would grant one half of the credit via a MasterCard for what the phone is worth ~ 170$. The next credit I would receive the same way via MasterCard for the rest of what I owed on my Verizon device. All that was left was a final monthly payment for my service to Verizon. This

12235
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1 year ago
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krion64First activity
asked in Accounts & Services

I am unable to change my plan to Magenta Max

I get the following error: “Oops! something went wrong.”  Very helpful.  I disabled my adblocking VPN and attempted to upgrade directly from the Android app but I received the same error and tried again in my browser both on my phone and desktop to no regard.  Third party cookies are enabled.  Any idea’s on how to fix this?  I really don’t feel like calling in, I have mild social anxiety (undiagnosed, mind you).

1
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Pillar
1 year ago
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MES412First activity
asked in Accounts & Services

I want to keep my current tmobile number while switching to a new family plan within Tmobile

I’m currently on my parent’s t-mobile family plan. I’m getting married soon and want to switch onto my future spouse’s t-mobile family plan. The rep stated “since it’s already a Tmobile number they can’t switch plans”. There must be a workaround for this… I’ve had this number for 15 years and I don’t understand why it can’t be a smooth transfer if I was able to keep this number going from ATT to Verizon to T mobile… Any suggestions for the phrasing I need to use/correct terminology?

1
gramps28
Pillar
1 year ago
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