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peterpengFirst activity

asked in Accounts & Services

Questions about family account

Hi,I have a family account with 8 lines. Now 5 lines (including myself) want to switch out to other carrier, and remain 3 lines will stay with Tmobile.My questions:If I switched out, what will happen to remain 3 lines? will they still work in same family plan? Since I am the owner, if my line moved out, will any of remain 3 lines be account owner? or the family account will be closed, and the remain 3 lines will be on their own (but still working)? Or as an owner, I should first switch the 5 lines, and then remove the remain 3 lines from my family account, and then close family account? in this case will the other 3 lines still function-able (just as individual line)? Thanks

1 year ago

potato headFirst activity

asked in Accounts & Services

need to cancel a pending order that isn't going through

I tried to order three phones online and my credit card denied it as a suspicious transaction. I have straightened it out with my credit card and T Mobile says I have to resubmit a completely new order but it shows the first order as pending and no-one seems to be able to cancel it. I have never received a confirmation email and doubt there are phones on the way. I can't afford a mistake where I end up with six phones.

1 year ago

NinchiFirst activity

asked in Accounts & Services

ARC KVD21 Gateway Stopped working after thunder storm

My Gateway appears to be dead.Has worked GREAT since I got it, but last night we had a very bad Thunder Storm with a poweroutage. Since then the unit will not power up. Thank God the Franklin you sent with the original order works and is a very limited Backup. How do I go about exchanging this unit for a replacement one?Please Email me “NinChi.Lang@Gmail.com” what action to take next. Thank you

1 year ago

big louFirst activity

posted in Accounts & Services

i want off this plan as a non pah

i want off this family plan as a non pah

1 year ago

CesarG110First activity

asked in Accounts & Services

online order

I ordered a pair of AirPods Pro with the help of a live representative since I couldn’t place the order myself. The order was placed by the end of July of 2021, and I still haven't received my order. I want to know why it’s taking so long to arrive? I got in touch with a live representative and I was told my order is being monitored. How long will my order be monitored for?

1 year ago

PT5647First activity

asked in Accounts & Services

T-Mobile Tuesday no shell promotion

Has TMobile ended their deal with shell I was mad about reducing 15¢ off gas's to 10¢ but this week the shell promotion wasn't there. The week before Feb 22 2022 there was no shell promotion as well.

1 year ago

asantos75First activity

posted in Accounts & Services

Phone replaced under manufacture warranty

Hello I wanted to know if there was an email I can send to someone in the corporate office so I can communicate an issue that I recently had. I purchased last June 2021 a brand new S21 plus 5g and 10 months into the use of the phone the screen went completely black and come to find out it was not repairable and I was told at a T mobile store to contact Samsung for the warranty replacement. When I called the Samsung warranty dept. They (Samsung) said they would replace the phone and not only that, for the inconvenience, they were going to upgrade me to a new S22. I accepted the offer but to my surprise the rep for Samsung said I would have to pay for this to take place. Mind you at this point I am confused as to why I would have to pay out of pocket since this is under 1yr warranty. Come to find out later down the road the rep put me down as if I was calling to do an upgrade. He sold me the idea so he can get the sale fro me. I am so disgusted with Samsung and when I received the new S2

1 year ago

IsaFirst activity

posted in Accounts & Services

who to reach , besides call customer service

Hi , I call over 4 times to fix a trade in that I'm still charge on that phone. Where , or who will help to solve this , besides calling customer service, with them this isn't going no where..

1 year ago

mmroggeFirst activity

asked in Accounts & Services

MariB77First activity

asked in Accounts & Services

Magenta Plan used between US and Brazil

I have ben charged 5 dollars per minute on conversations between US and Brazil. When I purchased this plan, I was advised to purchase Magenta Plus for this type of international calls. T-Mobile went in my account and overcharged me. I called customer service, and I was told I don’t have that plan, which has been used for 1 year.

1 year ago

Dcmonster60First activity

asked in Accounts & Services

controls

So I am on my parents account cause it's cheaper but they put parental locks on the account cause of my younger siblings, is there a way to bypass it without them having to change anything

1 year ago

ziarielleFirst activity

posted in Accounts & Services

Can't upgrade my phone online - why?

Has anyone else experienced this? I have a Galaxy S7 Edge and my husband has a Galaxy S7. We also have an old plan (Simple Choice). We are finally ready to upgrade our phones to the S21, but when I try to do it online, I can’t. Everything starts out fine. The initial screen says both phone are eligible to upgrade; when I get to the screen to pick which phone to upgrade, it still seems fine, but once I select the phone to upgrade the next screen says I’m not eligible to upgrade and need to call or come to the store to finish the order.This is really frustrating because I am trying to avoid that ridiculous $20 service charge they have now. I should be able to upgrade my phone online, without getting charged a fee. And while I’m ranting, I should also be able to get a deal on a new phone without having to add a line. I don’t need a third line. We just need the two lines and should be able to get the buy one get one, without adding a third line.Anyone have any insight before I break down a

1 year ago

magenta2157513First activity

asked in Accounts & Services

Log-in problems

I have been trying to log in, but keep getting the same error message the last couple of days: Looks like we got our wires crossed. Please try again later. I tried calling help line but there was a 30+ minute wait. Has anyone else had this problem and resolved it? Thanks!

1 year ago

creilly28First activity

asked in Accounts & Services

Sprint customer getting strange calls

Has anyone been receiving calls from T-Mobile? The number is 844-319-1130. They say they're going to assist me to change over my Sprint account to T-Mobile. Offer me a great deal but then start asking for my pin # and account info. When I say I'll wait yhey say I have to soon or my account could be canceled. They call every other day?

1 year ago

Mitodd1978First activity

asked in Accounts & Services

netflix on us

It says two screens for the Netflix. Does that mean you can only watch on two screens at the same time, or that you can only log into it on two specific devices, period?

1 year ago

bigg53erFirst activity

asked in Accounts & Services

Payment denied by store

Tried to upgrade my phone using a card I routinely use to pay my phone bill but apparently it isn’t accepted? I am wondering why this is. Thanks.

1 year ago

domanoFirst activity

asked in Accounts & Services

End of Sprint Lease Contract

I’m at the end of my lease contract with Sprint. I have 7 iPhone 11s and have the choice of:walk away next month, returning the phones purchase the phones and just keep my Sprint Unlimited Basic plan buy the phones and switch to another carrierWhat I don’t have is an option to upgrade, after buying these phones to T-Mobile’s free iPhone 12 promotion for new customers… This is frustrating… I’m 100% Sprint… nothing is T-Mobile for me…. Even when I try to chat, from T-Mobiles site, it redirects me to Sprint.I’m moving forward with option 3 above, trading the phones for 12s and getting full credits, netting the cost of the 12s at a cost of $0.00 per month.I’m sure others have had this same issue, where you are penalized for being an existing T-Mobile customer, even though you aren’t a T-Mobile customer, per se. I chatted with 8 different Sprint individuals today at Sprint (they kept passing me around, with me ending with someone who appeared to know what they were talking about, and t

1 year ago

GermanoFirst activity

asked in Accounts & Services

How long is prepaid number reachable

I am travelling next to the US in the next days and I will have recurring travels every 2 or 3 months. I am trying to understand if I can use the same T-Mobile Sim card during my trips, just topping it up for the stays. How long will a card active when I am not toping up? Could I keep the card on to receive texts when I am abroad?

1 year ago

PaulRodenFirst activity

asked in Accounts & Services

Deleting Data From E-Mail

I can not connect to my e-mail because I don’t have enough storage on my phone. How do I delete data from my e-mail if the error message keeps popping up saying “ Cannot connect to the server, try again later.” I have deleted messages sent, drafts VIP but I still can’t connect to send and receive e-mail messages. What do I do?

1 year ago

jtrans16First activity

asked in Accounts & Services

add a line

can i add a 5th line

1 year ago

nherveyFirst activity

asked in Accounts & Services

Missing Promtional Credits

Saw a promo deal that said “IPhone 13 on us” “up to $800 off if you trade in an eligible device and start a new line” (back in February of 2022) , so I ended my service with metro and placed an online order under the promotion. On my checkout screen it shows that the promotion was applied , so I paid and picked store pickup as my shipping method. Picked up the new phone the next day and traded in the in device in store but each time I contact TMobile about my bill not being right and never receiving my promo or trade in credits after 4 months of service my issue never gets resolved. Any suggestions?? (I have tried going in-store and calling customer care)

1 year ago

dasbright87First activity

asked in Accounts & Services

where can i file a complaint agaisnt the employees of the the prepaid departmemt ?

The employees of the prepaid department do not seem to have a department watching over their interactions with customers. Every interaction with them is a struggle or a game. It feels like there is no one monitoring how they treat customers. They are free to lie, not provide service, put account security in jeopardy and so on and so forth. I tried filing a complaint, over the phone, with one of the alleged supervisors about a bad experience with some of the employees and the supervisor told me that although she filed the complaint, there is no reference number for the complaint that she could offer me. It did not make sense and it felt like she lied to me. I asked for any other way to find the complaint if not with a reference number, she told me there was no other way. It felt like she did not truly filed the complaint since she would not give me a way to go back to the case. Please tell me of an email or a non outsourced department that handles complaints from customers. If there is

1 year ago

jkavan38First activity

asked in Accounts & Services

data breach

I received an email today from T-Mobile claiming they had a data breach and asking me to click a link to enter my phone number to see if I’m on the list of exposed accounts. Is this legit or scam?

1 year ago

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