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  • 4,562 Discussions
  • 19,649 Replies
4562 Discussions
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dyeager88First activity
asked in Accounts & Services
Can't Text Non- T-mobile users

People who are not on t-mobile have not been able to receive any texts from me since the beginning of the year. They can receive pictures and they can receive group messages, but not regular texts. I went in to t-mobile and they couldn’t figure it out and told me I had to buy a new phone, my phone was only 6 months old. On my side everything looks fine. I cannot tell if someone didn’t receive the message because it looks like it sent. I got the new phone today and that did not fix the issue. Does anyone know what could be going on or what I can do about this? Also, other texts can take forever to download and come in weird orders. PLEASE HELP! 

1
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Pillar
1 year ago
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First UseFirst activity
asked in Accounts & Services
Utility Use

What is the charge for “utility use” on my bill that is listed under Tmobile fees?  

1
ErikaH10
Employee
1 year ago
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SkippyFirst activity
asked in Accounts & Services
Paramount+ Samsung Tv

HiHave been using the Paramount+ promotion on my Samsung TV with no issues.Last week it wouldn’t open and told me that there was an issue and it would be fixed shortly.  Today, the app opens, requires me to sign in but doesn’t recognize my T-Mobile subscription and wants a cc to activate.  Anyone else experiencing this, or have any suggestions?Thanks,Skip

1
gramps28
Pillar
1 year ago
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ccdr1414First activity
asked in Accounts & Services
USAGE DETAILS NOT UPDATED

I’ve called 4 times regarding this issue and have been told they are working on it. I went to my account, usgae details and I’m still missing billing period from Feb2 thru March 2nd. I’m in desperate need to this usage details. What’s going on. I’ve been promised that I’d even get a call back….no word.This is frustrating and a little more than maddening 

1
F
Pillar
1 year ago
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RudolfHelper Level 1
asked in Accounts & Services
How much does adding a new line cost on the ONE Plan?

Hello! I’m interested in adding a fourth line to my ONE Plan.  The ONE Plan and ONE Plus plan are retired and i can’t find any information about how much it costs to add a new line.

1
gramps28
Pillar
1 year ago
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MinatonFirst activity
posted in Accounts & Services
mobile phone cancellation

I’d like to cancel my call phone.I’ve already returned Japan.So I can’t call you.Could you tell me the way to cancel my phone?

1
gramps28
Pillar
1 year ago
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galma74First activity
posted in Accounts & Services
no promotions for T-Mobile essential customers

The only thing that I hate about TMobile is that customers on essential plans don't get any promotions unless we switch to the most expensive plan meaning people like me who pays 120 for 5 lines we will have to pay 225 just to have some discount to upgrade our phone which is bull cause the supposedly discount is charged on the plan totally unfair 

1
gramps28
Pillar
1 year ago
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T-m0bil3Li35First activity
asked in Accounts & Services
T-Mobile chat rep lied about first responder eligibility

I switched from ATT to T-mobile recently and was told that I would qualify for the first responder plan since I’m on the first responder plan on ATT. I chatted with a T-Mobile rep and transferred over 5 lines after confirming my qualifications. Now that I’ve paid off $3000 in balances with ATT for my devices and jumped through all the hoops of transferring my entire family to the magenta max plan, I’m told I don’t qualify for first responder status. I’m an ICU physician and I told them that clearly and I told them I don’t have EMT certification but I do sometimes ride in ambulances. They said all I needed was my hospital ID to verify. I’ve attached the chat log below. Today, I call customer service to clear up this issue and am told there’s nothing they can do about their employee lying to me and the most they can do is either give me a lower grade plan for a discount that would still leave me paying $426 more per year than I was originally quoted. I’m pretty sure bait and switch schem

1
W
1 year ago
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debs034First activity
asked in Accounts & Services
email

My email address is incorrect, where can I change it

1
gramps28
Pillar
1 year ago
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vsundariFirst activity
asked in Accounts & Services
My bill from 2018

Hi..is there any way to get my bills from 2018?

1
gramps28
Pillar
1 year ago
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SallypetFirst activity
asked in Accounts & Services
How much would it cost to switch from Galaxy s21 to iphone

I am thinkimg about switching to and iphone but still owe for my Galaxy S21 I want to know how much more it would cost me to switch  

1
F
Pillar
1 year ago
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Horn1966First activity
asked in Accounts & Services
usage detail not available

I called T-Mobile 3 weeks ago and they said they were working on it The usage is not showing up which is ridiculous for the amount of money you pay I could go to Comcast and pay cheaper money. They ought to do something about it soon very disgruntled customer

1
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Pillar
1 year ago
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EricandMaggieFirst activity
asked in Accounts & Services
Paid off Apple Watch; Need Invoice

How can I request an email or confirmation of my Apple watch? Made monthly payments, but hoping I could receive a confirmation or invoice of paying it off completely/fully.

1
gramps28
Pillar
1 year ago
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BrighteyesloverFirst activity
asked in Accounts & Services
where are the logs for usage

I don’t understand ever since I moved over my account from sprint to t-mobile I haven’t been able to see my usage log like who is texting and calling. 

1
P
1 year ago
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CaptainPicardRookie
asked in Accounts & Services
Samsung/T-Mobile Order Disaster

I ordered two S23 Ultras on the Samsung site. I'm a T-Mobile customer and I checked out both orders by providing my phone number and account pin and going with financing via the T-Mobile bill. As of today, no one can tell me who is responsible for sending me the shipping labels for the trade in devices I have for each order. Samsung, or T-Mobile? T-Mobile has no information on the orders and insists that since I ordered them via the Samsung site that it's Samsung who needs to send me return labels for the trade in's. Samsung chat support repeatedly insists that the carrier is responsible and I send my trade in's to them. Can someone tell me *****WHAT IS GOING ON**** and what reality is here? The chat support agents at both T-Mobile and Samsung just aren't grasping the problem...they are difficult to communicate with and don't comprehend the problem.  I have spent hours with T-Mobile chat and phone support and the language barrier is preventing them from understanding the nuances of thi

1
syaoran
Pillar
1 year ago
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LMFEvolutionFirst activity
asked in Accounts & Services
Detail Usage not updating

When will this feature be restored? The last reply to this was over a week ago. This is not acceptable some of us use this feature to make sure our kids are not in contact with unknown numbers. This could be resolved with a good coder, if thats the issue, or a server replacment if space is an issue. Please correct this ASAP, of issue a small credit as all promised services are not avaiable. 

1
P
1 year ago
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NoHumanInvolvedRookie
asked in Accounts & Services
unlocked status

If a phone is locked into t mobile will it work with both post paid and pre paid plans.  I am trying to switch to a cheaper pre paid plan and only get wrong answers from the alleged t mobile reps.i am trying to figure out if the phones are locked or unlocked to begin with...calling t mobile is not an option because they screw up so much they might get it wrong.since I am on t mobile (post paid) now, is it safe to assume my phones are unlocked for pre paidthe phone models themselves are compatible...i haven’t had a current contract in 10 years, the phones were purchased for cash up front.okay, main phone is unlocked, but back up phone can’t be unlocked until I use it for 40 days on the current phone number…..can I use the spare phone on t mobile pre pay even though i bought it through t mobile post pay?

1
gramps28
Pillar
1 year ago
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TXUser99Speaker
asked in Accounts & Services
Current Cycle Details Usage - Started working for me again!

After 1 month, as of 5 PM CST today, I my usage pages load on both web and in app, with current cycle metrics for all line available. My new billing cycle started two days ago.

1
gramps28
Pillar
1 year ago
J
justinuhickeyFirst activity
asked in Accounts & Services
Service to Cap Bandwidth on a Specific Line?

Quick question for the T-Mobile world. I checked the parental service functions and non do what I am wanting to do. I want to know if there is an option, control or service where I can limit the total GB’s of data that can be used by a line/phone in my plan? Not wanting to restrict by hours, etc. I either want an easy way to turn off data or restrict it to a desired number of GB’s. I have not been able to find much on the T-Mobile site. Any help would be great. Thank you.

1
gramps28
Pillar
1 year ago
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BoodsFirst activity
asked in Accounts & Services
re. Red XR trade in

Why am I receiving this message?I already have mailed and received a confirmation that tmobile has already received the red iphone XR for trade in

1
F
Pillar
1 year ago
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thewebgeekFirst activity
asked in Accounts & Services
Hotspot Data Plans

I am interested in adding a 5g hotspot to my account, but there is no information on the website about what the monthly cost will be in addition to my existing voice line.  I tried adding a hotspot to my cart, and selecting add data plan, but it says something went wrong and won’t show me the available plans and costs. Does someone have a breakdown of the available 5g hotspot plans and their cost when added to an account with one voice line?

1
P
1 year ago
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Mo3nFirst activity
asked in Accounts & Services
Autopay

Hello, I had switched my autopay on different credit card and removed the prior, but still my bill is pending to deducted the old one. please switch it to new card,Thanks,   

1
gramps28
Pillar
1 year ago
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Mo3nFirst activity
asked in Accounts & Services
Multi devices

Hello,My account ha been switched from sprint to T-Mobile and I don’t have access to my two other devices, please get it fixed. The sprint account was so better than this new account, and it had ability to chat to solving the issues. 

1
F
Pillar
1 year ago
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NBUKFirst activity
asked in Accounts & Services
Ooma equipment receipt after signing up on T-Mobile?

I signed up for Ooma service on T-Mobile - how long before equipment receipt?

1
gramps28
Pillar
1 year ago
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slouiswFirst activity
asked in Accounts & Services
Why Can't I add free Netflix?

I can’t find Netflix in Add-Ons. I already have a subscription but want to get it FREE. 

1
gramps28
Pillar
1 year ago
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