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magenta6184902First activity

published in Accounts & Services

I just recived my new phone in the mail today. I need to know hiw do i register my existing phone number to the new phone and sim card. As this sim card is a different size than the one in my old phone.

Need guidance on activating new phone and new sim.....to an existing number.

11192

2 years ago

wizzard2k2First activity

asked in Accounts & Services

why are some calls getting 'bounced' (busy signal) or just going straight to voice-mail

this problem is very perplexing. some people who call are getting a busy signal, some go straight to voicemail, but then some get through. no rhyme or reason as to when it happens or where I am. last time it happened, there were no external connections (bluetooth or wifi). I tried calling tech support - failed to get through.

2 years ago

bigcountry36First activity

asked in Accounts & Services

chat

when are the techs on chat going to be back in service??

5 months ago

ashley952019First activity

asked in Accounts & Services

kkempkenFirst activity

asked in Accounts & Services

How does save $5.00 with autopay work

I signed up for autopay and would like to know when the $5.00 is discounted from my account? Is it discounted when I receive my bill, when my bill is paid or is it a credit on my account?also is it effective with my next bill or do I have to wait a few billing cycles.

1 year ago

morepleaseFirst activity

asked in Accounts & Services

unable to call, receive error "server unreachable"

In San DiegoSame result for both wifi and wifi-off calling attempt.Same result after rebooting phone.SMS text messaging working.

6 months ago

d4t4monFirst activity

asked in Accounts & Services

Turn off mobile data from t-mobile.com account

I'm trying to figure out how to turn off mobile data on my child's device from my t-mobile account page.I don't want to install a separate application, I don't want to have to take the device from them.I just want to shut down their mobile data access, using my t-mobile account interface. I have circle on our wifi - so that is easily done.Is this something I can do from the t-mobile.com web site?Thank you

1 year ago

fariasyannaFirst activity

asked in Accounts & Services

Simply prepaid, what happens if I don't pay?

What happens if I don't refill my simply prepaid plan? I've been trying to put it on pause because I needed to travel but the support is being extremely unresponsive. I will stop paying it since they can't help me.

2 years ago

jimstarosFirst activity

asked in Accounts & Services

Dropped calls in my house

I have had a problem with calls dropping when I am at home. I live in Chicago, and my phone works fine everywhere but at home. I am talking fine, and then, the call goes dead. Sometimes it comes back, sometimes not. I thought it was my old S7 which was the problem, but I just got a new S10 and it is the exact same problem. I have tried wifi calling as well, and nothing seems to work. This is becoming a serious problem since I am now working from home. Any ideas would be greatly appreciated!-Jim

1 month ago

magenta10614949First activity

asked in Accounts & Services

Cancelling DIGITS

Hello, I'm just wondering how I would remove DIGITS from my account? I no longer have a smart watch and dont want to pay for something I no longer use.

1 year ago

suchinjackFirst activity

asked in Accounts & Services

Need Help! Refund for returned WiFi cellspot router after canceled account.

I canceled my T-Mobile Account in the month of September 2019-October 2019 i got a return label kit to return wifi cell spot router-November I returned the WiFi cellspot router to T-mobile using provided return label via UPS Tracking # 1ZY7948A9094594071-very next day before delivered i got charged $105 from my bank account for non returned device charge-Contacted Customer Care and requested refund and canceled auto payment since i dont have any due.-followed by several calls to CC to get refund they said they unable to track the wifi cellspot router IMEI 000000665134755 from their return center but they agree they received the device as per tracking number-again several followup calls same thing every time i get some kind of complaint tracking number i lost some but i have few # 42423789 # R072776253 Refund # 290664125 Equipment Search # 43219348But there is no refund or call back happens i only calling again and again no solution every time i get same answer.suddenly last time ar

1 year ago

silvia-cristinaFirst activity

asked in Accounts & Services

Prepaid SIM RESERVED status-can't use it and can't get REFUND

Hi! I have bought a SIM kit online- prepaid plan (due to COVID I can't go to a store and buy it). I have called for activation at T-Mobile customer support but they are telling me the sim appears as RESERVED status and it doesn't work.I have waited the 2 hours and called again, got the same answer and they told me to call after 24h. They also said I might not be able to get a REFUND and the sim might not work even after the 24h. I don't really know what to do. The money means alot for me and I really need the SIM. I am desperate, someone please HELP!! &#128549

1 year ago

magenta10614584First activity

asked in Accounts & Services

How to check refund debit card balance

I got a refund debit card a while back and just found it again. i do not know how much money is on it anymore. How can i check the balance?

1 month ago

magenta10614526First activity

asked in Accounts & Services

Continuous Redial

Does T Mobile have a continuous redial feature for when you can’t get through to a busy line?

2 years ago

magenta10614323First activity

asked in Accounts & Services

Zelle fees

Are there any T-mobile fees for using Zelle (bank to bank money transfers)?

5 months ago

act32970First activity

asked in Accounts & Services

Switching Prepaid Plans Mid-Cycle

Hello All,I'm currently on the $40 a month 10GB Simply Prepaid plan, but am currently looking at switching to the new $15 a month 2GB Connect plan. I'm currently a week into the 30 day billing cycle, and I'm wondering what would happen to the additional $25 if I were to switch prepaid plans right now. Would I get any prorated refund/credit for the approximately three weeks that I have already paid for the higher tier plan, or would I just lose that amount (therefore making switching near the end of my billing cycle more sensible)?

2 years ago

magenta10613834First activity

asked in Accounts & Services

Lose Prepaid Balance if Switching from Prepaid Plan to Connect?

I noticed that a new sim card must be purchased to migrate from a Prepaid plan to the Connect plans. Does this mean we also would lose our prepaid balances in the process?

2 years ago

magenta4333518First activity

asked in Accounts & Services

Make my number private?

Working from home now, I use my personal phone for business calls.How can I change or mask my outgoing number so I don't get everyone I call calling me back on my phone?

10 months ago

magenta4385574First activity

asked in Accounts & Services

Cancel 1 Line

I have called the 611 number and waited long periods of times in order to reach out to customer service in order to cancel 1 line that is on my plan. May I please have an alternative way to cancel 1 of my lines because I do not wish to continue service for one of my lines as I am not receiving payment for it.

6 months ago

mello8816First activity

asked in Accounts & Services

S9 Pictures taking too long to load on text message screen

After the last T-mobile software upgrade my Galaxy S9 that i never had issues with.... When im on the text message screen and open to send a picture, the pictures are sometimes blank (until somehow in the background it uploads it to the text message screen). When i try to add picture to text message screen it takes forever to add it. If i get out of it (while its loading the picture to the text message) i have to unselect the picture and reselect it so that it adds it to the text message. Again never was issue until the last T-mobile software upgrade.

1 year ago

sunfyre7896First activity

asked in Accounts & Services

Covid-19 fees and interruptions

I see that other carriers are suspending service interruptions and waiving late fees. Why is it that T-mobile is the only carrier that not only shut off our service during this pandemic crisis when millions are out of work, but also charged us a ton of fees to reconnect. I rely on my phone to stay in touch in the event we are called back to work. Since this is the case, I see that Verizon has suspended all late fees and interruptions, therefore, when this crisis is over, I will he switching services after over 20 years with T-mobile. Not a good look for the lowest of the 3 major carriers. It shows that you really don't care about people during extremely harsh times. Enjoy taking people's money.

1 year ago

magenta10613082First activity

asked in Accounts & Services

Three way Calling

Does T--mobile charge for three way calling initiated from your iPhone, is the three way call include in the unlimited talk/text?

2 years ago

magenta2738723Helper Level 1

asked in Accounts & Services

New Connect Plan and taxes?

Very simple, direct question:When I look at the "Taxes and Fees Breakdown" of my current postpaid (T-Mobile ONE) bill, are the per-line "taxes and fees" the same as would be added to that line if switched to the new Connect plan?This question is partly about the accuracy of the "Taxes and Fees Breakdown" for my current plan and T-Mobile's "uncarrier" transparency.Background: there are several lines on my current plan -- for adult children -- that would be perfect for Connect. I would like to separate them from the current plan so they can be on their own, but getting an accurate cost estimate is essential.

2 years ago

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