Accounts & Services

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  • 5,275 Discussions
  • 19,589 Replies

5275 Discussions

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DCrowdenTNFirst activity
asked in Accounts & Services

Can I view my current Account activity?

I know I can view my detailed account activity on my monthly billing statement.  But is there a way I can look at that detailed activity on a more current basis instead of having to wait for the billing statement to be created and available?

1
gramps28
Pillar
2 years ago
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Robyn120First activity
asked in Accounts & Services

paying for stuff i dont have but told ive used

Almost a year i have not been able to use the hot spot that I pay for. I've spoken to multiple people and basically got told I did use it but my device will not allow it. I got frustrated and swore id leave sprint tmobile whoever this is. My point is you take money from me easily but have zero resources to view help my issue. I have seen photos emails and im not going into a store unless its to cancel so help me please. Because $200 a month is insane and I dont use any of this crap. 

1
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2 years ago
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Ranger1Rookie
posted in Accounts & Services

Keep and Switch Fraud

Anyone else having trouble with TMobile meeting it’s promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced…

53
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5 months ago
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KovanFirst activity
asked in Accounts & Services

Buy a new line from abroad?

Hello,I am out of the US, how could I get T-Mobile new line that have a plan to work internationally?

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K
2 years ago
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MPM199092First activity
posted in Accounts & Services

Ongoing and unresolved billing issues

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1
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Pillar
2 years ago
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annazo22First activity
posted in Accounts & Services

Employee Review

Leesburg T-Mobile Store (East Market St.) Sofiane helped us at t-mobile and he was the most helpful and patient associate and attended us with our every need. He broke down everything we needed to know, as my mom does not like dealing with technology and I am not the best versed in it. He understood our frustrations and made sure he made everything easy for us to complete and attain what we needed. Sofiane is also bilingual which was very helpful for the minor language barrier between him and my mom. He spoke French and which is our native language and made communicating for my mom much easier. This shows that he is adaptable and understanding. Sofiane also worked on the phone we purchased and helped transfer every little detail my mom wanted on her new phone. We have never had such intentional and dedicated service when working with Sprint/Tmobile and things seem to always be confusing, but this experience with Sofiane made everything so much better. He deserves his flowers and all th

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2 years ago
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SvengFirst activity
asked in Accounts & Services

Galaxy S20 FE 5G Garbage for you too?

So, what a total piece of junk. T mobile should be ashamed for hocking this garbage. Did you know that if I turn off 5g and go to 2/3g, that this ohone is 3 times faster? Yes , tested repeatedly in several locations. What a crock of crap, 5g. My Galaxy S4 is faster than this junk. Has a good camera and that is it.. I am sure Tmobile is aware, being that they won’t let me post a review on the crappy product. Looking for new provider. What a total ripoff and Tmobile care less. I tried several times to get help and all they say is I have to pay it off or take a $400 hit on a phone I had never used. Anyone else experience the ripoff scam of the S20 FE? I think FE might stand for something other than Fan Edition, Like F’d Edition.

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L
1 year ago
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diggindudeFirst activity
asked in Accounts & Services

tmobile cheated me out of $40/month internet.

Tmobile pulled their usual bait and switch on the $40 internet deal.They manually corrected the error for 6 months, and then told me I didn’t qualify because I signed up for the promotion outside of the offer period.They actually switched my sign up date to break their own contract. 

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2 years ago
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Nikki2119First activity
asked in Accounts & Services

t-mobile App not working?

The app hasnt been working all day..Ive been getting sorry something went wrong..  we werent able to process your request.. anyone else been getting this? 

2
C
2 years ago
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ItsjessisapartmentFirst activity
asked in Accounts & Services

screwed up plan

I recently purchased a moto gplay phone at Walmart and immediately knew something was wrong. I was somehow signed up for a plan for the deaf. Unlimited text, no incoming calls, outgoing 20cents a minute. I am not deaf...also it was a sprint plan for a T-Mobile phone,  so the data doesn't work.  Hopefully this hasn't happened to a lot of people,  but any suggestions?

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2 years ago
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TurtlejuiceFirst activity
asked in Accounts & Services

What all is the usage adress used for?

I noticed this morning that my usage address didn’t match my billing address and I honestly had no idea it even existed.  I have had reason to believe someone has been using my phone to stalk me for a long time now and I was wondering if my usage address being a certain address could mean my phone number was used at this address?  if not is it possible to get a list of where my phone may have been used say if my sim had been cloned or something?

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syaoran
Pillar
2 years ago
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rahuljohn84First activity
posted in Accounts & Services

Tmobile S...... S

Tmobile 'S..... S'Very bad service, poor customer service.. Technical agents are not capable enough. While they charge so much for simple connection. No value for money.. Friends dont rely on Tmobile get a better service provider''

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2 years ago
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DoyoenFirst activity
asked in Accounts & Services

I loose my 4month iphone 12 Because of trade in Credit deal

T-mobile have to issue my remained trade in credit. They promised 800$ I sent my 4 month iphone12(I bought it on July 18, 2021) . It haven’t any problem. I wanna get 5g service. Thus I joined trade in. T-mobile have to keep promise the 800$. I tried cancel my deal because they issued only 225$ credit. They promised other remained credit. I checked 2time to make sure it. They promised and closed deal they said.  But after T-mobile didn’t do anything and yesterday they said They tried but there was technically It is impossible. I should get my credit. It is 575$. Or return my phone.   

1
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2 years ago
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MauraMacFirst activity
posted in Accounts & Services

I am being overcharged

Has anyone else had the same problem as me? When I joined T-Mobile over the phone it was because of the good deal they had at the time. I was told I would get one free phone and T-Mobile would give me the second phone for $800 leaving me to pay $300 over a period of 30 months. Well my husband and I are seniors and we were with tracfone spending about $20 every 3 month for each of our minutes. So the senior plan was $62 dollars for 2 seniors to join and the phone deal was really nice too. We were told we would be paying $62 plus tax for two lines and $10 month for that second phone over 30 months. Well they tricked me. I am paying $112 dollars a month. $64 for the lines, $36+ for one phone and $10 for the other. Give or take some it comes out to $111.23 a month. I can’t afford this and I don’t know what to do.  Can someone please advise me? T-Mobile won’t listen to me when I call and give me the run around. Help!! 

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2 years ago
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banerprFirst activity
asked in Accounts & Services

What is the difference between the Global plus 15GB and International Data Pass 15GB

What is the difference between the Global plus 15GB and International Data Pass 15GBDoes switching to Global Plus 15GB make going back to the original plan not possible?I’m currently on the One Plan with all the original discounts for 4 lines.  I’ll be switching to the GLobal Plus plan if I select this temporarilyThe international data pass is a non-reversible(irreversible) change and charge and can be done while keeping the original planThe descriptions are not clear about charges for receiving calls while traveling. Thanks in advance to anyone who has made the switch while travelling abroad.  

1
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1 year ago
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dylanjfreethFirst activity
asked in Accounts & Services

being charged for no service.

I had used my friends card to purchase a new sim card under a new account and it advised me that i needed to go into store to complete this purchase but it charged me? Please help.

1
R
2 years ago
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GriffinkinFirst activity
asked in Accounts & Services

Error msg

When I try to dial the msg says, “Your phone ois not registered on a netwrok so you can only make emergency calls”  What needs to be changed in my settings 

0
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2 years ago
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maxpatelFirst activity
asked in Accounts & Services

Insider Hookup code

Hello, I know it's a long shot but does anyone have an Insider Hookup code for existing customers that they are not going to use? 

2
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2 years ago
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NANCYRICEFirst activity
asked in Accounts & Services

no phone service

No phone service except emergency this morning on 9416615720 and 9416612443.  I cannot call customer service.  Please help.

0
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2 years ago
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S-hariFirst activity
posted in Accounts & Services

Beware guys, T-mobile monthly premium keep increasing

I’ve been with T-mobile for 18 years and didn’t have any problems until I added a line. The employee said I have to pay 109 for 3 lines. The next billing cycle came with that price the following month was 113, and the next following month was 125! I called customer service and they didn’t give clarification also. So upset with T-mobile!!!!

3
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9 months ago
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Macarb02First activity
asked in Accounts & Services

Death Disconnect Policy

How is it that you do bundle pricing and encourage people to be on the same account but you don’t honor death disconnect for a line on the account but only if the account is in that users name? It lacks compassion and proves that you don’t believe in the customer first mentality. As we all know, losing a family member isn’t easy and when you are finally able to muster up the strength to deal with some affairs it would be nice if a company that claims to set the standards for customer care in wireless wasn’t far behind the times on this. You should be able to cancel a line of a deceased love one off of your account and get the same care and respect that you would at Verizon or AT&T. This is not the case and it is why I am considering moving my entire account. T-Mobile isn’t only behind the pace for Voice networks but they are well off the curve of compassion and simply understanding people.

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6 months ago
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callerFirst activity
asked in Accounts & Services

Simply Prepaid Receiving Texts and Calls Over Wifi While Abroad

I am on Simply Prepaid. I am traveling to Vietnam, Will I be able to receive SMS and calls over Wifi in Vietnam? Thanks.  

2
drnewcomb
Pillar
1 year ago
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Digital NomadFirst activity
asked in Accounts & Services

How to get a replacement phone un Mexico

I am in Mexico, my cell got stolen, I canceled the services and try to errase it already, need to know if I can get a Mexican SIM to be programmed with my US phone number or have T-Mobile DHL me a new SIM card with my number??? 

1
gramps28
Pillar
2 years ago
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frankeFirst activity
asked in Accounts & Services

keyloggers

is there any way to check for a keylogger installed on my iphone SE 

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F
2 years ago
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AlynnFirst activity
posted in Accounts & Services

T-Mobile has Disappointed me beyond belief.

It all starts on March 21st when I decided to upgrade my phone online. The following day on March 22nd the phone got a notification that it was lost stolen or damaged which honestly didn't even surprise me so I call on March 23rd after giving it a full day top settle and see if they would find it or anything like that (They didn't). So when I called The Lady and I and her supervisor work it out to refund me my 962$ for the phone and bill me on my next cycle for the phone we just made an order for…. Sure enough that phone goes missing with no tracking number or anything and was supposed to be here next day ( The 24th) but it wasn't so i called again on the 26th and we made a new order and everything and finally on the 27th i have the phone in the wrong color completely got white and asked for black and my money is still not in my account after being told it would take at most 7 days to get this refund and its been 8 now. calling is useless since the entire team is braindead. now in the

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1 year ago
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