Accounts & Services

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  • 19,701 Replies

4498 Discussions

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Gusgarcia88First activity
asked in Accounts & Services

wi fi calling

Is there any possible way I can disable wi fi calling in my phone with a different device?

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gramps28
Pillar
1 year ago
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BrianB40First activity
posted in Accounts & Services

Can we please have secure shipping.

I recently purchased a I phone 14 pro max in October. The phone never made it to my house due to ups shipping service. The package was missing per ups employee when contacted. I then went through T-Mobile to get refunded for the phone that I paid for. T mobile was good for the refund. I then tried to purchase the phone for a second time in December. I then received a text from ups stating the merchandise is missing. This is now the 3rd time I have purchased the phone online through T-Mobile. I have received all my money back from T-Mobile but this business is loosing so much money or theses phones maybe cheaper then what the price tag is. I recommend T-Mobile to have better shipping methods. So I don’t have to wait and still pay for a phone that I don’t even have. People need to be compensated for their purchases. We will see if I get the phone this go around.

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gramps28
Pillar
1 year ago
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ahinoaFirst activity
asked in Accounts & Services

2022 invoices

Hi! How could I download my 2022 invoices from Feb to Oct if I no longer have a T-Mobile phone number and can’t access my T-Mobile account?Thanks,Ahinoa

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Pillar
1 year ago
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ReeFirst activity
asked in Accounts & Services

AAA memebreship

I would like the instructions on signing up for the Free year AAA memebreship.Thanks!

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gramps28
Pillar
1 year ago
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kuroFirst activity
asked in Accounts & Services

horrible customer service

I started with sprint 1998, I am now looking for another cell service, I lost a phone 2019, and still paying for it, I called like 5 times!  Also, why can I not go to a local office to take care of this issue?  I do not want to speak to aomeone in a different time zone!! I tell them I lost my phone yet it is still on my account!   So when I change service I know they will keep billing me!   

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Pillar
1 year ago
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stressedFirst activity
asked in Accounts & Services

Poor customer service

Why wouldn’t the customer service rep transfer my call to the bankruptcy department. She also would not even provide an address to send bankruptcy paperwork unless I verified all of my account information and asked why I needed the address. Why is that needed as the address should not be confidential. 

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Pillar
1 year ago
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eunicek74First activity
asked in Accounts & Services

Try to get the 6 months bill copies from old account that was closed a year ago

I am trying to get the proof of my old calls and need my 6 months’ statement copies for my client’s lawsuit case. My account was closed on June 13, 2021 and needed the bills from Jan 2021 thru June 2021 as soon as possible to submit to my client’s attorney. I tried to go to the T-mobile store and called the headquarters 13 times but couldn’t find any record of my old account. Please help me get my old statements.

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1 year ago
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alexandro619First activity
asked in Accounts & Services

upgrade device after keep and switch

How long after keep and switch can I trade in my device for an upgrade?

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1 year ago
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RyuFirst activity
posted in Accounts & Services

cancellation of my account

Hello. I would like to cancel my account because I do not use the number anymore. Could you cancel it?I had used the account while I was in Hawaii but I came back to my home country. additionally, I cannot log in because I lost the phone number.

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Pillar
1 year ago
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andybrafford513First activity
asked in Accounts & Services

Service deactivated prior to transferring my phone number to new carrier

I’ve been in contact with tmobile’s customer service representatives and tech support with regards to having my phone unlocked and a problem with having my phone number transferred over to my new phone carrier. The issue was time sensitive as my billing cycle was set to expire on dec 9th (Today) but Tmobile representatives advised the issue was being taken care of. Well……… turns out that was a lie. I’m now searching every which way I can contact them to have this issue expedited as I’m now without a phone that works and I’m a firefighter on shift so for the next 24 hrs I’m stuck at work without the ablility to take care of this issue myself. 

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gramps28
Pillar
1 year ago
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chris McCartneyFirst activity
asked in Accounts & Services

Customer services not picking up call

I've been calling customer service for three days now. No one will pick up. I've waited on hold hold on each call well over two hours on one. And over a each on other calls. Tmobile is going to be loosing a customer with alot of active devices 

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gramps28
Pillar
1 year ago
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BettyboopFirst activity
asked in Accounts & Services

filing a court complaint

Does anyone know where to send a certified documents? I'm trying to take tmobile to court but no one will give me the address. 

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gramps28
Pillar
1 year ago
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Trxshball312First activity
asked in Accounts & Services

Charged after return of phone

I damaged my iPhone XR, and filed a claim through T-Mobile. I received the replacement phone, and turned in my damaged phone, I then got charged $300 for the phone that I HAD ALREADY TURNED IN. I work long hours, so I had my gf call for me throughout the day. She got a representative that had an attitude and didn’t help our case whatsoever. Does anyone have an idea of how to get my money back?

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gramps28
Pillar
1 year ago
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sonnfel18First activity
asked in Accounts & Services

Account Cancellation

I would like to cancel my account effective immediately because I hardly use it. I have AT&T account as well that I’ve had for years that I hardly use. How do I cancel my account?

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syaoran
Pillar
1 year ago
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mjfrmpa21First activity
asked in Accounts & Services

Keep old Number

Can I get my old phone number when I cancel my account with TracFone,  transferred to my new account with T-Mobile? I used the number that was in the new T-Mobile phone to set up my new account. . Oh and does T charge to change the number ?

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gramps28
Pillar
1 year ago
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Gregbr312First activity
asked in Accounts & Services

home internet

can’t check availability. 

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gramps28
Pillar
1 year ago
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drwangxinFirst activity
asked in Accounts & Services

one line with two smart phones

Hello, I am new to T mobile, 2nd day under its service. I have a line. I want to add a device to use that line, but not a smart watch or tablet, but another smart phone. I want two smart phone ringing under one number. How can I achieve that. Thanks!

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gramps28
Pillar
1 year ago
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katebeeFirst activity
asked in Accounts & Services

T-MOBILE® Christmas Saving

Currently receiving strange emails from T-Mobile - using the correct email information - offering an ipadContent of the email states ……… what are your thoughts on the validity? T-MOBILE want to reward you for your continued loyalty Take a 60 Second Survey and Redeem Your christmas Reward now! GET iPad Pro REWARD

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syaoran
Pillar
1 year ago
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LinagaFirst activity
asked in Accounts & Services

update shipping address

how to update the mistyped shipping address in my new Iphone Pro max?   

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gramps28
Pillar
1 year ago
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Cemal kandemirFirst activity
posted in Accounts & Services

operator lock

Good day, I live in Turkey, a relative gave me this iPhone 12 as a gift, but unfortunately it has sim lock, I cannot use the operator lines in my country, there is no network, please help me, I am a student, if you remove the lock, I would be very grateful, thank you in advance / ime Numbers / 353044111746336

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gramps28
Pillar
1 year ago
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License2hillFirst activity
asked in Accounts & Services

my accounts been restricted

My t mobile money account has been restricted. I got a title loan and have been kicked out of my apartment because I couldn't make rent. I had the title loan place deposit funds . I got a job but lost it now because I have 3 dogs in the car. Unrestricted my account

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gramps28
Pillar
1 year ago
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hbs1313First activity
asked in Accounts & Services

is there a way to upgrade physical sim to ESIM?

Hello  I use T-mobile pay as you go plan, and use physical sim on pixel 7 pro.is there a way to upgrade my physical sim to ESIM? best regardsBen.

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syaoran
Pillar
1 year ago
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Gricon1First activity
asked in Accounts & Services

Billing Address

Hi, I’m trying to set My account up on my online banking portal. It is asking for the street address. Not just a postal box.  

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1 year ago
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jhawkFirst activity
asked in Accounts & Services

Never recieved all of the money back on returned phone and airpods..

The beginning of November we placed an order for the new Apple phone and airpods. After realizing we would not be home to sign for the order we contacted T Mobile the next morning…and THEY in turn “cancelled” the order saying it was too late to change the address… we had to wait until they receieved the order back to get the over 600.00 credit so we could place the order once again. It took over 2 weeks and we only got credit for the phone, not the airpods...we NEVER say the package, UPS and TMobile stopped it from being sent to us...after messing waiting almost 3 weeks we went ahead and ordered again. This order was fine, other than since all of this happened it made our trade in value go down...which is not our fault…BUT…. I have contacted them several times, the last time over the phone I was hung up on… I visited the store to see if that would help… but of course they gave my number to their general manager to call me and of course I have not heard anything, that was last week…This

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1 year ago
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grouchyKFirst activity
asked in Accounts & Services

Netflix on us activation

I am new to T-Mobile and am supposed to have Netflix as part of my plan but have no idea how to activate this benefit. Does anyone have any guidance?

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gramps28
Pillar
1 year ago
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