Accounts & Services

Ask about your plan, added features or offers

  • 4,478 Discussions
  • 19,639 Replies

4478 Discussions

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DGRJRFirst activity
asked in Accounts & Services

Mr. Robinson

Hello, I am attempting to set up bill pay for my Wells Fargo account and I need the billing address. I live in South Florica.

1
gramps28
Pillar
1 year ago
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TyTyFirst activity
posted in Accounts & Services

cant get into t monile becausr when is phone

How can I get into my T mobile account without the phone number because my phone is off trying to pay it off now 

1
gramps28
Pillar
1 year ago
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jojogoesFirst activity
asked in Accounts & Services

Unlimited on us promo June 2020

So I saved an email showing an unlimited on us if you bring a phone and add a line - we did for my son’s friend as a graduation gift. Then I fought every month to get the monthly credit.  Then they ‘fixed’ it and all was well for a while - but March of 2022 they started charging me again for this line and claimed that it was only supposed to go for a month.  I would love to chat with them, but chat is gone today. Guess I gotta make a call and spend forever on the phone.

1
syaoran
Pillar
1 year ago
I
isiah and mangoFirst activity
asked in Accounts & Services

Positive Employee review for Contessa

I posted this request in another thread, but i’ll add it here too. I’d like for your employee Contessa to be recognized as an above average employee.  She did a fantastic job helping me with my account and answering some questions that i had on December 20, 2022. So, if you all could hook her up with something, or not.. maybe karma will just handle it. thanks!

1
gramps28
Pillar
1 year ago
D
Devils14First activity
asked in Accounts & Services

ex-customer need copy of my previous bills

I moved to a different carrier from t-mobile and lost access to my account. I need access to my previous bills. I was in contact with customer service twice, got rerouted thrice each time and was asked to call a number. The rep on call asked to go to a store and the store rep said they cannot help. 

1
syaoran
Pillar
1 year ago
S
ShortbaldFirst activity
asked in Accounts & Services

harassed after account closure

I was a T-Mobile Wireless Home Internet subscriber for about 2 years.  This was a no contract month-to-month account.  I called T-Mobile on April 12 2022 to close the account.  I was sent a mailing label to return the device, which I mailed later that week. Fast forward to June, my bank account was still being drafted by TMobile.  I called customer service, and was told it was resolved.  I was also credited for charges after April.  I was satisfied with this result until ...…August 26, I received a bill for not returning the device.  Again I called customer service, and was told it would be resolved.September 30, I receive a letter from a collections agency for $172.  I spoke with Gwydolyn at T-Mobile who assured me that things would be taken care of.  She said I would hear results in 7 days.  I did not receive further assistance.Dec 22.  I'm still receiving bills for "non-return".  I'm on the phone right now with T-Mobile.  Service rep said the device was received by T-Mobile on April

1
S
1 year ago
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MerkMediaFirst activity
asked in Accounts & Services

Can I add a watch with mobile service to a line that is not mine?

My wife and I both have T mobile plans but we are on separate accounts.  I want to buy her a apple watch with mobile service and pay for the watch and the service on my account.  Is this possible?

1
syaoran
Pillar
1 year ago
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lectrcmanRookie
asked in Accounts & Services

Phone Plans

Is there any benifit to upgrading from the ONE plan unlimited 55 plan to the MagentaMax55+ plan other than the free Netflix?  I wanted to ask T-mobile via text on the web site, but evidently that option no longer exists

1
gramps28
Pillar
1 year ago
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Ray SmithFirst activity
asked in Accounts & Services

Netflix Issues

My Netflix keeps dropping off my Tmobile add on feature and it keeps charging me.  This happens every couple of months anyone else having the issue?

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M
9 months ago
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ClusterphuckFirst activity
asked in Accounts & Services

Tmobile login

Why is logging in to T-Mobile such a cluster? I think 3 security codes and 4 loop screens is ignorant. All I wanted to do is pay my bill. Don’t answer, just fix it.

1
gramps28
Pillar
1 year ago
C
CriminalmobileFirst activity
posted in Accounts & Services

Stay away from Tmobile

I stopped in a Tmobile store to find out why they had been screwing us on my wifes watch. They explained how they had been cheating us and pretty much nothing could be done. I asked if they had any trade in promotins and he checked and said yes I could get 800 dollarstrade in on my Pixel 6. I bought the Galaxy zFlip 4 and was told I had to pay off the 400 plus that I owed on the Pixel so I did. I used their label to mail my Pixel to Assurant in Lewisville TX. The next day I noticed on the paper work thatt he only gave me 400 off in the promotion. Turns out that promo was only good if I upgraded ti=o Magent Max for 35 dolllars more per month. I refused to do that so asked them to take the flip back and mail me back the Pixel. I was told I would never see my old phone because once they are shipped off to Assurant it was out of their hands.  I paid 600 for the Pixel 6months ago and paid off the remainder of 400 plus the day of the sale. Now they say my phone is gone and I can’t get it bac

1
R
1 year ago
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Anwar yousifFirst activity
asked in Accounts & Services

ask about my bill

hello this is anwar yousif my bill is going up because the t mobile charge me for iphone 12 and apple watch number. I never have it please i want help

1
syaoran
Pillar
1 year ago
K
KfisherFirst activity
asked in Accounts & Services

Getting the team of experts

Got free phone offer and assistance from T-Mobile and they opened another account for the free phones. I took this to the main store as directed by nearby store, all after trying to resolve over the phone. A T-Mobile manager assisted me in store with the two accounts only to find out that it wasn’t resolved. Now I have been sent to collections for line cancellations and charged the full price of the iPhones, saying I left T-Mobile. I am still very much a customer and using the iPhone 12. 

1
gramps28
Pillar
1 year ago
B
Bbb19First activity
asked in Accounts & Services

ups lost my package - tmobile wont refund me

My T-Mobile package was undeliverable so it was sent back to T-Mobile. Ups lost the package in the mail so T-Mobile filled a claim with them. Ups sent the claim to T-Mobile but T-Mobile has not done anything about it and do not want to refund my phone until they receive the phone. But the phone was lost in the mail. It’s been over a month and I have not received a refund. I call T-Mobile and they keep saying 5-7 business days that they are escalating my claim but I called back today and they said a claim was never put it. I don’t know what to do anymore. I just want my refund. 

1
gramps28
Pillar
1 year ago
J
JerilynmaysFirst activity
asked in Accounts & Services

landline

Do you provide landline service for home phones? 

1
gramps28
Pillar
1 year ago
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S0metimesnaiv3First activity
asked in Accounts & Services

2022 BYOD Line P1 line charge

I signed up for this promotional line and now see a $40 charge on my next billing statement.  I was told the ongoing credit will start showing up after 1-2 billing cycles but will I see a refund for the first (and possibly the next) charge after I pay for it?

1
syaoran
Pillar
1 year ago
J
jwolfe0913First activity
asked in Accounts & Services

Bring My Own Phone Payoff

How do I get reimbused for bringing my own phone after I paid off my phone balance with Verizon.  The sales guy said I can upload proof of balance owed and payoff of phone for reimbursment.

1
R
10 months ago
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vinit.itsmeFirst activity
asked in Accounts & Services

Previous Billing Statements - Ex T-Mobile Customer

I left T-Mobile Dec 1 2022 and didnt download all my previous bill statements.  i am stuck between t-mobile customer service phone, chat and in-person store and not able to get my bill statements from Jan - Sep 2022. T-Mobile store could only print last 90 days from Sep - Dec 2022.  how to get this? anyone please guide?

1
syaoran
Pillar
1 year ago
T
TinkerellaFirst activity
posted in Accounts & Services

NO SERVICE AVAILABLE

As usual, TMobile’s service STOPPED AGAIN. I don’t even get an SOS but once in a blue moon. Just a dead line. This is happening way too often. Anyone else. I cannot reach TMobile because they have NO CHAT available that I can find on my account here. And since I have no service, I cannot call the 611 for help because there is no service. Mind you, I have a ZERO AMOUNT DUE because I pay bills on time. ! I’m so frustrated. 😡😡😡

1
gramps28
Pillar
1 year ago
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MagentaForTheWin2022First activity
asked in Accounts & Services

Trade in device: storage and color does not match

Hi,I am new to T-Mobile; I just signed up a new line with the free iPhone 14 promo by trading in an iPhone Xr. I gave the imei number to the online chat agent, and as I am preparing to ship the Xr back, I noticed in the description the color and most importantly, storage is different. I am trading in Coral 64 GB but description says Black 128 GB. Can I still trade in even though the IMEI numbers match? will I get the full promotional trade-in credits?

1
gramps28
Pillar
1 year ago
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LOUHBNYFirst activity
asked in Accounts & Services

CAN I GET ALL 3 STREAMING SERVICES FOR FREE ???

I RECEIVED A E-MAIL FROM T-MOBILE ABOUT FREE STREAMING FROM NETFLIX, PARAMOUNT+ AND APPLE TV…. AM I ENTITLED TO ALL THREE FOR FREE????PLEASE ADVISE….

1
gramps28
Pillar
1 year ago
D
Daxx1First activity
posted in Accounts & Services

strange text message

http://d3f7a.info/wSTRG42P2S 

1
gramps28
Pillar
1 year ago
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avoidatallcostFirst activity
posted in Accounts & Services

AVOID TMOBILE AT ALL COST

DO NOT GET SERVICE WITH TMOBILE!!! ATTENTION PLEASE!!!!WE JUST SWITCHED OUR SERVICE FROM ANOTHER COMPANY TO TMOBILE AND AFTER 1 WEEK, MY WHOLE ACCOUNT GOT CANCELED (SUSPENDED) BECAUSE OF FRAUD MANAGEMENT TEAM DECIDED TO DO SO. AND THEY EVEN DID NOT NOTICE US IN ADVANCE, EVERYTHING HAPPENS AS A SURPRISE. WE DID NOT EVEN PURCHASE ANY DEVICES AND ONLY USE OUR OWN PHONES AND I HAD EVEN MADE MY PAYMENT BEFORE THE DUE DATE.SO NOW MY FAMILY IS LIVING WITHOUT SERVICE AND WE WENT TO A STORE FOR HELP AND EMAILED THEM MY IDs AS THEY REQUESTED. THEIR SO CALL “BACK OFFICE TEAM” HAVE TO REVIEW AND THERE IS NO WAY YOU CAN CONTACT THEM. THE REGULAR CUSTOMER SERVICE REP ARE USELESS. GOOD LUCK TO YOU IF YOU READ THIS ARTICLE, AVOID AT ALL COST!!!!!!!!!!!!!!!!!!!

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R
1 year ago
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irprincessFirst activity
asked in Accounts & Services

Possible scam.

I got an email from info@t-mobile.com. is it a scam? Supposedly I received a $100 credit for a new phone. Sounds too good to be true, right? 

1
gramps28
Pillar
1 year ago
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jerryd15First activity
asked in Accounts & Services

No name out

How do I fix my profile so that no name goes out just the number.  I tried in the profile but you need a first and last name

1
gramps28
Pillar
1 year ago
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