Accounts & Services

Ask about your plan, added features or offers

  • 4,500 Discussions
  • 19,710 Replies

4500 Discussions

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stephens69First activity
asked in Accounts & Services

t-mobile support is not available?

Hi, I’ve been calling 611 and the 800 number all day, all I get is ‘support is not available, please call again later’.  How on earth can a global telecom company not have their customer service line available all day on a weekday???  Pathetic.   

8
gramps28
Pillar
17 days ago
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nishamalikFirst activity
asked in Accounts & Services

something about opt out so my bill dont go up

i would like to opt out so my plan don't increase.

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gramps28
Pillar
7 months ago
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bluedream1972First activity
asked in Accounts & Services

Bills doubling

Will tmobile be switching over to new plan and our bills be doubled or is this a hoax 

16
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6 months ago
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hothead68First activity
asked in Accounts & Services

charging more money

/are all accounts being forced into another plan charging more money beginning october 17 2023 can we op out of the changes

1
gramps28
Pillar
7 months ago
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MadAsHeckFirst activity
asked in Accounts & Services

Heard that TMobile is greatly increasing rates

How can I let TMobile know that I will not accept a large increase in my monthly billing rate?

1
gramps28
Pillar
7 months ago
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agmcarterFirst activity
asked in Accounts & Services

Applying a credit balance to another account

Hi -- I have a $117.16 credit balance on my old account that I would like to apply to our current family bill.   Anyone know how I can do this without an hour long wait to speak to someone?   Thanks.   

6
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Pillar
7 months ago
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DBiker21First activity
asked in Accounts & Services

New update and changes with TMobile

Can anyone tell me about a new change that needs to op-out of that will increase the phone bill?

1
syaoran
Pillar
7 months ago
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GrouchFirst activity
asked in Accounts & Services

Changing my plan to Go5G Next 55

T-Mobile’s website and app are a mess. And calling support takes hours. We are on Essentials 55 plan and want to upgrade to the Go5G Next 55 plan but the website and the app only allow us to upgrade to the Go5G Next which is very expensive and much more expensive than a similar ATT plan. So why should we even stay with T-Mobile with their much more inferior cell coverage?I have been holding for T-Mobile for 37 minutes on my phone and they keep try to send me to the community, but the community seems just as frustrated.Any idea?

4
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6 months ago
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LADY214First activity
asked in Accounts & Services

opting out new rate plan

I read you can opt out new rates and keep your current plan. Said it can be  done on webpage.Anybody know where its at..i have looked and dont see it

7
gramps28
Pillar
7 months ago
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garydale21First activity
asked in Accounts & Services

Third Party Block

I have 4 lines, one of the lines I need to block any third party charges on that line how can it be done. 

0
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7 months ago
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nicee628First activity
asked in Accounts & Services

Transfer of number to my existing account number

I was previously under my friend’s account. I requested to be released from that account and created a new account with T-Mobile. I wanted to keep my old phone number for my newly created account unfortunately, I was given a new number. I  was advised by the support agent to contact customer service to request a transfer of my existing number to my new account. Has anyone had experienced the same thing? I have been calling CS but put on hold for more than 1 hour. 

0
N
7 months ago
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Bigd9834First activity
asked in Accounts & Services

forced migration for one plus promo plans

Can you tell me if the forced migration will affect those who are on one plus promo plans

1
gramps28
Pillar
7 months ago
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Jmartin02First activity
asked in Accounts & Services

my bill

is my bill going to change on 10/17/2023

1
syaoran
Pillar
7 months ago
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Kathy11First activity
posted in Accounts & Services

Bait and switch

So needed a phone and while in Wal-mart a nice T- mobile employee started talking to me about what T mobile had to offer. I have been using g Net10 and it is going away and I could keep my phone number and the plan was cheaper a month the what I am paying AND I could get the Galaxy A14 basically free. All I to do was pay the 50 down abd T mobile pays the payment as long as I stay with them for 2 years and I can get a 45 dollar a month plan. 40 if I do auto pay.  Great I save like 12 bucks a month and my phone is not charging good and is getting old so why not. But 3 times it came up can't process your order at this time the man called to see what was going on and was told may be issues with the tablets again like they have been having so I was asked to come back this morning.  Same thing happened couldn't process the order at this time so he went in to some chat and another employee called him and said it is the A14 phone no one can get the order to process so try another phone. So of

0
K
7 months ago
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Jgarland1234First activity
asked in Accounts & Services

can i oause my gateway membership

I just want to see if we really need Wi-Fi or not. Is it possible to pause our membership for a month or two? Would I keep my gateway til I decide one way or another? Thanks

0
J
7 months ago
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DRPDDSVAFirst activity
asked in Accounts & Services

Billing Error

I have determined that TMobile began charging a lease payment ($ 41.00) when my account migrated from Sprint in March of 2023. The lease payment is for a phone purchased in 2019 which has long been paid off. To date I have been charged that amount I believe seven times until I caught it the other day while reviewing my bill.  A call to customer service did not resolve the issue. I’m not sure where to go get resolution.

0
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7 months ago
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telephoneFirst activity
asked in Accounts & Services

How To Opt Out Of The T-Mobile Forced Plan Migrations?

What can we do about: Customers on specific legacy plans are set to be migrated. Below is a chart detailing which plans are affected and what plan those customers will be moved to.          Current Plan         Plan After Migration Simple Choice / Select Choice Either Essentials Select or Magenta Magenta Go5G Magenta 55+ Go5G 55+ ONE Go5G Simple Choice Business Business Unlimited Advanced

22
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7 months ago
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Loopback1957First activity
asked in Accounts & Services

Questions about Digits and emergency phone & text

Recently lost my phone for a day,  I had a pretty good idea that I would be able to recover it so I did not report it stolen, remotely erase it, etc.    Fortunately I did get it back but am seeking advice on any way to continue to receive and make calls and texts I am not in possession of my phone.   I downloaded Digits but have found some issues.  First issue is that to login into the web app, I have to authenticate with an sms message.  If I don’t have the phone obviously that is impossible.  Does not appear to be an alternate authentication method such as Google Authenticator.  Second issue, the forums indicate that Digits dis not support all short codes, has that been addressed yet?

0
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7 months ago
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kpanchykFirst activity
asked in Accounts & Services

Still getting F451 Error on Browser & Phone App

I have been getting the F451 error “Uh-oh, it looks like we have our wires crossed.  Please try again later” on any and every attempt to access my account either online OR through the phone app.  I’ve been working with a customer service rep for this, who has submitted multiple tickets, and so far, there has been no fix.One response was “User is not registered”.  Well, no.  The system shows that I don’t have one, but when I attempt to create one (despite having one for years prior) it gives me that error message.The fact that it is happening on the browser (Chrome and Edge) and on my phone app makes me think that it is not related to ad blockers.  Any recommendations?  I do not want to have to call for every single question, concern, phone upgrade, plan upgrade.

5
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3 months ago
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bprop12First activity
asked in Accounts & Services

What is the Difference

When I switch to T-Mobile from at&t I was told by the sales rep that I would get a $150 Costco card and a $200 port in mastercard times 2 for 2 lines they would also give me a new iphone 14 OR pay off my iphone 13 up to $800( in my case it was $635 witch they did times 2 for 2 line ) but they won’t give me the $150 costco or $200 port in times 2 $700 because they paid off my phoneWhat is the difference in They give me a new phone and the 150 plus 200 times 2 OR They keep thier free phone but pay off my phones ( and not give me the costco card and $200 port in times 2 ) 

0
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7 months ago
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Rescue28First activity
asked in Accounts & Services

T Mobile is changing my plan ... I think

According to an article on CNET, my plan that I have had for years (One Plan Unlimited 55 - used to be called something else) is going to change. The primary advantage of my current plan is that I get $0.25/minute calls when I’m in Europe, and more important, I get free data so I can use my phone to access the internet. Texting I don’t particularly care about. I often spend 60 days a year in Europe.So, with my new plan, whatever that is, will I still get the same benefits? I also read that I may be able to opt out of the new plan. Is that correct and can I simply keep what I have? I tried calling customer service, and I have no idea what she told me … it was way too convoluted.

4
gramps28
Pillar
7 months ago
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my_community_accountFirst activity
asked in Accounts & Services

Change plan for trade-in benefit?

Hi - I have several fully paid-off devices.I would like to upgrade from Magenta MAX to Go5G Plus to take advantage of the higher device trade-in benefit.When I look at the Compare Plans (t-mobile.com) page, it tells me that the Go5G plan would be effective next month.Does that mean I have to wait until next month to use the upgrade benefit? Or can I use it immediately?

0
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7 months ago
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obbillFirst activity
asked in Accounts & Services

Where do I change the address used for Government Taxes & Fees in my bill?

Where do I change the address used for Government Taxes & Fees in my bill?  I have 2 phones on my account and one of them has an old address that is no longer applicable.

0
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7 months ago
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grodrzFirst activity
asked in Accounts & Services

10/17 - Grandfathered Plans Changing

There is a big string of videos stating that people with older plans will have to change to the “newer current plans” with T-Mobile.  Has anyone else heard of this?  There is supposed to be an option to opt-out but I have not found anything on how to do that.  The biggest thing about these video’s is that they say that the older plans will sky rocket when they are converted to a current plan.

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7 months ago
gramps28
Pillar
gramps28Pillar
posted in Accounts & Services

Grandfathered plan changes

Just when you thought it couldn't get worse after the autopay fiasco now Tmobile is going to force customers off their grandfathered plans.https://www.cnet.com/tech/mobile/t-mobile-is-forcibly-moving-those-on-older-plans-to-some-of-its-newer-ones-in-november/

7
syaoran
Pillar
2 months ago
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