Accounts & Services

Ask about your plan, added features or offers

  • 4,496 Discussions
  • 19,699 Replies

4496 Discussions

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magenta6296199First activity
asked in Accounts & Services

Digits app problems

I use the digits app for one of my lines and I. Unable to get text messages from certain companies. Is this a normal issue?

4
J
3 months ago
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wbhendricksFirst activity
asked in Accounts & Services

Does anyone else get overcharged by T-Mobile

When I signed up for T-Mobile, I added 4 phone lines and home internet. My bill total was part of a special and I was to pay $200 per month which includes taxes and fees. EVERY month I am charged $220. I have called 5 times and I am still getting overcharged $20/month. I never get it back or discounted. It is very frustrating, especially since the home internet it VERY spotty and often goes out. I started looking into to Verizon.

3
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3 months ago
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Scorpio22First activity
asked in Accounts & Services

Phone Trade In

If I traded my iPhone 11 and the value was 800 - the new phone I got iPhone 14 Pro Max 1200 ish , why is my phone bill so high on payments ? It should have been paid off by now it’s been nearly a year ?? 

0
S
3 months ago
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dangioffreFirst activity
asked in Accounts & Services

Text/call forward

MY phone screen cracked and it's going to be a week or 2 before I can replace it. I was wondering if there was a way to forward my text to my email or a different device and my phone calls to my work cell. Any way to do this? Thanks.

11
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3 months ago
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AustinMFirst activity
asked in Accounts & Services

T-Mobile still lying to customers

We switched our family (4 lines) over to T-Mobile and were given a page with a promotional code by the rep in the store to use to receive a $200 prepaid card per line. This was supposed to pay off the remaining balance on my wife’s phone. I submitted the code for each line and all 4 were denied because we were “outside of the promotional period”. There are no dates on the paper given to me and the rep clearly told me we were eligible.This is the same reason I quit Sprint many years ago. Clearly T-Mobile is only interested in signing customers, not keeping them.

9
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3 months ago
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mxsk8srfFirst activity
asked in Accounts & Services

Benefits for business

I just switched to Tmobile today. We signed up for one of the military discount plans and they put us on a business acount. Well since we left, my wife’s phone won’t allow her to make calls, and we can’t access the regular Tmobile website to utilize any benefits. We tried calling support and they weren’t even sure how to fix it.  I was looking forward to switching to Tmobile, but so far I’m disappointed.

0
M
3 months ago
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lw119Novice
asked in Accounts & Services

Won't Bundle and discount as promised

Had T-mobile 2 lines and internet for several years and was very happy with them, specialized service for 55+, etc.  Went in to check how to get battery replaced through insurance.  Instead, upgraded phones and plan to Go5G+55 with internet. Plan was supposed to be $100 for the two lines (previously $80 for 2) and internet bundled with lines for $30 per month.  Have yet to get the internet for $30, call, chat, email every single month, always told it’s done.  Make me call back after payment made to get “1 time credit” of $20.  This is the SEVENTH month my bill is wrong.  Any suggestions?  Unfortunately I still have 17 months left on the phone special or would change today!

0
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3 months ago
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sayanything2555First activity
asked in Accounts & Services

Bait and switch pricing, is this the new T-mobile?

I was seeing this is a trend with prior post. I recently split from my family plan and was promised a $55 unlimited plan. Then I upgraded my phone and today (while trying to sleep because I work nights) multiple calls back to back. I finally answer, I was told I had no choice and T-Mobile did not care what phone plan I was promise. I will now be put on a 75$ phone plan. Clearly a bait and switch company, I wonder how many other patrons this has happed to and why t-mobil feels it’s ok to strong arm and lie to their clients.

19
C
3 months ago
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StrawberrySeranadeFirst activity
asked in Accounts & Services

How do I remove Takeover Protection?

How do I remove takeover protection?

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gramps28
Pillar
3 months ago
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magenta10599184Rookie
asked in Accounts & Services

Block scam calls from leaving voicemail?

I have a Galaxy S10+ and Magenta Plus plan.  I started receiving "Social Security" scam robocalls from a 520 area code number about a week ago, and suddenly in the last 2 days, they're calling me non-stop, literally every 30 to 60 minutes during the day.  I blocked the number after the first couple instances but I'm still getting voicemail notifications and my VM is clogged with these scam robo messages.Is there a way to block the caller entirely so they can't leave voicemail?  I saw on a couple other boards/threads that there are 3rd party apps that can do this but I don't want to have to install another app just to deal with this nuisance.BTW, when I first started getting the calls, I once let it play through the robocall message and it said it was putting me through to somebody.  The guy who answered was very confused, so I hung up.  The second time it was a guy who immediately started cursing at me.  I then realized the number is bouncing me to others who think they're getting call

7
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3 months ago
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bearcatterFirst activity
asked in Accounts & Services

T-Mobile email contact for refund

I despise doing business on the phone. You can’t half hear or understand each other because in most cases, you’re talking to another country thousands of miles away and the rep speaks English as a second language. I also think account details over a phone is less secure.I want an email addy for T-Mobile CS. They have mine, I should have theirs. I don’t belong to any social media.My wife and I rolled over from Ntelos to Sprint to T-Mobile. She had maximum service working from home. She paid the account waaaaay ahead. She died over a year ago. I now have rock bottom service with a flip phone. I might make one call per month, and receive 5-6 mostly junk. My bill averages $4 and change. The negative balance is enough to cover me for decades. I’m in my sixties. I need 3/4 of it refunded to my autopay account info. I need the money.How do I go about getting that refund? Do I use one of the exec email addys I found online, or is there a more generic CS address I haven’t found yet? I could cre

5
gramps28
Pillar
3 months ago
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fsanbuenRookie
asked in Accounts & Services

Log in to Tmobile account

I would enter my email address and password and it accepts my login  with a Welcome message but it takes me to a screen saying I need to enter a phone number to link to my Tmobile account. I only have a Tmobile home internet number but it would not accept it stating it cannot identify it, When I enter my cell number from another carrier (Consumer Cellular) it just freezes in a loop, No matter what, I need to get past the screen asking for a phone number to link to my account or I cannot access my account. Called customer care and technical services and they are dumbfounded about how I can get around the phone linking screen to be able to access my T mobile account. Any advice will help so I can access my account.

8
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Pillar
3 months ago
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BertrandHelper Level 1
asked in Accounts & Services

Why is T-mobile charging for WhatsApp international video calls?

I have been noticing increases on my monthly bill lately and called in to verify. The agent  told me the extra charge is due to an international call. But guess what: I have been calling my country for years using WhatsApp Video Call and I have never been charged, since I have unlimited data. When I google the question I realize I’m not the only one who has this problem with T-Mobile. On my first call to the billing department the agent told me that international phone calls made through WhatsApp can be charged; she issued a one time courtesy refund to my account though. Then I spoke to a second agent and then a third agent, who both blamed WhatsApp for the issue. Here is what What’sApp says on google about this known issue:“WhatsApp uses your phone's cellular connection or Wi-Fi network to send and receive messages and calls to your family and friends. As long as you haven't exceeded your mobile data allowance or you're connected to a free Wi-Fi network, your mobile provider shouldn't

28
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3 months ago
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Lil2First activity
asked in Accounts & Services

What are this

I have two charges on my phone bill and it says that it is for "equipment" does anyone know what this is?

1
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Pillar
3 months ago
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magenta994577First activity
asked in Accounts & Services

Simple Choice grandfathered unlimited data on a new plan

I have four lines on Simple Choice.  They were given free Unlimited 4G data on all lines a few years ago.  For Simple Choice Plans that are grandfathered, can a new line be added with the free Unlimited Data that was offered to the existing lines a couple of years ago?

3
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3 months ago
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wp2024First activity
asked in Accounts & Services

trade in

I currently have an S22+ that I would like to upgrade to the Ultra 24. I would like to take advantage of the Samsung offer they have on their website where I can trade in my S22 and get credit towards the phone as well as $100 towards cases, headphones, etc. I’m on the One plan.My question is can I preorder the Ultra through Samsung, have it shipped to me and then take my current S22+ into a TMobile store and trade it in there? It’s in near perfect condition without a scratch that I can make out.

0
W
3 months ago
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ShamelessOutlawFirst activity
posted in Accounts & Services

Total failure and lack of accountibilty

On 10-30-23 i was a prepaid Tmobile customer who was told that i could not take advantage of the discounted government program (ACP) while being a Tmobile customer….Tmobile does not participate in that program but was told that Metro by Tmobile does so it was suggested to me that i transfer my phone to Metro which i agreed to do…I told the Tmobile representative that i had a balance (prepaid credit) of $52.63 in my prepaid account and that i would need to have that balance transferred along with my service to the new provider Metro….the representative assured me that the balance of $52.63 would be returned to my financial card within 3 to 10 days and possibly another 2 weeks but that it would be returned without question….well here we are months later and not a penny of it has returned….the representative who ported/transferred the account made the grave mistake of doing the transfer of the number prior to issuing the refund of my monies owed….the result was that the account was delete

0
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3 months ago
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Baguilar52First activity
asked in Accounts & Services

trade in Credit

I Trade in 4 lines , I was offer and amount for each and no they are not  giving me what I was offer , what can I do about it or who can I contact 

1
tidbits
Pillar
3 months ago
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Justice2023Learner
posted in Accounts & Services

Tmobile sent me paid off phones then put them on a payment plan once i wanted them unlocked!

First they sent phones to the incorrect address. They took an entire month to investigate. Then they said they were gonna make it right and send new ones that were completely paid off. Once I asked for these phones to be unlocked they switched the imei numbers on the old phone payment plans and suddenly I owe money on them. Corrupt! Voice and messages available if you email me back

3
tidbits
Pillar
3 months ago
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kpanchykFirst activity
asked in Accounts & Services

Still getting F451 Error on Browser & Phone App

I have been getting the F451 error “Uh-oh, it looks like we have our wires crossed.  Please try again later” on any and every attempt to access my account either online OR through the phone app.  I’ve been working with a customer service rep for this, who has submitted multiple tickets, and so far, there has been no fix.One response was “User is not registered”.  Well, no.  The system shows that I don’t have one, but when I attempt to create one (despite having one for years prior) it gives me that error message.The fact that it is happening on the browser (Chrome and Edge) and on my phone app makes me think that it is not related to ad blockers.  Any recommendations?  I do not want to have to call for every single question, concern, phone upgrade, plan upgrade.

5
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3 months ago
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Broom HildaFirst activity
asked in Accounts & Services

Language

How do I reach a service rep that speaks English without a heavy, hard to understand accent?  I am an American with a hearing deficit which makes it very difficult to understand people with heavily accented English. I was in contact with no less than 4 reps today and each one’s enunciation of English was more difficult than the one before. I even specifically requested to speak with someone whose English was heavily accented and explained why. One told me she (? or he) told me they didn’t have an accent. The last rep, after again asking for less of an accent, accent was the most difficult to understand.  Because of this my service is still suspended.

7
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Pillar
3 months ago
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Cayenne77First activity
asked in Accounts & Services

phone goes automatically to voicemail

How do I change this setting? 

3
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3 months ago
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ivantapiaFirst activity
asked in Accounts & Services

keep number

Hi there, I would like to know if I can keep my cell phone number if I switch from prepaid to unlimited plan post pay. It’s very important for me cause I need to keep in touch for work with my mates, and keep the same number at the moment I switch to unlimited postpay. Thanks

1
gramps28
Pillar
3 months ago
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HD325First activity
asked in Accounts & Services

T-Mobile is blocking my messages sent to T-Mobile users and myself

Hi, We are getting this same issue below:I am also a T-Mobile user. My SMS messages from Twilio are getting blocked by T-Mobile.I can’t send messages to my T-Mobile numbers and our customers that are on T-Mobile/Sprint network.How can I get help to get this resolved?Thanks!

4
syaoran
Pillar
3 months ago
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Edgardo7788First activity
posted in Accounts & Services

DO NOT SWITCH TO T-MOBILE - KEEEP & SWITCH Promotion is a fraudulent misrepresentation.

I was promised a virtual visa for up to $650.00 per line back in July 2022 when I was ready to switch from Verizon to T-Mobile. The salesperson opening my account mentioned I will get the money in up to 7 days. Here I am, it is almost October 2022, and nothing. I have provided all required documentation, showing my balance for each line with Verizon before the switch. However, the personnel in charge of the promotion approval keep saying that I have not provided enough proof for me to qualify for the promotion. This had happened many times, and no matter what I provided they rejected it. I feel that I was cheated with the promotion. They basically lied in my face. Come on T-Mobile, really?  

12
J
3 months ago
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