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Overseas Travel: How can I avoid incoming call costs but still use free text/data roaming while abroad?

We're planning to travel to Europe later this year and would like to take advantage of T-Mobile's free international text/data roaming. However, I saw that incoming calls are charged at one minute even if you don't answer; per T-Mobile's website: "If your phone is on when you get an incoming call, e...

Unable to submit rebate on T-Mobile Promotions - images aren't uploading

Hi I am trying to submit a rebate, but the images of receipt and box are not uploading. The website gives me an error - unable to upload, Retry. However, retrying didn't work.I have tried this on 3 separate days, with 2 different browsers (Chrome and Edge) and two different PCs. Can someone please h...

3 Months Not receving Short Codes (MMS). Email to Text messages

Hello T-Mobile Family,I recently joined T-Mobile in the beginning months of June. I have 4 lines as of now with T-Mobile. Since, I have not been able to receive E-mail to Text Messages. I work for a company that sends out email messages to text messages. Example (???-???-????@tmomail.net) would be m...

Not able to change Webguard filter

Hello, I am not able to change the webguard filter to "Child" from "No restrictions".Whenever I try, I receive a message "Update Operation Failed".Anyone encountered the same situation?

Article Binge on And mobile hotspot/tethering?

I have the unlimited 4G and 7GB of Hotspot, I was under the impression that binge on would not affect my hotspot data when i stream from Netflix yet it has and my hotspot data has been restricted to the point i cant stream anything. I've done a little looking around and other customers are having th...

Duplicate SMS/MMS with WiFi Calling On

When using WiFi Calling on my device, I frequently get duplicate/triplicate messages. I also frequently get errors that messages failed to download. This happens for multiple people, and multiple carriers. I've most recently experienced it on messages received from T-Mobile and Verizon.My current ph...

We are currently having trouble with your request.

I am unable to log into my T-Mobile account. I get the message:We are currently having trouble with your request. Please wait a few minutes and try again.This has been happening ever since last week; no matter how many attempts at various hours throughout the day. Without access, I will not be able...

UNABLE to view my PLAN details for 2 weeks

I am able to view BILLING, USAGE, PHONE, SHOP, PROFILE.... but unable to view my PLAN 😥.The website sends a message "We are currently having trouble with your request. Please wait a few minutes and try again"2 weeks and still can't view my plan 😥.I usually check my plan everyday just t...

Article Official T-Mobile Connect Prepaid Discussion

To take advantage of this offer, please check out our Sign up for T-Mobile Connect Prepaid service page. Still have a question? Need clarification or want to give feedback? Drop us a message and we'll help you. For specific account help, please Contact Care.

Article Has TMOBILE ever gave you any deal for being a loyal customer over 12yrs. Or did they offer you an older or lesser phone.

I been with Tmobile over 12 years and there is no customer loyalty regardless of what tmobile says. We recently tried to upgrade or get a deal on similar phones to what we using. We got the loyal customer BS and then they offered us the Note 8 for over 30 per month, the same offer as buying the pho...

Article Credit Check vs No Credit Check

Could someone logically explain why there is a difference between TMobile Customers who allow TMobile to check their credit reports and those who do not?TMobile puts them in different service categories. There are some ridiculous restrictions on No Credit Check customer account services. It is also...

Showing Wrong Time Zone and T-Mobile Can't Fix

Been on the phone three times to T-Mobile support. Last time, it took one hour. They supposedly have "recycled" the device to get it to show the correct time. Nobody from T-Mobile knows how to fix it. They tell us to manually set the time. We did that, and a few hours later the devices show the wron...

Guam isn't part of the United States?!

So I call TMO customer service and ask why they charge 29 cents a minute to call Guam since I have an unlimited nationwide calling plan. Astonishingly, I get told repeatedly that Guam is not part of the United States. I told the agent that Guam is part of the United States just like Puerto Rico is...

Numbers coming in incorreclty - showing as foreign countries

Whenever I receive a call from a number that is not saved in my contacts, the Caller ID shows it incorrectly. It appears as if it's adding a country code that is not correct, or just breaking the number apart incorrectly and showing it coming in from a different country all together. This has only b...

Log-in problems

I have been trying to log in, but keep getting the same error message the last couple of days: Looks like we got our wires crossed. Please try again later. I tried calling help line but there was a 30+ minute wait. Has anyone else had this problem and resolved it? Thanks!

How to Activate Samsung watch LTE

I need to activate a Samsung watch LTE

Why doesn't t-mobile let me manage my connection? mim.t-mobile.com has been down for 3 days

What's happening?

Can't Make Online Purchases

I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, and my sister's. No matter what I do it always comes up with an "Oops we hit a snag" error and then sends...

Unable to access prepaid account on t-mobile.com since Oct 12

Ever since Friday October 12, 2018, I've been able to complete the online login on t-mobile.com to access my prepaid accounts, it worked fine prior to that. On that day after I logged in I was greeted with a message saying my password was too old and it forced me to change the password which I did....

any one willing to share a tombile hookup code ?

any one willing to share a tombile hookup code ? pls send to *****Thanks in advance Message was edited by: Amanda to remove personal information

Unable to Unlock S8+

Alright, so ever since switching to T-mobile a few months back I've had nothing but issues from Customer Service/Support. My problem now is that I'm trying to get my devices unlocked and I'm getting nowhere.. Small back story:Phones to be purchased though T-Mobile required a 80% up front deposit w...

LG SOFTWARE UPDATE ISSUES

I attempted to upload a system update from T-Mobile for my LG-6 as a result my phone locked up into a reboot loop. This also occurred back in April when my LG-4 did a overnight automatic software update and I ended up having to get another phone. Has anyone else had a problem loading phone software...

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