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  • 20,971 Replies

6289 Discussions

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mccicoFirst activity
asked in Accounts & Services

Linking T-Mobile account with Mint

Any idea how to link them? Mint is giving me this alert:T-Mobile blocks Mint from connecting with them.Let them know you'd like to be able to connect Mint.Thanks for any suggestions,PP

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1 year ago
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inobRookie
asked in Accounts & Services

Cannot log into my T-Mobile account

I have been trying to log into my T-Mobile account all day and I still keep getting the message: “Looks like we got our wires crossed.We weren’t able to process your request at this time. Please try again later.”Customer Service was no help. I was told that there was an update going on and to try again later.I also tried different browsers and changed the password. Problem not solved.Can anybody help resolve this?Thanks!   

42
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1 year ago
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magenta8488802First activity
asked in Accounts & Services

Unable to submit rebate on T-Mobile Promotions - images aren't uploading

Hi I am trying to submit a rebate, but the images of receipt and box are not uploading. The website gives me an error - unable to upload, Retry. However, retrying didn't work.I have tried this on 3 separate days, with 2 different browsers (Chrome and Edge) and two different PCs. Can someone please help?I tried chatting with T-Mobile support, but they couldn't help either.

42
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3 years ago
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magenta9242502First activity
asked in Accounts & Services

Showing Wrong Time Zone and T-Mobile Can't Fix

Been on the phone three times to T-Mobile support. Last time, it took one hour. They supposedly have "recycled" the device to get it to show the correct time. Nobody from T-Mobile knows how to fix it. They tell us to manually set the time. We did that, and a few hours later the devices show the wrong time again. They tried to tell us it was a Samsung problem (we have a Note 10 and Note 9). They first said I would have to go to an Ifixit place to get the software "flashed". I popped my sim card into a spare Moto phone and it showed the wrong time also. So I know it's not a device problem.Our tower is 20 miles from the border of CST and EST. But the time switches to the wrong time zone when you get about 30 miles from the border. But there are several T-mobile towers between here and the border. Not one rep from T-mobile has any idea how to fix this. They just tell us that it's fixed, but it's not. If this doesn't get resolved, we will have no choice but to switch carriers. Our AT&T

42
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2 months ago
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FactedFirst activity
asked in Accounts & Services

wifi calling in Pixel 4a 5g, I can't hear

I bought a pixel 4a 5g straight from google. It's fully stock. When I'm on WiFi calling, I almost always (not always though) can't hear the other side on the call and have to switch to cellular. The other side of the call reports hearing me without an issue. My phone is fully updated with google updates.

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13 days ago
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OTWFirst activity
asked in Accounts & Services

Expiration date bug for Legacy Pay As You Go?

I’ve had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade.Early this year, in 3rd week of January 2021, I refilled another $10.  After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected.It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover.Whether or not due to that system/software change/migration, I am guessing there’s a bug somewhere as my expiration date got shortened by 2 weeks.  From Transaction and Activity history, it looks like that happened either mid-August or early October 2021.Anybody else noticed the same expiration date being shortened?Was there a system change/upgrade that T-Mobile did during 2021 that you’re aware of?How do I contact T-Mobile Chat Support to get this fixed?  A few days ago, I saw a way to do so through lower-right corner but don’t see it today.I

41
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7 days ago
tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Official T-Mobile Connect Prepaid Discussion

To take advantage of this offer, please check out our Sign up for T-Mobile Connect Prepaid service page. Still have a question? Need clarification or want to give feedback? Drop us a message and we'll help you. For specific account help, please Contact Care.

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1 month ago
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w053lxlFirst activity
asked in Accounts & Services

Numbers coming in incorreclty - showing as foreign countries

Whenever I receive a call from a number that is not saved in my contacts, the Caller ID shows it incorrectly. It appears as if it's adding a country code that is not correct, or just breaking the number apart incorrectly and showing it coming in from a different country all together. This has only been going on for about a week. The numbers below are in fact US numbers, if you look at the one labeled peru, it should be (513)-393-2193 - I dont know where the extra 6 is coming from.  The Argentina number, is actually 877 -698-3261. Again, no idea where the +54 is coming from and the Croatia number is 385 428 1000 - no extra numbers there, it just formatted it incorrectly.Is anyone else having this problem? I've hard reset the phone numerous times, no fix

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1 month ago
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hotclick56First activity
asked in Accounts & Services

Is the $100 T-mobile reward a scam?

Is the $100 T-mobile reward a scam? 

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8 months ago
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derrickgFirst activity
asked in Accounts & Services

Tmobile lied and now I'm stuck

So tmobile came to my job and convinced my wife and I to switch from verizon to tmobile. We took advantage of the bogo free galaxy deal. At that point we were told to keep our old devices and new ones would be sent. We were also told when verizon sent the final bill to submit it and they would cover early termination fees and device fees. The next day we received the new phones. Besides a few hiccups we had a decent first month with the company. Then yesterday I finally get the final bill $975. Tried to submit it and was told i missed that promotion and pretty much sorry about your luck. It was never told to us that we wouldn't be eligible or even that the promotion was going to end in 15 days. They actually told me that sometimes it takes up to 60 days to get your final bill. I called several times and spoke to supervisor and they told me sorry they can't do anything. I even tried to go back to verizon to avoid the 975 but tmobile wont let us return the phones because we are out of th

39
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21 days ago
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kronikoleFirst activity
asked in Accounts & Services

How to Activate Samsung watch LTE

I need to activate a Samsung watch LTE

38
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1 month ago
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sharmander1992First activity
asked in Accounts & Services

Can't Make Online Purchases

I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, and my sister's. No matter what I do it always comes up with an "Oops we hit a snag" error and then sends me back to select the phone and payment options after it starts to load the final screen that let's me purchase it. I'm so annoyed at this point that I'm ready to switch to another carrier. Has anyone else had this problem? If so, have you found a solution for it? I've tried clearing my cache, I've tried incognito mode, I've (as I already stated) used several different devices with no luck.

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8 days ago
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sjsturm007First activity
asked in Accounts & Services

T-Mobile Tuesdays Fuel Rewards 01/04/2022

Hello,  Did anyone else have an issue today when they redeemed the Fuel Rewards with Shell only $0.05 was credited in lieu of the $.10 off?  My Fiancé and I are confused for we confirmed we are at Gold Status and can’t get through to a Fuel Rewards Rep or a T-Mobile Rep (been on hold for almost an hour and a half (90 minutes).  

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1 day ago
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magenta2157513First activity
asked in Accounts & Services

Log-in problems

I have been trying to log in, but keep getting the same error message the last couple of days: Looks like we got our wires crossed. Please try again later.  I tried calling help line but there was a 30+ minute wait.  Has anyone else had this problem and resolved it?  Thanks!

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1 month ago
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johnjsalFirst activity
asked in Accounts & Services

Why is my mobile hotspot so much slower than my regular data connection?

Hello all. I'd like to know why my mobile hotspot speeds are so much slower than my regular data connection. I have the old $70 unlimited plan from several years ago, when T-Mobile first started changing things. I have 4G LTE data, and even the mobile hotspot add-on (according to my T-Mobile app) supposedly uses the LTE network and not some slower speed.However, it has been this way for a long time, not just recently. My download speeds when I test it on the phone itself, using the data connection, are decent. The one I just did was 12Mbps. But when I followed that up with a speed test on my PC, using the mobile hotspot, it was 1.33Mbps!Why is this? Does the T-Mobile hotspot throttle your data speeds automatically? I've only used 0.1 GB of my allotment, so I know I haven't gone over. This is pretty terrible. Please help!Thanks,John

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1 month ago
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cecsurFirst activity
asked in Accounts & Services

I can't access My T-Mobile account in any browser

Hi,I can't access my T-Mobile account in the web. I can access no problem in the app. I tried Chrome and Microsoft Edge.  I cleared history, cache, cookies with the same result. After I login, the page only display the footer…This has been happening for months. I was able to see the account a couple of weeks ago when I clear the cache. I tried the next day and even though I deleted everything (cache, cookies), I couldn't access it.This is a business account. Please help

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2 days ago
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mnicholl007First activity
posted in Accounts & Services

On the legality of T-Mobile forcing a medical procedure on employees without consent

Disclaimer: I am not an employee of T-Mobile or its affiliates. I have been a T-Mobile customer for 15+ years. However, given the recent news about T-Mobile US forcing an experimental medical procedure on its employees, I am seriously considering moving to another provider. Before I take any action, I think it's prudent open a dialog about the legality of their policy. T-Mobile and other companies that seek to undermine the rights of individuals under their employ would do well to review social CONTRACTS such as the Nuremberg Code, and the US Constitution and Bill of Rights. Specifically the Nuremberg Code which addresses the necessity of voluntary consent of experimental procedures. Companies that thumb their noses at these social contracts do so at their own peril. ​​​Karma is a b*tch as they say. I am a staunch believer in this. It wasn't that long ago (circa 1940s) that an organization subjugated a certain group of people to experimental procedures (amongst other things) without th

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2 months ago
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timphFirst activity
asked in Accounts & Services

Changing password every 60 days is a terrible policy

I recently log into my.t-mobile site and have to change my password due to this new policy. This new policy is terrible due to multiple reasons. Anyone who is current on IT security should know that changing your new secured/selected password to something new randomly causes more trouble than its worth. User can't remember these new things every 60 days if you create a secure combination for your password.I don't log in to t-mobile every day to see/change things. If you cannot secure my password in the first place, it's not our faults. Don't force us to change ours to cover your problem.

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7 months ago
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arthurpeabodyLearner
asked in Accounts & Services

Why doesn't t-mobile let me manage my connection? mim.t-mobile.com has been down for 3 days

What's happening?

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F
2 years ago
4
4086443128Learner
asked in Accounts & Services

I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the

I had sent my old device iPhone 6 Plus to Tmobile for a trade in credit. The tracking # showed Tmobile warehouse already received it but no credit was issued. I have been contacted customer service so many times and they said they didn't receive the phone even though UPS has proof of delivery. I lost my phone by trusting Tmobile.

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11 months ago
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VerdeyellowtailFirst activity
asked in Accounts & Services

On Us with AirPods promotion & rebates

I’m having issues getting a rebate from T-mobile on the AirPod Promotion.  When I go into the rebate site https://promotions.t-mobile.com/ my phone number is auto-populated and then it requires Promotion Code.  I’ve never received a promotion code. What is this promotion code and is it unique to my purchase. I have called customer service and they basically seem like they don’t know what I’m talking about.  This is quite frustrating and I’d like to get my rebate visa.

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3 months ago
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magenta3395845First activity
asked in Accounts & Services

Why is T-mobile site down?

What's going on with the website? No answers. No information. Just getting caught in circles. No answers. No information. Just getting caught in circles. No answers. No information. Just getting caught in circles. No answers. No information. Just getting caught in circles.

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4 months ago
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magenta6486137First activity
asked in Accounts & Services

Unable to access prepaid account on t-mobile.com since Oct 12

Ever since Friday October 12, 2018, I've been able to complete the online login on t-mobile.com to access my prepaid accounts, it worked fine prior to that. On that day after I logged in I was greeted with a message saying my password was too old and it forced me to change the password which I did. After logging in successfully with the new password, as usual I get the "Select account" screen where I select prepaid number I want to manage as I have multiple prepaid numbers on this account, the link to that page is: https://my.t-mobile.com/choose-account.html After selecting a number I get the message: "We are currently having trouble with your request. Please wait a few minutes and try again."I get the same message if I select the other numbers as well. So it appears whatever changes they made to the site last week didn't account for prepaid accounts with multiple numbers associated with the login as I can't complete the login anymore. Can someone please forward this to the appropriate

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1 year ago
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tamimd67First activity
posted in Accounts & Services

Why no deals for long time customers?

I am so tired of only seeing deals for new customers or only those that add a line. We have been t-mobile customers for 15 years and have all the lines we need. Why shouldn't we be able to just walk in and take advantage of advertised deals instead of spending tons of time on the phone trying to get elevated to a special department?

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19 days ago
I
ishsmobileLearner
published in Accounts & Services

Developer, respond. LG V30 H932 Android Pie/Updates, sigifnicant delay?

I am trying to reach a developer from tmobile's software team. The ones responsible for deciding on breaking enterprise regulation i.e enterprise devices such as the LG V30 are to be updated at least once every 3 months. Updates via carrier cycle distribute such that LG --> Carrier --> Customer/Users via OTA. However, our updates have been stuck on "carrier" for 6 months as confirmed by LG representative via LG support. Other threads from tmobile support have stated Pie has been received however no time frame. We have been very patient. But now, its become ridiculous.I would like to kindly ask a developer, not tech support, not LG support, not customer support, but a TMOBILE DEVELOPER (NOT LG) to respond since they are the individuals directly relevant to software updates. I spoke to everyone but the developer already via phone call however they do not have any information. If i cannot reach a developer, while the developer decides to block/hold our updates, how in the world can

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