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Limit data usage

Folks,Looking for a way to block data usage at certain times for my kid. We have unlimited data, and he uses it late into the night.Yes, I know the old fashioned way of taking the phone away would work 😊 , but he stays up later than me and I don't mind that, but I want him in bed by say midn...

Overseas Travel: How can I avoid incoming call costs but still use free text/data roaming while abroad?

We're planning to travel to Europe later this year and would like to take advantage of T-Mobile's free international text/data roaming. However, I saw that incoming calls are charged at one minute even if you don't answer; per T-Mobile's website: "If your phone is on when you get an incoming call, e...

Unable to submit rebate on T-Mobile Promotions - images aren't uploading

Hi I am trying to submit a rebate, but the images of receipt and box are not uploading. The website gives me an error - unable to upload, Retry. However, retrying didn't work.I have tried this on 3 separate days, with 2 different browsers (Chrome and Edge) and two different PCs. Can someone please h...

Unable to purchase phone online

I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone I want. Anyway to get around this silliness?

3 Months Not receving Short Codes (MMS). Email to Text messages

Hello T-Mobile Family,I recently joined T-Mobile in the beginning months of June. I have 4 lines as of now with T-Mobile. Since, I have not been able to receive E-mail to Text Messages. I work for a company that sends out email messages to text messages. Example (???-???-????@tmomail.net) would be m...

Not able to change Webguard filter

Hello, I am not able to change the webguard filter to "Child" from "No restrictions".Whenever I try, I receive a message "Update Operation Failed".Anyone encountered the same situation?

Article Binge on And mobile hotspot/tethering?

I have the unlimited 4G and 7GB of Hotspot, I was under the impression that binge on would not affect my hotspot data when i stream from Netflix yet it has and my hotspot data has been restricted to the point i cant stream anything. I've done a little looking around and other customers are having th...

Duplicate SMS/MMS with WiFi Calling On

When using WiFi Calling on my device, I frequently get duplicate/triplicate messages. I also frequently get errors that messages failed to download. This happens for multiple people, and multiple carriers. I've most recently experienced it on messages received from T-Mobile and Verizon.My current ph...

We are currently having trouble with your request.

I am unable to log into my T-Mobile account. I get the message:We are currently having trouble with your request. Please wait a few minutes and try again.This has been happening ever since last week; no matter how many attempts at various hours throughout the day. Without access, I will not be able...

UNABLE to view my PLAN details for 2 weeks

I am able to view BILLING, USAGE, PHONE, SHOP, PROFILE.... but unable to view my PLAN 😥.The website sends a message "We are currently having trouble with your request. Please wait a few minutes and try again"2 weeks and still can't view my plan 😥.I usually check my plan everyday just t...

Article Official T-Mobile Connect Prepaid Discussion

To take advantage of this offer, please check out our Sign up for T-Mobile Connect Prepaid service page. Still have a question? Need clarification or want to give feedback? Drop us a message and we'll help you. For specific account help, please Contact Care.

Article Credit Check vs No Credit Check

Could someone logically explain why there is a difference between TMobile Customers who allow TMobile to check their credit reports and those who do not?TMobile puts them in different service categories. There are some ridiculous restrictions on No Credit Check customer account services. It is also...

Article Has TMOBILE ever gave you any deal for being a loyal customer over 12yrs. Or did they offer you an older or lesser phone.

I been with Tmobile over 12 years and there is no customer loyalty regardless of what tmobile says. We recently tried to upgrade or get a deal on similar phones to what we using. We got the loyal customer BS and then they offered us the Note 8 for over 30 per month, the same offer as buying the pho...

Guam isn't part of the United States?!

So I call TMO customer service and ask why they charge 29 cents a minute to call Guam since I have an unlimited nationwide calling plan. Astonishingly, I get told repeatedly that Guam is not part of the United States. I told the agent that Guam is part of the United States just like Puerto Rico is...

Why am I randomly not receiving texts?

A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm a...

Numbers coming in incorreclty - showing as foreign countries

Whenever I receive a call from a number that is not saved in my contacts, the Caller ID shows it incorrectly. It appears as if it's adding a country code that is not correct, or just breaking the number apart incorrectly and showing it coming in from a different country all together. This has only b...

How to Activate Samsung watch LTE

I need to activate a Samsung watch LTE

Why doesn't t-mobile let me manage my connection? mim.t-mobile.com has been down for 3 days

What's happening?

Can't Make Online Purchases

I've been trying to buy the Galaxy S9 from T-Mobile since the day it was released. I've tried literally every single day on multiple devices and even through the app on my phone, my mom's phone, and my sister's. No matter what I do it always comes up with an "Oops we hit a snag" error and then sends...

Forced to Change My Password...

I was unable to login to My T-Mobile just now to pay my bill, unless I changed my password... It said my password was "getting old." I went ahead and did it (just adding +1 the the number already at the end of my password). My question is: HOW OFTEN am I going to be forced to go through this st...

Showing Wrong Time Zone and T-Mobile Can't Fix

Been on the phone three times to T-Mobile support. Last time, it took one hour. They supposedly have "recycled" the device to get it to show the correct time. Nobody from T-Mobile knows how to fix it. They tell us to manually set the time. We did that, and a few hours later the devices show the wron...

any one willing to share a tombile hookup code ?

any one willing to share a tombile hookup code ? pls send to *****Thanks in advance Message was edited by: Amanda to remove personal information

Unable to Unlock S8+

Alright, so ever since switching to T-mobile a few months back I've had nothing but issues from Customer Service/Support. My problem now is that I'm trying to get my devices unlocked and I'm getting nowhere.. Small back story:Phones to be purchased though T-Mobile required a 80% up front deposit w...

Text messages coming in as email addresses

Lately I have been receiving text messages from friends as email addresses. For example, a friend of mine (who I have their contact information saved in my Google account) texted me and it came up as *********@tmomail.net instead of as his name that I have him saved as in my Google contacts. This ha...

LG SOFTWARE UPDATE ISSUES

I attempted to upload a system update from T-Mobile for my LG-6 as a result my phone locked up into a reboot loop. This also occurred back in April when my LG-4 did a overnight automatic software update and I ended up having to get another phone. Has anyone else had a problem loading phone software...

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