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BuieocFirst activity

asked in Android

T-Mobile says no phone received in warehouse

I sent my OnePlus 9 5g defective phone by UPS on September 25 2021. I have a confirmation from UPS that my phone was received in Fort Worth TX on September 30 2021. Each month starting in October 2021 I have contacted T-Mobile to find out where my phone was, Also I was being and still am being charged for a defective phone. In October, November, December, January, February and March I contacted T-Mobile to say that I don’t have this phone. Each month I was given a discount off my T-Mobile bill. On March 13 2022 Danni called me. Danni said that no phone was received. I then asked to speak to a supervisor. I spoke to a man supervisor(don’t know the name) who explained many times that when a phone is sent back the phone will be scanned into the system. My phone was never scanned in. The solution presented to me was that I will pay for the entire phone. I just contacted UPS and spoke to Main. Main said I should contact T-Mobile. Also I am so angry and I am on a fixed income

2 months ago

debrotaFirst activity

asked in Android

Want to increase number of rings before voicemail

I am slow to answer my phone, and I hate receiving voicemail messages. I’d like to increase the number of rings (or time) before voicemail answers my phone for me.

2 months ago

jgt25741First activity

asked in Android

How to swap a Sim phone to a new e-Sim

Hi Modern phone experts,I have an older LG v60 with a physical Nano-SIM. It doesnt seem to have the SIM Manager available and never supported e-SIMs. The instructions on T-Mobile site on how to move old SIM phone to new eSIM phone doesn't work because they explain to use Sim Manger and chose Sim->eSIM to convert SIM to eSIM. I dont even have Sim manager. So questions are: Do I really need to convert SIM of old phone to eSIM in new phone, or is there a way to create a new eSIM for the new phone and just use that? Is there something I am not getting here? Is there anyway I can get to where I want to be, eSIM on Tmobile phone replacing LG v60 Phyiscal SIM Phone? Bottom line is I just want to take the LG V60 out of service and replace it with the new Samsung S24 with an E-SIM. I want to use my work physical SIM for a second SIM later. I already have that and will do that last to get Dual-SIM working. Thanks for any guidance on the Tmobile swap.

2 months ago

hiltpatrFirst activity

posted in Android

App Selector Security Concerns

I have concerns about the app selector application. It seems to be installing apps through security blocks. It is annoying enough to have apps installed without permission. My concern is that it is installing apps within a locked down work profile without consent. This means that app selector opens a security breach to the system that could be potentially exploited. The money Tmobile makes on these apps is not worth risking the security of its users and their devices. This shows a lack of care or regard for their customers. I had to jump through hoops to remove this virus from my brand new phone.

2 months ago

sassygirlFirst activity

asked in Android

can I

Is there a way to print out text messages from data usage

2 months ago

RnStexasFirst activity

posted in Android

promotional code redeemed

So I got my email from T-Mobile with my promotional code for the brinks security cameras. Was almost ready to submit for order. Hit the back bottom. Now it wont let me use the promotional code "says it's redeemed". I didn't even finished the process. What do I do now. Because I have been getting the run around since Saturday

2 months ago

6urferFirst activity

asked in Android

2 year Phone payment

I bought a s22 phone about a year ago and been paying extra on a monthly basis added to my bill, could I pay off the second year in full so that my monthly bill goes back to my usual amount?

2 months ago

ZaphodBFirst activity

asked in Android

Suspicious Text?

Every time I text one of my friends, I get a text message from 571 269 5790 (apparently, but the sender could be messing with caller ID) saying "Receiver 15712695790 unable to receive message - Message Blocking is active.” This is not my friend's number and he receives the texts just fine, but is somebody copying every text I send him, or am I just being paranoid?

2 months ago

dannyrmzFirst activity

asked in Android

How do I block games on my Router

How do I block the ip address of games on my internet router this way my child can use his laptop to make school homework.

2 months ago

Pattybear24First activity

asked in Android

phone

Why can't I make calls on my phone

3 months ago

BigbellyFirst activity

asked in Android

streaming

Hey T-Mobile what's happening here ? You supposedly gave us an up grade ,,,,,Really is that what you call it ,it sounds more like a down grade , and on top of that I can't cast from my phone to my TV any more according to this question I asked Google it states that I can not cast with standard with ads plan & if I try to use my Blu-ray to cast an error pops up on the screen basically telling me that my Blu-ray is not compatible. This is BS .I have been with T-Mobile for Years and I feel that we all should be grandfathered in to the old " contract" ,I have a couple more months to go with my contract and if this isn't corrected I will be looking for another carrier.

3 months ago

mongsil2408First activity

asked in Android

monrhly pay

I paid full my phone and my wife phone.How much do I pay monthly?

3 months ago

LilacExwireFirst activity

posted in Android

web browser restriction - off wifi - safe page

Hello, has anyone else had a problem with a website that is safe (I've been using this website since middle school (2013)) not working when off wifi? For background info, this website is a place were i read mangas or webtoons and it has been a safe website IMO (never had issues). I've notice for a while that it doesn't work when I disconnect from wifi. I usually just let it go but now it gets frustrating as it's a relaxing space to go to when my son is asleep.I went into incognito to see if it would work there but it still didn't work. But something new popped up that I've never seen before (as I've never tried this) and it said this: "Content filtering has been enabled on this line and is restricting your access to this content. An authorized person on your account may be able to disable this restriction through the account management website"Can anyone help me figure at what to do? (I've been on this line since middle school so idk if the restrictions have been updated but I'm sure t

3 months ago

JustcheckingFirst activity

asked in Android

Data Usage Log

If I live in California and texting someone in the same state maybe about 80 miles aways (still in CA) why does the usage log say Florida? I have an android and they have an iPhone and we are on the same plan

3 months ago

kelli929First activity

asked in Android

Priority notification for texts

Hi. I had to get a new phone (still Galaxy S21) since other phone had water damage. On other phone when my boyfriend would text me, it would show his profile pic in the notification bar instead of just the blank conversation bubble. I can’t seem to make that happen again. Does anyone know how to do it? I have checked in Notifications under Apps etc. HELP!!!!!

3 months ago

ginger1276First activity

posted in Android

ACP (EBB) Benefit Program Refund - FCC

Anyone receive an ACP Equipment credit back from T-Mobile for participating in the ACP/EBB fed program for the equipment piece of it at all?! I just realized I never have and I'm pretty sure the feds paid T-Mobile for each of us that borrowed against that with T-Mobile& those who were approved for a benefit amt up to $100 or something like that.Well I just realized I never rec'd any credits or ACP monetary benefits back for equip that I recently paid off. I was billed by T-Mobile for the last 2+ years every month for a tablet that never worked right to begin with & wasn't at all what I ordered but i ended up paying close to $200 for a low end non working tablet & never once rec'd a credit this whole time for the equipment benefit part & thot we were supposed to right?! I could be incorrect here but fig id better double check see if I should've gone maybe to a diff website or something to get reimbursed for that.Thanks for the help and ur time!

3 months ago

ginger1276First activity

asked in Android

ACP (EBB) Benefit Program Refund - FCC

3 months ago

mm1717Learner

asked in Android

How to end a current call and answer a new incoming call?

I was calling a place A. While still calling the place A (and listening to their pre-recorded message), I got an incoming call from a place B. What would I need to do to first end the call with the place A and then to answer the call from the place B? (The only options of which I am aware are: 1) to decline the call from the place B, then to end the call with the place A, then to call the place B again… However, place B did not respond then… 2) To accept the call from the place B, and to let the place B listen pre-recorded message from the place A - which would also mean to let the place B know that I am calling the place A, which I did not want to do for privacy reasons.) My phone is Samsung Galaxy.

3 months ago

jGeckoFirst activity

asked in Android

Manually entered Contact List entry I labeled _Voicemail found spontaneously deleted

Query:Is there a solution to stop this happening again if it is a new Tmobile policy/Android OS “clean-up” process? Is this a known Android or Tmobile/Galaxy phone series issue?WHY would Tmobile/Android even touch a single character in anyone’s contact list unless they updated programming for a major format or content programming change? Why wouldn’t they notify someone if they are going to or had already done something so MAJOR to someone’s critical information (Contact List content)?How Symptom Presented:It was there and it worked fine yesterday. Today 30Jan2024, I was going to check the Tmobile Voicemail system but when I opened the default Contact List, the entry I had MANUALLY entered into the Tmobile Contact List, the entry, which had been in my list for over 10 years, was simply gone. No trace or notice of what happened.Other Factors:I haven’t edited the contact entry since I first stored it. I have never “merged duplicates” or anything like that. Nor have I deleted ANY Contact

3 months ago

Debs1224First activity

asked in Android

i need a copy of my bill with new address

Does anybody know how long it takes for your address change to show on a new bill

3 months ago

iwhittentonFirst activity

asked in Android

Unlocked S24 Band Support on T-Mobile Network

I know an unlocked S24 will work on the T-Mobile network, but will I be missing anything on the network side? Are all bands supported?

3 months ago

McCloudingtonRookie

asked in Android

McCloudington

My wife has been messing with my phone for the past 4 months now. And it's so bad that there is now a :2otk: section of my phone and I have to have a "IT ADMIN" to access it and I'm so aggravated. She pretends that she has had absolutely nothing to do with anything that happens on my phone. My activity with google doesn't even record what I'm doing day to day and it's all falsified records? Like for example today at 1:35 pm it would say I accessed 20+ apps and sites in less than a minute. I don't know what to do anymore...... please help

3 months ago

rayotownHelper Level 1

asked in Android

Converting WMA files to MP3 on S24 Plus

I just migrated my files from my old S10 to my new S24 Plus using Samsung’s Smart Switch. The music files on the S10 are WMA format.I have original copies on my local network which I can convert to MP3 or FLACAfter I’ve converted them, how can I find where the WMA files were stored on the S24 by Smart Switch?I’d like to delete the WMA files off of the S24 and replace them with the MP3 or FLAC versionsI’ve connected the S24 to my laptop and searched on *.wma, but none were fond.

3 months ago

jd2xltFirst activity

asked in Android

RCS SMS not working, why do our devices appear as offline to other devices in our family?

Does anyone know why SMS on our Galaxy S23 devices work so poorly when messaging between people?

3 months ago

Edgar918Novice

asked in Android

Voicemail - Is there an app -

Do you have an app for voicemail. What I have is not usable and is costing me clients. Frustrated!

3 months ago

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