Apple

iPhones, iPads, and Watches

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  • 3,198 Replies

1182 Discussions

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x161047First activity
asked in Apple

tmobile reversed iphone 14 pre order charge

Pre ordered through customer service morning of pre order. Ship date 9/16. Charged the same day to my card.  Charge reversed this morning and refunded. Any idea what’s going on here? 

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Pillar
1 year ago
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Amkn98First activity
asked in Apple

text messages

When I text a certain person it comes up as Free Msg: Unable to send message - Message Blocking is active. I don’t have this person blocked and we can call. Any suggestions?

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1 year ago
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MadiganFirst activity
asked in Apple

Blocked website

https://www.goodwillpeo.org/I am unable to load this website from my phone or my IPad.  The website will load if I take my phone off wifi and just use LTE. I use Safari on the IPad and Chrome on my phone.  Error message “ Your access has been limited-by the site owner.”

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2 years ago
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rickor9First activity
asked in Apple

trade in value of cracked iphone 11

My iphone 11 has a crack in the facing-what does that do to the trade in value in terms of the iphone 14 promotion?

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syaoran
Pillar
1 year ago
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Shahd.shahroorFirst activity
posted in Apple

phone exchange

Hi,I wanted to ask if it was possible to exchange my iPhone 12 64gb for a new and updated phone for a cheaper price? 

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1 year ago
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bornitzLearner
asked in Apple

Spotty service in the northern San Fernando Valley

I don’t know if this is related to the awful heatwave we’re nearing the end of, but in places where I normally have 5G and a great phone signal, (4 bars) I’m occasionally getting nothing but ellipsis (...) on my iPhone 13 Pro,  which has worked flawlessly. I have friends who have T-Mobile with different iPhone models who are experiencing the same thing. Any idea what’s going on? Thanks in advance,  Bonnie

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1 year ago
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gio7707Speaker
asked in Apple

iPhone 13 , how to get T-Mobile visual voicemail on the phone ??

Hello community, as the “Q” says I can't get the visual voicemail on the Iphone13 , means its not available in the app store, any suggestions or solutions ?? ThanksGio

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gramps28
Pillar
2 years ago
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emanFirst activity
asked in Apple

what does tmobile mean by $39.75 /month before credits for new iphone 14

 Tmobile 256GB deal for Iphone 1412.46/month over 24 months after trade in with a carrier deal.But then on another line it says $39.75/month before T-mobile bill credits.Can someone explain what the last line means. Its a little conflicting if it says 12.46/month over 24 months. But then says $39.75/month ?  Thanks 

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tidbits
Pillar
1 year ago
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Neo1984First activity
asked in Apple

Why Tmobile didn't follow the promise which made while ordering the phone and later telling this offer is not applicable to you?

On July 20th , T-mobile website showed me $800 promotional trade-in offer for device upgrade(without adding a new number). I called the customer care and they did upgraded my device and they charged $35 for upgrade assistance, they also confirmed I am eligible for $800 promotional trade in offer for device upgrade( without adding a new number). I confirmed two times in the call that I am eligible for $800 promotional offer and they confirmed it and said making a note in the call log also.  But now T-mobile website is showing $400 promotional offer for my upgrade and customer care team is telling only $400 only mentioned in the call log instead of $800. I requested them to check the recording that taken while I gave confirmation for phone upgrade to the customer care person, but they said they couldn’t go back and check the recording. Then I am not sure what is the purpose of recording the conversation and why the customer care person was lied that $400 was noted in the call log instead

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Pillar
7 months ago
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JumihaFirst activity
asked in Apple

some older devices not connecting

Hi! I have recently switched over to T-Mobile. Some older Apple devices will not join the Wi-Fi. I went through, added a new network of 2.4 and it still keeps saying unable to join. Any thoughts/suggestions would be greatly appreciated 

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1 year ago
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See DubFirst activity
asked in Apple

How to set up caller ID to be blocked automatically for every call

I used to have Sprint Service. Sprint was able to set up my phone (on their end) so that every time I make a call, my caller id is blocked to the person or company that I am calling. To release my caller id, like when I call a friend, I would just hit *82 and then the phone number. My phone book with all my contacts of friends have *82 in front of their regular numbers. so I can just hit that contact number and, to my friends, my number would be released. I am trying to find out if T-Mobile offers that same system. I have been calling customer service at sprint/t-mobile for over 2 months, I have about 10 different ticket numbers and no one can seem to figure out how this works. I find it hard to believe that if Johnny Depp wants his phone to be blocked, that t-mobile won’t block his number. Anyone have any ideas??? 

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1 year ago
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KHernFirst activity
asked in Apple

Remove Visual Voicemail

I hate the visual voicemail feature and I want to remove it. I called T-mobile and was on the phone for 13 minutes and no luck. The call ended up dropping and my issue has not been resolved. 

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Pillar
1 year ago
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deutschzillaFirst activity
asked in Apple

I've fallen and can't get up

In zoom calls all day, can’t call in. My phone is a dog and i need to upgrade it. I have an iphone 13, but the camera is terrible, videos stop recording in the middle and I’ve lost truly important coverage. Phone drops calls and my battery life is either awesome or terrible. Before I switch to a non Apple device, I would like to 86 this model and try something different, but I don’t want to get murdered on the cost. Help me Tmobile kenobi, you’re my only hope.

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K
1 year ago
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soldzFirst activity
asked in Apple

SIM Card Not working

Hello,My SIM card this morning stopped working and phone says there is no SIM Card inserted and have lost all contacts.

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drnewcomb
Pillar
1 year ago
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hugh5177First activity
asked in Apple

need password for iphone 13

how can I get my iphone password?

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gramps28
Pillar
1 year ago
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Zay12First activity
asked in Apple

Damaged Phone

MY phones screen is damaged, I can't see anything, just bunch of colored lines. Im not able to use it of course. I know I have 360 protection, im not sure how to go about the process of getting my phone fixed. Can you help me pls

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1 year ago
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Carmack78Rookie
asked in Apple

get my iPhone 11 back to my icloud account after someone put their gmail account on my phone and i no longer talk to that person

My phone has been set to a different email account that does not belong to me or on my phone. What do I do TMOBILE? I’m your customer. 

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1 year ago
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Miraclelee41First activity
posted in Apple

help fix my phone

I have a iPhone 13 and my screen is not responding to touch

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gramps28
Pillar
1 year ago
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kapicarulesFirst activity
asked in Apple

Picture texts fail to send unless the contact responds

I got an iphone 12 on the tmobile network. This issue happened on my previous phone an iphone 11 too. So i try to send a picture text to someone who has an android phone and the picture will fail to send unless the person im sending the picture to responds back. Then once the person responds, the pictures go through fine for about a day or 2 and then the problem comes back and they have to text me so i can send a picture. It seems like it doesnt matter what android phone it is and the carrier its on, the issue occurs with all android phones and carriers those androids are on. Text messages send just fine, its just the pictures are the issue until that person responds back to me.

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K
1 year ago
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Tangy1991First activity
posted in Apple

is it possible i can get a exactions

Is it possible I can get a exaction 

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gramps28
Pillar
1 year ago
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karen9247First activity
asked in Apple

My

My phone is not working and has not worked for more than 3 months when I switched from Verizon. I spend hours every week on the phone with t-mobile and have never gotten a call back nor does the phone work. They decided it was a sim card problem so they send me a new sim card and then texted me a code so I could update the sim card. Guess what I din’t get the text because my phone DOES NOT work. Every week they have a new idea and I spend hours on the phone. They are hoping I don’t notice that my phone DOES NOT work! HELP 

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Pillar
2 years ago
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MnavarroFirst activity
posted in Apple

Can I add my husbands name to the bill?

 I want to know if I can husbands name  on the bill. If so do I need to go to the store or can I call to add him through the Tmobile portal.

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Pillar
1 year ago
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auntypFirst activity
asked in Apple

Sim Card vs. eSim

Does the iPhone 11 have a Sim card or eSim? How can I find out on my phone as I am trying to change to a new device? Please help by replying herein.Thanks,auntyp

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syaoran
Pillar
1 year ago
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Debra7553First activity
asked in Apple

Physical SIM to eSim

I am upgrading my current dual SIM iPhone 12 to an iPhone 14 Pro.  I ordered the new phone through Apple with the option to connect to any carrier later.  I’m trying to get the iPhone 12 ready for migration.    Question:  Under Settings/General/About/ICCID, there is a long number filled in.  I’m told this means there is a physical SIM card in the phone.  Also under Settings/General/About/EID, there is a similar long number filled in.  Does this mean I’ll be ready to migrate when the new phone arrives?  Or, is there something else I need to do first?  Thank you for taking the time to help.

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1 year ago
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carmenatty3First activity
asked in Apple

texts messages

hello, Can someone help me if you can view texts messages on computer? My mom phone is a iphone se. I am trying to view the texts messages from a pc. Thank you.

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1 year ago
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