Apple

iPhones, iPads, and Watches

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  • 3,231 Replies

1108 Discussions

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Ann CFirst activity
posted in Apple

Photo App no longer uploads a photo

The Photo App no longer uploads a photo to my Comcast email account.  This worked a couple of days ago.  I selected Small to reduce the size from 2.6 MB to 29.4 KB.  I do not get an error message.  I do not even get the usual ‘swish’ sound to indicate that it is being sent.  Thanks so much for your help.  

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gramps28
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6 months ago
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JessicaNRookie
asked in Apple

Phone Order more than 3 weeks but still did not get it

UPS supposed to be delivered to my house on October 3, 2023. They sent out notification & rescheduled to deliver on October 4, 2023, but I didn't get it until now. Checking UPS website, no information available, that’s weird! I came to T-Mobile store & told them my story, they said they can’t do anything and told me I have to wait until October 16, 2023. I reported to T-Mobile on October 17, 2023, and I don't know what’s their resolution now. When do I get my new phone? They’re already charged the order on my credit card. Does anyone can help me on this?

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6 months ago
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Flygsqrl53First activity
asked in Apple

Referral bonus

Just wondering if anyone else is having difficulty getting your referral of $50 for referring a friend. I feel I’m getting the runaround after an hour online about this. Their solution was to create a job ticket. Thanks.

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6 months ago
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chinalisiyuanFirst activity
asked in Apple

sprint设备解锁

我的iphone xs 64 gb，imii 357202091833013. imei2 357202091519182 ，我的设备来自sprint，但是我是买的二手手机，为购买已经有3年以上了，最近恢复出厂设置后无法使用，希望能帮我解锁下，我不懂的英文，不知道怎么解锁，希望您看到内容后能帮我向主管部门申请解锁，因为没有网络让我很难受，

1
syaoran
Pillar
6 months ago
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skrish79First activity
asked in Apple

Question about $830 discount for new iPhone 15

Hello,Currently I have a Magenta plan and an iPhone 13.  I want to upgrade to an iPhone 15.  It says that, if I change to the Go5g Plus plan, I can get $830 in credits for a new device (with trade-in)I just changed my plan to Go5g because I figure the $830 in credits pays for the difference in monthly fees.  But it says my new plan doesn’t go into effect until October 27th (one week from today).  Do I have to wait until then in order to take advantage of the $830 discount offer?  I was hoping to buy the new phone today, but it seems that I have to wait until the new plan takes effect.  Or do I?  

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S
6 months ago
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ebanks10First activity
asked in Apple

lost mode

I had a phone that was stolen and the person put their info in and put it in lost mode. i have insurance on this phone and when the phone was found to be in lost mode i was told its nothing that can be done. so i am stuck paying for a phone that can not be used and can not be replaced and not be taken out of lost mode with proof its my phone. please help somehow this doesnt seem at all fair  and Tmobile should have alternatives in place given that these phones are expensive and obviously hot item s for theft. 

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6 months ago
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WhosimsFirst activity
posted in Apple

Call log not updating. Anyine else experiencing this?

My call logs haven’t updated in my usage since October 14th. Anyone else having this issue?

0
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6 months ago
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Anthony25xxFirst activity
asked in Apple

change my phone number

if you are on a prepaid plan, how can you change your phone number and make it private 

0
A
6 months ago
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CloudhmFirst activity
asked in Apple

Issue: sim card unlock

iPhone XR sim card cannot be unlocked. I cannot find any cause. I need help. 

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6 months ago
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CaberFirst activity
asked in Apple

Rewards Money

How to I transfer my virtual card money to my checking acct 

0
C
6 months ago
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S.BurminghamFirst activity
asked in Apple

if phone has trade in promo, can i pay some more money on its balance but not pay it fully yet since i dont have the funds to fully pay it in one go?

I have a iPhone 14 pro trade in promotion i got for upgrading my plan. I believe I'm getting 800 in credit so monthly I pay 8 bucks for it.I wondered if (even though the promo is for 24 months ) I can put more money on it from time to time to eventually finish paying it off/lower the balance instead of only paying 8 dollars monthly, so I can change my plan to a cheaper plan, since I got the promo for upgrading to the new premium plan go2plus or whatever it's called. I've been told paying anything extra on a promo phone would cause tmobile to charge me the full balance the next bill after. Please help.

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6 months ago
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celaayeFirst activity
asked in Apple

How can I become eligible for applecare after having tmobile insurance? Please help

When i first purchased my phone, I stupidly agreed to getting the tmobile phone insurance. I am looking to switch to apple care but I keep running into an issue that my iPhone 13 is not eligible for applecare insurance. The cancellation will not update in my iPhone’s settings (Settings - General - About - Apple Care Services), which are still showing Apple Care coverage (through T-Moble) and thus is prohibiting me from getting Apple Care from Apple instead of T-Mobile during the initial 60 day period! Hopefully it will update at some point within the 60 day period so that I can undo my mistake of getting T-Mobile insurance initially instead of just getting Apple Care+ from Apple (which is cheaper). I have called T-Mobile about this about 5 times, was told to go to a T-Mobile store and they could fix it, and was told at the T-Mobile store that they could do nothing.Any tips?

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6 months ago
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aminsolimanFirst activity
asked in Apple

carrier lock on iphone 13 pro max

i recently had a relative buy me an iphone 13 pro max and i had it shipped to egypt and turns out it’s sim locked and i can’t use it here and i have slim chances on shipping it back to america in one piece so i have no idea on what to do now and i can’t contact T mobile so if anyone could be of help i would really appreciate it 

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6 months ago
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bmb1119First activity
asked in Apple

YouMail

I downloaded and was using YouMail and I removed and deleted the app, however, the app voicemail is still answering. How can I go back to T-Mobile Voicemail?

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6 months ago
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MakosukeRookie
asked in Apple

Any way to get the $1000 iPhone 15 Pro upgrade deal without sacrificing remaining bill credits?

After talking to someone in customer service I’m pretty sure the answer is “no”, but I figured I’d ask here just in case I missed something since the fine print is really confusing:My starting point is a Magenta Max plan with two lines and two iPhones Pro, both bought with past promos. One has the “standard” 24-month bill-credit deal with 12 months left, the other is an oddball 30-month deal from a couple years ago with 6 months left.Normally we upgrade a phone after it’s paid off ever 2 years, but because of the 30-month promo a couple of years ago I’m stuck with one that’s not lined up right. I was hoping to switch to a Go5G Plus plan and take advantage of the $1000 trade-in offer.However, the rep said that if I wanted to trade in the phone now, I’d have to pay off the full balance and sacrifice the bill credits as well.Even if I went to the Go5G Next plan, the “every year” upgrade only applies to phones actually bought while you had Go5G Next, so that wouldn’t help this year either.

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M
6 months ago
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Jmuan07First activity
asked in Apple

I want to upgrade

I want to upgrade 

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gramps28
Pillar
6 months ago
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ksevans26First activity
asked in Apple

autopay removed

with the migration to TMobile billing my autopay was removed from the bill and cost me the $25 discount. I have setup a new autopay but request a $25 billing credit be added back.

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gramps28
Pillar
7 months ago
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jmischlerswFirst activity
asked in Apple

Voicemails being "Deposited into text"

Our family recently transferred to T-mobile.  We all have iPhone 12 Max.  Since transferring to T-Mobile all of our voicemails we receive are also being “deposited” into our texts.I have searched the internet, T-mobile site, and this community trying my. best to find out how to stop this from happening.Does anyone know how to stop this.  It is filling up my phone storage!

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7 months ago
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Scottwilliams02First activity
asked in Apple

oer month

How much is 2 individual unlimited lines with  with a hotspot box per month?

0
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7 months ago
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bcky7palmerFirst activity
asked in Apple

ordering new iphone

I order the iphone 15 on Oct. 1, and the phone was stolen before reaching ups. Not one word was said to me til I called, was given the explanation of them investigating the issue will get a call back and will be issued a refund. I let a week go by no response or anything from tmobile. I called them again and was told that they were backed up since this always happens alot when new iphones release. And was told if bill generates before issue is gotten to then to call back so they can fix bill. 

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7 months ago
Mucklucksky
MuckluckskyLearner
asked in Apple

Where is my iPhone 15 Pro Max? - My wife got hers, orded the next day!

Hello T-Mobile and Community!I have an interesting story.  I ordered my iPhone 15 ProMax - White from T-mobile on Launch Day (9/15/23 @ 10:30 AM) on my Account.  I am still waiting and it says it should be shipped by October 3rd.My wife ordered the SAME EXACT phone the next day (9/16/23 @ 11:30 PM) on her account.  She did order a regular sized Pro on launch day and then decided she wanted the bigger one, so she reordered the next day.  It initially said November delivery.She got her phone on drop day (9/22/23), and I have no updates on my phone.  I called T-mobile, and they were like, yeah - no clue, sorry.  Same shipping address and everything.  It is so frustrating that T-mobile and their system would not fulfill orders in the proper sequence.  I am still waiting with no updates and just a “too bad, so sad” from T-mobile.

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7 months ago
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Peanut7591First activity
asked in Apple

problem

Hi I’m supposed to have Netflix and Apple TV w my account and last night they fix my account cause my plan was wrong and now I don’t have either one 

0
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7 months ago
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kasaveLearner
asked in Apple

T-Mobile Not Unlocking my Phone

Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service side, they are not unlocking the phone.I know that’s basically violating the law. But wanted to ask first if there is anything I can do with T-Mobile before involving lawyers.

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7 months ago
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CaliiRookie
asked in Apple

IPhone 13 Mini

Does anyone know of a T-Mobile store with an IPhone 13 Mini in stock? Thanks!

6
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7 months ago
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SunjfeelFirst activity
asked in Apple

tried to watch to Netflix. but it keeps direct me hub website

I’m new to T mobile. Just opened account this morning.  I’ve been trying to log-in T mobile website to watch Netflix,  but once I logged in, it automatically goes to tfb.t/mobile.com. I only can see billing stuff there.  Why am I automatically directed to Hub?What can I do in this situation?  Talked to the Customer service for 1hour, didn’t know either. Chat agent asked me to call again..  so frustrating service here.  

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7 months ago
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