Apple

iPhones, iPads, and Watches

  • 1,182 Discussions
  • 3,198 Replies

1182 Discussions

M
magenta8033142First activity
asked in Apple

phone not allowing out-going calls

My iPhone Xs has stopped letting me make outgoing callsit started last night

2
syaoran
Pillar
1 year ago
C
Carmack78Rookie
asked in Apple

get my iPhone 11 back to my icloud account after someone put their gmail account on my phone and i no longer talk to that person

My phone has been set to a different email account that does not belong to me or on my phone. What do I do TMOBILE? I’m your customer. 

2
F
1 year ago
Z
ZaheerDinFirst activity
posted in Apple

unlock my Iphone 7

Dear T-Mobile Customer Service,I am writing to request an unlock for my device. I am currently a non-T-Mobile user and would like to use my device with a different carrier. I have verified that my phone is not locked to a different carrier and meet all eligibility requirements. Please provide me with further instructions on how to proceed with the unlocking process.Thank you for your assistance.Sincerely,[Zaheer ]35 920607 697068 0 imi of my  iPhone 

4
F
Pillar
10 months ago
S
SugarBear77First activity
asked in Apple

DIGITS

Once I add the line of one of my users can they see that I am monitoring their messages/calls? 

2
M
2 months ago
A
Amkn98First activity
asked in Apple

text messages

When I text a certain person it comes up as Free Msg: Unable to send message - Message Blocking is active. I don’t have this person blocked and we can call. Any suggestions?

2
A
1 year ago
C
Cheyene1972First activity
asked in Apple

T-Mobile App will not display in landscape screen mode

I download the T-Mobile app on my new iPad (10th Gen) and have a Logitech keyboard attached.The app will not display in landscape mode. Tried to unlock screen orientation but no go.This happens to other apps as well.Thanks

2
A
4 months ago
J
juaneponceRookie
asked in Apple

CONSULTA URGENTE (No hablo inglés)

Buenos días, no hablo inglés. Vivo en Argentina. La empresa SPRINT T-Mobile bloqueó mi IMEI. Necesito poder contactarme vía mail para saber cómo solucionar este problema. Es una situación extraña ya que es un viejo iPhone 7 que compré legalmente en Uruguay.Alguien puede ayudarme, por favor?

7
syaoran
Pillar
1 year ago
C
Cyclone74First activity
asked in Apple

Need eSim reloaded on phone

Just migrated my iphones over to T-Mobile from Verizon and accidently deleted the eSim card for T-Mobile.  Is there a process where the info can be resent via WIFI or a QR code?

3
F
Pillar
1 year ago
M
mimi1985First activity
asked in Apple

I-phone 15

If the 15 pro max is ordered on 9/18/23 how soon before they are shipped out? 

2
T
6 months ago
T
Tobias10First activity
asked in Apple

How to correct location services

I switched to T-mobile 2-3 months ago and since then I occasionally search for a restaurant or a chain store near me and it will come up with results near to Philadelphia, PA when I live in Pittsburgh, PA.  I have tried changing my location settings everywhere I can think of but the it will pop up like that again.  i tried calling tech support two nights ago and finally was told by tech support that he did not know and that I should try doing a YouTube search for a solution.  Today while searching for a Home Depot near my home Philadelphia sites popped up again and when I did a Right-Click on the line it came up and said: “Your general area is estimated from your I address.  An IP address is assigned to your device by your internet service provider and it is required to connect to websites and online services”.  The useless tech support guy the other night did tell me I should go into the store for help, which I did yesterday - unfortunately, she was even less help than he had been as

1
B
8 months ago
W
wszb25First activity
asked in Apple

Issues dealing with Assurant? Any Advice?

Hi, all.  Calling on the hive mind…..my son damaged his phone, and when I initiated a claim for it, I was not given the option to repair/assess damage; I was automatically provided a replacement.  I called Assurant to correct this, and to get an appointment at my nearest t-mobile store for the diagnostic, I’ve been told that because my claim was initiated as a replacement, and I paid the deductible, i had to wait three business days for the credit to be applied to my account before the claim can be modified to a “repair” from a “replacement” because apparently, their entire system blows up when there’s a credit on the account.  I’ve been on the phone with Assurant for a couple of hours now and the reps just keep telling me that the SYSTEM won’t allow any changes.  Aren’t people supposed to be smarter than the SYSTEM?  Someone, somewhere in that organization can over-ride the SYSTEM, but apparently not the peons who answer the phone. Any ideas?  Should I just take the phone and pay out

0
W
1 year ago
L
lftFirst activity
asked in Apple

visual voice mail on iphone

How do I turn off visual voice mail on an iPhone 13?  I don’t want all my voice mails going to text.  There was no info on the Apple support page about turning it off.  Thank you.  

4
gramps28
Pillar
1 year ago
4
4646nednedFirst activity
asked in Apple

How can I find history of phone call I made in March 2023?

I lost a phone number of someone I need to call.   I called in March 2023.  Does T-mobile keep the record of all the calls I made?  How can I retrieve the information?  

1
syaoran
Pillar
9 months ago
S
Sanechek_06First activity
asked in Apple

unblocking Iphone

Good evening, this situation happened, bought a phone, inserted a SIM card and was surprised that it was blocked on this with you, checked that it was not on the wanted list and the list of stolen items, there was no longer any connection with the owner, since I myself am from Russia, can you tell me how to unlock it now? There is no access to the number, there is a family, a phone on hand, can you see if something can be done? EMEI 353056109058573

5
gramps28
Pillar
1 year ago
C
CortezRookie
asked in Apple

Cellular Data Usage Not Reporting

My iPhone 13 Pro Max purchased from T-Mobile does not report or update my cellular data usage. iOS 15.5Post-Paid Magenta Max.e-SIM, issue also when using physical SIM.I’ve reset network settings and have also done back ups and restores. Anyone else have this issue? Any luck fixing it?   

0
C
1 year ago
J
JonstephensRookie
posted in Apple

Apple iPhone 14

ALRIGHT! so this is a topic that I’ll update whenever I get news so I’ll just post to give my two cents on the preorder of the new iPhone!SO here we go,On September 9th, I went to go and preorder the new iPhone 14 Pro (silver). Now keep in mind, this is my first time buying a phone with T-Mobile since I’ve been with them for only several months now. I tried to sign in on the website & phone.. and well, I think we all know.. everything was down. ALL DAY-  After hours later.. later into the day, I was finally about to connect with an agent and place an order for the phone. GREAT!!! - not so much..I fixed the issue but was told I am only paying taxes but payed an additional fee for something I was never told of.Moving on track, I thought by the day the phone was released my phone would be shipped! I saw some other comments and posts from other people saying they bought the phone and they got notifications from UPS telling the date of arrival and thought I would get mine soon.. Well I

1
tidbits
Pillar
1 year ago
R
ritchiangFirst activity
asked in Apple

Why using **21*1+phonenumber# unconditional forwarding changes my iPhone call forwarding to that number?

I am traveling in Taiwan and I noticed the last two months using the “iPhone Call Forwarding” feature, I am still being charged for $0.25 each incoming call.  Last year when I was in Taiwan, I wasn’t being charged at all . Is there a change in policy on this?My second question is then:I used the **21*1+phonenumber# unconditional call forwarding feature and “I noticed it actually went ahead and changed that to the iPhone Call forwarding to that phone number”. This is no different than I change the iPhone call forwarding myself. If this is how it is, I believe I will be charged for $0.25 again each time someone call me from the state to my phone number and then my phone will actually call forward to the State voice mail and then of course I would be charged.Can someone verify what I said is true? and if so, is there a better way to do unconditional call forwarding​ so I won’t be charged for any spam calls?Thanks for any comments or suggestions?​​​​​​

0
R
9 months ago
T
toozytooFirst activity
asked in Apple

does the device protection plan cover a cracked screen?

what does the protection plan cover ??  cracked screed??

0
T
2 years ago
R
rnm2022First activity
asked in Apple

Help with Activation

Hello!‘Just switched my i-phone from ATT to TMobile.  Inserted the new sim card given to me by the salesperson at a T Mobile store, and I am receiving an error message saying that the sim card is not recognized by the carrier (T Mobile).   I can’t call T Mobile because the phone is currently disabled.  Help! 

3
gramps28
Pillar
2 years ago
D
DanochkaFirst activity
asked in Apple

how can i change the sim card that supports esim

I bought a new phone that only supports eSIM.  I tried to transfer the old sim card, but it gives an error and writes that the sim card does not support esim.  how can i fix this?

4
F
Pillar
1 year ago
C
CryscAZFirst activity
asked in Apple

Bluetooth not working on Iphone 14 Pro max

Is anyone else having issues pairing or discovering any type of Bluetooth Devices to their Iphone 14 Pro Max? I finally paired my watch through the I watch application, but my phone still does not see any devices to pair with other than that. I have a Sena and earbuds that I would like to get paired as well. I haven’t even checked the Carplay yet.I have done every step except totally wiping my phone of everything, and really hoping I don’t have to do that. Loading all my information on is time taking.

0
C
1 year ago
S
ShackFirst activity
asked in Apple

Devices using wifi

According to the T-Mobile iPhone app, there are three devices using my wifi that I can not identify.  I have unplugged the two devices that I know of but there are still three unknowns connected.  BTW, turning off the wifi on wife’s phone made no change to the number of devices connected.  Is there some way to identify these devices?  Thanks

5
S
1 month ago
R
rcepuchFirst activity
asked in Apple

Should I swap out SIM card that came with iPhone 12 mini for one I received from T-Mobile?

I switched to T-Mobile in late 2021. Several months late, at an Apple store, I swapped my old iPhone SE for a new iPhone 12 mini. It works just fine, but as part of one transaction or another I got a T-Mobile SIM card that apparently must be activated by 7/15/24. I don’t understand why I would need this card as the SIM card already in the phone is doing the job. Am I missing something? Might the “new” (?) SIM card somehow work better or is it simply an artifact of not switching the carrier and the equipment at the same time?

4
R
1 year ago
W
WaikikiAlohaFirst activity
asked in Apple

Iphoe 14 Pro Max preorder 9/10

Preordered the white 128gb model on 9/10 and received have only ever seen a shipping date for 10/7-11/1. I feel like I preordered rather early and after speaking to a few T-Mobile experts I was told my phone would arrive by today 9/21 but never received any notifications or the package. Love T-Mobile, just aggregating to get in early and bumped so far down the list. 

2
A
1 year ago
L
linuxguyFirst activity
asked in Apple

why so difficult to intialize / re-initialize service on an apple watch?

Why is it so difficult to initialize service on an Apple watch at t-mobile?  Using the watch app, the t-mobile initialization FAILED I had to sit in a chat with t-mobile support for two hours.  C’mon, the watch app probably posts IMEI and eid of the watch, all t-mobile has to do is provide a choice between $5 and $10 service.My wife’s watch unpaired from her iphone.  When I used the watch app to pair, the paring failed - you guessed it - on the t-mobile step.  T-mobile has known the IMEI, eid, and telephone number for three weeks, re-pairing should be easy.  I’m on _another_ call with support and have spent 45 minutes just communicating basic information.   t-mobile need to fix their integration with the apple watch app.

1
L
1 year ago
25,573
Topics
103,210
Replies
1,292,437
Members

New badge winners

Show all badges
Terms & Conditions