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iPhones, iPads, and Watches

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baruchhashemFirst activity

posted in Apple

611 is clueless

The power connecter on my I phone is broken, so I used my last bit of battery to call 611 and find out how to talk to someone regarding my options on my computer. The rep said that I could only get help over the phone. Yes, the phone that will soon be out of power w/o any way of recharging it. She didn’t even suggest this site. So, for the last time, and I mean the LAST time, does T-mobile want my continued business or not?

11 months ago

joebobehFirst activity

asked in Apple

Begin Using Old iPhone 11

I have an iPhone 11 that previously was used as my work phone on an AT&T network. I own it and It’s now available for my personal use. So I want to replace my old TMobile iPhone 8 with the iPhone 11. What is the process to do so? Thanks!

11 months ago

Jerry1950First activity

asked in Apple

Voicemail

Voicemail messages taking sometimes a week to show up. This is totally unacceptable. I’ve had appointments missed or broken because of this. Is this something I can fix? This has been a problem since the switch from Sprint.

11 months ago

ClayballFirst activity

asked in Apple

Access to discontinued phone number

My son left the country for a few years to do service. He discontinued his phone number. Now coming home, He’s trying to log in to his email, apple ID, etc, but it requires him to enter the code from a text sent to his discontinued number. We just need to access this number once so we can get in to his accounts and change his phone number there. Any idea how we can do this?

11 months ago

jbramb01First activity

asked in Apple

Phone Permissions

With TMobile is there a way to set different permissions for my childs phone? I migrated from Sprint and on there, they had a “permissions” section that would allow me to block, text, calls, wifi, social media, data, etc….Does TMobile have this feature on the website? If so can someone direct me on how to find it, i’ve spent almost 40 minutes trying to find it and cannot

11 months ago

lbolin777First activity

asked in Apple

iphone message not receiving pics

I have a appple phone and this last few months ive been having problems when someone sends me a picture through messages it wont show up and wont let me download it Why???? What can I do to fix this it happened after I did software update my husbands doing samething we had to move to messager

11 months ago

GAFHFirst activity

asked in Apple

where to click to buy my current phone

where do I click in the t-mobile.com site to purchase the current phones that are in my account?

11 months ago

Ripptide56First activity

asked in Apple

Iphone 13 wont text android users

My iPhone won’t send SMS messages to Android users. I can send MMS and message while in a group chat, but not SMS one on one. It started about year ago. I’ve talked to Apple and T-Mobile and we reset network and phone settings on tmobiles end, toggled all the blocking tabs in the app, changed SIM card, upgraded phone, but no luck

11 months ago

Lineman7First activity

asked in Apple

I need help with Carrier Freedom

I traded in two Iphone 12 pros at the corporate T-mobile store one was credited but the other still say they did not receive it I have the tracking number which show it was deliver to Assurant and the RMA/IMEI of my phone. How do i resolve this i came from AT&T on the carrier freedom and feel like im getting a massive run around from T-mobile team and the T-mobile corporate store. I wish i never left AT&T.

11 months ago

i.jenniieFirst activity

asked in Apple

iphone not working

My iphone isn’t working and i can’t receive or send messages. it only works when connected to the wifi and i went to the apple store and they said it was fine ans just the carrier was the problem. They already changed my sim card multiple times.

11 months ago

IrilacnekFirst activity

asked in Apple

reporting scam email survey?

Received email from “T-MOBILE” Sender was webmaster@soilmil.tienda it was a few question survey for an iPhone 14 pro for just the cost of shipping $4.95sorry for image quality. Moisture in camera

11 months ago

ZaheerDinFirst activity

posted in Apple

unlock my Iphone 7

Dear T-Mobile Customer Service,I am writing to request an unlock for my device. I am currently a non-T-Mobile user and would like to use my device with a different carrier. I have verified that my phone is not locked to a different carrier and meet all eligibility requirements. Please provide me with further instructions on how to proceed with the unlocking process.Thank you for your assistance.Sincerely,[Zaheer ]35 920607 697068 0 imi of my iPhone

11 months ago

johannesFirst activity

asked in Apple

fraud

Is it possible for a scammer to access your phone or see your screen by asking you to switch to speaker?I recently had to activate my hulu account, and neglected to check the URL when I clicked a activate site (webart.com). I was asked to call a number (1.848.310.2088). The operator / scammer asked me to switch to speaker and then apparently could see my screen. He could follow my swiping and knew which apps I had. I had not downloaded any additional apps. He later wanted me to down an app called anydesk. I hung up, but am concerned that my phone has been hacked.

11 months ago

AsmamawFirst activity

asked in Apple

broke

My phone is broken. How can I get the replace phone and when?

11 months ago

johnafefFirst activity

asked in Apple

Please help me unlock my iPhone 12 Pro max

Dear T-Mobile Customer Service,I am writing to request an unlock for my device. I am currently a non-T-Mobile（I'm a customer who switched from sprint to T-mobile） user and would like to use my device with a different carrier. I have verified that my phone is not locked to a different carrier and meet all eligibility requirements. Please provide me with further instructions on how to proceed with the unlocking process.Thank you for your assistance.Sincerely,muhammad ahmedimei no: 356717113114234

11 months ago

ahmed.ahme1997First activity

posted in Apple

Please Unlock my Iphone 11 pro max

11 months ago

CinnamnnFirst activity

posted in Apple

IPHONE 14 PRO CARRIER LOCK

I just have my phone locked in 2days. I tried calling the customer service and they said that I should be going to physical store then I go to the physical store but the physical store says that I should call them. It makes so much hassle in my part since I can not use my phone, all of the important things are in my phone. What should I do?

11 months ago

adeujaFirst activity

asked in Apple

Unlocking my device - Cell Phone

I purchased an iPhone through T-Mobile, and I have completed all the payments for the device. There is no remaining balance on my account. I have already canceled my phone number because I switched to a different carrier. However, the phone is still locked, and I am unable to use it. The cell phone has been in use for the last 6 months. It is part of a single-family plan, and there is no one else on my plan.I would like to note that the device was sold by T-Mobile and has not been reported as lost, stolen, or blocked. Additionally, my account is in good standing with T-Mobile. Despite these circumstances, when I visited the T-Mobile store for assistance, they informed me that they couldn't provide a solution and advised me to contact Customer Support over the phone. However, when I reached out to Customer Support, they mentioned that they are unable to access my account since my number has already been canceled and directed me back to the store.I have been going back and forth between

11 months ago

SantuLuakaFirst activity

asked in Apple

phone unlock

Hello T-Mobile team, I live in the Democratic Republic of Congo, I have a concern I have an iPhone 14 which is blocked by the T-Mobile operator, I would like if you are able to unlock it remotely .THANKS

11 months ago

CourtcopFirst activity

asked in Apple

Down payment

I have a trade in device that is valued at $830. will T=mobile still require a down payment when I upgrade my phone.

11 months ago

THorneyFirst activity

asked in Apple

Bill

I am a correction officer and I am trying to figure out how to get my bill lowered

11 months ago

JSisonFirst activity

asked in Apple

Need support about unlock network

HelloI bought iphone 11 promax long time ago, arround 2020. But now, when i was traveling to other country. I gave it to my friend as a gift. But she said it’s network locked and couldn’t using it.So how can i resolve this problem?I have checked some policy about payment, or bad status. But i’m sure that i already done all payment, and don’t have any bad status stick with that phone.Can you guys help me about this situation? Like, checking that iphone for me if everything is ok.My iphone 11 promax ‘s imei : 353900108644356 , and Meid :35390010864435Thank you so much

11 months ago

gorge guyFirst activity

asked in Apple

activating appletv+and paramount plus

every time I attempt to activate it tells me something went wrong, try later. Doesn’t work. Help

11 months ago

MarangoFirst activity

asked in Apple

upgrade

Puedo actualizar mis teléfonos, desde que empecé con uds lo hice como sprint.

11 months ago

KissyCoFirst activity

asked in Apple

Last Location Ping

How/ where do I find the Information about the last location of where my stolen phone could’ve possibly been at?

11 months ago

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