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Billing

Talk about charges, payments, and bill details

  • 286 Discussions
  • 783 Replies
286 Discussions
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martindm03First activity
asked in Billing
Trying to pay my bill, either get an error or endless loading

Usually when I log in the page goes to my account where i then pay the bill, but I always get this error:  This happens on every browser including mobile browsers after login. I have been trying for over a week now to login and pay. When I put in the direct URL to the payment section I get endless loading: This also happens on every browser including mobile. I cannot pay my bill and it will probably get cut off soon. This is for T-Mobile internet if that matters at all.

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11 months ago
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Completely USLESSFirst activity
posted in Billing
BS.!! Warranties & Charges

12 year T Mobile Customer also had the insurance for all my phones and never had any reason to call for a replacement phone due to my Samsung galaxy note 8 no longer has the ability to get factory updates. Now stopped working. T Mobile Rep.told me I was 100% coverage. They would send me a replacement phone.  Great I thought.  I received the package in 3 days. Called tmobile told him that I would need help with transferring all the data from my s8 note to the s20 ultra they sent me. I called them 4 different times to get my help. That never Happened!!. So I sent back the Samsung s8 note properly. 2 weeks later I was charged $675.00 from my Bank. I WAS told 1st they don't have the box. Then I called them back and gave them the UPS Tracking number.  1 hours later I was told that they found the box that was hidden under a warehouse pallet , how convenient. Then the fun began,  well over 8 hours of phone calls to both Tmobile and Assurance not 1 person could give me an answer why I was char

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1 year ago
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RegrettingFirst activity
asked in Billing
Billing Complaint

I talked to a representative and a supervisor on September 29 for over an hour. It was regarding a conflict with billing, for the second time, and a promise that was made to me from a previous call. I was texted by Lyka 18009378997 regarding making an appointment for Wednesday, October 4. In the text, they would call me about their results in an investigation about the promise of a monthly rate that another representative and supervisor made with me. I changed my work schedule to accommodate this appointment. Lyka did not call. The supervisor I spoke with on 9/29 did not call.Ever since I switched to T-Mobile in August, I have had incorrect billing statements, verbal promises made that apparently were lies, and a telephone appointment set by the supervisor on 9/29 that he and Lyka missed. My conclusion is that T-Mobile is a disreputable company that is taking advantage of me.

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1 year ago
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Tomself1First activity
asked in Billing
confused

My billing statement.

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gramps28
Pillar
9 months ago
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Jasonmf2004First activity
posted in Billing
payment plan

Set up  payment plan for next Fri will my service still be on.

1
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Pillar
11 months ago
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VisualladyFirst activity
posted in Billing
price lock

You made a promise not to increase my bill. I have a price lock for life contract . You are in breech. Everyone please send this to all major news stations and newspapers. I also filed a complaint with FFC. 

1
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4 months ago
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T Mobile gives your info awayFirst activity
asked in Billing
Horrible customer service

Reps could care less about customers. Call regarding the BS of only taking debit cards advised it's the new policy. Well T mobile is breached more than a levy in Louisiana so I will not give banking information to them.  23 years with Sprint never an issue, T mobile takes over and all you get is 45 min wait to get a rep, once you do get one, they could care less about you as a customer. What a joke of a company, the rep made my decision clear, will go to another carrier, they may appreciate a customer of 23 years, T mobile sure doesn't 

1
gramps28
Pillar
1 year ago
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RosantoroFirst activity
asked in Billing
Problems to visualize bill

I have being trying to access my bill for 2 months and I can`t. I have tried via website, mobile app and doesn`t work. It keeps loading but never appear the bill. Anyone else having the same problem? I tried to call customer care, try to solve on the chat and tried even on a store and nobody could help me.  Unbelievable and unacceptable that I can`t see what I am paying for. I expected more from T-mobile 

3
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1 year ago
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Confused0218First activity
asked in Billing
Charged after number was ported to another company.

I was a Tmobile customer in 2018.  I ported my number to another company in June, then in September I was contacted by Tmobile collections that I owed for services from June to September.  Why was I charged for months after my number was ported?  My account should have been cancelled after my number moved from Tmobile.  I’ve been trying to get clarification, but they keep giving me a false collections number to call.  I call the number and all I get is a debt resolution law firm that doesn’t know anything about Tmobile.  What do I have to do to get some answers?  Then I get told to go into a store to check the details of my account.  Why can’t customer care do this?  I’ve gone into the store before about my billing, and they just tell me to call the customer care line.  What do I do?????  UGH!

1
gramps28
Pillar
1 year ago
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BLMillerKYFirst activity
asked in Billing
Being charged for phones i have returned and TMobile refuses to do anything

From one of my multiple chats with TMobile:Essentially this: I was a Sprint customer.  After transition to TMobile, my wife and I upgraded our 13 pro Mac phones to 14s with TMobile.  We were told multiple times via chat and in person at store that we would no longer be paying on the 13s once traded in.  You can even check these chat logs for guarantees that we will no longer pay for these phones.  You guys now own the 13s.  We will not be paying on these phones as we no longer own them: you do.  If this can’t be resolved today (as this is my 5th time attempting to resolve this), we’re looking to turn these phones in, leave TMobile, and contact the BBB.  I don’t mean to be rude, but I do mean to be direct. update: last rep said that employees had lied to me and that I had no choice but to pay a lease on devices owned by TMobile.  Is this a legal issue at this point?

1
syaoran
Pillar
1 year ago
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jsdornFirst activity
asked in Billing
bill

I left T Mobile on may 6th and they are still charging me I can not get anywhere with Tmobile with out a pin I  never received a pin I had TMobile for about ten years and they never gave me a pin what can I do to stop TMobile from charging me?

3
gramps28
Pillar
1 year ago
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Tailor18First activity
asked in Billing
need help with paying bill

I was with sprint when they switched to t mobile and now can’t pay my phone bill. Please help

1
gramps28
Pillar
10 months ago
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sweetdeeFirst activity
asked in Billing
phone

why you guys turn my phone off all we own is 69 dollars we have been paying the bill on 2 payment agrument so this is we need are phone cuz are kids are in school we dont have the money until may first to get it turn back on 

4
syaoran
Pillar
3 months ago
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NSUAAFirst activity
asked in Billing
NSUAA

Yu are still cheating me and I am about to report you to the BBB. This is so wrong for a long time. You have been cheating me for a very long time. I am so disappointed.

3
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Community Manager
1 year ago
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KennedyBiggestFanFirst activity
posted in Billing
Had the best customer service

I’ve been tearing t-mobile customer service a new a**hole for the past few days ever since I received an erroneous charge after I had cancelled my service. I have been demanding a refund angrily for the past few days and the best I was met with was a half hearted submission for a refund request that I was continually told would be resolved in 24 hours or 3-5 business days or whatever that never seemed to be resolved. I was convinced t-mobile was abusing some kind of billing policy or my cancellation was incorrectly documented and believed that if I didn’t fight for my refund that it would never materialize. The truth is that’s only slightly the case.After several calls that went nowhere I was out of patience. I committed to continually calling in and wasting as much of t-mobile’s labor time as possible in my quest for a refund. After calling in today for the second time and requesting a manager and then requesting that manager’s manager I was placed on the line with Kennedy.The tenor o

0
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1 year ago
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KFPFirst activity
asked in Billing
Autopay change insurance benefits loss

I declined Apple Care (insurance) when I purchased my iphone thru T-Mobile, I was covered by my credit card. What now? Do I have to buy a new iphone and purchase Apple Care? Loss of my credit card’s 2% (cash back) benefit and free phone insurance coverage, is a T-Mobile Tax! My iphone is now 8 months old. Will T-Moblie offer a (opt-in) to purchase insurance for existing customers?

2
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1 year ago
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PinchehueroFirst activity
posted in Billing
Upcoming payment change

I am in line with cloud catcher. The bank acct or debit card payment methods are too subject to all of the hackers out there. They probably can’t wait for this to go into effect. If you are hacked and money is lost, where does remedy come from? I opened a small checking acct to attach my debit card to so losses would be minimal. Just another layer of inconvenience. All this being said, I have no complaints about service or anything else, just apprehension about the security going forward 

2
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1 year ago
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GS100Novice
asked in Billing
Customer Service Guy Made a Mistake. Nobody Knows How to Fix It

Long story short, I had an account with T-Mobile. I asked them to put a military suspension on my line. Military suspensions are 39 months long. About a year after the suspension started, I needed to access my phone again to gain access to an old account, I contacted support, they lifted the suspension, and then I asked the customer service rep to reinstate the military suspension. He messed up and instead emplaced a TEMPORARY suspension for 90 days.After the 90 days, my account started getting charged for service again without me knowing it. After not receiving payments and incurring late fees, T-Mobile moved my account to collections.I was never contacted by any collections agency. They never e-mailed me or called me. The only way I found out was (after my friend informed me someone else was using my number that was supposed to be on suspension) I called T-Mobile.In other words, if I hadn’t called T-Mobile, I never would have known my account was sent to collections which means my cr

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7 months ago
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deslynn330First activity
asked in Billing
Late fee

Break down of my late fee(only 2 days mind you) says $7.00 with .42 for tax but on the bill it's $9.00. I know its not much but why 2 different amounts??

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8 months ago
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byrdman1107First activity
posted in Billing
T-Mobile app and T-Mobile online do not communicate

When I received notification that T-Mobile would only accept debit or bank account, I changed my payment method on T-Mobile app over a month ago.  Today 07/26/23, I received a notification that I my auto-pay did not work, and lost my $5 discount.  I checked my T-Mobile app again (at least 3 times), default payment was correct, when I got home, checked online T-Mobile, still had old outdated information.  Apparently the T-Mobile app does not communicate with logging-in online.  I spent more that 3 hours on chat, logins, and phone calls, attempting to rectify the situation. I still will login numerous times over the next several months to ensure that my payments go through correctly. I asked the tech support to report this egregious error to their supervisor but I do not feel that will happen. I did not feel confident that the problem has been corrected.

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1 year ago
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jay343556Novice
asked in Billing
payment arrangement late

My first payment for my arrangement is due tomorrow but I don’t get paid until the day after. Will my service shut off immediately or will I have until Wednesday to pay it?

1
gramps28
Pillar
1 month ago
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MeoMeowFirst activity
asked in Billing
bill viewing

For the love of Christ. Please and respectfully fix your app or website interface so we all can view a bills. Every other mobile has it yet T-Mobile is behind. What going on T-Mobile? 

1
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9 months ago
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Gatlin EdenFirst activity
asked in Billing
Billing history

As a victim of a hacker, I'm enquiring about cellular bill history. Assuming bill deletion is nearly impossible, if a line is canceled does bill history of that number become unattainable?

1
gramps28
Pillar
1 year ago
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BerceJR15First activity
asked in Billing
calls

how to obtain a detailed copy of the calls made from one of the lines?

1
syaoran
Pillar
2 months ago
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JkhazaaiFirst activity
asked in Billing
charged for the returned old phone, please help how i can get my money back?

i got a new phone and returned the defected old phone in a box with printed return-label by T mobile. They have still charged me for the returned phone almost 790$. I contacted t-mobile via chat, and complained, they issued me a complane reference ID. But never heard back from them, did not get my money back. I chatted several times, but every time the T-Mobile agent looks like never seen any complain from me. It is awful, it is a lot of money and I can't ignore. Please somebody share his/her experience and tell me how got the money back?. Thanks.

1
gramps28
Pillar
1 year ago
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