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Talk about charges, payments, and bill details

  • 286 Discussions
  • 782 Replies
286 Discussions
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gpatt10First activity
asked in Billing
Cancelling subscription

Hi,I was a Tmobile customer in the US but left the country. I believe I had cancelled my contract but I’ve just received a notice for outstanding payment. Unfortunately I can’t log into my account because it asks for my US number, which I no longer use and don’t have the sim card to. Therefore, it seems like a catch22 not being able to tell them I had cancelled ages ago. There also seems no email address to send this notification to. They will be able to see there has not been any activity on the account for months.How do I notify Tmobile that I have already cancelled to stop them chasing me for payment (without logging in to the account).Thanks in advance,Graham

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gramps28
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8 months ago
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jeffdkimFirst activity
asked in Billing
problem with the last bill

How can I contact T-Mobile's upper division customer service? I have called five times and visited the store, but they were unable to resolve my issue. I cancelled my services about two month ago, and I found I’m charged after the cancellation before the date of the payment. So I tried to figure out why it is charged but couldn’t. I call multiple times and even went to the physical store but no one could answer about this bill. They only asked about the PIN number which I’ve never knew one. Finally I went to the store and said if you don’t know I’m going to dispute the payment and she said yes. I’ve disputed the payment then I got another bill. Kind of confusing what exactly happened. Can somebody explain why I was charged after cancellation, even though It was cancelled before the new payment cycle, and why I still have to pay that amount as shown on the bill. I don’t wanna pay the late fee unfairly, since it is very hard to connect with your service team. So, please let me know what

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gramps28
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1 year ago
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JazminRookie
posted in Billing
misinformation

 I have been with T-Mobile for one full year it has been nothing but inconsistenty between the the rep (during weekday  )the chat representative and then the people that work on the weekends are not all following through with whatever that customer needs and 👋)me) not foalling through the cracks and customers  have to pay for it I had to set up a payment arrangement I my first payment in the beginning of the month and yes I did make the first payment and my second was when my  actual billing cycle ends payment .I reached out to the chat representative so that it would not bounce in my  bank account! they informed me that it would be no problem for them to cancel the second part of the arrangement I was to wait 3 days  days and then I could go into the system and make a new arrangement wa for whatever I could pay at that time the chat rap never said that when she canceled the second part that it canceled out the whole arrangement I spoke with many supervisors today who were willing to

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gramps28
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1 year ago
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jasonkkFirst activity
posted in Billing
Unknown charge on my bill

I’ve received a bill from Tmobile and charged extra for CellSpot Non Return Fee of $311.40 which I have no knowledge of requesting.So I was chatting with supervisor and he said he will remove it from bill now and he said it’s done but checking it carefully only $289 was credited and I asked him why and he said good question with long pause saying that late fee has been generated so it will be credited on next billing and refuse to remove it from current billing.Why do I pay extra money for I didn’t even request it and wait for next month to get credit?I don’t understand why he can’t cancel the late feeProbably, If I didn’t qustion the difference then i won’t even get credit.  

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1 year ago
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TanyaNAllenFirst activity
posted in Billing
T-Mobile may not know their sales people are scamming people!

We spoke to a sales rep in the Brandon Town Center store, mid-December, (who conveniently no longer works there). They promised us that if we switched from Verizon they would give us $1000 dollars toward paying of our phones, and they could drop our phone bill from ~$315 / month to around $120 / month with an unlimited plan.  That a business account would be better since we needed three (3) lines. That we would have to wait for the new customer period to finish and then we would get our money.  That we could also qualify for a Veterans discount (I'm a Vet) to make our bill even lower. All lies.It's been 6 months and we still haven't received our reimbursement for the phones we were still paying for at Verizon. They said the bill will be a little higher than normal for the first month just till all of the billing catches up and then it will drop to the regular rate.  We kept checking with T-Mobile waiting for the Prepaid cards with our money and the bill be dropped to about $100-$120.  

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gramps28
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1 year ago
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Rs7First activity
asked in Billing
55+ plan rate lock guarantee promised

I encourage everyone who was promised a 55+ rate lock for life to file a complaint with their attorney general's office. They will mail you a form. Also a complaint with the FCC. Call your local TV station many if them pursue companies not honoring their word and will fight for you. Please let's not let them get away with this fraud bring committed on us older folks.

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3 months ago
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ag0719First activity
asked in Billing
TMobile refunded my past payment and sent me to collections

It was such a pain to cancel my Tmobile account and settle the remaining balance. I was on the phone with a rep for 2 hours (40 minutes waiting to connect). I paid the remaining balance on the account. She refused to email me a receipt and the store clerk didn't want to do it either (told me to continue talking to the person on the phone) I could not remember the pin that was required.It has been over a month now. I never received anything from Tmobile. Today I got a letter from Southwest Credit Systems LP saying I owe 99.05 + 50.62 in fees. I checked my credit card again today and saw that the 99.05 “last charge” that I made a month ago was refunded. Why did they refund it and send me to collections???There is no way customer service is going to resolve this. What is my best option?

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1 year ago
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MALTAROLLOFirst activity
asked in Billing
Last bill

I canceled my phone number in December 24 and went back to my country. So, i have no access to the account anymore. How can I receive the last bill to pay if website ask me to put my old number to receive a code for the purpose to a access my account (that doesn’t exist anymore)? It’s contradictory. And T-Mobile didnt send me a bill by email.

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gramps28
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8 months ago
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SvarnerrFirst activity
asked in Billing
Autopay

I am a first time user.  I like the convenience of AutoPay.  My issue is I am on a budget and need to have the withdrawal on a certain date.  How do I go about changing the automatic one that was put in when setting up my account? Thank you very much for any help/suggestions you have. 

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syaoran
Pillar
1 year ago
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Jason MarxFirst activity
posted in Billing
1st and last post, price change

I have been a customer for 13 years. I  was offered the "life lock" plan, I have been on auto pay the whole time. I received the rate increase text and thought it was a mistake. When I called customer service, I was given the same script you have heard or will if you call.  What bothers me most,after their failure to honor the contract, is now if I leave there is a great chance I will have to buy a new phone.   Were you told about increases before you bought your device?  Is this legal?  I don't know but I will look elsewhere....

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4 months ago
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Jeffrey_1990First activity
asked in Billing
payment arrangements

will T-Mobile let someonemakea second payment arrangement 

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syaoran
Pillar
1 year ago
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sdlHelper Level 1
asked in Billing
Auto pay discount with credits

My monthly service bill is $35 inclusive of the $5 autopay discount. I have 2 phones on installment plan which I pay $42 per month, but I get a credit of $42 per month also, it’s from the free phone promo a few months ago. If I pay off the phones, my monthly bill will be $35 - $42 credit = -$7 per month. Since I’m not paying my bills using my debit card (but using the credits instead), will the $5 autopay discount be removed?

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1 year ago
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janetschLearner
asked in Billing
Bill is the same after paying off phone

When I went with T mobile, I had the price of my phone for 2 years on my bill. Now after 2 years and my phone is unlocked, my bill is still the same. It’s not making sense to me. Can anyone elaborate on this?

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25 days ago
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joejoehoeFirst activity
posted in Billing
deception

Phone was supposed to be free when I signed up. I was deceived and there is nothing that can be done now. Anyone else being deceived?

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7 days ago
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shjoshi17First activity
asked in Billing
Placed order for T-mobile Connect Plan but no order/email confirmation

After just placing an order for a T-mobile connect plan, my credit card was charged, but I received no email confirmation or order confirmation number for the transaction. Is this expected? And then the new plan's SIM card should arrive at my address and I can continue setting up from there?

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2 months ago
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Tootie726First activity
posted in Billing
payment arrangement

I'm having problems making the second part of my payment arrangement.  What's the least I can pay to set up a new arrangement 

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11 months ago
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JoshuacmFirst activity
asked in Billing
How can I get an e-mail receipt and a notification of my payment as a prepaid customer?

Hello. today I was on my account and looking at the activity or bill pages. I had reviewed the completed purchase history, summaries, etc. One of those on the list had an option to have it e-mailed to me. When I clicked to have it e-mailed to me, It was not e-mailed to me. I would like to know why that option did not work, and why it might not have been e-mailed to me. I did, however, somewhere find an option to download a PDF of the paid bill for my records.

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gramps28
Pillar
4 months ago
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thisisapainintheassFirst activity
asked in Billing
billing

let me understand this, I can no longer pay the bill with a credit card, why?  I have never had a problem.  If I cannot use a credit card can I use Zelle

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1 year ago
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Max2323First activity
posted in Billing
New billing policy

How is it that the FCC would allow T-mobile to start up-charging their customers if they’re using a credit card which provides certain protections against fraud? T-mobile allowed my information to be compromised a year ago and I’m still dealing with the issues every day in the form of scam calls, texts and emails. But now T-mobile wants access to my bank account???!!! Definitely considering changing carriers. That is the most absurd business decision they have made.I believe everyone that had their information stolen because of T-mobile’s lack of security should pursue legal action against the company! Defnitely a class action lawsuit viable for their lack of privacy protection and lack of response to the issues experienced by those who were the true victims in this matter.

3
gramps28
Pillar
11 months ago
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Jdav713First activity
asked in Billing
Anyone else feeling scammed?

We have been customers for over 20 years and in the last 10 weeke we have been threatened, we have been lied to, we have gotten assurances that we have never received, and to top it all off, we got taken for over 700 dollars for a device that was in Tmobiles care for months. So I ask again, anyone else feeling scammed by T-Mobile? 

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1 year ago
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JanaRichardNovice
asked in Billing
Please confirm if this email is a scam

Take Our Survey, Win an iPad Pro at T-Mobile – It’s That Simple!

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gramps28
Pillar
2 months ago
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Traveller66First activity
asked in Billing
Company is doing business without receipts

I have purchased subscription online but I can’t have receipt of that, no matter how many times I have gone that through with customer service. Same things, no understanding what is happening and automated replies.Before I advise my credit company to reject the payment to T-Mobile, is this just occasional that you can send me good offers, but not receipts because they go directly to company pocket without taxes and receipts make this business too complicated to run, or you just outsourced the customer service to cheapest country available and they’re unable to handle any requests?

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gramps28
Pillar
4 months ago
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Steve40th396Rookie
asked in Billing
30 Fine?

My bank account was a victim of fraud in early May. T Mobile, been Sprint customer since 2004, was auto pay for the entire time. Well, the auto pay was not updated, my fault, but I was charged a 30 FINE for not paying it. One day afterwards.No phone call, no email, nothing.. You are a comms company, is this FINE legit for a late fee? 30 Dollars?

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syaoran
Pillar
1 year ago
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OcrFirst activity
asked in Billing
Can I pay for my phone number outside the US?

I am from Spain and I made a US phone number when I was there working. I am now back to my country but I still want to pay for it. However, the website does not load, I try to make the payment through my phone too, with two different cards, it is still not accepting my payment. I have tried different browsers but it is not working. I do not know what to do. Can I still pay for it being outside the US? Why is it not working?

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4 months ago
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Completely USLESSFirst activity
posted in Billing
BS.!! Warranties & Charges

12 year T Mobile Customer also had the insurance for all my phones and never had any reason to call for a replacement phone due to my Samsung galaxy note 8 no longer has the ability to get factory updates. Now stopped working. T Mobile Rep.told me I was 100% coverage. They would send me a replacement phone.  Great I thought.  I received the package in 3 days. Called tmobile told him that I would need help with transferring all the data from my s8 note to the s20 ultra they sent me. I called them 4 different times to get my help. That never Happened!!. So I sent back the Samsung s8 note properly. 2 weeks later I was charged $675.00 from my Bank. I WAS told 1st they don't have the box. Then I called them back and gave them the UPS Tracking number.  1 hours later I was told that they found the box that was hidden under a warehouse pallet , how convenient. Then the fun began,  well over 8 hours of phone calls to both Tmobile and Assurance not 1 person could give me an answer why I was char

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1 year ago
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