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Billing

Talk about charges, payments, and bill details

  • 286 Discussions
  • 782 Replies
286 Discussions
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carlosguayamaFirst activity
asked in Billing
Felt like I was a liar and cheated

I noticed that lately my T-Mobile was getting higher and higher. But really didn’t pay to much mind to it till finally I noticed that it was dramatically high this month’s bill. When I finally pulled my detailed bill report I noticed that all my phone lines have gone up each by $5. Which I have 11 lines with them, so it adds up. I called the customer service line and wanted to speak with a representative because every time I had a rep. verify my lines on the store or over the phone, they said my account looks good and there is nothing wrong with it. When I called the rep on April 2nd I told her that I wanted to go over the bill line by line. After reviewing my addons, I asked her why it looks like I am getting billed for an extra $5 per line. She had to place me on hold and figure it out because she even did not know. That’s when she mentioned that my autopay discount changed and when I asked why then yet again placed me on hold because she did not know why. After about 7-10 minutes la

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5 months ago
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Phil ENovice
posted in Billing
Bait & Switch

Bait and Switch is a real thing with Tmobile. Buyer Beware! Watch your bill carefully, especially when trading-in phones and adding new services.

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8 months ago
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Lady LloydFirst activity
posted in Billing
retrive an old bill

Does anyone know how I can retrieve a phone bill from 7 yrs ago 

1
gramps28
Pillar
9 months ago
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rdoddFirst activity
asked in Billing
PDF error message

When attempting to download the pdf version of my bill the following message appears.This XML file does not appear to have any style information associated with it. The document tree is shown below.

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10 months ago
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JTLFirst activity
asked in Billing
loosing discount

Can I pay ahead with my credit card and keep the $5 discount?

1
syaoran
Pillar
1 year ago
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ademiwa0073First activity
posted in Billing
Unresolved Hulu subscription charges despite multiple cancellation attempts

Hi everyone,I’m dealing with ongoing unauthorized Hulu charges on my T-Mobile account. Despite multiple attempts to cancel, I’m still being billed $8.65 monthly. These charges have added up to $129.75 from April 2023 through June 2024.Over this period, I’ve reached out to T-Mobile support multiple times—through emails and calls—but the issue still isn’t resolved. It feels like I'm caught in one of those tricky situations where canceling isn’t as easy as it should be, especially since I signed up through Google TV.I’m hoping someone from T-Mobile can step in here to help finally get this sorted out. I know these issues aren’t uncommon, and I’m also interested to hear if anyone else has had a similar experience.Thanks for any advice or insights, and I really hope T-Mobile can jump in to resolve this once and for all.

1
gramps28
Pillar
2 months ago
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LCassidy23Rookie
posted in Billing
Being Over Charged

I just switched to T-Mobile and am already having issues. The price I was given when I signed up was around $140. I specifically asked if this amount included taxes and fees and was assured it was. I just got my first bill and it is for $174. I then reached out to their customer service and was assured that my bill would only be $140. Over a week went by and my bill never changed. I reached back out to customer service and was then told no my bill would be $170 and that the other two people were wrong. They were extremely rude and did nothing to rectify the situation. The worst customer service and very deceiving. 

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gramps28
Pillar
5 months ago
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BbbbFirst activity
posted in Billing
Risk of theft

T-Mobile has had too many breaches of info. Do not trust them with your bank account or debt card. At least with charge card have fraud protection and they outsource to other countries to have your personal info. Guess it is time to change carriers!! They also lie as to why! It is to get more money and is a breach of contract! It was agreed to have charge card. Is not because people have fees!! Wait till bank returns charges!! 

1
gramps28
Pillar
1 year ago
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floortanksFirst activity
asked in Billing
Can a billing dispute with my bank impact my service?

I requested a payment reversal about 60 days ago, and T-Mobile has failed to rectify the situation despite claims that the refund was added to my account the day the reversal was requested. Despite contacting T-Mobile and my bank on multiple occasions, there is no refund in my checking account. I’ve tried multiple times to get the issue fixed, but nothing seems to be working when I go through T-Mobile, so I’m considering going through my bank. My only issue is that I am worried this can impact my service if there is a chargeback on my account. Is that possible? 

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10 months ago
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MikiFirst activity
asked in Billing
Unable to view bills

I have been trying for months to view my bills so that I can pdf them and submit for reimbursement through work. Why has site been down for so long? Just spins and spins…

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1 year ago
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BM2023First activity
asked in Billing
Past Due

How many days past due will T Mobile suspend your line?  They told me 3 days. 

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1 year ago
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Delilahpalmer90First activity
asked in Billing
tombile account my bill is too high im dispute them charge r

Hi this Delilah Palmer I'm dispute these charges on this account my bill is too high then want give no other payment arrangement on my bill so I need a other payment arrangement on my bill so if they don't head quarters going too get intouch with me about this all already put complaining  against them and bill up too 745.00 that too high for any body too be paying them can please help dispute these charges off my bill..

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gramps28
Pillar
9 months ago
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typopeteFirst activity
posted in Billing
Happy customer since 2012 until today!

After being with T-Mobile since 2012, you have finally upset me. You arbitrarily took away autopay by credit card and didn't think to insert a notice into my bill explaining what is going on, just a little notice in fine print. I have switched to a bank account for auto pay which is fine, but I would like to change the bill date now and there apparently is no way to do that. When I called about it the automated voice told me there would be a $10 service support fee, so I hung up and tried messaging.

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gramps28
Pillar
1 year ago
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DoesntmatterjustaskingRookie
asked in Billing
Questiom

Can I Partial pay on Autopay? If it’s a split phone bill, can I just pay the half for my coverage? 

1
syaoran
Pillar
9 months ago
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oscar2020First activity
posted in Billing
horrible customer service

I canceled my home internet service on January 13 and they had charged me on January 1st. However, they charged me again on February 1st. I called to get a refund because why would they charge me for a whole month i didn’t use their service for. They said I couldn’t get a refund immediately until the 12th. I asked them why and they said a new bill had to generate and start the refund process. Why can’t they just send me a refund on the same day just like they took my money for a whole month i didn’t use at all??? i want my refund immediately!!! or i will call the bank and report this charge!! I’ve had various problems with their customer service this is why i canceled. 

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6 months ago
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chris213Novice
asked in Billing
Regularly charged for undelivered text messages from T-Mobile short code 2519

Hi there, I am losing money from my T-Mobile prepaid service because T-Mobile sends automated text messages from short code 2519 every month, sometimes even twice a month.I have an old $3 pay by the day plan, where I am charged only on days I use my phone. I understand that receiving a text message is considered as “using” my phone. But in my case, the phone is turned off most of the time and I even selected the option to block incoming text messages for my line in blocking controls of my account to avoid being charged for unwanted text messages. Every day T-Mobile sends this automated message to my (switched off) phone (which I’ll never receive), $3 are deducted from my prepaid balance. That drained at least $18 out of my balance so far. For a long time I was not sure what causes this money loss and suspected a fault in the prepaid billing system.Then i noticed in the activity log of line details on my account, that text messages from 12519 were sent to my number and obvisiously cause

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1 month ago
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norma_143Novice
posted in Billing
The prices online/store for phones etc, which are the same on display are incorrect when financing into bill monthly such as the S23.

799.99/24 months/credits is $ 33.333 rounded from $33.3329 not $33.34 as it displays because the price ends up really being $800.16 (33.34×24) which is 0.17 cents more from 799.99.Comptroller prob . Wrong. Should be fixed ASAP. 

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9 months ago
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WindTech956First activity
asked in Billing
Remove 3rd Party

How do I remove the Audible App charges I dont even use it and Ive been getting billed for it. I called customer service a month ago and they gave me a credit back for a few months and apprently had cancled the service. Yet its still being billed. I hate Tmobiles Customer Service. Trying to manage 3rd party charges on the my account page is so hidden. Help please. 

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3 months ago
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StormyKeen1414First activity
posted in Billing
Charged twice.

Why was I charged 220 dollars twice? I paid my bill on the 10th and then I wake up this morning with the same amount pending that already posted.

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10 months ago
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KuriGTFirst activity
posted in Billing
T-Monile Chat Giving Bad Info

Anyone else having issues with T-Mobile chat just saying whatever to get you off the chat? I had this conversation where I was told my bill would be 92 going forward, and that it would be applied permanently so I wouldn’t have to deal with it every month. Then when the next month rolls around, the bill of course changes, and they say “nope, we won’t honor that, even if the chat history shows that you were told that”. The one this month just said “nope, we won’t honor that, I’m disconnecting the chat”.  In case you were wondering, they indeed don’t have an initiative to honor quoted prices   

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2 months ago
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MbcchickFirst activity
posted in Billing
what is this t mobil jump that was added to my bill for 282.00??

What is this T-Mobile jump of 282.00 they did this last year and took it off so why is they doing this again

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gramps28
Pillar
1 year ago
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ABMFirst activity
asked in Billing
I Need Help! I returned the wifi box and still got charged $400!

I had service issues so they sent me a new box. By the time the box arrived my service was working again. I returned the new wifi box and I was still charged $400. I called and they gave me a refund. Next thing I know my service was suspended for unpaid bill. They have now restored my service. However, they are not removing the $400 from bill. I’m stuck in a loop now of not paying this and getting my service suspended. Please help! They have the wifi box back. I need a $400 refund.

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1 year ago
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DhirbourFirst activity
asked in Billing
overcharged since the first bill

We enrolled in the Magenta over 55 plan in February,  only because of the $70 plan and 2 free phones. Since February we have been charged 1/2 price for the phones. Each month I call and get someone that says they will look into it and call me back 24-48 hours. No one calls. I call again, and they tell me no such promotion (free phones) existed. Then they tell me if I change my plan, I could get free phones. This has happened twice, and now my bill has doubled. Has anyone successfully left this HORRIBLE  company and not pay fir the crappy 'free' phone? 

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1 year ago
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dcarlson12First activity
asked in Billing
How to determine how much data I have used?

Have a hotspot to allow data usage for Whatapp in the USA. How do I determine how much data I have used. i.e. to determine if I need a more expensive plan or if I need to go to a higher data plan?

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1 year ago
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drogers3385First activity
posted in Billing
bi

Can I do a deferment on my bill?

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gramps28
Pillar
1 year ago
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