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Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 390 Discussions
  • 1,763 Replies
390 Discussions
T
tristasFirst activity
asked in Device unlock
Need my SIM unlocked

I spent an hour on the phone with a TMobile customer service rep trying to get my SIM unlocked. It has been almost 72 hours and my phone is still locked and I haven’t heard anything back from TMobile. I can’t get a hold of anyone from customer service to resolve. Can someone help?

2
syaoran
Pillar
7 months ago
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Phil.FryeFirst activity
asked in Device unlock
How do I unlock my sim card on my iPhone 13 Pro?

How do I unlock my sim card on my iPhone 13 Pro for international usage in Nepal?

2
J
6 months ago
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geno1968First activity
asked in Device unlock
device sim locked

Hi, I bought an iPhone 8 plus from Turkey in 2017 and have used it with sim cards of various phone companies until today. I reset the phone in April 2024, the sim card was locked by the t mobile operator. I would like you to remove the sim card lockİmei: 359402082963161

2
drnewcomb
Pillar
2 months ago
M
magenta9162540Helper Level 1
asked in Device unlock
Tmobile has not unlocked my Galaxy S8 - Going on day six - HELP!

On January 21, 2024, I called Tmobile to unlock my Samsung Galaxy S8 that I have owned for many, many years.  The representative was having difficulty processing the request even though the Unlock Device app is pre-installed on my phone.  After some time on the phone with her and waiting on hold, she finally advised me that with the help of her supervisor, they were able to unlock the phone.  I thanked her for her help and hung up.  Well, guess what?  The phone was not unlocked so I had to call back an hour later and this time I spoke to Brittany.  After quite a while on the phone with her trying many different methods, she advised me she is escalating my request and will have a resolution within 72 hours.  So, 72 hours later and no contact from Tmobile, I called again and this time spoke to Tony.  After a time on the phone with him and him trying many different methods to unlock my phone without success, he advised me he will send a message to Brittany advising I have called again and

2
M
7 months ago
M
mpardus1First activity
asked in Device unlock
How to contact CS directly?

Can not find a way to contact CS. SIM locked. On phone <Call Failed>. Can not find a way to contact CS online. Help?

2
F
Pillar
10 months ago
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LamarRjFirst activity
asked in Device unlock
Problem with unlocking pixel6

Please am from Ghana I bought a pixel 6 which was locked to t mobile last week went to town and payed for the phone to be unlocked but after the process when I put my Ghana sim in the phone it works for a moment then the network stops working 

2
syaoran
Pillar
7 months ago
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curious-anonymousFirst activity
asked in Device unlock
One plus 9

paid almost $1000.00 for a one plus 9 (unlocked, in good standiings purchased phone thru T-Mobile Paid off) was locked out due to sim swap scam …..did a hard reset and still can’t get into my own phone per google asking for the information entered while phone was compromised …. please help

2
tidbits
Pillar
15 days ago
C
Cowboyheha0929First activity
asked in Device unlock
HOW CAN I UNLOCK A OLD TABLET .

I have a old tablet that I'm trying to unlock to use with a different SIM card it claims that it's an old T-mobile tablet but I actually got this tablet from the Free Library of Philadelphia I'm trying to figure out how do I unlock it since I no longer use T-Mobile and I don't even have a number or anything else for this tablet I just wanted to use it for the internet if anybody have any ideas could you please let me know ASAP this is Cowboy hee-ha0929 thank you very much and have a blessed day.

2
gramps28
Pillar
3 days ago
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SteelFirst activity
asked in Device unlock
bloqueo imei

Hola hace unos años compre en Cuba un móvil Samsung galaxy S20 ultra 5g con el imei 354084114185727 el cual funcionó perfectamente en dicho país pero hace unas semanas me traslade de forma permanente a brasil buscando refugio y mi celular a los 20 días aproximadamente dejó de prestar servicios, para resumir esta bloqueado en t-movile por imei y es un excelente terminal como podría desbloquearlo agradeciendo de antemano sus respuestas. 

2
S
6 months ago
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LadyDawnFirst activity
asked in Device unlock
BYOP

how to get phone unlocked 

2
syaoran
Pillar
15 days ago
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ManosFirst activity
posted in Device unlock
Why is T-Mobile not able to unlock an iPhone that has been paid off?

I have tried to go through the process of unlocking my iPhone that I paid off, following the recommendation from a T-Mobile representative. We went through all the steps on the phone and they even said to me that it is done and that you will be receiving text messages confirming that it is unlocked within the next 24 hours or so. Well, this did not happen, both times. At this point I am not sure what I should do. I definitely don’t want to spend another couple of hours on the phone with T-Mobile to experience the same outcome.

2
M
3 months ago
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landgramFirst activity
asked in Device unlock
Samsung vs Tmobile unlock device

My family and I switched phone carriers, we were able to port phone numbers. 1 phone however was paid off and we are not able to unlock and getting error 116.My parents have been in tmobile locations in MI 3 times for over a hour each to get told we can’t help you. It was purchased as unlocked direct from Samsung (a14) and now it shows status locked but Tmobile says they aren’t locking it. Any ideas on resolution as I am 1 thousand miles away from my parents to try and force unlock. 

2
syaoran
Pillar
9 months ago
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Joe goldbergFirst activity
asked in Device unlock
unlock my iPhone Carrier

I have an iphone 12 which is locked by t-mobile it is totally ok of your sim lock policy i just want you to plz my carrier plz i live in pakistan i dont have a t-mobile sim the 365 days also crossed device is not blocked stolen or something like that plz plz unlock my phone carrier

2
gramps28
Pillar
13 days ago
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rosaraiyaFirst activity
posted in Device unlock
Explain Reason code 132

Why T-mobile locked my phone when I purchased my own phone from Samsung UnlcokedHaving so much difficulty with T-mobile, trying to unlock my own phone 

2
M
6 months ago
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Ahmad alanaziFirst activity
asked in Device unlock
I have a problem

I bought an iPhone a while ago and was surprised after the software that the device did not accept the SIM card for my country. I spoke with Apple and they informed me that T Mobile was the one who put the lock on the device. I bought it from the Kingdom of Saudi Arabia and I am now in the Kingdom of Saudi Arabia and I cannot reach T Mobile service representatives. I tried to call them on their international number, but it seemed to me that the line was closed. I hope to solve my problem as soon as possible. Thank you.

2
syaoran
Pillar
10 months ago
X
xyz123First activity
asked in Device unlock
phone locked to Assurance wireless, need to activated on Tmobile in order to be unlocked

Can Tmobile help unlock my phone bought from Assurance wireless? My phone is qualified for unlocked, but I no longer has service with them as they told me it would be unlocked automatically which never happened. The phone is Moto G Pure, and it says it’s locked to Tmobile. Do I have to buy Tmoible service in order to have it unlocked. 

2
F
Pillar
10 months ago
iwild
iwildFirst activity
asked in Device unlock
unlock iPhone se3

i bought this iPhone se3 years agoit is sim locked ，the IMEI is350328934050494please unlock itthanks！have a good day！

2
syaoran
Pillar
8 months ago
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tasneem ghadiyaliFirst activity
asked in Device unlock
unlock device

i have been with t mobile since 2022 and i purchased my device from t mobile in december 2022. my phone’s amount was paid in full. i was always a prepaid customer, and it’s been more than 6 months i have been calling t mobile every after 72 hours for unlocking my device. i have moved to India and i cannot use any sim and t mobile is unlocking my device. it costs me 100$ each time i call t mobile because i am making an international call. i have called t mobile more than 20 times now and no one is unlocking my device. i meet all the requirements for unlocking my device but still they are not unlocking it. WHAT SHOULD I DO?  i am really frustrated i cannot use my phone neither i can sell it. 

2
tidbits
Pillar
5 months ago
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CHECHE2022First activity
posted in Device unlock
iphone xr is sim lock - request to unlock

HI , i had iPhone xr 128 Gb i bought it  from someone else and i am  used    almost two years back ,  recently i bough new phone  i removed the sim and i inserted new sim ,  is pop the  primary carrier but i selected wrong and i did many times,  untill sim is lock,   HERE  IS THE IMEI NUMBER:  357331090270412 HOW CAN  YOU HELP ME TO UNLOCK ?  THERE IS ANY CHARGES?  IM AM FROM  DUBAI,UAE . 

1
gramps28
Pillar
1 year ago
I
IndiaFirst activity
asked in Device unlock
unlock

unlock t mobile carrier in india please send us support email id

1
gramps28
Pillar
1 year ago
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shebxj8First activity
asked in Device unlock
unlock my iphone，thank

My T-mobile iPhone has been purchased for more than a year and has no bad record. Now that I'm back in China, the sim card is locked, which brings me great trouble in daily use. Can you unlock it for me? IMEI: 356514413692591, thank you very much, emil: We look forward to your reply.

1
gramps28
Pillar
1 year ago
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CrushbossFirst activity
asked in Device unlock
device unlocking

How do I network unlock my samsung galaxy s22 ultra that t-mobile network lock ?

1
syaoran
Pillar
1 year ago
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LazizxanFirst activity
posted in Device unlock
How to unlock my iphone SIM CARD

How to unlock in the my iphone sim card sloth i need delected mobile servise usa (T...mobile)help me speedly !!!!another thanks

1
gramps28
Pillar
1 year ago
Greggles
GregglesFirst activity
asked in Device unlock
Check if Device Reported Stolen

Hello!  I recently purchased an iPhone 11 on Mercari for $60, and found out finally after fixing it that there’s an iCloud lock.  But I am also curios if there is any way to check and see if it has been reported lost or stolen through T-Mobile.  If so, I would gladly return it to the owner, or see if they did not wish for it back, could unlock it.  I know if I were to ever lose my phone, I’d pray somebody honest found it and did their efforts.  Does anybody know how I could go about that?

1
tidbits
Pillar
1 year ago
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luan85First activity
asked in Device unlock
buy code

Dear T mobieI have gift from my freind iPhone 11 Pro Max but lock versionnow I would like to buy code for unlock or clean imeiiPhone 11 promaximei 1: 35389410326708‬imei 2: 35389410331090‬series: FK1ZJJU0N70Chope to get your reply and price for unlock alsothank you!

1
gramps28
Pillar
1 year ago
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