Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 339 Discussions
  • 1,595 Replies

339 Discussions

J
JPEY1979First activity
posted in Device unlock

jason

Wanting to see if I can unlock my phone 

1
gramps28
Pillar
3 months ago
N
ngnasaNovice
asked in Device unlock

If I get the new iphone pro from T-Mobile, can I add another esim?

If I get the new iPhone pro from T-Mobile, can I add another e-sim? I know that If I get the new iPhone 15 from T-Mobile with financing it will be locked until I pay it off. However, can I in that period add a second e-sim from a carrier out of state? I live 6 months in the USA and six months in Europe and I would like to be able to have two e-sims from different carrier on my phone. I’m just checking to see if there is an option for this. 

1
F
Pillar
5 months ago
D
dmgollFirst activity
asked in Device unlock

unlock phone

I have an old T-mobile phone with NO SIM card how can I unlock it?  Its a Revvlry+

1
syaoran
Pillar
3 months ago
Z
zura2012First activity
asked in Device unlock

about unlock phone

Hello, I bought a used iPhone and the carrier is locked by T-Mobile. If possible, please unlock this phone.iPhone details is;IMEI: 356725081521793MEID: 35672508152179Phone model: iPhone X A1865Serial Number: G6TVL7KDJCLGAwaiting to your replyThanks in advance Zura 

1
F
Pillar
3 months ago
T
tamimhamedmahiFirst activity
posted in Device unlock

I need to unlock my Iphone 12 ,IMEI is350141782062085

Hello, t-mobile,I'm a student,I bought an iPhone 12 from China  and found a SIM lock, can you help me unlock the SIM lock? My IMEI is 350141782062085.Unlock to my phone is very important for me, please help me.

1
gramps28
Pillar
2 months ago
A
alhrmzFirst activity
asked in Device unlock

I want to unlock my phone

I want to unlock my phone, but I do not have a T-Mobile SIM card, and I live in Iraq. How do I contact T-Mobile?

1
gramps28
Pillar
1 month ago
Y
yassopFirst activity
asked in Device unlock

im network locked

I have recently bought a phone from a third party, (i live in south africa) and i was hella suprised when i saw thee t mobile launch screen, i have been give many errors eg error 8 or 16 while trying to disable network lock, is there anyway i can fix this, i dotn know what to do!

1
gramps28
Pillar
4 months ago
Z
zwltrsFirst activity
asked in Device unlock

Old phone

Hello all, I bought an old Motorola moto g (6) play from a Goodwill in Omaha Nebraska called Goodbytes. It was brand new and it had a Virgin Mobile box. (So sprint basically) I want to Unlock it but it fails as servers are down and I want to add it to my collection, and try to use it. I have cricket. Do I have to get a T-Mobile sim. Would that work?

1
gramps28
Pillar
3 months ago
L
Linux-Is-BestRookie
posted in Device unlock

Google Pixel 7 cannot be completely unlocked

By completely unlocked, I mean, T-Mobile will tell you that once you pay off your device, you can unlock your phone. They will tell you that it is yours, and you can do with it what you like.  That seems to be a lie. While they will cellular unlock your device, meaning you can go to AT&T or Verizon, for example, the OEM option will still be grayed out within the developer options. To view your developer options, go to your phone settings, tap on “about phone” and then rapidly tap on “build number”. The option to OEM unlock will remain grayed out (not available) and that means you cannot implement better security and privacy, by installing a free open-source ROM, for example, GrapheneOS. That means your phone is not really your phone, because you got it through T-Mobile.  

1
L
3 months ago
A
Aries64First activity
asked in Device unlock

Changing carriers

My phone has been stolen last week and I decided to switch carriers. Upon doing this, T-Mobile wants to verify ID through phone number or Bio, which requires old phone that was stolen. I don’t have access to transportation to get to another phone or anyone near with a phone to call 800 number. How can I get transfer port PIN? Is there not a Chat service available with T-Mobile customer service? 

1
R
3 months ago
K
kingtwizzleFirst activity
asked in Device unlock

unlock phone

i have a phone i got through tmobile i have had this phone for over 3 years now zflip 3 i started off with metro pc got apple 14 pro max switched over to tmobile and upgrade to z flip 3 i currently dont have the phone activated its been off for some years now and trying to activate through different company can you please help to unlock phone

1
gramps28
Pillar
2 months ago
P
phamquan88First activity
asked in Device unlock

Still unlock iphone 8plus device.

Need to unlock iphone 8plus device.imei : 352982099579115seria: F17W6D90JCM1

1
gramps28
Pillar
5 months ago
D
Domy23First activity
asked in Device unlock

liberación

Cómo puedo liberar un OnePlus 8 con Android 13

1
gramps28
Pillar
5 months ago
S
SzaboSanyiFirst activity
asked in Device unlock

Tab S8 + SIM UNLOCK

Hi!  I bought a Galaxy TAB S8+ from USA, EbayI live in Hungary, Europe. The Tab is SIM LOCKED by the T-MOBILE. The seller does not answer to me.How can i contact by the T-MOBILE to ask the SIM UNLOCK? I can not find any email contact.I can not call them. I make T-Mobile account, but i can not finish that, because i don’t have T-Mobile phone numberPlease help me: szaszabor@gmail.com

1
syaoran
Pillar
3 months ago
M
moorishRookie
asked in Device unlock

Is t-mobile unlocking a scam?

I recharged 100 US dollars, and they confirmed my unlocking qualifications and told me to wait 72 hours. However, it seemed to be just a scam. My phone was not unlocked. I waited 72 hours more than once. Please don't believe it anymore, that will only waste money

1
M
2 months ago
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LatrieceFirst activity
posted in Device unlock

1 week later and still can not use my phone

It has been almost a week since my phone was supposed to be ported over from spectrum to T-Mobile and T-Mobile was supposed to pay and switch from my old account to port my number over. At this point, I am still without a phone, I work off of my phone, which is causing complete inconvenience, and I am unable to make any phone calls or receive any phone calls. If at all possible, could someone please check my account and see Why my application is still in pending status and has not been updated or current, so I can have a working phone to use. I can be reached at any time on the second line that is on my plan. Unfortunately, the line 9193445419 is unavailable and cannot be used. I would like to speak to someone immediately if possible. Thank you Jamiya Jacobs

1
F
Pillar
4 months ago
R
rudeboy4christFirst activity
asked in Device unlock

I would like to Unlock sim iphone 12 pro max

I would like to Unlock sim iphone 12 pro maximei # 356714117574612

1
gramps28
Pillar
3 months ago
M
mujahedahmedFirst activity
posted in Device unlock

T-mobile's Misguidance and Misinformation ( SCAM )

So, Weeks ago I had purchased a T-mobile Phone, They scammed me saying its Unlocked, However I managed to transfer the phone on my account and asked T-mobile customer service to unlock it for me and they checked into my account they said according to T-mobile Terms The account should be $100 paid or 365 days to be with them, so my account was already $60 all I had to do is to process with $40 or more So he made me refill my account with $50 and told he would unlock it for me and I will have it unlocked it within 72 hours.However then I relied on T-mobile customer service I paid $50 more and refilled my account he told he processed with unlock request and would be unlocked within 72 hours, but it’s been over 3 weeks phone is still locked and now when i contact the T-mobile 611 again they are giving different information every time i contact them.So My Concern , Question and Next step:Is T-mobile so unstable to Handle customers with improper customer service just making people give them

1
gramps28
Pillar
2 months ago
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pedro1nmxFirst activity
posted in Device unlock

Phone stops charging

With 2 identical new Samsung A14 dual chip phones, whichever phone has the T-mobile SIM that phone will stop charging.Is T-mobile actively creating this defect to promote their own products or is it an honest program fault with this particular SIM?

1
tidbits
Pillar
3 months ago
J
Jack LuFirst activity
asked in Device unlock

About T-Mobile prepaid unlocking

I opened a prepaid phone number in 2023 and bought an iPhone13pro. I checked T-Mobile's prepaid unlocking policy. I think I should meet the conditions for unlocking, but I waited for a long time and my phone is still locked. Why is that?

1
gramps28
Pillar
3 months ago
M
mihongmingFirst activity
asked in Device unlock

Unlock iPhone

used for more than two years, and the contract has been completed, but I found more than a dozen customer service representatives, but I can't unlock him. I need to unlock it to facilitate my travel abroad. imeisic kw.com imei serial number query model description: IPHONE 12 P RO MAX Gold 128GB Product Model: iPhone 12 Pro Max 128GB Gold Edition [A2342] [iPhone 13,4] Mobile phone number: 351330880207176 Mobile phone number 2: 351330880134560 Contact: 35133088020717 

1
syaoran
Pillar
2 months ago
B
BethAlice1955Novice
posted in Device unlock

Unlocking Samsung 5G phone

Cannot unlock new Samsung 5G phone!

1
gramps28
Pillar
2 months ago
K
KangaFirst activity
posted in Device unlock

unlock

T-Mobile will not unlock our phone. I paid the phone off over two weeks ago. I had called multiple times and I get a different story every time on why the device is not unlocked. I have been reading this and it has happened to many people. Beware!! Stay away from T-Mobile And do not buy any devices through them because you will never get them unlocked if you ever choose to leave. This has to be  illegal.

1
gramps28
Pillar
4 months ago
P
phamvananh7373First activity
asked in Device unlock

I want to unlock my iphone

 Hello! I want to unlock the device.Iphone 7 plusImei: 353817081960734thank you!

1
gramps28
Pillar
3 months ago
A
anilkansalFirst activity
asked in Device unlock

Selling a unused T-mobile phone with pending payments

I have a new Samsung phone that I am not planning to use. It still have pending payments with t-mobile monthly credit. My friend is also switching to T-mobile under his own new account. Can I offer my phone to him and can he use it with BYOD option? I would continue to make the payments until its get full paid.

1
tidbits
Pillar
2 months ago
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