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Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 401 Discussions
  • 1,789 Replies
401 Discussions
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MikeAumanFirst activity
posted in Device unlock
Err 132 fix

Need to unlock my S21 ultra from Samsung. Continually getting err 132 

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Community Manager
1 year ago
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ChickameatFirst activity
asked in Device unlock
unlocked

Hi,It sounds like it would be better to have it unlocked,  is it??  And if so how do we get T-Mobile to permanently unlock them?? 

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Pillar
1 year ago
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dnevarezFirst activity
asked in Device unlock
phone unlock

I have requested to have my phone unlocked. This tells me to log into the app to see when the unlock is available and I can put in my new sim card. I am unable to log into the app because it has to send me a text for verification to log in and my phone service is cut off. I really need to know when I can switch sim cards because I need my phone for work. Please help

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gramps28
Pillar
1 year ago
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BAU711First activity
asked in Device unlock
T-Mobile

i   GOT   SCREWED   FOR  $395  ON trying   to   pay  my  phone  off..!!  Damit..!!   Apparantly T-Mobile  has   no   record of   that..!!    You   will   be   sued   in  Federal   court  soon and   blasiphized all  over   social media  for   your    continued fraudulent service and  terrible   customer service..!!   Please UNLOCK  MY   DEVICE  NOW...or  else…!!  

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gramps28
Pillar
1 year ago
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Xu bossFirst activity
asked in Device unlock
Did sprint work with T-Mobile? Why do I query that the operator lock is T-Mobile, but I install T-Mobile SIM card and say it doesn't support what???

Hello, my mobile phone was originally a sprint operator contract machine. Aren't sprint and T-Mobile working together? Why can't I use the T-Mobile card now? Is it because your database does not save my mobile phone information, my contract period has expired. Can you unlock the SIM card for me? My device is iPhone11 IMEI: 35398110 0713803, hoping to unlock it for me. I'm going to study in Japan. Thank you very much 🙏

2
H
Community Manager
1 year ago
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mikolaevFirst activity
posted in Device unlock
Samsung Galaxy s20 5g

Hello, I have such a question, I was presented with a Samsung galaxy S20 5G smartphone, it is officially unlocked and works with all operators, but eSIM does not work, and at the end of the download it gives an error, and I thought that maybe sim was unlocked, and eSim for some reason The reason was not unlocked by the T-Mobile operator. If this is possible, can you unlock eSim by serial number?

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gramps28
Pillar
1 year ago
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Bk-12First activity
asked in Device unlock
Network Permanent unlock

Hello, my name is Bahaa. In 2022, my friend bought a s22 from America for me. When he arrived in Jordan, I put a SIM card for a telecom company here in Jordan, but I cannot activate it. Can you help me???  

2
gramps28
Pillar
1 year ago
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Smokey McMichaelFirst activity
posted in Device unlock
How to get a T Mobile unlock code for a ZTE Z320 bought on line that was a T Mobile phone

Please provide me some help here Mary is legally blind and that is why I need to get this phone unlocked.

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Pillar
1 year ago
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JOONFirst activity
asked in Device unlock
COUNTRY UNLOCK WHILE INSTALLMENT

Hello!I plan to buy an iphone14-pro with a deal (24 month installment, 0%APR). What I was wondering is that I can unlock while my payment period.If anyone knows, please answer. Thanks JOON

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gramps28
Pillar
1 year ago
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anme11901First activity
asked in Device unlock
unlock android watch device without android phone

i asked/requested tmobile to unlock the watch, after i paid it off. they said repeatedly that it was. after i got rid of my android phone, they want me to unlock it for them from a phone i no longer have. now i don’t know what to do to unlock this device, anyone out there have any ideas? or do i just own trash?

2
H
Community Manager
1 year ago
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Big spillsFirst activity
posted in Device unlock
sim lock on my phone

Hi how are you?my phone has a sim lock on it or something 

2
H
Community Manager
1 year ago
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zizi1First activity
asked in Device unlock
Device Unlock

Dear Sir/ MadamI’m writing to you about some misunderstandings on my device. Recently, I have purchased IPhone 13 Pro Max from USA with T-mobile SIM card. But, now I am on the trip and I am going to change my SIM card into local one. But, other SIM card  is not working on my device now, I consider that T-mobile has to unlock my phone.Thanks in advance

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gramps28
Pillar
1 year ago
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Carlos C. CordovezFirst activity
asked in Device unlock
how to unlock samsung S22+ smartphone associated with t-mobile

how to unlock samsung smartphone associated with t-mobile purchased online in amazon USA to use it with networks in Chile? IN APRIL I BOUGHT A SAMSUNG S22+ SMARTPHONE ON AMAZON USA AND THE SMARTPHONE ARRIVED IN CHILE WITH T-MOBILE, NOT BEING ABLE TO USE THE NETWORKS OF THE COUNTRY, I HAVE TRIED TO UNLOCK THE T-MOBILE SIM BUT I CAN'T FIND A SOLUTION... ANY RECOMMENDATION? GREETINGS

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C
1 year ago
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DivertingElkFirst activity
asked in Device unlock
Old phone not sure if locked with T-Mobile or Verizon

Can someone at T-Mobile check to see if my phone is locked with T-Mobile? I want to switch from Xfinity to T-Mobile and bring my own device but it says it's locked and I don't remember which of the 2 carriers it's from. IMEI 35 646910 578846 4

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1 year ago
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IndiaFirst activity
asked in Device unlock
UNLOCK

Dear Sir , I have Motorola Device and his T Mobile carrier but device is lock  how to unlock.

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syaoran
Pillar
1 year ago
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BlownawayRookie
posted in Device unlock
what does code 6 mean when trying to unlock a device

I have a Samsung Galaxy A14 5G. I personally didnt buy it from the store but it's paid for. When I try to network unlock either permanently or temporarily it says unable to because of code 6. What is code 6 and how can I get around this. I need it unlocked for one reason only and that is because I have a government SIM card from Qlink and I would like to be able to use it in my phone every now and then. Otherwise I will have to resort to other methods and flash my phone with Odin. 

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Pillar
1 year ago
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mohamed elrefaeFirst activity
asked in Device unlock
iPhone 13 Pro Max, locked

My friend bought an iPhone 13 Pro Max, locked from America, and locked to a T-Mobile check. I want an urgent solution.    

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Pillar
1 year ago
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romand1708First activity
asked in Device unlock
Sim card unlock

Good evening, i need help. I have an Iphone 11 from your company and i have issues with sim card. I have to unlock it. I don't know what to do. I don't live in USA, i live in Germany. What should i do?

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syaoran
Pillar
1 year ago
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JonrosFirst activity
posted in Device unlock
sim unlock

Please read customer! I will start from the beginning!I bought a iPhone 12 from T-Mobile did an installments plan.. 2 months into owning the phone the there was networking issues. So I went to apple and they replaced the whole phone…. So I paid off the phone… I went to try to sell the phone the buyer realized there was a sim lock… so I called T-Mobile in front of him. T-Mobile basically told me that since I bought the phone through someone else they couldn’t unlock it.. that’s when my problem started.. i never step foot in anyones else careers store.. basically due to me replacing the phone through apple because T-Mobile was gonna charge me for a faulty phone that I got 2 months ago.. that’s crazy right? Yeah… so when I replaced the phone through apple I still had T-Mobile. What ended up happening that apple locked the sim to T-Mobile due to it still being locked throug T-Mobile because I didn’t pay off the phone which is understandable.. back to me paying off the phone and selling it.

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gramps28
Pillar
1 year ago
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SvetlanaFirst activity
asked in Device unlock
unlock your iphone

Please unlock my iphone for use by another operator. Serial number: DNPW4139JCL8

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gramps28
Pillar
1 year ago
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85larrykFirst activity
posted in Device unlock
Misleading Sales Reps

I wanted to try T-Mobile.  I briefly saw an ad that said you could try T-Mobile for 30 days without commitment.  I called sales to ask about this.  They said yes, they would send me a SIM card which would allow me to test the service.  To do this, I would need to provide all my information so that at the end of the trial period, I would automatically become a customer unless I canceled (pretty common practice).  I was told that the 30 day trial period would not start until I installed the SIM card that they were sending me.  I asked about 55+ plans and settled on the mid range $70/month plan for two lines. And finally, I asked about phones and was told that if I became a customer, T-Mobile would off me an i-Phone 14 “on us”.  No mention of a trade in was made.  This all occurred on Dec 26, 2022.It took me until January 10, 2023 to get ATT to unlock my phone (another story).  So I installed the SIM card on January 10.  To my surprise, I immediately received a text from T-Mobile stating

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1 year ago
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Sophie 1222First activity
posted in Device unlock
Service

I have been trying to remove my adult son’s line from my account for over a month now.  I divorced a year ago and removed another child from my account at that time.  Now the adult son’s device is locked and we can’t get it unlocked.  My current account says his phone is paid for.  Now they won’t unlock the device because they say there are still 8 months of installments left.  When asked how much the installments are they say they don’t know.  They say it’s from a previous account though the T mobile account has always been in my name.  They can’t find a previous account.  After 5 phone calls and a 50 minute conversation with a manager my call was dropped.  You’d think the manager would call me back because he has my phone number?  Oh noooooooo!

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gramps28
Pillar
1 year ago
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Dima_MazurFirst activity
asked in Device unlock
Unlocking iPhone 12 mini

Good morning, I have a loan paid for my phone and it is suitable for unlocking, so I want to unlock my iPhone 12 mini

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Pillar
1 year ago
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drewber83First activity
asked in Device unlock
One Plus 9 Pro network unlock

I purchased this TMobile branded phone from a Canadian reseller but it says it's locked to the TMobile network. It says I have to use it for 40 days with this number but it doesn't have a TMobile number.any idea how to unlock this for Canadian usage ?

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Pillar
1 year ago
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Patrickumar512First activity
asked in Device unlock
OnePlus 7T sim lock

I purchased a OnePlus 7t but now it says sim lock there's a any option to unlock it?

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drnewcomb
Pillar
1 year ago
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